tech2

Purchase a very expensive autoclave that has not arrived, was never sent proof of item being sent. Have been contacting them for months requesting a refund and the company has stopped all communication. SCAM

Tech2Home Service over 8 years or so - Great – I have used this company once or twice a year for over 8 plus years and found them to be VERY professional and helpful when needed. Very Sad to see them disappear!

Waiting for an answer – The first year I was happy with the help I received and had favourite consultants. I only ever had one who could not work out how to deal with the problem. I renewed it for another year but have not had need to use it until now. I have tried to book and appointment online (as I always did) but it won't go through. (says "there is a problem". I am… Read more

so disappointed. After reading a few questions asked by other users, I am hopeful that it will come back, but it does not appear too likely. I will go to "Harvey Norman" and ask there as they were the company whom i bought the subscription from. This is dreadful service when I got nothing for the annual subscription and no notification of why they are not available.

Complement on Service – The manner in which Siddhant attended to my query was both professional and understanding. I am far from being computer literate. Siddhant walked me through the process enabling the problem to be fixed with minimal stress to myself. I wish to commend his efforts to Tech2. Brian Christie

Life saver!!! – This is about the 4th time I've used tech2 and I can say enough how grateful I am to have access to their support. Last night, my son accidently downloaded a virus - which would have had me in a total state of chaos if I didn't have their support. Today I got put though to Robert, who was very positive and extremely capable. He was able to rectify the situation - a huge relief. THANKS SO MUCH tech2 and Robert. Show reply

Tech2 are NRMA for computers – PLEASE NOTE: Update at 6/01/2024. Tech2 have closed down. I believe a similar service is offered by Harvey Norman, from whom I purchased Tech2, but I have not yet used them. Original review: I have been a client of Tech2 (earlier Tech2home) since 2015. In January 2014 I didn't know how to send an email, now, thanks to you people,… Read more ·  1

accumulation of knowledge many notes and the passage of time I consider myself sort of computer competent - NOT savvy - that is you people. Thanks to you people, potentially difficult times were made easier. In the intervening years the computer related aspects of a 'One Man Band Insurance Adviser'. writing short stories and a novel, and the move to launch these on Kindle, Barnes and Noble, etc. (by the middle of the year I should have 6 volumes of short stories - 30 in all - about 125,000 words, launched, and the novel soon after.) were made significantly easier Because of my membership with Tech2. I have told over 100 clients and friends the following: "Unless you are a computer genius you need Tech2 - they're like NRMA for computers". You are the ONLY company, when asked to complete a survey, to whom I always give 10. Normally I don't give more than 9, as, theoretically, there is always room for improvement, but your service is as good as it could be. All the people who have helped me have been knowledgeable, obliging, patient and had an extra yard mentality. If you are on the fence, debating whether to subscribe to Tech2 or whatever I hope these positive comments help. I could not imagine anyone being less than delighted with the service from Tech2, and, whatever your business I am sure you will find them consistent in delivering quality service.

All the best, Eric J Drysdale

Service Discontinued – It is with great disappointment to hear that Tech2 Support has been shut down, it has over a number of years been a great turn to company for prompt affordable fixes & advice ! Their telephone number will advise the service is no longer available (recorded message) or alternatively could email contact Tech2enquiries@pitcher.com.au (Voluntary Administrator) for further details and/or creditor claims.

Crap service from Tech2 Home – Had TV delivered and installed. Charged twice with Visa Card which the tech said didn't go through. He tried to ring their office to find out the problem, couldn't wait as he was placed in queue. I said I would pay via B-Pay which I did and provided him with the payment receipt. Next morning I checked my bank accounts only to find the 2 Visa… Read more

payments went through. Rang 1300 832 424 and waited 30+ minutes to explain wait happened the guy said he would check and fix it. So charged 3 times for 1 install - NEVER USE TECH2 HOME!! Harvey Norman should look at the customer reviews before using their services and getting their customers offside. No Happy.

