South Coast Music

Repair of Maton M320 guitar – My thanks to John from South Coast Music for his comprehensive repair of my 1990 Maton M320 acoustic/electric guitar - which included a complete refret, spoke shave and seal of the fretboard, servicing tuners, lowering the saddle, raising the nut and cleaning and lubricating the pots and sliders. Also a complete clean and hand polish by South Coast Music was included. It looks and plays like a new guitar.

Love my Banjo and the service – Spoke with John before heading down to get ready a Barnes and Mullins Troubadour Banjo and I glad I did. He prepped it a treat, the set up is perfect. Love the sound and playability of my new banjo after having played a banger for my first two years of playing. I’ll be back to SC Music when I’m ready to step up my Mandolin.

Best guitar and customer service by far – I picked up a Fender Strat 60s Vintera yesterday from SCM. Had a full set up. Perfect guitar, worth every cent and perfect customer service. I'll be back. They're fantastic.

Disgusted – Had to pay for a new guitar before they would set it up.Couldn’t use a plectrum to test guitar.If you don’t went to be treated like a thief when you walk in the door stay clear of this business.

Worst in-store experience ever – Very strange setup where you can only browse instruments through the caged front windows of the shop; labelled by the owner as ‘the grand tour’ (perhaps he has a sense of irony) and then squeezed into a 3m x 1m space in front of the counter if you want to try an instrument you haven’t been able to browse or select in the first place. All this… Read more

while the front door alarm keeps chiming because the space is so small. Apparently the proprietor doesn’t mind the noise while not apparently caring whether you do. Don’t bother visiting and definitely don’t bother buying.

Dont bother giving them your business – Went in to look at purchasing expensive ukulele. You cant get past the counter but I didnt even get that far. Waited and waited while someone in front talked rubbish about a set of strings. The area designated to try instruments is tiny, very unfriendly. I left because noone even acknowledged me being there, sorry you missed out on a big sale!

Excellent customer service had my Ibanez customised due to arthritis in my fingers I am playing with a lot more confidence with little pain thank you John I will return

Took my violin in to have some extensive work done. John did an absolutely wonderful job that I don't even recognise my instrument anymore. John identified other issues that he rectified and completed the work in a timely manner. He perfectly altered the tension of my strings with my new set up and it perfectly suits my style of Irish fiddle… Read more

playing.

I can't recommend John enough and I'm so thankful to have my beautiful instrument back sounding better than it did before

Excellent – Had my old Yamaha c40 classical guitar serviced fitted with new strings cleaned frets restained neck and reset action was so surprised it looked and sounded like a different guitar thanks John and Rick

One of Australia's best online music stores – South Coast Music is one of the few music stores that carries stocks of unusual items like Turkish style darbukas and acoustic bass guitar gig bags. My gig bag arrived today, ahead of schedule. Unfortunately it seems that South Coast Music no longer allows customers the amazing experience of browsing through its Aladdin's cave of floor-to-ceiling shelves packed with all sorts of musical instruments and accessories.

Not able to look or browse – Went in yesterday to look at buying a travel/parlour guitar. I could not look at the range they had but the staff bought out guitars they thought would suit, then was given no space to try it. Most shops have an area where you can sit and have a play, some even have a soundproof room. SCM has a two square meter area directly in front of the… Read more

counter where customers are served and you stand and play there. There is barely room for two people. Service was good but the whole shop setup is bizarre. They also say each guitar gets a setup worth $200 I have had my guitars setup by luthiers and they don’t cost that much. They do seem to have a huge range of guitars but no room to try if you are looking to buy but prices are higher than what you pay elsewhere.

Unfortunate customer service from this business – Unfortunately this business is less than receptive to customer complaints/feedback & only seeks to prove a point. We all know there is no right or wrong in music, just compromise to achieve a desirable outcome. A know it all attitude which falls just short of labelling the customer stupid is less than perfect. Shame to have to post a negative review for an $18 string set, but you've earned it folks.

