Suncorp Everyday Options

Very disappointed with the Everyday Options account Pay Later being axed and replaced with another form of Everyday Options account. The Pay later account was an excellent account for budgeting and getting bills paid on time. Looks like Afterpay and Zip will be my options now. Very confusing as to why the Everyday Options account was still being… Read more

advertised after it was supposed to have been axed. I was eventually informed that they were different accounts. I wonder now how much ANZ will ruin what was originally an excellent banking service. David

If you are thinking of moving to Suncorp Bank do yourself a favour and don't – I really really tried to like Suncorp and was looking at moving our business from one of the Big 4. However I should have taken the hint and not proceeded when my attempts to open an account online failed with a "sorry a technical failure has occurred". Persevering I tried again the following day and was successful. It was all downhill from… Read more

there (a) no email received with customer numbers so could not register for internet banking (b) call centre times awful - met with we are having a higher than usual call volume - I got this over about 5 calls I made with waits up to 45 minutes (c ) wasn't able to open sub accounts due to further "technical failure", then (d) to top it all off, once I got the details of the two customer numbers (partner and self), one worked for few days and then for reasons not explained one got revoked meaning one of us couldn't access internet banking again. I submitted a close account request and this was the only thing that was resolved quickly. My advice - if you are thinking of Suncorp Bank - stop thinking - you are making a poor choice. Clunky and out dated systems and very poor customer service. I imagine with the ANZ takeover there will be nothing invested in the Suncorp systems from now on, and it won't be until the accounts are absorbed into the ANZ systems that anything will change. Whether that will be better is probably debatable but I don't think it could be worse.

Excellent customer service – I have had an excellent experience with Suncorp bank ever day banking since opened account almost 5years ago. Excellent over the phone and in branch customer service, love their app too. They provided me with such an invaluable help when I had a problem making a payment while travelling overseas. Quite sad that banking activities will no longer part of Suncorp as they are sold to another company.

AVOID Suncorp Visa CC LIKE THE PLAGUE!!! It is not even Suncorps CC, belongs to another bank!!! – The Suncorp Visa CC is not even Suncorp. The CC is provided to Suncorp via another bank. They never told us this! - Fraud! To have issues addressed you have to contact Suncorp bank, they forward the issue to the CC department at the other bank. Then it takes weeks and weeks for anything to be done, if at all. When checking secure mail for… Read more

responses, there is no reference number so if you have more than one issue at the same time you have no clue which issue their message relates to. The way the CC statement etc is set out is very, very, non end user friendly. One of the worst we have ever encounteted. So far as CC issues go, service is poor, slow, unreliable and you may not even be contacted for a response to our querries!!! We wish to hell we had never signed up for Suncorp!!! We are still waiting 6 months on for resolution of 2 issues!!!

I would give 0 – Worst customer service experience of any bank. Found some unauthorised transactions in my everyday account. Tried to dispute transaction through app, but couldn’t send replacement card to new address. Tired 4 times to call the customer service line - 2 hours later finally spoke to a person. They immediately cancelled my card except didn’t mention… Read more

that I wouldn’t have access to any funds until 4 days later! My card was cancelled Friday night with Apple Pay not available until COB Tuesday. I asked if there was any banks open on Saturday where I could withdraw cash and they suggested a bank 90 minutes away. I asked how they expected me to buy food and fuel and there was no answer. Terrible procedures which leave customers without access to money. Had they asked me before cancelling the card I would have withdrawn cash that night. The fraudulent transactions totalled $70. Being without money for 4 days, having to cancel medical appointments and not being able to buy basic food and medications is beyond a joke. Don’t make out that your tech department is based in Australia and doesn’t work weekends. Linking to Apple Pay should be instant. No excuses for leaving customers cut off from their own money.

Most atrocious and useless customer help I have ever had – Calling customer service for help for an internet banking issue, and after being on hold and listening to worst elevator music ever for 30+ minutes with no message or indication that there is a queue or issue, I hang-up and call another line to speak to someone. The lady who answered barely spoke English and just transferred me back to where I… Read more

was. I hang up and call again, to speak to a real person, and even-though they could barely speak English, I do not think they understand, as they simply said ' Not my area, that is Internet Banking' and transferred me back again. I called again, and asked to speak to manager, and was told they do not want to speak to me and just transfer me to Internet Banking. It was very apparent to me that they are not interested in customer support, and do not put any effort into customer care or quality service.

