Swann SWVID-OBC140 Questions & Answers

Gary, This probably means that you forgot or misplaced the password at some stage. It is a security measure, being a security device. You do not need to return it to Bunnings. Use the below link to access the guide on how to update the OBC-140's firmware. Updating the firmware will effectively reset the device, and you will no longer be stuck at the password screen. Your friend will be able to use the device from scratch.

external link 

Take care, Swann Team

Hi Heidi, Normally for the OBC140 (Outback Cam) there is a 6 digit PIN that is required to access it. We are checking with our technicians to see if there is a way that we can have this reset or overridden so that you can gain access to be able to use it. We'll update you as soon as we have more info on this.

Thank you, Swann Team

Thank you so much.

Hi Heidi, Thanks so much for your patience with this. One possible resolution is to try a firmware update of the camera. Please use the below link for instructions on how to do this: external link  Let us know how you go.

Kind regards, Swann Team

Thank u so much. This has worked.

Hi Heidi,

We're very happy to hear this! Thank you for letting us know the outcome.

Kind regards, Swann Team

I did the same thing. Bunnings were great as always. I took the first one back. We set the second one up on the Bunnings counter and it worked. Once I got it home, it did not work. It was completely useless. After spending hours on it, I took it back for a refund. I had borrowed a different brand of camera (Swift 3C) from Local Land Services which worked perfectly. I don't think you should waste anymore of your time on the Swann.

Thanks Tony looks like I'm not the only one, very poor product it seems.

I do think Bunnings has taken on a lemon and if they were smart they would take it off their shelves. Bunnings are very good on returns but one assistant said I did not know what I was doing, Hmm, you can say that got up my nose and when this one actually worked and worked quite well I felt I need revenge of some sort as so far has not failed, I do wonder if a task force should all line up and march in and show them assistants/management, we do know how they should work. Also included in my testing was seeing how it handled water (from Sprinklers in the garden) and this one worked fine but I made sure I pat-dried the camera first before opening the inner sanctum. Truly I don't trust it to stay water-resistant for long. Try to remember for me to test out this camera I spent nearly two weeks using a 12volt charger before I even put batteries in it and then using cheap batteries I wanted to see how many videos I could take using the batteries until they went flat. I did not use the extra battery container just 4 batteries. In round numbers, I took 50 videos until the batteries went flat. The length of the videos was 10 seconds ( believe me that's all you need). One thing I do not like still and cannot take out using settings is when plants move the camera should not record that event because apparently, it should record only heat. Especially when using its night vision. Got to my Website to see the quality of the video I took and best of luck getting one that works. Here is the URL external link . The distance from the rat was about 2 metres.

Hi Greg, Thank you for your review on your Swann device. We sincerely apologise for the issues that you’ve experienced thus far. As this relates to a technical issue, please consider contacting our 24hr Tech Support team if you have not already done so – their details can be found on the Swann Contact page of our website. They can assist with this and will endeavour to provide a resolution for you regarding the recording problems that you've mentioned. Kind regards, Swann Team

I had the same problems. I had no meaningful help from Swann. After trying two of their useless devices, I took the second one back and got a refund. The time I put into trying to make the thing work was worth much more than the purchase price. The product is rubbish and the "support" from Swann is a myth. Get a refund and try a product that works. Good luck!

Yes I am in the process of requesting a full refund and I absolutely agree with you regarding the amount of time wasted on these pieces of junk, days not just hours! There should be a counselling service included with every purchase. Jokes aside, I am so frustrated with it all. Did you end up getting a better brand? I am so cautious after this experience. Cheers for your reply.

My Swann is now sitting in a box in the garage, I would not buy another one.

Hi there, Thank you for your review. All feedback is appreciated as this helps us continue to grow as a business. We are very sorry to hear that you have had a negative experience with your device. If you could provide us any additional information i.e., case number or support enquiry number, we would be happy to investigate this further for you. Kind Regards, Swann Team

Hello Nick Product Manuals are available via the products page on our online store: Product Downloads To delete videos of the memory card: Delete a single file, or the entire collection of photos and videos by pressing the Menu button, and then selecting Delete. You can also format the memory card by selecting Format. Note: deleted files cannot be recovered. Be sure to transfer valuable photos and videos to a computer before proceeding. SM Customer Service Team

This is my second camera. The first one didn't record at all at night but during the day the photos would be either completely white or completely black. This replacement camera isn't working either. It is not user friendly and I have wasted hours and hours trying to get it to work. One person from Swann technical support told me that you have to set the timer to 00:00:00 - 23:59:59. Why? Who knows. Its not in the manual. That change allowed the video to work once only. There is no continuous monitoring after that initial video. It just sits there all night doing nothing. Why is Swann continuing to sell these faulty products? They clearly do not work.

Hi there, Thank you for your review. All feedback is appreciated as this helps us continue to grow as a business. We are very sorry to hear that you have had a negative experience with your device. If you could provide us any additional information i.e., case number or support enquiry number, we would be happy to investigate this further for you. Kind Regards, Swann Team