Stripe

Extremely poor experience with Stripe. Stripe closed our account and withheld our business funds for months. We were advised that the remaining funds would be released after the holding period, with payment expected around 8 August 2026. Immediately before the final payout, our Stripe dashboard showed A$923.02 available for payout. Stripe then… Read more

designated only A$730.09 as the final payout.

That is a A$192.93 shortfall from the balance Stripe itself was displaying.

There were no refunds on the account that explain this difference, and Stripe has not provided us with a satisfactory itemised reconciliation explaining exactly why A$192.93 disappeared from the amount available for payout.

This is particularly concerning because these funds had already been withheld for months. After waiting through the holding period, we reasonably expected the balance displayed in our Stripe account to be paid.

For a company entrusted with holding and processing business funds, this level of transparency is unacceptable.

Our figures are very simple:

Balance showing as available for payout: A$923.02 Stripe's final payout: A$730.09 Unexplained difference: A$192.93

The matter remains disputed and we are seeking payment of the outstanding amount together with a proper reconciliation of the account.

I would strongly recommend that businesses using Stripe keep screenshots and independent records of their balances, transactions and payouts.

What a terrible service. EVERY transaction I have placed with Stripe.com we have lost money. It is utterly awful. I have put in what we need to get as a net sum, used it's 'help/ai' to give me a payment link and it produces the wrong amount. We… Read more

have tried to do this manually and have the same problem. To get through to a real person takes you through to the Philippines with a robotic, powerless script reader. They should have a simple button on the site which says - pass fees on to client. I mean seriously, how hard is that to do? It is an terrible user experience and if anyone can recommend a better system than these clowns please let me know as I hate giving them a single dollar of my money.

Stripe couldn’t be a more horrible company my life has been extremely changed for the better since we stopped using them. Our finances are finally in order. They steal money at every corner. They even charge you credit card processing when you… Read more

refund a client which in our business is hundreds of thousands of dollars per year, which means we’re paying tens of thousands of dollars in extra costs

I'm still an early user of stripe. But so far I find it vastly superior to PayPal which I've been using for over 10 years. Stripe, when compared to PayPal has cheaper fee's, fast and comprehensive dashboard, and highly customisable and programmable. It took me a long time to set it up for my custom business, going through documentation, terms and… Read more

security notes but as a software engineer I'm loving just how flexible it is. On the first week most of my customers are choosing stripe payments rather than PayPal - I wish I had used stripe sooner as I may have lost customers who did not want to use PayPal.

I know its still in early stages, and sadly my Quickbooks accounting program does not have free integration like they do with PayPal. It would be nice if Stripe and Quickbooks worked together on a solution, but seeing how powerful Stripe is, I think I'll find a solution.

Still more to test out. My business relies on recurring payments and stripe is much better for it compared to PayPal. PayPal has not been very reliable when it comes to subscription payments. Lets see if stripe does the job.

intrusive and over-reaching. Despite unregistering companies always manage to sign you back up when you provide your details. Hopefully companies can pt a side the slight convivence of getting you banking info a few seconds earlier and improve the customer service feel by losing stripe

This company do not go near it is a scaming company that holds your money as long as they can and comes up with excuses to take as much time to not pay u your own money i would stay clear from stripe share around

Would love to implement these payment options in my store but for the extremely high fees and the fact that I wait up to 7 days constantly to get paid and have to run my business out of pocket while paying a premium to not be able to access my own hard earned sales and money is actually a joke. Also just ran by ai and computers. Will not return.

It is 2 January 2026 and I have still not been paid a cent from Stripe since 5/12/2025. They are holding onto my clients money and you can not speak to a human to try to resolve the issue. The majority of emails come from a computer. See below. Hi There (my name is actually Colin not "there") We apologise for the delay and appreciate your… Read more

understanding. Please let us know if you have any other questions or concerns.

Best Stripe team Obviously I have lots of concerns when you do not receive any money for almost 1 month. But no point asking any questions - the computer is not designed to answer anything. Apparently this is part of their secuity check but you think they might ask me some questions? No, and why does it takes 4 weeks for a security check? Just started with PINCH, it took them 4 days. So I am not just complaining about the 28+ days of non-payment but also their support is very bad and speaking to a human? Non-existent. I am a small business and just opened up in October 25, so basically for most of the work I have done in November & December I have not been paid.

My stripe account is acct_1SM6GX2nTSaBsw7A

I paid through stripe for my cube tracker and I have no problems my payments are on time every time I never have any problems with any aspect of my payments questions on my payments it everything is done smoothly

Horrible customer service I wish i have read the previous reviews. Very disappointing I’m waiting to transfer my money more than a month. Back and forth with different customer service representatives all promising and nothing delivered.

Locked out of my account and payments are withheld. It's disgusting, I cant even access the support team because you need to "log in" DONT USE STRIPE they're terrible and even worse at communicating. I'm going to have to take this complaint higher up due to them withholding my money.