Double charged! – Very disappointed! Have used tech2home for over ten years and never had any dramas. Always had great service. Now we have had 2 payments taken out within two weeks and can’t get through to get a refund. No phone numbers, email responses etc not impressed. Jane

Disappointing change with no explanation – My rating would actually be 0 but I am required to rate this "service" with at least 1 Star. After a very satisfactory 12 months with Tech2 (polite and helpful staff who returned calls, etc.), I visited my local Harvey Norman store (where I purchased my original subscription) and found that they no longer sell Tech2 support. I tried phoning Tech2… Read more

this afternoon and was told by their recorded message that my "Position in the Queue is 1". That was unchanged for 1 hour and 13 minutes - repeat, 73 minutes - after which I gave up. It seems they're now also uncontactable via email as well. Looks like another formerly good company that's gone down the S-bend . . . ! :(

Service one day, nothing the next – I have subscribed for some years and never found fault. This morning, my Outlook would not work. I was advised that I was no longer subscribed because they had turned off auto renewals. They then said they would sign me up again. I was then told they couldn't because the company is transitioning and cannot take new subscribers at this time. I asked why my auto renewal was turned off and he couldn't answer.

Disappointment in my second year of subscription – I assume business is booming and not enough technicians are employed. For four days I have been trying to access a person! When I get through the help is wonderful. I get patient help and never feel hurried. It is the access which is making me an unhappy customer. I have tried ringing (for one hour this morning with not even a queue number. … Read more

I have tried booking online and despite the time and booking being acknowledged, no-one contacts me. I do feel very frustrated as my same problem has occurred before and been swiftly fixed.

Cannot recommend – Unfortunately after several attempts to Set up our new smart tv and new sound bar - We still don’t have a working Soundbar connected to the TV - every technician fiddled and changed settings etc etc etc - Tech 2 are now refusing to come again without more money to fix their stuff ups. Very poor service - disappointed they don’t seem to be… Read more

concerned if they what they do works or not - too bad if your Tv isn’t set properly - they’re paid and don’t care

this is poor service. Zero stars but I had to click on 1 to be able to submit my review – I had this company install my new TV. It took about 20min for which I paid $269, plus $55 to collect it from the store. Patrick tuned in the high definition channels but omitted 82 and kept an SBS other language news. channel. In the meantime, Harrison was trying to show me, an old lady of 75, how to use the new control but was made leave by the… Read more

haste of Patrick. I now have a TV which I have difficulty using. I was sent an SMS to rate the service and for which I said there was zero chance of recommending Tech2 to anyone. No-one has contacted me re this comment. All in all, a poor and expensive service company.

Cannot get through phone/online IT service – It has become increasingly difficult to get through to this service. 8 people on the phone queue today. I tried to book an appointment online, but it would not accept my booking for any day this month. I will not be renewing my subscription because I am not receiving the service I paid for. Disappointing.

Installing televisions bought at Harvey Norman – The service this company provided was very disappointing and below standard which cost us double the money to get the job property done . The tvs were hanging off the walls with all the wires showing when they should have been neatly up against the wall , when I contacted the company they did not accept responsibility and did not offer to fix the… Read more

problem even though I provided lots of photos as proof , I paid an independent electrician at my own expense to fix the tvs the way they should be, they blamed Harvey Norman

Terrible – the technician came to help with internet issues cutting in and out on our tv. Most of the apps would work but sometimes disconnect. I need it to be more reliable. The technician left our house said it was “fixed” when I went to use the tv the connection was worse than before. We can now access none of our apps on our tv - Tech2 left us with more… Read more

internet issues than we originally had. In addition to this the customer service I received was so rude, I had back handed comments thrown at me because I asked for additional help. This company is so unprofessional in all aspects.

I need support NOW, not in more than 24 hours' time – I phoned for support at around 3.30pm. Got a foreign person from a call centre, who told me that the next available appointment for phone support would be 4.00pm tomorrow. I complained that my issue was urgent and I don't expect to wait more than 24 hours for service. She recited out the standard line again. I observed that there are probably not… Read more

enough technicians to provide the service. She trotted out the same standard line again. In the end I had her make the appointment, but said I would like to speak to a manager. She said she would "escalate" and then asked me what my issue was.... I said that if she'd been listening for the last five minutes she would not now need to ask me what my issue was, I had been quite vocal, though polite, as to what my issue was. I am waiting now to see whether there will be any reasonable response, whether I will get someone who is actually listening to the customer, and who is in a position to bring about changes that will provide decent customer service. I bought a computer from Harvey Norman and this seemed like a good service to pay for, but I will probably not renew at this rate. Look elsewhere for better and more responsive customer service.

