Soulmate Story

Managing my account was complicated. I found managing my subscription more complex than I expected. Simpler steps would help a lot. They scam me for $29.99. Avoid!

The app froze a couple of times. While using the app, it froze a few times, which interrupted what I was doing. And they scam me for $49.99, I pay and got nothing...

Unsubscribing was harder than I expected. The process could be simpler. A few features did not work as described on the website. They scam me for $44.99. Total scam service, avoid them!

Existing customers got long hold times while new sign-ups got immediate help, which felt like unfair treatment.

During a system migration, all my saved support notes and history were deleted with no backup or recovery option.

My native language is not supported on the app, making it hard for me to navigate and understand key features and policies.

Refund issued by company got lost in my bank system, support said it is outside their control and offered no help resolving it.

Updates forced during booked appointments caused cancellations, support said it was unavoidable with no compensation.

There was a major service outage causing data loss, but support never offered any compensation or even a sincere apology.

I cancelled an in-app subscription but was charged again. Support said it is a store issue and refused a refund.

I tried linking profiles for family members under one account, but sync failed and support did not have a solution.

The community forum was full of spam and off-topic posts. Company never responded, and staff never participated.

My data did not consistently sync between the smartphone and web app, support admitted cross platform is still buggy.

When calling support, there was no estimate of how long I be on hold. I waited over an hour, which made planning impossible.

I was denied an online purchase because the system said my digital signature did not match, even though it was auto-filled.

My lost package claim was denied until I filled a police report, over a $15 item. It felt excessive and unsupported by policy.

Routine purchases were blocked by risk software with no way to override. Support could not lift the block or explain why.

I bought a digital gift card for a friend. After days it never arrived, and support was unable to resend or refund it.

My account was permanently banned without explanation. There is no appeal option, and support will not tell me what I did wrong.

Company released a new app and my data could not be migrated. Support said to start over, years of notes were lost.

The system flagged my login as suspicious just because I was travelling, then support made me prove my identity over several days.

Every new support agent made me explain made me explain my entire problem anew, wasting my time and causing frustration.

Features I paid for were suddenly disabled without any notification or compensation, severely disrupting my usage.

Support asked for the same verification documents multiple times with unclear reasons, dragging out the process unnecessarily.

Different agents gave opposing refund instructions, causing confusion and undermining my trust in the company.

Even with solid proof, support blamed me for ongoing issues instead of investigationg or providing real solutions.

The app forced an update mid-use, causing me to lose unsaved data and temporarily lose access, with no option to delay update.

The self-service poral was confusing and did not resolve my issue, so I ended up having to contact support anyway.

After the latest app update, my loyalty rewards completely disappeared and support had no explanation or way to recover them.