Telstra Super

I would like to acknowledge the high level of professionalism, knowledge, and support demonstrated by the Guidance Specialist (Godwin Mifsud) in assisting me with my superannuation options as I plan for retirement. Throughout our discussions, Godwin provided clear, accurate and well-explained information tailored to my personal circumstances. … Read more

Complex superannuation concepts were communication in a way that was easy to understand, enabling me to make informed and confident decisions about my future. I felt listened to, respected, and supported across the entire process.

Godwin demonstrated strong expertise in retirement planning, outlined available options transparently, and ensured that I understood both the benefits, and implications of each choice. He was extremely patient, thorough, and reassuring which significantly reduced the stress often associated with retirement planning.

Additionally, his interpersonal skills stood out. He was very responsive to my questions, and genuinely invested in achieving the best outcome for me. The guidance provided was timely, and was delivered with integrity and care.

Overall, the service I received from Godwin exceeded my expectations. He made a complex and important life decision far more manageable and demonstrated a high standard of client-focused service. I would confidently recommend him to others seeking guidance on superannuation and retirement planning.

Thank you Godwin

I've never written a review online and if I could put zero stars I would. Telstra Super totally duped us when moving our New Zealand Kiwisaver to Australia. Myself and my wife both submitted applications at the exact same time to transfer our Super between countries. They accepted and processed my request. Though refused to process my wife's… Read more

request. They said that they are no longer completing Kiwisaver transfers, but processed it for one, not the other (despite both requests being sent to them in the same envelope!). On enquiring about this and putting in a formal complaint, they have not yet formally responded to us (4 weeks and waiting), nor confirmed where our money / retirement savings actually is. On calling them, they are saying it isn't their problem and have absolutely zero care for resolving the mess they have caused. Where is our money Telstra Super? P.S: While they said they are no longer completing KiwiSaver transfers, per the picture their website advertisting / web pages clearly said they were still accepting them after they declined the application. False advertising!

I had a most satisfying and more importantly stress relieving time thanks to two excellent consultants in the general enquiries team - principally ' bearded Ben " and later non-bearded Ben " who made what could have been a most complex and frustrating procedure - as I am not overly savvy regards computer literacy and Telstra's procedures - into… Read more ·  1

a much smoother and straightforward experience. I can't say enough regarding their genuine desire to assist me as a customer at a time of acute stress and their polite, patient and professional manner in helping me to achieve my goals. This was particularly true of the former who assisted me in filling out a form I surely would have botched if not for his excellent instruction in doing said task correctly; thanks to his thorough knowledge of what was required. Similarly, when I ran into trouble uploading the form the latter was equally polite and patient in helping me through that procedure. Please note that these two consultants were dealing with someone who was under stress who was by no means either aggressive or rude was somewhat distracted in his thoughts and unclear at times in his communication due to said stress. They are very good ambassadors for Telstra and helped to save my Christmas. It is not often that can be said. Merry Christmas to all at Telstra.

I've been with this fund for a bit over 10 years and I've been reasonably happy with it's returns. In this particular instance, this review is about a phone discussion about my needs and way forward pertinent to my circumstances. The Advisor was on time, listened attentively and provided the information I was looking for in an easy to understand fashion. Show reply

Agnes Waclawik provided very useful information in a most knowledgeable, competent, and customer-focussed approach. Thank you very much. Please share this feedback with Agnes. Show reply

Godwin was knowledgeable, sensitive and honest. He was generous with his time and patient to re-explain financials when I was reaching info saturation point. Thank you. A real asset to the Telstra Super team. Show reply

I had a phone meeting with Stephen Gilhooley today to discuss my retirement plans and the upcoming transition to Aware super. I found Stephen very helpful and his knowledge of Telstra super products really good. Thanks Allan Show reply

Godwin was able to advise me about my options in a polite and professional manner. He helped answering all my concerns in this important time of my life(Retiremen)and gave me direction Show reply

Steve was friendly and provided relevant information to answer my immediate questions and to outline a course of action to proceed. I feel confident to start the journey to retirement and understand what is needed to achieve my aims Show reply

The trustee treats investors horribly, they are currently merging to avoid fines accrued as a result of their history of not responding to 40% of complaints in a satisfactory timeframe or manner. They somehow caused losses to their bond holders in recent years. More notably they recently closed their direct access option, forcing investors to sell… Read more

down their holdings for massive losses. Their technical support never understands the issue and equates to “restart your computer and clear the cache”. If you want to pay for their retirement instead of yours, sure, gamble it.

I had a short general phone session with Stephen Gilhooley from Telstra Super today. He was extremely knowledgabl, patient, easy to understand. Definitely a great experience, thanks Stephen. Show reply

I recently completed a consultation with Superannuation Adviser Ms. Agnes from TelstraSuper. I was highly impressed by her comprehensive knowledge of the fund’s various options, particularly her clear explanation of how the cash component interacts with broader investment choices and can influence overall performance. After our discussion, I feel… Read more ·  1

significantly more confident about my retirement income objectives and the strategy guiding them.

