Telstra Super

Telstra Super

 Verified🏆 2024 Award
4.4

123 reviews · Statistics

PositivevsNegative
85% · 10416 · 13%

Transparency
4.5 (96)
Customer Service
4.5 (100)
Insurance Options
3.8 (39)
Income Protection
3.7 (27)
Rates and Fees
4.0 (66)
See the Best Corporate Super Funds in 2024 as rated by Australians on ProductReview.com.au.

Reviews

123 reviews
JBO
JBO
 

My Telstra Super experience

Adam answered all my questions, was really clear on objectives and asked questions after advising me on products and insurance and was extremely professional and incredibly helpful! Show reply
Steven K
Steven KNSWSydney, NSW
 

A Very enjoyable & useful informations and a friendly conversation

Excellent Service - .A Very enjoyable & useful informations and a friendly conversation. Show reply
Ricko A.
Ricko A.VICGreater Melbourne (Metropolitan), VIC3 posts
 

Informative, professional, great financial advice, uncomplicated and helpful ! Thanks

Provided all the right information I needed.
very happy free service. Show reply
Rates and Fees
Paul
PaulQLDSouth East Queensland, QLD36 posts
 

TLS Superanuation review

Information conveyed was good. Consultant listed to our situation and finances. Easy to listen too. Show reply
Hanxiu C.
Hanxiu C.
 

A very informative meeting

It’s a very good superannuation review meeting. From the meeting, I have received good advice and useful information. Show reply
Denise Rea
Denise ReaNSWIllawarra, NSW3 posts
 

Great source of information

Adam Sobczak Was a great source of information and answered all of my questions Show reply
anthony
anthony
 

review of my super contributions

exceptional knowledge of super, assisted my contributions adjustment to suit my retirement plan Show reply
Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
George
GeorgeVICGreater Melbourne (Outer), VIC
 

Very informative made simple

I have been a member of Telstra super for 40 years and have been extremely happy and confident how my funds are performing. My next step was to create an income stream to start my retirement. Godwin was very professional yet very comfortable to talk to. He avoided jargon and and kept it simplistic but still informative. He made sure he did not give specific financial advice but suggested I could get more detailed advice from an advisor. He answered all my enquires which prompted further questions which were expertly answered. I now have a better understanding on how to proceed. Show reply
Transparency
Customer Service
Rates and Fees
Alf G.
Alf G.
 

On Track

Excellent communication of answering questions that helped to align & review all products of concern.
Aprox 29years with this fund.
The investment within the fund appear to be performing well. Show reply
Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
John S.
John S.VICGreater Melbourne (Inner), VIC18 posts
 

Slow in returning advice and SOA

Initial FP advice and getting needs sorted is great, but when you actually engage them to prepare the SOA, there is silence, no follow up updates, have been waiting 23 business days and NOT once have i been contacted by the FP with updates by email or phone, really deciding if i take my super out and transfer to a another fund who cares about their retirees, have been with the fund 47 years
Transparency
Customer Service
Rates and Fees
TelstraSuper
TelstraSuper   DM   
More
Marie Herry
Marie Herry
 

Great tools

Great tool , It shows you how to manage your super. Show reply
Transparency
Customer Service
Numnum
NumnumVICGreater Melbourne (Inner), VIC
 

Great Contact

Contact was very informative and friendly. Gave good advice and ideas Show reply
Con
ConNSWSydney, NSW5 posts
 

Excellent information regarding my Super portfolio

Received excellent information from Adam Sobczak regarding my Super portfolio,
This was my first free online advice given regarding same. Very well presented by Adam and advised that I may be able to seek more professional advice to which I agreed, and an appointment has therefore been made.
Have been with. this fund for about 42 years.
The fund has had its up and down turns Show reply
Transparency
Customer Service
Insurance Options
Rates and Fees
Geoff Taylor
Geoff Taylor
 

Great Super Fund focused on helping members

Not only has the performance of Telstra Super been great over a long period of time, it also provides advice to assist members. It has useful planning tools that help members determine if they have enough super to retire. Show reply
Terry
Terry
 

A great service experience

Participated in a great call with Godwin today and was absolutely delighted with the service, the level of support and information provided. Show reply

Questions & Answers

Alan
Alan

Why is a multi billion dollar Super fund like Telstrasuper down "Due to maintenance issues" so often, almost weekly. I have emailed Telstrasuper many time and I always get a generic reply that does not answer the question. People I know in other Super funds don't have these issues. When will Telstrasuper address this issues ???????

The Reviewer
The Reviewer  

Why continue to complain on a site NOT monitored by them? If such an issue… MOVE.

Alan
Alan

I have asked TelstraSuper if they could have an option for there retirees of being paid on a fortnightly frequency eg every second Wednesday (NOT the Wednesday the old aged pension is paid).
At the moment if the 28th falls on a Sunday, you could be paid on the Friday or if that is a holiday you could get it on the Thursday, if it was paid every second Wednesday it would even out the income from the Super pension and the Aged pension. Thanks.

tiena P
tiena P  

I have no idea I don't work gor trlstra super I am a customer just like you

Alan
Alan

Why is the Telstra Super site down so often ?

It seems like every weekend lately when I try to access my account, the site is down for "scheduled maintenance".

How much maintenance can a site need. None of the other financial institutes are ever offline that I have noticed,

shorly they need maintenance as well.

I would like to know exactly how many times the Telstra Super site has been unavailable to the customers this year?

J.Jenkinson
J.Jenkinson  

Having looked through the Twitter feed and website, there is no explanation on why.

Extra Information

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.