Sullivan Nicolaides Pathology

To the very kind lady at Rothwell thank you very much for the help with getting my pathology script off my phone and for your time and thank you for talking to me and making me feel at ease and getting me first time. I really appreciated your help today have a lovely day.

every time I go to the bargara branch there is a problem with the sample, the paper work . staff seem uninterested dont listen, have no people skills and personality of a peanut if there was an opposition I am sure they would get all the work

Wrote the wrong report so a waste of time and taxpayer money. My doctor was furious. Gave total cholesterol results instead of results for the ldl which is the bad cholesterol we don't want to be high.

Mishandled my wife's blood sample – Firstly, this (nurse?) Was very unfriendly. My wife has small veins so, for some (nurses?) it is hard to get a blood sample from her. After having finally (with much jabbing and stabbing) taken a sample, the (nurse?) instead of following the… Read more

appropriate procedures took another sample from myself. As a result, the wife's blood sample coagulated and was found to be unusable in the test lab. My wife, with her small veins, now has to be jabbed and stabbed all over again, whereas, if it would have been done properly the first time, this would not be necessary. In my experience some of the nurses are very good but most are very bad with this company.

I had a wonderful welcoming by Tracy at SNP at Sir John Overall Drive in Helensvale Gold Coast. Tracy was also a very competent phlebotomist and a warm human. Painless and gentle procedure, and -importantly - she confirmed my identity. Great service from start to finish.

I visited Ipswich Sullivan Nicolades and was looked after by a lovely young girl. Emily was friendly, gentle, personable and performed her job exceptionally well.

I recently had bloods collected at the Landsborough (Q) rooms. I am a "difficult collect" but Cathy always manages to find a vein. She is truly an expert. I truly appreciate her professional skill and helpful approach.

Mudgeeraba - no staff, rude receptionist. Robina parkway - nice lady but I needed information regarding a follow up test. Phones 20 times! no answer. Tried their HQ but that was worse. Such a shame the collectors are so badly supported! Woeful service

SNP does not automatically lodge a Medicare claim when the account is paid. The customer has to process the Medicare claim themselves. This is an outdated process and not good customer service. I'm going to ask my doctor if in future my tests can… Read more

be processed through a Pathology Service that does process the Medicare claim as well, or bulk bills.

More than terrible customer service. The phone was finally answered after 33 min ( I guess they think they are the only ones working!!!). Although I paid the bill already (and got an electronically receipt) I got 5 letters by mail to pay an overdue bill. It feels like the right hand does not know what the left hand is doing.

NO PARKING FOR PATIENTS, NO WAY TO CAPTURE THE ORDER OF ARRIVALS, INCOMPETENT COLLECTORS....my experience anyway. EG... SNP have policies that show disregard for patients' time and comfort. They don't honour the order in which patients arrive. They have no systems to capture this data. Not even a simple number card to collect. It's not that… Read more

hard. They have become too big to care. In the 18 months since I arrived in Coffs Harbour I've needed blood collection at least 4 times probably more. Each occasion I've used SNP and they've caused me inconvenience and physical discomfort. Last time the girl who was on by herself didn't know what she was doing and couldn't get the sample in the end. She blamed me for fasting too long! Just incompetent.

This time I arrived fasting and the place wasn't open. It seems on Thursdays they open at 9am. No sign of this anywhere on their premises. Went to the next one and they had already a room full of people, at least 20. After 10 mins of waiting someone came out and took the forms off several of us in no particular order and said to wait. After 40 mins of little activity and still waiting I phoned Coffs Harbour Pathology (NSW Health) to see if they were busy. They weren't so I left the SNP waiting room and will never return as a patient again.

CH Pathology have a numbering system, hooray. Didn't matter because no one else was there. Donna who looked after me was professional, patient and kind and I was out of there in under 10 mins.

Horrible customer service. Don't answer their phone, and recorded message gives a phone number for a random company. Dont bother calling their head office number, they'll be rude af and hang up on you. Doctor prefered but fk that for a joke.

Went to the Sullivan Nicolaides at Ashmore City today for a blood test for my prostate (PSA) and some other things. Stressful time for me as I have lesions on my prostate and have a biopsy booked in 2 weeks. The fear of a cancer diagnosis is real. I tried to be cheerful but the lady wasn't having it. She is a competent phlebotomist but has the… Read more

worst bed side manner I've ever seen. Extremely rude. She seems extremely controlling and clearly isn't in a job she enjoys. I left feeling upset enough to want to write this review which I've never done before for a blood test of all things. What is the world coming to.

I recently attended hospital emergency and was referred for tests, but at no stage was I informed there would be an additional cost. Days later, I received an email bill from Sullivan Nicolaides for $125. It took a long time on the phone to get through and speak with someone. I eventually paid the bill via your payment system, which does not… Read more

automatically process a Medicare claim. Instead, patients are required to lodge a separate claim. Even after paying by Visa, a receipt is not issued immediately — it takes up to three days. This is a very outdated and inconvenient system, especially when most providers issue instant receipts and process Medicare rebates automatically.

Received message from Sullivan Nicolaides Pathology to call as soon as possible, spent 29 minutes waiting for the call to be answered, feeling very worried. When finally answered it was just to be told there's a charge of $50 for a test carried out on Friday that they won't release until the account is paid. Lat time I was sent an account I promptly paid. Disgusting amount of time this has wanted, and the stress it has caused.

