Pricepal

Huge scam – Huge scam and had cash rewards to claim and they no longer exist.... Ive tried all web pages and they are all closed down and no contact. Its a waste of my time

Website is now non existent and have money owing to me – I went to login to my pricepal account today and the website now no longer exists. I still have cashback rewards that I had not redeemed and money owing to me. Now I can not find out how I can get the money I am entitled to. I will be lodging a complaint with the ACCC regarding this matter.

Scammed by pricepal – Ive been emailing them for 3.5 months trying to get my cash back payment. Their customer support email bounced back today advising the email address no longer exists. Looks like this is a scam.

Great special offers! – I bought a few things for work from Forever New last night and was happy to find that not only did I get over $5.00 cash-back but I also got 20% off, which was awesome. Gotta’ love a deal!!

Winning with cashback – Recently organised a surprise birthday party for a friend and was happy to realise (thanks to a prompt from my wife) that I could click and collect within an hour with BWS meaning I didn't have to wait for delivery but could still get cash back! Winning!!

Just started using and loving it! – I have just found PricePal and am loving it so far! I have received my cashback from my Christmas shopping which is great and have had a few questions for the customer service team who have always been efficient and helpful with their responses.

Cashback in Pricepal not been paid since Jun2018 – We have money pending in the Pricepal account since 2018. It is hang in there but not been paid. Have submitted an email to them but no response at all. Scammed us the cashback. Now the site is down.

Cashbacks not paid; reporting to ACCC – Would give zero stars if website allowed. I'd like to know if you have any intention of paying owed cashbacks or are you just waiting to be reported by people to ACCC? And what about restoring the website so previous customers can have access to their account and cash back details or are you planning to delete all that data? Not happy

Taken the money and run? – Cashback approved but never paid. Have received payouts in the past but since they put the site into maintenance nothing. We want what er are owed pricepal. Sent messages to the customer service email but no response. Seems they are completely gone. Shame. Was a good site when it worked.

2nd Review - Still No Cashback Received - Scam – In addition to the below and receiving a response from Pricepal and apologising for the delay from Feb 2018 to make payment / they still have not paid out my payment.. This is not a good practice Pricepal. People should be using cash rewards much more genuine and would not recommend Pricepal at all costs!! Date Store Spend Cashback Status Est.… Read more

Payment 22/02/2018 05:37:00 Microsoft $3,090.14 $123.61 Approved May-2018

This review is in addition to my earlier post.

Have been a loyal pricepal customer, made a large purchase for a new laptop via Microsoft.

Had cashback pending since Feb 2018 has been sitting as approved for months and still not ready to pay??

Have emailed them to follow up without reply.

Pricepal are you a scam???

Rectify and pay me my $123.61 cashback

22/02/2018 05:37:00 Microsoft $3,090.14 $123.61 Approved May-2018

Not good Pricepal

Daniel Ziccardi

Cannot access my account and have Woolworths EGift Cards in it ! No response via email! – I have Woolworths EGift Cards in my PricePal account and cannot access my account because I have forgotten my password. Requested a password reset on 3 separate occasions and have received no email response. I have also submitted 2 email support requests and no response. Terrible customer service and I just want my EGift Cards!

No Cashback for Months - Website has no links - only has a link for eGift Cards – Owed over $100 in cashback, was a good customer until they just stopped paying as promised. All links are gone on the website so assume they took the money and are in the Bahamas. Has a link for 5% off woolworths eGift cards but thats all. Ifts its too good to be true it probably is. Using Qantas Mall now as they have decent offers and are trustworthy not like these sham operators.

No payments in over 6 months, no response to customer queries – * Over $25 of funds approved for transactions dating back to Dec 2017 * Funds ready to pay since Jan 2018 * Over $70 of funds recorded dating back to 2016, with estimated payment being pushed back month after month for no apparent reason. * Multiple customer requests via their website with no response. All stores recently taken down from their website. Where have all the cashback payments gone?