Overpriced, under serviced – Paid well over $1000 too much for my high-end guitar, emails appear to be ignored. Will never use or recommend them. Strange aggressive attitude when questioned later. Used car salesmen running a music store.

Good Service – I've bought a number of instruments, accessories, and had my guitars serviced and repaired with excellent results. I recently had a new pickup put into my acoustic guitar and was thrilled with how the guitar sounded afterwards. It was a HUGE improvement and John worked within my budget range.

Worst Business in South Coast – My mate came in there today to buy a capo and some strings and you charge him over $70 That is the most rudest and most expensive thing that has ever happened to anyone that I've sent in there for such a small basic product and also gave his bad advise on what had to be done to his guitar (you are not a Luthier).....and another mate you made him… Read more

buy $110 flatwounds for his bass and when he tried to put them on 1 snapped... He is a rock player and only needed basic strings so if one snapped he could buy another but instead you talked him into another $110 set to replace the one string witch snapped again causing him to after $220 and 2 trips to town he had no working bass..... Also You also have tried to Repair A Dimebag Darrell guitar for my mate who is blind and have absolutely ripped him off. The neck this guitar is now unplayable with big gouged marks on 11th-12th frets and frets above 12 on the 6th string have been shaved to beyond repair (buzzes like hell) and you have charged him $1,500 to repair a $4,000 guitar made this thing unplayable. Also the wiring was only held on by two joints. You have ripped him off blind. Ive been in the industry for 25 years and never come across such a rude company with no regards for there customers.

No follow up – I ordered an item which didn't turn up within the expected time frame for delivery. I phoned and spoke to a woman who complained constantly about her slow computer, orders normally updating automatically, but not this time, etc. She promised to call me back and email also me a reply 'very shortly, implying the same afternoon. I heard nothing for… Read more

three more days so I rang back again. All sorts of excuses over the phone about slow computers, orders normally updating automatically, but not this time. I almost fell asleep while the same nonsense flowed. Surely that sort of poor service discourages customer loyalty. I will certainly look elsewhere next time I'm tempted to order from South Coast Music.

DON'T BUY from this store EVER – Ordered a guitar online, they promise you 1 week delivery as it says in my order invoice "Asap please" but it took 1 month waiting still no item delivered. You call them for help but customer service is worst than POR, they will just be waffling around at you and don't even bother to refund your money even if you didn't receive any item. It will… Read more

take ages for them to get their crap together to investigate and track where the item is. What most disappointing is the VERY RUDE manager named [name removed] whatever. Waste of time and very inconvenient to deal with these people. Beware guys! Look at the reviews, no wonder there is another worst review just 5hrs ago

No way to run a business – Owners won't let you try before buying. The workers have an egotistical attitude and whenever a customer asks them a hard question they get rudely and forcibly moved out the store. 0/10

First Class Service, – Quality Instrument and fast delivery, Very impressed with S C Music's effort and help in finding the perfect instrument for me. Will certainly shop here again, and I'm from Ballarat, Highly recommend this Ibanez Teardrop Electric Mandolin quality instrument for beginners and professionals. well done !

My go to for all gear – Every part of the service was top-notch. Even through the lockdown. Perfect for music professionals seeking difficult to find top-shelf audio equipment. Great after sales service. Extreme safe packaging abilities

Very poor post purchase customer service – Bought new cornet and accessories in last 14 days. Issues with cornet. Wanted to upgrade and pay extra or get new cornet. Spoke to owner. He said he would call back. Did not. Called another day. Left message again, no return contact. Poor form!

Awesome customer service – Bought an acoustic guitar online recently from SCM. There were some issues with the AusPost and the tracking information was not showing anything even after a few days. Kylie helped during my several calls to confirm and assure me that it was actually being picked up by AusPost and should be on the way. Even though she was very busy at those… Read more

times, she responded to my queries calmly and professionally. True enough after some delays due to the heavy volume experienced by AusPost I took delivery of my item. Thanks Kylie and keep it up.