08/08/2025 Ever grateful to Kitty at Noosa Civic MediHub for her most competent professionalism. Painless and she found a vein first try. Previously I'd gone into shock when earlier blood takers treated me like a pin cushion finishing up piercing the back of my hand as failed at both arms. What ever Kitty is paid it's not enough. SN can use more… Read more

competent operators like Kitty who retains my gratitude not to mention relief. In appreciation .. Bill Forbes Noosaville

I am so sick of this pathology, I had a test in Feb 2025 and wasn’t told I needed to pay anything during my GP appointment, ended up being $130 so what can you do I PAYED it then next day over the phone to one of their staff members, it’s been over 5 months and they continue to call me, email me and message me saying that I haven’t paid. I have… Read more

sent them my receipt and screenshots of my bank account so many times to show them I have paid!! Then I get an email from the debt collectors, I’m losing my mind, I’ve spoken to so many staff on the phone and no one has any clue and can’t resolve this issue and they continue to contact me, I’m literally a 20 year old girl, leave me alone

Visited Coffs Harbour location, was not advised of fees. Randomly received an invoice, when challenge there was a not saying that it was discussed with me and I advised it was ok to send me an invoice later. This conversation never occurred

Just visited their Palm Beach QLD office and had blood taken by Eliza. I did not even feel it. She is incredible at her job. I do hope to see her each time I come for blood.

At there Everton Park outlet I was very impressed with the professional friendly service I received while waiting in the room I read a poster saying the the PM wants to cut back on funding for the service it's ok for people that can afford millions of dollars for a house like our PM but those people on a pension or limited income it will hit them hard!! Thanks to the great staff again

Will not answer phones to book an ECG Appointment, made 6 attempts the contact the only pathology location in range, their general service number is left off-the-hook.

I have just been back to the Pimpama pathology to give another blood specimen, and I have to say fantastic service again, I hate needles and I was served by another staff member, who was very good at her job and made it as comfortable as possible many thanks David

Appalling customer service. Wait times are twenty minutes plus on the phone. Don’t warn you of fees for pathology tests at collection and then contact you the next day demanding payment.

Extremely happy with my visit to Sullivan Nicolaides – I recently visited Sullivan Nicolaides Pathology in Mount Isa for a routine blood test, and I was thoroughly impressed with the level of service and professionalism I experienced with phlebotomist Jedda.

Why would you use Sullivan Nicolades when they expect payment that others don't charge for? – Don't use Sullivan Nicolades - they charge you for pathology when others don't - they claim only part will be paid by medicare, but the doctors know they are just making money from pensioners and people who can't afford it.

The village upper mt Gravatt employee should be sacked – 20/1/25 had to attend Sullivan nicolades at The Village, Logan road upper mt Gravatt Qld, so I went in , sat down, and this male prob mid to late 50's comes out of a room, takes my form, and says won't be a minute, disappears back in his room, returns to tell me I should have a mask on, as I followed him to the room , I said, look give me my sheet… Read more

I'll go somewhere else, he made me feel very uncomfortable. and he is all dressed now in a hazmat suit with a full plastic face shield, all this for a throat swab. He swabs my throat, then proceeds to swab inside my nose, so I said, this form says throat not nose, he goes with things the way they are today! So I got up and left, I have never been so insulted in all my life, if I knew it was fancy dress I would have wore a costume too. His manner towards me, with an asthma cough was disgusting.

Frustrating Billing Issues and Poor Communication – I am extremely disappointed with the service provided by Sullivan Nicolaides. I spent hours on the phone with your call center explaining that my health insurance covers my blood tests. The staff member who took my blood even confirmed there would be no charges. Despite this, I was sent bills to pay. After speaking with the manager on the phone,… Read more

I was assured the bill would be disregarded, but I am STILL receiving messages from "ReveriesCorp" to pay these bills.

This is completely unacceptable and has caused unnecessary stress. It’s frustrating to deal with such poor communication and inefficiency. I expected better from such a reputed service provider.

staff cutbacks or just too big to make good corporate decisions – Could not get through to local collection centre so then rang the 1300 020 349 number to supposedly speak to a representative. Waited, waited, heard the repeated recorded message about how good they are and how I had advanced in the queue. Waited, waited and still waiting. Maybe QML is the new answer from some of the reviews. Staff shortages,… Read more

cutbacks, who knows but this is the last time that I deal with Sullivan Nicolaides Pathology and will be letting the doctors and specialists that I have appointments with that this business practice.

My doctor and specialist will be in contact with you – I suffer from a peptic ulcerthe nurse at the casino sullivan nicolaides told me to stop taking my pantoprazole for the urea breath test and I ended up in hospital with my ulcer nearly perforated

Great service at Ballina Tamar Street – Just had blood tests at Tamar Street Ballina NSW branch. Young girl Hayley served me, only been working there 5 months but did a great job! Very friendly, efficient and painless procedure. All the girls there are amazing (frequent visitor) good to see they have recruited another lovely person. Juli

Sullivan Nicolaides takes your blood, and your wallet – I attended Sullivan Nicolaides yesterday for a blood test. I was given a card regarding how to obtain my pathology test results. I have declined using the government's 'My Health Record' , which gives them access to all my private medical information. Sullivan Nicolaides charges patients who decline using "My Health Record ' $20 to see their own… Read more

test results online . This is an exorbitant fee, and I will never use their services again. They are rorting an opportunity to claim that delivering the results to the patient is not part of the medical testing process, which has been paid by medicare. I say they are scumbags, and if every online enquiry cost $20, the internet would cease to be used.