If I could give a ZERO rating I would!! – I have been owed over $400 since 2017 and have not been paid out. Lisa keeps saying they are investigating and when I follow up after months of not hearing from her she has the audacity to tell me to be patient! This is a scam and is illegal you are literally committing fraud. I have already reported this to the ACCC and the ombudsman. If I don’t receive my owed money there will be a class action against this company!

Home Loan Cashback not paid for over a year – I took out a home loan over 3 years ago with the partner to Pricepal (VIP Rewards) I have had only 1 payment made during the past year. I have sent a number of messages through to which most have not been responded to. I keep getting told that there is a system error with the home loan side of it. Now I don't get any responses to my messages and are still waiting for over $600 in cashbacks

Terrible - scammed out of money and no response to complaints – I had an account with Pricepal and it used to work ok and I got cashback. Now I have not been paid since June 2018 and am owed over $100. I can't log into my account - even though I know my password is correct. The reset password link doesn't work - I never receive the reset link email (and yes, I checked Junk mail!) even with multiple attempts… Read more

over a period of weeks. I have made several complaints via the website contact us form - no response. I have complained via Facebook page - no response. I will now have to go to NSW Fair Trading. DO NOT USE PRICEPAL!!!!

Pricepal money in Approved but never Paid – I have monies sitting in Approved for months and have yet to be paid. Have contacted Pricepal with no response to date. Is this company still legidly trading, monies owing should be paid, don't leave false expectations on consumers.

PRICEPAL is a scam – I have $460 in "ready to Pay" for over 9 months and $2265 in approved Lisa has told me 3 times it's being paid that month and no money shows up Lisa has told me they are having a computer/platform restructure and that is a lie as its the same excuse I see for almost 12 months Lisa's manager was going to contact me, but there is no manager. … Read more

This is no free money, this is money a store/shop has paid pricepal that Lisa is pocketing and/or her manager, it is fraud

You NEED TO FILE COMPLAINTS WITH FAIR TRADING, ACCC, CURRENT AFFAIR (ask them why they recommended a dodgy company) and financial ombudsman and whatever other bodies you can!!!

I would also contact the stores and ask them to investigate where your money has gone too as I am sure they won't want to pay into a system that promotes their product that doesn't pay

Pricepal Scam – I have more than a dozen transactions dating back to January 2018 that have been approved for payment, including a large purchase made in March 2018. It is now already mid-December 2018 and although these transactions have been approved, I still have not been paid. I have contacted Pricepal a number of times, however I am yet to receive a… Read more

response. I will be making a complaint to the ACCC as Pricepal’s conduct is false and misleading, and their cashback offer is not genuine.

Used to be great, now no response from the company – I used to have a great experience with PricePal and recommended to many people. Cashbacks were great and who wouldn't want to receive a little money back with purchases? Any queries have always been responded to promptly until now...... I am not able to log into my account and have submitted the 'forgot password' request multiple times to which is… Read more

says an email has been sent. No email has ever been received and no response from them when attempting to contact them requesting support. Extremely disappointed with what used to be a great service!

Still waiting on cashback – I made a large purchase in May for quite a large cash back offer. It was approved and ready to be paid in July. It's now coming on November and I still have not been paid. I just messaged pricepal again and asked if they could follow this up. Very frustrating.

Complete and utter SHAM – Used to be great, and received a lot of cashback. Currently I have a longlist of approved cashbacks, yet have received nothing since 2017. I have sent enquiry after enquiry with no response. HAve around $100 cashbacks just sitting there, doing nothing since last year. Recently I earned a large cashback ($60) from an airline purchase - but of… Read more

course, it hasnt been tracked. Now when I try to send an enquiry, the link to submit does not even work and it goes to an internal server error.

It is beyond a joke now... False advertising and a complete sham.

Blaming retailers, leaving customers in limbo – I have been a customer of PayPal for a while but it has never been a smooth road. I always had to chase everything, starting from getting Founder membership ending with chasing pretty much every cashback. The only response I was getting was "we are working on it". They blame the delays on the retailers leaving me in limbo. The last two uncleared… Read more

for longer than 8 months transactions were explained as following: "as the contact person already left Groupon". Really? The contact person left a retailer? Did he take my money with him? Pathetic!