Great Service!! – Right from the start it was a pleasure to do business with Tariq, and it seemed nothing was too much trouble for him. all emails were handled professionally. I highly recommend this store.

Melodica magic! – Great communication and the melodica is much better quality than I thought it would be for the price. I ordered and received this within a week and as it was for a birthday gift, being within NSW, this made for a stressfree purchase.

Great Team – I recently lost a house in the bushfires, and some good guitars, amps etc; John, Phil and the lovely ladies that work in the shop, have been fantastic in helping me replace some of this gear. I just bought a new acoustic guitar that is a dream to play and can't thank them enough. Don Kemp

Terrible – I was returning a defective tuner right after I tested it at home just less than an hour after I bought It and old lady in the store told the guy at the front desk "Make sure, customer is sure what he is buying because it is causing so much trouble" That's what she said. If it is not defective I will not trouble myself returning or replacing the… Read more

bloody defective tuner. I will not coming back to this store anymore. Too bad the guy there named [name removed] is very helpful and accommodating and could be one of reasons why customers keep coming back despite the annoying old lady's attitude towards customer.

Unreal team, well done, thank you! – Had 2 acoustic guitars serviced by SCM. Both returned beyond belief. The quality of work by John has outmatched all others beyond belief. John, you have brought my Cole Clark AN2 to life beyond when I first purchased it! Phil and Kylie, well done great friendly service with all the knowledge required. Have a great year SCM, see you again soon!

Incompetent dishonest and rude – Ordered an item from.their online store that was meant to arrive in a week It didnt.no tracking number provided either. It obviously wasnt sent and i could have gotten past that but the attitude on the bloke was rude. When i sent message after 8 days-it takes 3 days for post to get to me from where the store is and i know this because my father… Read more

lives there-well suddenly he needs to send one out again as he is having issues with despatch. This time there is a tracking number. I asked where the other tracking number was. He replied saying if i dont want them (both what a joke he hadn't even sent one at this stage) that i could just refuse delivery and have them sent back to the post office. I was thinking -as a customer that has now waited almost 2 weeks-that they may send me what i paid for by express post. But no. I have another week to wait and then he tries to blame the bush fires. Mate my dad lives there. He just sent my kid a birthday card and then a parcel in the same mail service and they arrived in 3 days. I am very angry and apart from the inconvenience this has cost me money as a teacher and cost me 2 gigs at this stage. Never again. Lies,rudeness and using the bushfires as a scapegoat for his own lack of professionalism was the last straw. Dont bother buying online because who ever runs that show has zero idea and couldn't care less.

Awesome service – Purchased a Drum for my son online. Awesome service. Thank you Kylie for your amazing customer service.They do and act as promised. Excellent. Highly recommend it. They look after the customer so well.

Great to Deal With – Purchased a Kala BanjoUkelele over the phone for a reasonable price. The instrument arrived earlier than expected and was set up to go out of the box. Despite being very busy I found the South Coast Music Team to be a pleasure to deal with. Will use them again in the future.

Daryl is fantastic – I've bought a number of guitars from Daryl and his knowledge is second to none. If you are looking for a well priced business with the advantage of some wisdom, this is your shop.

Bizarre experience – Customers aren’t allowed to touch the guitars. We had a demo, the guy played and then took it away. We would have bought but put off by the weird attitude.

Two tone Epiphone and tariq – Ordered the two tone green Epiphone guitar Tariq a valued team member looked after me I’m a repeat customer and a happy one thankyou tariq all the best Shane green

Don't buy from these guys! – This store is an absolute stitch up wouldn't let me return a faulty edrum kit. They responded to emails up until I asked to return the faulty product. Now I have been stuck with this drum kit that has a non responsive hihat and as a result has been sitting in its box for 2 years now... Thanks guys for the service I really wanted to spend $600 on a product that is terrible!!