Service was great – As per usual service was great. Robert was very good and was clear with his explanation and able to help . The only problem is that's it hard to get on to a technician and can be difficult when you have an urgent problem. Show reply

This service is really worth having – Your representative Robert helped me today. He was extremely helpful and explained everything in terms I could understand and was really lovely to deal with. I have used the support service a few times now and think it is really worthwhile. Show reply

Very disappointing, Will not be renewing our subscription – Having had this product for many years, we are now considering not renewing the subscription. Waiting on hold for hours and then being hung up on. The NEW allocated service time being a 20m slot and then the issue not being resolve and having to book another appointment at another time (possible days later). The tech deleted my Microsoft… Read more

account and then couldn't put it back on. VERY DISAPPOINTED and will NOT renew our subscription. Smart'n up your service Tech2, this is not good business. This situation should have never occurred, deleting MS without confirming the owner has the key code to reinstall!!!!

Ridicilous waiting time on hold. Waste of Money – Do not waste your money as you will not be able to get any support when needed. You need to be prepared to wait for hours each time you need any help which is unacceptable. Absolutely the worst out there.

Failed to show for quote inspection – I took the day off work to wait for Tech2 to quote me on a new outdoor entertainment package (e.g. projector + screen, speakers bla bla bla). The appointment window was 1pm to 5pm. They called me at 7:12am and left a voicemail asking me to call back - I did but went straight to voicemail. At 9:45am they showed up at the property unannounced - a… Read more

whole 3-4 hours early. As I took the day off work to make myself available for their 1 to 5pm arrival I had also booked in every errand I could trying to be smart. Meanwhile my wife who works from home answered the door to two strange men who, and I quote, "are here to put a tv on the wall and take some photos". Ummmm, no. We are asking for a quote on an outdoor undercover entertaining space with projector, screen and speakers. Rightfully, my wife sent the men away rather than letting them into the house by herself when they were 1. hours earlier than expected and 2. unable to correctly say what they were there for. Flash ahead to 30 mins later when I, post appointment, check my phone to see 4 missed calls from then same number that woke me up at 7am. I tried calling back twice over 30 mins but both times went to voicemail. Which I left.....no avail. By 11am I am home and settled and although perturbed set myself up for the waiting game. 1pm goes by, 2pm goes by....3:20pm and a text message comes through from the company asking when I want to book an appointment. Flaberghasted I call the company number only to wait 5 minutes for them to pick up.....made more frustrating by the dual 'waiting music' and ringing dial tone screaming at me down the line....not very good for a 'tech savvy' company. Now I'm on the line with one of their workers who tells me, and again I quote here "you're wife isn't telling you the whole story - she wouldn't let them in". To which I explain that a sole woman alone in the house with non-uniformed, incorrectly timed and just dodgy looking people should never be let into the house.....let alone the fact that it's my outdoor entertainment space and I know what I want whereas the missus hasn't really been involved in the planning. I politely continue to talk the man even though I'm particularly unimpressed. I explain the situation to him and highlight that I did everything correctly even though it cost me a days wages. He asked me to take another day off work the following week and to be available from 9 to 5. I calmly explained that I did not want to lose anymore money. We ended the conversation by the man saying that he would speak to a manager and maybe they could swing by after 4pm (the absolutely earliest I could get home even though it's super inconvenient). I hope to hear from the manager......but at this point.....we'll see

Worst wifi test ever – The technician came, stood next to the wifi router, asked for wifi password then test. No talk no discussion. And the test was performed just at one point. Not reliable.

Getting Frustrated! – I have just renewed my annual payment for PC support from tech2. However, it may be my last! I am finding it almost impossible to speak to a support agent. Waits on the phone are totally unacceptable and requesting a call back later means the call may or not come that day or may or may not come the next day. While quality of the tech agents'… Read more

response to problems and their courtesy is usually excellent, I am frustrated and the difficulty in getting that help. Obviously, more staff are required and a better queuing system for call-backs in order is needed. Thank you.

Australian based my rear! – Used to be you called up it was Australian call center. Now I get people from the Philippines who don't seem to understand a word I'm saying! Save your money! Go elsewhere!

If I could give this mob no stars I would – The poney tailed installer was rude and hopeless. He was not prepared to put himself out in any way. An absolute joke how he installed our new sound bar – left dangling in the breeze! Told us that he couldn’t mount it on our “crap wall” - everyday plasterboard, as it wouldn’t take the weight! Our Sparky didn’t have any problems doing that and it… Read more

now looks great. Couldn’t wall mount our old TV in the other location as too hard! Our Sparky had no problems looks and plays great. Got the bill – charged full tote odds for a crap job in installing our TV and sound bar and for not installing our old TV and sound bar and his attitude was crap! I wouldn’t recommend them in a fit and feel so pissed off that I need to get it out there.