Telair

We’ve been using Telair for our phones at work and couldn’t be happier with their service. They are always easy to deal with—friendly, responsive, and genuinely helpful. Their rates are also very competitive, which makes the experience even better. Whenever we’ve had an issue, they’ve managed to resolve it quickly and efficiently. Highly recommend their team for reliable and stress-free support. Show details ·  1

Non existent support. You always have to keep chasing them to get a fault rectified. They keep charging you even after you have moved to another service provider. They wouldn’t provide the info we needed to change NBN to Aussie Broadband even through legally required to do so Show details

Sales are responsive, but try to disconnect, even after your contract is over and forget about it. They will continue to invoice you for months and continue to direct debit. Customer service is a joke now, no help at all. Have been told I can apply for a refund once they process the disconnection, already been invoiced for 2 months and still no… Read more

confirmation of disconnection. This is after 3 years of being a reliable customer. Go with other providers. The service didn’t ever give what they claim either.

I’m reaching out to see if others have had similar ongoing issues with Telair, including breaches of contract, service failures, installation delays, and a general disregard for customers. Unfortunately, signing with this company has been our biggest regret. From the outset, we were told our services would be connected within two weeks. In… Read more

reality, it took six to seven months before we had access to the services we were already being billed for. During this period, Telair also overcharged us for several months—an error we flagged multiple times. It took considerable effort to have the credits applied, and even then the amount was incorrect.

In April 2025, when we relocated offices, we began requesting either a cancellation of services or a relocation under our existing agreement. Despite assurances from Telair’s BDM at the time of sign-up that relocation would not be an issue under the same contract, Telair is now insisting on a new 24-month agreement, higher fees, relocation costs, and other charges not stipulated in our original contract.

Just yesterday, after another discussion with Telair’s Accounts and Billing Manager, we were told that our services would be suspended—even though payment was made. This suspension has now caused company-wide disruption to our phone systems and internet. The manner in which the situation was handled demonstrated a complete lack of professionalism and customer service.

Given the ongoing breaches and disruptions, National Construction Services will be pursuing legal action against Telair. Furthermore, if other businesses have experienced similar issues, I welcome you to contact me directly at general.manager@natcon.com.au. Should there be sufficient interest, we are prepared to consider funding a class action to hold Telair accountable.

Great Customer Service – Just wanted to say how happy we are with the level of service supplied by the Perth Telair Team. After some issues with the installation of our new phone system all it took was 1 phone call of 2 minutes, speaking to a person not a machine I might add and no time spent on hold! The next day we had Tony back onsite to start to rectify the issues.… Read more ·  1

This was quickly followed up with a phone call from Daniel The GM and ongoing daily contact with Hitesh until it was rectified, then follow up calls to ensure all was functioning properly. I think it speaks volumes when senior management gets involved with issues affecting a customer. It shows that a business puts its customers needs first and escalating issues to management shows a well functioning team, with customer support as a core value.

As a small business that relies on their phone as the main source of revenue, we could tell we were prioritised by the Telair team and can't thank you all enough. We are looking forward to growing a long standing relationship with your team based on the level of support given to us with this issue.

Standout service, sales and customer support. Highly recommend Telair! – I searched intensively for a VOIP and NBN provider for our office. I was at first very daunted as its a large market of providers all offering very similar prices. Telair was the standout for me. The Team at Telair have exceeded our expectations, through the sales process the gentleman named Ziggy, did not try and hard sell at all like other… Read more ·  1

companies, rather he was understanding and allow us time to review all our options. Ziggy provided me so much insight and education of not only what Telair could offer, but how these systems work, and what to watch out for when comparing. Ziggy was a great value add for us and the main reason we chose Telair. The gentleman Lochlan who has helped us with setting up the system has been excellent. He has supported us and dedicated a lot of time to ensure we have a very clear understanding of how to use the system. I thank both Ziggy and Lochlan very much for their help and recommend anyone looking at VOIP or NBN for their Business to consider Telair.

