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Telstra Super

Telstra Super

2.3 from 15 reviews · View Statistics
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Reviews

  • Transparency
    2.7 (9)
  • Customer Service
    2.9 (9)
  • Rates and Fees
    2.3 (6)
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Jonty
JontySouth East Queensland, QLD
  • 2 reviews

Grossly Incompetent

published
Transparency
Customer Service
HEN1_81
HEN1_81Sydney, NSW
  • 5 reviews

Very poor poor returns, move your money before you regret it.

published

Returns are bad. After comparing returns with other funds I had to get my money out and into another fund. It was the right thing to do. Even with the free insurance included for working for Telsta, I would be worse off. Telstra shouldn't be offering this to new starters as it's not in the employees bet interest. They are send a lot of spammy emails that would make very little sense to most people. I feel they are taking advantage of Telstra employees who know little about super.

Transparency
Customer Service
tiena P
tiena PSouth East Queensland, QLD
  • 5 reviews
  • 1 like

Very poor customer service

published

No response. No follow up. 70 emails sent over a month and still no response. Ask yourself do you want to join a fund with such low customer care or resoect. What do we pay an admin fee for.

Transparency
Customer Service
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RON and DOROTHY
RON and DOROTHYGreater Melbourne (Outer), VIC

Super made easy

published

We have dealt with Mark Urquhart and his assistant Luke, we reckon they are the best in the business. We were about to retire and are def not super savvy, both Mark and Luke made the whole process super easy and gave us all the info in layman’s terms we could understand , we are delighted how it was all handled for us and has made retirement super easy financially. We 100% recommend Telstra super, and were so relieved to find these guys.

Transparency
Customer Service
Jack
JackWishart
  • 9 reviews
  • 5 likes

Poor Performer

published

I have been with Telstra Super for 34 years, had to go with them when I worked for Yellow Pages, tried to get away but reverted back when the other super company were worse. Have never been impressed with Telstra Super Performance, investment goes up and down leaving very little increase, I often wondered why would a Telstra Super employee do anything out of the ordinary as they are not commission based. I think Superannuation companies are not controlled enough by government legislation, there are too many company's offering super services.

Transparency
Customer Service

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anntip
anntipVictoria
  • 6 reviews
  • 3 likes

Stable super fund

published

Been with the fund still even though I have left the Co for over 20 years. The fund has lack lustre performance over the last few years. A good little find for someone looking at retirement in the next few years as fees are quite low.

Transparency
Customer Service
Alan
AlanROSANNA
  • 2 reviews
  • 2 likes

Telstra OFF LINE

published
Transparency
Incentivised Review No
Bob
BobQueensland
  • 9 reviews
  • 1 like

Thinking about moving to another Fund

published

Years ago Telstra Super was one of the best performers and they were always easy to deal with and they got things done quickly. Over the last 2 years they have not been performing as well as other Funds, and their service has gotten a lot worse. When my last withdrawal took over a week I wrote a letter of complaint. They responded with a statement that they take 7-8 Business Days to process withdrawals because of new regulatory rules. Nonsense according to ASIC and ATO. But I think I know what they are doing. They take out and hold a withdrawal request until the total fund drops, and then they release the withdrawal at the lower amount. Banks do the same with foreign currency exchanges.

Transparency
Customer Service
Mozza
Mozza
  • 2 reviews

Happy Retiree.

published

Have been living on TelstraSuper RetirementPlus for 6 years. My super balance has not gone down. Fees are very low. Most switching fees were removed this year. Polite helpful staff

Transparency
Customer Service
Incentivised Review No
Corporate Super Funds

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Rob
RobSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Bad customer service

published
Incentivised Review No
Christo
ChristoSouth-Eastern Region, NSW
  • 2 reviews
  • 1 like

Loosing again

published

Been with Telstra super ever since we got kicked out of com super. I don't know what's going on with them but I just lost $10,000 of my super in 6 months and this is far from abnormal, it's about the 5th negative return in the past 10 years. At this rate I will have nothing left in 5 years. time to pull out and cut my losses

Customer Service
Insurance Options
Sam
SamBrisbane
  • 3 reviews
  • 4 likes

Telstra Super Performance

published

Have been with them for 30 years
Compulsory membership when I worked for Telstra.
Performance Lack Lustre , appalling performance. Beginning to wonder if they are associated with Coles Supermarket, as its Down Down Down for your investment.
Consider what incentive does a Telstra Super employees get to give good performance? Sitting on the hide of a large corp their pay is not affected by poor performance. Can Telstra go anywhere else?

J.Jenkinson
J.JenkinsonMelbourne
  • 8 reviews
  • 12 likes

Direct Access product is expensive and extremely limited

published

Telstra Super let Down by poor Internet Issue

published

Telstra Super is an excellent organisation with good returns. Unfortunately they have a problem with their mainframe which means that PDF reports cannot be downloaded to Apple Mac computers. I raised this as an issue with Telstra Super in September 2012 and again early 2013. The latest is that they may be able to 'do a fix' by mid 2013 - Not good enough, and too slow a response for this great Fund

Phil
Phil

Thankyou Telstra Super for fixing this issue. Apple Mac users can now download

Good

published

Returns good to excellent. I've just retired pushed my BALANCED option to cash in September 2008. Feels like they really care about you the individual and take pains to outline the options on investing and provide good suggestions to consider and decide on. No pressure. Ultimately individuals have to weigh their own situation and trust that the financial products and tools being used by the company are delivering in this tough climate. Seems to me this one still does!!
No Fees; Education helpful; Regular newsletters small & to the point; Very helpful salaried consultants (no commissions; On-line Access; 1-2 free advisory sessions per annum.

Corporate Super Funds

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Questions & Answers

Alan
Alanasked

Why is a multi billion dollar Super fund like Telstrasuper down "Due to maintenance issues" so often, almost weekly. I have emailed Telstrasuper many time and I always get a generic reply that does not answer the question. People I know in other Super funds don't have these issues. When will Telstrasuper address this issues ???????

No answers
Alan
Alanasked

I have asked TelstraSuper if they could have an option for there retirees of being paid on a fortnightly frequency eg every second Wednesday (NOT the Wednesday the old aged pension is paid).
At the moment if the 28th falls on a Sunday, you could be paid on the Friday or if that is a holiday you could get it on the Thursday, if it was paid every second Wednesday it would even out the income from the Super pension and the Aged pension. Thanks.

1 answer
tiena P
tiena P

I have no idea I don't work gor trlstra super I am a customer just like you

Alan
Alanasked

Why is the Telstra Super site down so often ?
It seems like every weekend lately when I try to access my account, the site is down for "scheduled maintenance".
How much maintenance can a site need. None of the other financial institutes are ever offline that I have noticed,
shorly they need maintenance as well.
I would like to know exactly how many times the Telstra Super site has been unavailable to the customers this year?

1 answer
J.Jenkinson
J.Jenkinson

Having looked through the Twitter feed and website, there is no explanation on why.

Get an answer from our members

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