Soltaro All-in-One 2 ESS (AIO2)

The battery is performing extremely well. I am charging the battery overnight with my EV charging electricity rates and for free from my solar system during the day. Currently our bills are less than $50 per month. Show details

We have had our system for coming up t 2 years in September. It cost $20,000 (approx) to setup the inverter, battery and solar panels. This is an exhorbitant amount of money for us. We did not have savings, cash to splash, extra income - we had a small lump sum payment for a workcover claim where one of our family was permanently injured and… Read more

unable to work in their qualified role ever again. Essentially halving our income instantly. We put this money to what we thought was "good use" to make future power bills easier on our growing family.

The initial install was problematic as it kept tripping the power randomly and after a few weeks eventually got it kind of sorted out with the installer. But ongoing, we cannot have more than 2 heavy appliances on at the same time in our house. We can turn on the washing machine, dishwasher, but don't dare try and vac the floor at the same time. Don't even waste your time boiling the kettle if the dryer is going. OK, that's an issue, we have worked out how to live with it, BUT, it's not an issue we should have to learn to live with. We NEVER had this problem before with our smaller solar system that we had for over a decade.

But the problems do not end here. In Feb 2025 the whole thing just died. There were some storms around, but nothing overly major, and now that we've had the same thing happen again, I doubt the storm had anything to do with the issue. So it died completely, and after doing the remote checking routines, managed to get them to understand it is actually DEAD, D.E.A.D. Technicians came out, and replaced it.

Unfortunately AGAIN, at the end of June, same thing. Completely DEAD, no storms, no excessive use of appliances. Nothing. Just dead out of nowhere.

It has now been a month, and no technicians have come, nothing has been replaced, and again, we are using exessive grid power that we CANNOT afford, but have no choice.

I have tickets open, the issue has been escalated, I've asked for updates and get absolutely nothing. If you call the number, they just tell you to logon the website and raise a ticket.

When the first system died, I suggested then, that they need to inspect the entire installation, as there MUST be something wrong with it! The tripping issues, and sudden death of the inverter/battery. But they didn't. So now that we are on the SECOND incident of the same thing, I have again requested that they inspect the entire installation. But whether they do remains to be seen. If anyone ever gets back to us.

And if they can't find a fault within the installation, then I would strongly suggest it is the product itself and I would like a refund to get my family set up with something that actually works properly for a family of 4 and is the investment we hoped it would be for our future. I don't have time for this. Chasing tickets, writing reviews, just trying to get someone to care. This is not what I paid for. It's not like there are 10 of us living here and using a ridiculous level of electricity. It's an average family, doing average things.

Unless something is seriously sorted out in our installation, I do NOT recommed this brand / company at all.

Review of Soltaro Solar Battery: I recently had the pleasure of purchasing and installing the Soltaro solar battery, and I must say, the experience has been nothing short of exceptional. From the very beginning, Soltaro has impressed me with their commitment to quality, service, and customer satisfaction. The Product: The Soltaro solar battery is… Read more

simply brilliant. It’s incredibly efficient, easy to install, and seamlessly integrates with my solar power system. The design is sleek and modern, but it’s not just about looks—this battery packs a punch when it comes to performance. The energy storage is reliable, and I’ve noticed a significant reduction in my energy bills since installation. It charges quickly, holds power well, and has given me peace of mind knowing I’m making the most of the energy generated by my solar panels. What I particularly love about the Soltaro battery is its ability to adapt to different solar power setups, making it versatile and a great fit for both residential and commercial applications. It has a fantastic warranty and comes with a user-friendly app that makes monitoring energy consumption a breeze. The Service: Soltaro’s customer service is outstanding. Right from the initial inquiry, I was met with helpful, friendly staff who took the time to explain the product, answer my questions, and guide me through the installation process. Their knowledge of solar energy and storage solutions is top-notch, and it’s clear they are genuinely passionate about helping customers reduce their carbon footprint. The installation was quick and smooth, thanks to the professionalism of their team. They were punctual, tidy, and left everything in perfect working order. Even after installation, Soltaro has continued to offer support whenever I had questions or needed assistance. Enthusiasm and Commitment: What truly sets Soltaro apart is their enthusiasm and commitment to sustainability. It's clear that they are not just selling a product, but they genuinely believe in what they do. They are passionate about providing solutions that help people save money, reduce their environmental impact, and take control of their energy usage. Their team is always willing to go the extra mile, and their enthusiasm for renewable energy is contagious. I really appreciate that they take the time to ensure their customers are fully educated on how to get the most out of their solar energy system. Final Thoughts: I would highly recommend Soltaro to anyone looking for a high-quality, reliable solar battery solution. The product is fantastic, the service is excellent, and their enthusiasm for sustainable energy is truly inspiring. It’s rare to find a company that blends innovation, customer care, and genuine passion so seamlessly. If you’re considering a solar battery, Soltaro is definitely the way to go! 5/5 stars – Absolutely brilliant!

After reviewing many options I opted for Soltaro to provide my Solar Battery and I was extremely happy with the communications from the company and the installation was undertaken in a professional manner and to my satisfaction. The unit was installed in my garage and I have been deriving a considerable benefit from its efficient storage of generation from my solar panels. Show details

Delivering what was promised with a fantastic outcome and service Show details

Solar Battery for Fully Electric home – Highly recommend the Soltaro Solar Battery for fully electric home. It allows multiple charge cycles per day so I am charging the battery not only from my solar during the day but also with my overnight low EV charging rates. Show details

Great Investment – Great investment. Bills are down to pretty much the supply charge every month, seeing the benefits of Solar panels really amplified. Highly recommend. Show details

Easier than I imagined to report a fault online – We have quite a large domestic 3 x 15kw system with 3 x 10kwh storage batteries. On of the inverter/battery developed a fault that would not allow the battery to recharge if the battery had completely dishcharged. I contacted the installer who suggested I contact Soltaro direct via their website. I was very sceptical of this but shouldn’t have… Read more

been. Having sent a brief description and photographs of the fault Soltaro reported a glitch in the software that they corrected. The whole process took just 4 days including Saturday & Sunday. The system is now perfect Soltaro even contacted me further to check the system was in good working order.

How I ever did without my Soltaro battery, I’ll never know – When my unit developed problems, I contacted Soltaro online. A very talented tech took me through some checks and it was determined that the inverter would need to be replaced. The service throughout was of the highest calibre. Arrangements were made for the changeover and on the agreed day/time a tech arrived, who was very knowledgeable, polite and quick in his task. I highly recommend Soltaro for all that they do. Show details

After writing a negative review, I had to contact the company AGAIN – My electricity bill arrived and was one of the biggest I had seen in 10 years. I contacted Soltaro by email. After my last contact with them I didn't want to be treated by the technician as if I was an idiot because I am female, a senior citizen and have a hearing impairment! Interesting since I have a Science Degree!!!!! They put me in contact… Read more

with Peter Blake. He had used the app to find out what the problem might be, but no problem was showing. Suggested I contact the plumber. Plumber says there is no problem, contact the electrician. The electrician says there is no problem, contact the installer. Installer says there is no problem, contact the provider. Back to Peter, who suggests I contact my electricity provider. Electricity provider says the system is working perfectly BUT I'm on the wrong plan and on the wrong off peak option. Next account was $50 and accounts since have been in the negative. System chugging along perfectly. Thank you, Peter, for your positive attitude, politeness and helpfulness. These qualities are sadly missing from some other staff. Peter needs to be cloned so that Customer Service contact is a pleasant experience.