Supagas

On reading other reviews, there seems to be a pattern of excess charging and poor customer service. I had a situation where I was charged rental for the empty cylinder that the drivers did not take away. 6 months later they finally take it away and continue with late payment charges, even though I was told to wait for the new invoice before… Read more

paying. You can try all you like to contact them and wait for too long to try and speak with someone on the phone. I thought it was finally fixed, but the late payment charge remained. Stay clear. I do not recommend Supagas to anyone.

Be aware. This company has wrongly charged be a yearly usage fee when I wasn't even using their cylinders. I have attempted to gave this issue fixed numerous times with emails and phone calls... nothing!! Never a response to an email. Phone calls made ended with consultant promising I will be refunded but never did, I chose another service… Read more

almost a year due to poor service. Please beware when choosing this gas provider on Sunshine Coast Leanne Bell

Supagas would be one of the worst businesses to deal with. Charged for a late payment fee that was their fault. Sent emails with no response, placed on hold for hours when finally got through they said they would sort out the issue 5 months later still on going. Terrible customer service. Would not recommend Show details

This mob took over the account of our regular supplier - they sent a bill, which I paid then a month later sent a bill for not paying. I did contact them about it but my emails are not answered.

Supagas refuse to offer to sell us and deliver our LPG. Our current supplier's charges are 75% more so we wish to change. The property next door has done just that with the same roadside delivery we require. Supagas will not answer our… Read more

emails/calls. We presume it is because some years ago the then, and still current, Bayswater Manager was found roaming our property without our knowledge and we suggested he should have contacted us first. Seems very likely he's marked our address with a giant cross. A little silly one would think given what we spend on LPG annually with our 190kgs bottle.

They keep adding on 50% to my bill for no reason. Spoke to their representative in ? country who sorted it out. I paid all the extra they said i owed and set up a standing order to the amount she advised. It made no difference they still say i owe money and it is very difficult to get anyone on the phone. Avoid this company at all costs Show details

We’ve just moved into our new home to find both gas bottles were empty! I reached out to SupaGas and spoke with Kay online. She was understanding, explained everything clearly and helped me sort out a new account within minutes! She was also able to lock in an excellent ongoing rate of replacement. Thanks Kay! Show reply

The delivery man to Bilpin this morning was excellent service and customer oriented. Delivery men have to knock on the door so I can lock up dogs. They have to contact me and wait for dogs to be locked up and he was very understanding. Just brilliant Show reply

I am very pleased to have changed to Supagas. After numerous issues with my previous provider, I was thankful for the efficient service Supagas provided, delivering new cylinders late the same evening. It was reassuring to be looked after in such a timely and well-ordered manner. The positive cost difference is yet another reason I am happy with my decision. Show details ·  1

***AVOID AVOID AVOID **** Closed account December 2024. Continue to charge and send statements. Dont respond to emails, if you do get through to an indian call centre they continue to keep placing you back into a never ending holding patten. Avoid Supagas. They are a scam. If you wish to discuss call me on 0404 617 323 becuae ive been on hold now… Read more

67 minutes, had 2 indian guys answer and ask for all my credentials then disappear and put me back on hold. Ive reported you to the ACCC as well.

Do yourself a favour and stay away from Supagas. We experienced billing errors every year for three consecutive years, including charges for gas we did not order or receive, bottles which were not full, unexplained ~100% rental increases, and late payment fees applied to disputed invoices. Each time, Supagas fully acknowledged the errors and… Read more

amended them.

We cancelled the account within the required timeframe after months of repeated email correspondence, invoice amendments, and delays. With no other option due to obvious tactics and incompetent customer service, we returned the LPG cylinders at our own cost (including a half-full cylinder). Eventually, we received a $0 balance invoice, which we reasonably assumed confirmed the account was closed.

Despite this, we are still being issued late payment fees nearly a year later on amounts previously acknowledged as incorrect. No email responses on multiple follow ups.

Based on our experience, we strongly recommend others think carefully before opening an account with Supagas.

