Telcoworks

We recently took over a business already using Telcoworks and did not get much information about it from the old owners. However a call to Mel at Telcoworks had us sorted in no time. She spent as long as we needed to set everything up and explain the portal. Highly recommended.

mel was very helpful & went through all my details & even called me back to confirm the changes. She should be valued as a staff member as she made everything so easy.

Mel was fantastic. Absolutely fabulous the staff here make us feel at home when ever we call we’re made to feel as if we’re a part of the team always assisting us and helping with any queries and questions and more importantly SOLUTIONS ,Mel went over and beyond and I don’t think I can recommend this amazing team enough, I been with other… Read more

companies and there is simply no comparison , Mel and the team are really a pleasure to deal with offer endless solutions and at the same time me you feel at ease while assisting There’s so much more I can say and highly recommend any business with a vision to use the best, I’m sure you will all share the great experience that I had and made a crazy day turn to a really good day with the way Mel handled everything , Mel thanks heaps for the help you are awsome and thank the team at telco works for making all our expansion solutions a breeze You guys are the best

I had a fantastic experience with Mel from Telcoworks! She was polite, attentive, and incredibly helpful in answering all my invoicing queries. Mel took the time to clearly explain how to use the payment portal on the website, and now I feel completely confident with the whole process. Excellent customer service – thank you, Mel! Alessio Austral Hire Group / Swift Lift Access Hire

We had a small issue with messages going to email. Firstly the phone was answered very promptly and Mel was spoke clearly was patient and helped fix the issue. Very Pleased

I recently had issues with our 1300 number not connecting. I rang Telcoworks and Mel assisted me through the process. She was more than helpful and lovely to deal with and the 1300 number was up and running in no time.

We've been with telcoworks for the past year and they've always provided for great customer service. I sent through a request to transfer a telephone number and this was turned around within a day by Jenna.

We've been using TelecoWorks as our 1300 number provider, and the experience has been excellent. Their service is reliable, straightforward to manage, and well-supported by a responsive customer service team. From the initial setup to ongoing support, everything has been handled professionally and efficiently. Their pricing is competitive, and… Read more

we’ve had no issues with call quality or service interruptions. The portal is user-friendly, making it easy to make changes or monitor usage when needed.

Overall, we’re very happy with TelecoWorks and would confidently recommend them to any business looking for a reliable and well-managed 1300 number solution.

Thank you Telcoworks – I was very satisfied with the assistance I received from the Telcoworks team who were prompt and efficient with my issue; particularly Mel who got back to me by phone promptly and was helpful and friendly.

Always great service when we need it – We've happily used Telcoworks for our business calls for many years now. Mel has always provided excellent over the phone personal service whenever we've had questions about changes to our phone setup. Their portal is easy to navigate and the whole system works brilliantly well for us. Highly recommend Telcoworks!

Excellent customer service – My issue was quickly attended to by a helpful and friendly person, not a bot. She offered to stay on the line while I updated details on the website in case I needed more help.

Down-to-earth customer service – Had some complex issues to sort out. Roger had it all rectified for my Company lickerty split. Excellent down-to-earth customer service. Thanks Roger!

5 Star- Helpful and knowledgeable experience – Mel was very helpful, patient and knowledgeable. Five Stars! Solved a couple of questions in one call without any fuss.

Excellent Customer Service – I requested a change of entity with Telcoworks and Jenna was efficient and professional. She made the process easy and streamlined. I appreciate the great customer service I received.

Telcoworks gets a big thumbs up! – My businesses have used Telcoworks for 3 years. It's a simple process to set up, the dashboard is user friendly, the service itself is reliable, I don't think its ever gone down, and the customer service is second to none. It's a personal experience not a "call centre" experience and I couldn't recommend Telcoworks any higher!

Quiet Achievers – Have been with Telcowooks for many years using their 1300 number services. they sit in the back ground performing flawlessly without any problems. As I'm about to sell & start a new business and needed a new number, I called and was surprised to not only speak with Roger (not a computer generated voice) who answered all my questions but also… Read more

prepared me for the forwarding of the 1300 number to a new owner in a upbeat and pleasant manner. Can't recommend these guys enough for the professionalism & personal touch

Poor service – Changed the review back to excellent as I’ve allowed telco works to improve their customer service… they deserved a second chance. Customer Service is back to a great standard in my opinion. 9th July 2025 Previous 1 star statement. Unfortunately they don’t want to help via email and provide service. Have to use portal to update everytime. Was better when the other team members were more customer focused. Show 5 replies

Great Customer Service – We have been with Telcoworks for a while but our business has changed and we needed to adjust how our calls were answered. I spoke with Jenna who was exceptionally helpful and friendly. Jenna was able to set up exactly what I was after - thank you so much.

Exceptional Customer Service & Knowledge – Roger helped me over a number of issues. I took over the administration of the account after an acquisition of our company and he was incredibly helpful with how to change our prompts to closing out the account after it was no longer needed. Roger not only assisted with everything we needed, he set up automation of the closing of the account and… Read more

made it extremely seamless for me, especially with me being in the US. I couldn't appreciate the assistance that Roger provided anymore!! Thank you again!!

Easy to use platform & great customer service – Telcoworks is an easy and cost effective way to get 1800 or 1300 phone numbers for your organisation. The set up is easy and their customer service is great if you need help with setting up additional features. Ashleigh was lovely to deal with and super helpful.

Great customer service team – I am very impressed with the service by Telcoworks. They responded my query promptly and Jenna was very efficient and friendly in assisting me to find the right plan.

Amazing Experience – I was extremely happy with the assistance and service provided. All of my queries were addressed in a very professional manner and with patience. Thank you is a pleasure to be doing business with you.

Very helpful and responsive customer service – We contacted Telcoworks with a couple of queries. Our customer service agent Mel, took the time to understand our needs and suggest a cost-effective option for us. She also suggested ways we could better use our current spend in line with our business needs, by setting up a live answer service to use at times when our office isn't manned, instead… Read more

of the old voicemail. She made the process very simple and called us a few times along the way to clarify certain points and give us updates.

Responsive – Easy to deal with, and very responsive. Could easily get caught up in process, but Jenna made the experience straightforward, which is so reassuring - with so many things to do in a small business, it's encouraging to feel supported.

simple, easy and rewarding once implemented – After being a customer for over 3 years, I looked into adding some additional features to my 1300 number to increase its utilisation. I reached out and spoke to Roger who guided me on set up and spoke to me about the benefits. I then set it up myself, which seemed hard initially but was actually super easy. I then spoke to Jenna who confirmed… Read more

all the changes with me over the phone and even added some extra things that would make my 1300 even better and the whole experience just what I needed for my businesses. a big thank you to both Roger and Jenna especially for her help.

REFRESHINGLY AWESOME CUSTOMER SERVICE BY JENNA – Just had fantastic help from Jenna, she sorted my problems and also showed me how to navigate the website for future reference. Nothing was a problem and she was so courteous and happy to help. Just love being with telcoworks and I have been with them for many years and never ever a problem with this company. The 1800 & 1300 phone numbers work a treat. Thank you so much Jenna for your help. Todd

Helpful and responsive customer service – Ashleigh was very responsive and helpful with our latest request to change prompts and phone recordings for our main helpline.