If you want internet that works, is reliable, try Telair. I needed reliability not speed. I got both. I showed my internet sucking teenagers the different speeds and their eyes popped out. It is safe, faster, more reliable. I am no longer concerned about latency, drop outs, or congestion, during my court appointments, I have what I want. Show reply

The team was friendly, efficient, and supportive. They proactively created the ticket on my behalf and notified me via email with the relevant link. All necessary details were clearly provided. They didn’t pressure me to close the ticket, allowing ample time to confirm everything was working as expected. This is exactly how a help desk support team should operate—full marks so far. Show details ·  1

Great assistance right from our first contact through to the final set up. The process took some time to move from our existing provider however it went very smoothly and we had great support from Henry who was alway polite, positive and cheerful to speak to. The service team have been wonderful too. Show reply

Poor communications and pushy staff. Gabe, Nick, the billign team pushes the blame on others and does not take responsibility. worst communication, manipulating team or business i have ever experienced. I would never recommend anyone use this service. criminal the way they conduct themselves Show details

Three days no response – I have been really disappointed with Telair. They were great in the sales process almost a year ago but since signing up their support has gradually gotten worse and worse to the point I logged a ticket three days ago and have not had a response. My internet keeps dropping out or the picture quality on video meetings or streaming is terrible. I… Read more

know I am a small business and probably not a priority compared to larger customers but I rely on internet and will look to switch now.

When working it is a great phone – We use this phone for our office and it does it's job whenits working. For some reason when the power flickers or goes out the phone will not work. I have to call the telair help line all the time to fix the issue. Would be great if it had a simple fix we could do so we didn't have to call all the time.

Business grade products and services – After 2 years, the service has been excellent. Minimal interruption, and when there was a problem, the team were onto it fast. Even with a complex installation at a remote location, the team kept us up to date and the service was up and running on the day we expected it. Show details ·  1

Friendly and professional technical support – Short waiting time on the phone before speaking to a real person. The technical support understand my problem and offer a couple of the solutions to try. Guide me through step by step to fix up the issue as I am not technical enough to understand the solution. Very patient and friendly service. Show details ·  1

Positive Experience – Positive onboarding experience. Found solutions to any hurdles we came across, and speedily. Easy set-up of reports to be delivered as frequently as required Show reply

Very quick service action – Very good service due to the very quick response and action when my internet not working for some other issue. Thanks for your service. Show reply

Business Phone Support – Each time I have dealt with Telair for our business phone issues, I have always had fast, accurate fixes with friendly staff. Would absolutely recommend Show reply

Excellent Experience – Excellent Service instantly set up my NBN extremely helpful and easy to deal with. Very pleasant experience I can highly recommend this company!!!!! Show details

Excellent service – Telair provided accurate advice and then followed up with the Vocus technicians to ensure we had our fibre system in place for entry to new offices. They were prompt, diligent, and then when there was issues with compatibility of our equipment (not Telairs), they provided extremely fast service to deliver a workaround at short notice. I would not hesitate to recommend them to anyone.

Exceptional Technical Support from Telair Pty Ltd – I recently had the pleasure of receiving unparalleled technical support from the team at Telair Pty Ltd, and I can't say enough about how amazing the experience was. In particular, I'd like to extend my heartfelt gratitude to CTO Chris and Jon for their incredible assistance. From the moment I reached out to Telair Pty Ltd, the level of… Read more

professionalism and expertise displayed by Chris and Jon was truly outstanding. They went above and beyond to ensure that my technical issues were addressed promptly and effectively.

Chris's in-depth knowledge and problem-solving skills were instrumental in resolving the complex challenges I was facing. His patience in explaining the solutions in a way that was easy to understand was greatly appreciated.

Jon, on the other hand, provided exceptional guidance and support, demonstrating a deep understanding of the products and services offered by Telair Pty Ltd. His responsiveness and commitment to resolving my issues were truly commendable.