This company demanded money they were not owed and a late fee for invoices we did not receive (and thus could not pay). On 5/2/26 we received a demand letter/invoice/statement dated 31.12.25. We spoke with two people in accounts receivable - eventually receiving two invoices that were $142 less than what was demanded in the letter. There was no… Read more

explanation for the amount demanded, no manager to speak to and no apology. They did reverse the late fees.

This is some of the poorest customer service we have received from a company. It raises governance issues as other people (who are not so savvy) may end up paying money they don’t owe.

I have had a very poor experience dealing with Supergas and would advise potential customers to be cautious. After joining, I did not receive any invoices for over six months, despite requesting them multiple times. Without any warning, an invoice was later issued that I never received by email or notification, and a late fee was applied. I… Read more

contacted Supergas as soon as I became aware of this and was told on multiple occasions that the late fee would be removed, as the issue was caused by their failure to issue or deliver the invoice. Despite repeated phone calls and live chat conversations, this has not been resolved.

Being charged a late fee for an invoice that was never received is unacceptable and raises concerns under Australian consumer law. I am now considering escalating this matter to the ACCC and the relevant Energy Ombudsman due to the lack of resolution.

As a result of this ongoing issue, I have lost confidence in Supergas as a supplier and am now seeking an alternative provider over a $13 late fee that should never have been applied.

My son uses medical oxygen. We were delivered a E tank on Tuesday morning. In the evening, we had to swap to the delivered E tank - it wouldn't turn on. Panicked and called the after hours at 10.02pm. They said they would get back to me asap after I described the issue to them. I received a call from Supagas at 1.10am (yes in the morning) to tell… Read more

me that they can't do anything about it until 7am. On top of that, I have been having a whole heap of billing issues with them - they keep charging me for tanks/equipment which I do not have. This debacle went on for more than a year - this is why I don't do direct debit because their system is not reliable.

Having been a business customer for 15+years, I have just discovered (entirely my fault) we have been paying "well in excess" of competitor rental & LPG rates. I should have checked & compared their rates sooner, again entirely my fault. Having contacted them today & identifying the inflated rates we've paying, the call taker described us as "one… Read more

those accounts that just fell through the cracks". Clearly customer loyalty means nothing to this company. Very disappointed

Good price but lots of miscommunications and mistakes that takes forever to resolve if could at all. There were problems at the sign up already, they still have my surname misspelt and sending emails to the wrong address, then somehow it's my fault regardless I can show on my form that I've filled it in correctly. Then instead of contacting you… Read more

they send you a letter saying that I'll get chared for the invoice postage as I didn't provide correct email. I also had troubles signing into their website, I rang to order as couldn't access my account, was told do it online, I said can't log in and several calls later worked twice, then wanted to sign in wrong password...no. This is an ongoing issue, on and off sometimes it works sometimes it's not. So frustrating, just don't need the stress comes with them.

Now new issue added to the list; I've oredered 1 cylinder last July, 2 was delivered. I rang right away and asked why, they told me bacuse I ordered 2. NOT! Why would I, I've 2 don't need the 3rd, I don't even have a spot for it so they just left it on the dirt along the fence!! Anyway, I was reassured that 1 will be picked up...weeks later the bottle was still here, so I rang again and was firmly told that they will get it when they are around my area. I told them to make sure I won't get charged for it though, and was almost laughed at...guess what oh yeah...was charged for 3 bottle hire! PLUS also charged for late fee since July for the 3rd bottle!!! I've never seen this charge before, never got any notification to bring my attention to it. The 3rd cylinder that I actually never ordered nor used. I was trying to get in contact to rectify issues, rang twice got 2 different outcomes. Followed them both with nothing solved, then also contacted them via their website ; no response. Second time I was told it's with the 'right' department to follow up, just wait...today I've received an urgent invoice to pay my outstanding account which I do not have. I've paid for the 2 cylinders hire but not the third. Very frustarting. They couldn't sort it out for over 2 months, and not sure what will happen now as I'm igonring the invoice. I should go back to my previous provider although more expensive but sure hastle fee.