Pricepal Scammed $150 – Similar to another user below I was due a $150 cashback from a Telstra plan that I signed up to (mainly due to the additional cashback). The summary page says that it has been paid into my account but there is no date listed nor is there anything in my account. No response to any query sent whatsoever. Avoid this website and use cashrewards instead.

Fraudulent non responsive company. Cashback never received - Stay away – Like other reviewers, I've not received a cashback since November 2017. I've emailed their customer service after now almost a year of waiting and emailing. In that time I've only been replied to twice by Lisa, promising to follow this up and that they are "sorry for the technical issues". They have now decided to stop responding all together. … Read more

Have screenshots of conversations, dates of emails sent with no response to prove how shoddy this company is. Would 100% not recommend as they are not reliable, customer service non existent and time wasting.

My daughter asked me to sign up and try this company as I do a bit of online shopping so the cashback would have been nice. I've discovered two much more reputable and reliable companies since. Beware if you decide to use them, you'll never see your promised pay out.

No cash back from 19 Nov 2017 – I have bought a Telstra plan and was suppose to. Get $150 cash back. It is approved on my account but they haven paid. I have contacted them twice. This is a scam stay away. There are better options in market. I'm reporting this company to fair trading and Accc and consumer affairs vic. I will let you guys know if they pay me. Chances are slim.

Never paid – Shocking and need to avoid.. still haven't been paid after purchasing in November. Can any government agency help at all? I've submitted queries on multiple attempts.

Do not recommend them – Pricepal is doing nothing to stop people thinking it is a scam. My first payment was due to be paid in February 2018. I logged an enquiry and 'Lisa' replied they were experiencing delays and would be making manual payments. It is now July and still nothing. They entice you to use their partners (who will obviously pay Pricepal a fee), yet they do… Read more

not pay out to their subscribers.

I am seriously considering lodging a complaint with Fair Trading . I know it's 'free' money, but if they never pay out, then what's the point of using their website.

Losing Faith – I have been waiting for cash payouts for the last four months and nothing. I have finally found contact details for them and have sent them an email. I am losing faith as I should not have to chase them to pay out the rebates that they have received from the stores.

Pricepal is a scam – I was supposed to receive my cash back in Jan, then Feb, then March.... it is now June and the status is still on 'approved'. No way to contact them as the 'transaction' is no long found on the system. Don't use this provider.

Still waiting for my first cashback – I was told in end Jan 18 that i will receive my first cashback the week after. Till today, still chasing for my first cashback. I only get a reply back after multiple emails saying i will be paid the next month. But it never happens. Then you have to email again. Wait for a week or more. They reply saying your account details could be wrong,… Read more

eventhough they have used that excuse before. Then you email back saying the details are correct. Then they come back a week later saying you will get the funds in the first week of next month but it never comes. Very frustrating.

Telstra phone plan cash back still waiting – I signed up to a new Telstra phone plan in November 2017 and I am still waiting for my cash back in May 2018!! I regret not signing up with cash rewards as it's quicker seamless process.

Hasn't paid since mid January 2018 - update received payment on 30 April! – Update!! Received a payment on 30 April other day, perhaps all is well? ----------------- Have multiple approved spends - 9 of these should have been paid out by February. Raised a query on the largest payment (originating from October of last year) - they keep saying its a technical issue. Used to be extremely reliable.. I've lost faith.

Lost trust – I've started losing trust in PricePal. I previously had great experience with PricePal, and they'd pay you on time (at the end of each month). However, the last time they paid me was a few months ago, and that payment was close to 3 weeks late. Some searches on forums also reveal that other users haven't been paid for a few months either. … Read more

Months on, I have transactions sitting on "Approved" and no one appears to be responding to customer queries, despite their announcement about a new customer service approach late February.