I processed 3 payments using Stripe and was immediately shut down. Then Stripe refused to refund my customers or pay me and justified it by saying they would hold the funds in case chargebacks or disputes arose. If they refunded my 3 payments there would be 0 risk of chargebacks or disputes.

Despite submitting multiple withdrawal requests, my funds were not released until I contacted erib io and subsequently process my withdrawal, allowing me to recover my money.

DO NOT USE – Subject: Horrible Experience – Stripe withholds payment for over 14 days, no support I am beyond frustrated with Stripe’s service. I made a legitimate transaction, and they’ve held on to my payment for over 14 days without providing any valid explanation or support. It’s extremely upsetting that after all this time, they still haven’t released… Read more

the funds, and it’s causing a major strain on my life and my family.

I rely on this payment to cover basic necessities, and because of Stripe’s delays, I’ve been unable to meet financial obligations, which has affected my well-being and my family’s stability. Instead of addressing my urgent need for the funds, Stripe ignored my repeated requests and provided zero meaningful updates.

The lack of urgency and empathy is appalling. They didn’t acknowledge the pressure and difficulty this delay was causing. I’m utterly disappointed and angry that a company like Stripe can treat customers this way without any sense of responsibility. It’s like they don’t care about the real-life consequences of their actions.

I wouldn’t recommend Stripe to anyone. If you need your money to live or run your business, stay far away from this unreliable, uncaring service.

Modern theft? – Just started a business and zero referred to strife, not a typo, after getting paid I was informed it would be 10 days for the funds to clear. I started with ridiculous and then moved to how can this be legal. Turns out they exist in a zone where this is legal but surely soon to be dealt with by governments. Don’t use this company under any circumstances

Small business? Steer clear – I am a musician. I sell modest amounts of my own Vinyl, CD's & t-shirts through BigCartel. I received notification that I needed to "update statement descriptor" for clarity on customer transactions. Nearly impossible to find, but I did it. Moments later, my account was immediately closed due to it being "High risk" and on their "restricted… Read more

business list". I requested further review, but due to the speed in which this all happened, and the generic messages, I doubt that any humans will actually read my request. I guess it's too risky for them to pay me the $130 they owe me? Close your account & keep the earnings, It's a great business model!

Quasi Money – This is from a different angle A couple of my regular payments to companies that have just started using Stripe/link were being rejected. Eventually I worked it out . My bank gives me an option of blocking different categories . A great idea which I really appreciate. Through a process of elimination it became obvious these regular payments were being rejected because Stripe was being recognised as Quasi Money !!

They stole my money – If I could give zero I would. I have been waiting for 3 weeks for my payout because I closed one account and opened another. I connected it all up and can clearly see the funds but they refuse to pay since they need to "review" everything. There have been daily emails back and forth and live support but they just keep saying they are trying to… Read more

resolve it. I can see my funds but they wont pay. It is sickening to say the least. How are you supposed to run a business like this? Find another payment processor and give Stripe a big miss!

Stripe is terrible – What a useless service especially for a small business, 1 week to put fund into bank account and charged a $50 service fee on a $3K invoice. What a scam!! Zero stars for me if I could.

shonk city – Appallingly shockingly bad. Dont stress yourself out even trying to deal with these people. We are reporting them to the authorities. They are impossible to get through to, ask for ridiculous information which is unnecessary, and then after a million unnecessary hurdles when we finally got an account set up - they KEPT OUR MONEY and REFUSED TO RELEASE OUR FUINDS TO US.

Horrible – If I could rate them less I would, a large amount of payments owed to me being held with no explanation. Flat out refuse to explain why my account is now on hold and have no stated they’re holding on to my funds until the end of the year. Appalled with their response

Horrible to work with. Horrible for businesses – Horrible to work with. Horrible for businesses. Been using Stripe for months. They suddenly decided to cancel our account and automatically refund every order which we have. No reply to emails. No one can answer our questions. No one to communicate with. Massively out of pocket because we put out trust in Stripe. DO NOT USE THEM. Find someone else. They will only disappoint and destroy your small business.

BOGUS FRAUD SCAM AND A 1 SCAMSTERS – Stripe is worst payment processor, XERO is pushing Stripe. EVEN though all your KYC Know your customer documents are verified, they will withhold your payments forevvvvvvver under false excuse and false allegation that your business is restrictive and/or high risk business. they will stop your payment, neither refund customer nor payout to you, so… Read more

that you can return customer. i can attach pics of email exchanged. they will send you ambiguous email pre-drafted like a bot and will never give specific date time when they will refund or by what time they can refund the customer.

Beware of hidden fees! – The fees are absolutely insane. I signed up to Stripe for my business and passed on the fees to customers. Didn’t realise that stripe also changed me a fee as well as the customer, double dipping. Cancelled it after two month of paying fees. Would never use it again, especially after reading all the horror stories about businesses losing money and having accounts cancelled for no reason.