P.S. Please Supagas do not say to contcat as I emailed "accountsreceivable@supagas.com.au" as per YOUR advice on the 11th of December and have no response and according to previous reviews it's absolutly useless anyway!

This company is absolutely unprofessional. 19 phonecalls, hours on hold. I've NEVER known such unprofessional business in my life!!!!!!! DO NOT BOTHER! Try Heesons or any other company. These people have no idea on customer service! No phone calls back, just 2 months of stress.

Worst company to deal with. After a unexplainable cancellation of an order which was not communicated and therefore ended up with no gas on a weekend we re signed with Elgas For the last 8 months Supagas has kept sending me invoice after invoice trying to charge me rental and overdue fees Calling them is useless and all emails sent with requests… Read more

to explain and confirm cancellation go unanswered. The last invoices received are no longer for the rental fee for bottles I don’t have, they confirm they where picked up from Elgas, but they are still charging me the overdue fees !?

Like another customer, I would rate zero stars if I could - shockingly bad communication since taking over from Kleenheat. We have gone mad trying to get them to correct an overcharge, even threatening to go to Consumer Affairs. Eventually, a manager said that she's sorted the issue. Shockingly, before that we had no replies to constant requests from July-Nov. Show details

They were a good supplier 8 years ago when we started with them but in the last year or so have become almost impossible to deal with. Account trading terms (for bottle rental costs only, replacements have to be paid for in advance!) that were in… Read more

place 8 years ago have apparently changed without notification so that they have started sending out overdue charges if invoice/statements are not paid immediately upon receipt, even though when we joined they only needed to be paid at end of the following month. We disputed the overdue charge and were told we had no choice but to pay it. Emails to them on the subject went unanswered.

We have 4 months ago changed over to a good supplier, but SupaGas keep on sending invoices for future bottle rental along with ever-mounting overdue charges on the previous overdue charges. Now they are disputing that one of their bottles have been returned to them by our new supplier who have provided documentation to them evidencing the return. BTW, our new supplier charges the same bottle rental per cylinder as SupaGas, but it is for 12 months, not 6 months like SupaGas - SupaGas bottle rental is double!

Today a SupaGas truck arrived unannounced and took their remaining bottle even though it is almost full, approx $120 dollars worth of LPG! The driver was shaking his head about them and basically saying they are terrible.

We move on, but the saga is probably not done as they are likely to chase up their illegal overdue charges that we refuse to pay.

Avoid SupaGas.

Terrible customer service. Takes your owned gas bottles and then charges you a fee for renting theirs. Multiple emails and a call and still can’t get anyone to answer my questions regarding a bill, and I keep getting late payments added to it. Where’s my old has bottles gone?

Extremely poor service, deliveries always late, 5 times more expensive that some of their competitors! We cancelled their service 3 weeks ago and they are still yet to collect 10 empty gas bottles. They do not respond to our emails, they won't respond to our messages - it's now become an OHS issue as our gas cage is full of bottles from our new… Read more

supplier and the supa gas bottles are loose on the factory floor - they are well aware of this and simply don't care. We are about to leave them on the nature strip and they can be collected from there - an absolute joke of a company!

Best supply rates that I could find. Arrangement for supply and delivery went ahead as scheduled. Would have been 5 stars if they provided a text message confirming the delivery is proceeding as scheduled.

Supagas bought out the Kleenheat LP gas business in WA some time ago. I had never had any issues ordering gas with Kleenheat but for some reason the Supagas website now keeps rejecting my details & I am unable to order a gas refill. They have a… Read more

general enquiries number to call but this only operates during business hours so that is not very satisfactory when I want to order gas on the day it runs out. Their website seemed functional when I needed to order gas previously but for some reason it locked me out of my account today & I cannot call any other number to place an order. Very, Very poor customer service in this day & age when everything is online. I will now have to drive to their regional branch office on Monday to place my order & try to get back onl;ine for future deliveries. Perhaps I should just change to ORIGIN instead??