SurveyMonkey

Signed up to SurveyMonkey's paid account as the basic version didn't have the options that we needed for a series of surveys that we wanted run. After running the first survey we discovered that it wasn't possible to collect respondents email addresses. Not sure if this is just how we set it up or if it's an intended restriction on SM's side. That would’ve been fine, but their pricing for new customers force you into a 1 year subscription, although they market the price as a much cheaper monthly price - you pace the 1 year price up front.

They also turn on auto renew subscription by default, something I didn't know until after I wanted to cancel the subscription.

So not even 2 weeks after upgrading I email them to let them know that it's not doing the thing we need it to do and to ask for our money back. Now at the point if they had said, look - you've already used it the one, we'll refund you for 11 months - that would've been fine.

But the reply was pretty much screw you, we've got your money and we're not giving it back. Obviously I'm paraphrasing - but that's what it amounts to.

I've used SM in the past and never had an issue. I am really shocked and disappointed in their actions.

Stay away, there are a lot more cheaper, better and more ethical companies out there.

Absolute garbage customer support system. The make create a maze to get human support. email support page doesnt work and the support email found online is a no reply non attended service! Totally unacceptable service from a global company