Thanks to Chris and Jon, my technical concerns were not only resolved efficiently, but I also gained a better understanding of the systems and services I was using. Their dedication to customer satisfaction is evident in every interaction I had with them.

I would highly recommend Telair Pty Ltd to anyone in need of technical support, and I am genuinely grateful for the outstanding service provided by Chris and Jon. They are a credit to your company, and I look forward to continuing to work with such a reliable and knowledgeable team in the future.

Thank you, Chris and Jon, for going the extra mile to assist me. You've made a loyal customer out of me, and I couldn't be happier with the support I received.

No one trumps Telair! – Rates and services are without peer. I'd recommend them to everyone who wants a great mobile plan or who is starting a business. Indeed, even if you have a business, check out the savings with Telair.

World Class Service Telair – Was stuck with poor NBN for ages, finally made the call to Telair and within 2 days I had a new modem for my current connection, increased speed immediately, and a free upgrade to FTTP for my online business needs (ADAPT). Thanks Olly and team :) Highly recommend 10/10 service and product!! Show details ·  1

A service worth paying for – The setup at our site was particularly difficult given our requirements and some configuration problems by NBN. There was a lot of back and forth between ourselves, Telair and ultimatley NBN to sort out speed issues and reverse DNS but once sorted, the service has been exceptional. Tech support by Telair has been first class - a huge change from… Read more ·  1

our previous provider. The rate was somewhat higher than that offered by others but comparing the fine print, the Telair service was a better match for our needs and worth the cost. At the end of the day, service matters most and Telair delivered.

Very good product and service – The product is easy to use and we do not have any latency or drop outs. Ability to make and answer calls from the system (and the same number) using a mobile or other phone is a great facility. Service is outstanding; very quick response to any issue. Show reply

Awesome and fast support – 1 email, all papers for moving address was pre-filled in 20 min Telair proving that they look after there clients in the best way! Great service, great and friendly support team Thanks James Show details ·  1

Great team to work with! – far better than dealing with the Big T. Telair has always given me great service. when and if i have an issue, it is resolved in a very short period. thanks Telair  Show details ·  1

Telair Tech Support - Fast, accurate and on time – Telair NBN connection issue was solved within an hour. Support staff were polite, patient, knowledgeable, and educational, explaining steps and reasons clearly and concisely. Best quality service experience over the past decade, especially when compared to the outsourced offshore alternative. Show reply

Good service, nice to deal with – Fast service and good to deal with. I would recommend for their internet and voip phone options. Have worked well with us on multiple projects with different levels of complexity. Show details

Great Telephone Installation Support – Our business switched from landlines to Telair's VOIP service. Through this setup process, staff were friendly to deal with and addressed each question that I posed through to it's completion. Although I would have like to have dealt with one individual for each new issues that I raised, I found that each staff member would work to bring a quick and workable solution for my problems. Show reply

Great Telair support for NBN internet! – Telair is very responsive to issues that arise form NBN connectivity. Unlike Telstra where you hang on a phone for hours! Telair will fallow up do testing and give you honest feedback!  Show details ·  1

Seamless install, great speeds, very responsive – From the moment that I contacted them, they were very quick to respond, and have clearly not outsourced their telephone staff. Installation of the new service went without a hitch, and I immediately saw improvements to my service. No dropouts at all yet. Speed test shows about 88Mbps download, 36Mbps upload consistently. https://www.speedtest.net/result/10245784857 Show details

They quickly resolved our issues – We have a really old phone system so when we switched over to the NBN and changed our VOIP Service, we had some issues which we didn't quite understand. Whilst TelAir did not cause our issues, instead of saying not our problem, they provided us with a temporary resolution so we could continue to operate our business whilst they worked quickly… Read more ·  1

with our previous providers to resolve our issues. Our phone system would still be in a mess if it wasn't for TelAir.