Easy to keep accounts and payments seperate – The Everyday Options account gives you the ability to have sub accounts. I use them to keep my own finances seperate from others I am managing. As the sub accounts allow debit and credits I know what account is being paid by whom and no confusion if it is my money or one of my dependents. Not many banks allow transactions on sub accounts. Add to that very few fees and you are on a winner. Show details

User friendly, great online account management – Have been a Suncorp customer for almost a decade now and the current internet banking system is terrific. I have/had financial accounts with at least six financial institutions (for different reasons - some are various interest free credit cards etc) and find the Suncorp internet banking site the most straightforward to use. It is simple to log… Read more

in, you can elect to do this by password or to (for a very small once off cost) purchase a token which gives you additional security on your account when you log in. There is a simple menu on the page and it is really easy to navigate, check your accounts, view the history of your transactions, search your transactions, transfer money (you will need an external transfer password but this is a once-off process to get it applied to your account), use B-Pay, set up automatic recurring or once off payments, create new sub accounts, etc.

Your main account (everyday options) can then have several sub-accounts (all fee-free and paying high interest) so you can move funds easily from your main account into a higher interest saving account at any time of day or night. You have the flexibility to give each account and sub-account a separate name (meaningful to you... like 'bills' or 'holiday savings' or 'home renovations') and the essential statistics about each account are really easy to find at tax time (interest earned over financial year, etc).

Service from Suncorp has always been very attentive and helpful, my only gripe is that they have very few Suncorp ATMs outside of Qld and I live interstate. Great internet banking, good basic savings accounts

Excellent – I liked the fact the i could customise up to 10 accounts to suit my needs without having to pay for extra's. you can choose cash cards, visa debit cards or cheque books that don't cost anything, you can have all or non. I love that i can use phone, internet and home or on my mobile phone, i have a security token that was a small $20 fee but i… Read more

don't pay regular fee's to keep it, its mine forever. i earn 4% on all my 9 sub account weather i have $1 to $1,000,000 in there which gets paid to me monthly and i can get statements whenever i want at no extra charge. i pay my bills out of my sub accounts and if i forget to transfer money over to another account for my direct debits it can be swept out of a different account so i dont have any dishonour or overdrawn fee's.

I love going into my local branch where the girls are always smiling and know my name, even though i dont go in there all the time. i dont feel like another number. High Interest, low fee's, great service and lots of varied access to accounts

Good – After having a Suncorp account for many years, I was elated when they launched the Everyday Options account, which links to multiple high interest savings accounts. There is no minimum balance you need to keep to earn the interest on savings, and it is so easy to transfer your money from your transaction account to the savings accounts using… Read more

internet banking. There is now even the option of "FlexiRates" which are like a term deposit. You can set aside a portion of usaully 3,6 or 12 months, and these rates are always higher than the interest rate on the savings accounts.

I've never had any problem being able to access a staff member, either in branch or over the phone and the staff have always been able to assist me with my enquiries. Another great thing about the account is that you can link it to a Visa Debit card, which I mainly use for online shopping as I don't have a credit card.

Overall this account makes managing my money and making my money work for me incredibly easy. Other major banks don't offer interest rates as good as Suncorp, so if you haven't got an Everyday Options account yet I would highly recommend you look into it! Easy access to money, high interest savings, low fees Have to purchase a security token or apply for external transfer password to send money to external accounts.

Good – love Suncorp. I have a everyday banking accounts, short term deposit and credit card. WI also have home and contens insurance. It would have been good if they had a mortgage that suited me but they are a little bit more expensive then the other banks for mortgage. Also there car insurance is very exmpensive in comparison to AAMI for example. … Read more

Would almost give a 5 but for a few little things listed in the Cons. Internet banking is easy to use and fast.

Phoning Suncorp is good and the customer service is brilliant.

The branch customer service is always friendly and helpful. A bit strict on get credit card limit increased. For example I have a bit of money banked with them. Good job and been with them for 20 years and they still wanted me to reapply for an increase on the credit card. Payslips and all. I couldn't be bothered as I just needed it for two weeks. So I just went and got another credit card with no interest for six months, did that over the phone with another ANZ. No paper work needed.

Also car insurance is very expensive.

Good – I was impressed when after overdrawing my account on one occasion I was reimbursed the $40 fee straight away (without asking) and I was sent a letter explaining that the fee was not charged this time and gave me few tips on how to avoid a fee next time, including automatic sweeps. There are lots of ATMs around and it's easy to avoid ATM fees. I've… Read more

changed from Westpac and I am very happy with the service provided so far Good and fast customer service. Great account options. Security token available for only $20. Automatic sweeps available to protect against overdrawn accounts None so far