Thank you, Agnes — I would readily recommend her guidance to anyone beginning retirement or about to retire.

Phil

I've been with Telstra Super for over 40 years. I'm very happy with them. I've had many free advice sessions as I've recently retired. They've all been very informative. Today's with Stephen was particularly thorough and what I needed.

Helpful advice on how to use My Telstra dashboard and associated links. Very user friendly. Personal phone call was prompt and advisor was knowledgeable and answered my questions. I received follow-up emails with links as prompted. Show reply

After 40 years with them they sent me a single letter in unmarked plain envelope, while I was overseas on holiday, telling me they would close my membership within 4 weeks as they hadn't heard from me in the past 5 years. They then closed the account and sent my Super to the ATO. They are supposed to take "reasonable steps" before initiating this… Read more

action. They didn't check for my current address on the electoral rolls nor send any prior notification using Registered Mail for what was an extremely critical issue for a retiree. They had been writing to me at my same , current address for 40 years with no returned mail from Australia Post so they could be certain that I was at the address they were sending annual statements etc. When I returned from oseas and questioned them and asked that they reverse the action, they simply said No and blamed me for the account closure! No responsibility. No accountability!! Be very careful if you decide to invest your Super in this group!!

After 40 years with them they sent me a single letter in unmarked plain envelope, while I was overseas on holiday, telling me they would close my membership within 4 weeks as they hadn't heard from me in the past 5 years. They then closed the account and sent my Super to the ATO. They are supposed to take "reasonable steps" before initiating this… Read more

action. They didn't check for my current address on the electoral rolls nor send any prior notification using Registered Mail for what was an extremely critical issue for a retiree. They had been writing to me at my same , current address for 40 years with no returned mail from Australia Post so they could be certain that I was at the address they were sending annual statements etc. When I returned from oseas and questioned them and asked that they reverse the action, they simply said No and blamed me for the account closure! Turned out it had ONLY been 3 years since they hadn't heard from me so the Action they took in closing my membership account was flawed due to their error, which they apologized for!! No responsibility. No accountability!! Be very careful if you decide to invest your Super in this group!!

Thank you for time today in talking about my Super and what is avaialble to me prior to retirement. He was very clear and assisted me in all that is avaialble to me with my TTR and my Telstra Corproate accounts. I underrstand it is my choice but I aprpeciated the time given to me. I will also recommend to my friends that they need to talk to their Super people and if not happy, sign up with Telstra!. Show reply

Godwin was super supportive, he helped break things down to simple talk so it was easier to understand how my Superannuation account was looking towards Retirement. He explained everything in detail which helped me understand how this works. Show reply

The assistance and guidance I received from Godwin was so refreshing. It certainly gave me more of an appreciation of what options i had available pending and during my retirement. Keep up the great work. Show reply

I am very impressed of the Super support services offered to me. The information is all there for your specific needs and goals. It is easy to understand with helpful guidance from professional staff, both general and financial advisors. When you call the response time of a call is within a couple minutes at the various times I have called. All for free as part of the TSS support. Show reply

do not trust telstra super staff – Refussed early release for medical op required for cancer staff all have different answers to give clients discusting management in place

On this occasion the Telstra Super agent (Ben Hodson) provided excellent customer service (including comprehensive knowledge of the Product whilst also demonstrating great customer service skills). At an holistic level my assessment is that Telstra Super is managed in a very professional manner and I have full confidence that appropriate… Read more ·  1

governance checks & balances are in place. Importantly Telstra Super offer a superannuation option that aligns with my personal risk appetite.

Had a very productive conversation with The Telstra Super Financial support member. Agnes provided a comprehensive explanation of online forms, how forms and services varied in nature, and provided options that might support my personal goals. Show reply

I had an issue when applying for Direct Access, due to a server error. So, a Direct Access account was set up, but a numerical error meant that I could not transfer funds to it, as accounts would not add up. 6d after the fault I was called by the person that I had originally spoken to, and told that the issue was fixed. However, the account was… Read more

not actually fixed and when I re-entered it was the same imbalance error. Now 7 days later, and the issue is still not resolved. I have just tried to cancel the Direct Access account... and I received another error! My super balance has also changed, so I'm not sure what has actually been done. The whole thing has just taken too long, and I believe that this kind or error should have been corrected within 1 business day. Got to call it as it is... and not too happy.

I’m so glad that I stayed with Telstra Super all these years. Excellent service and great results, whenever I’ve asked for a call back, Always at the exact time and my questions answered to my satisfaction. Show reply

Explaining very clearly re TelstraSuper products. Showing us how to use TelstraSuper tools step by steps. Opening questions for discussion. Being always punctual. Show reply

Very recently, I had a consultation with Agnes Waclawik to seek assistance in filling out an application to transfer extra funds from my accumulation account to my retirement fund. She took the time to explain certain sections where I lacked confidence in providing accurate information. Her knowledge, attitude, and customer support were excellent. I wish her every success in her career. Show reply

I recently had the fortune of having a conversation with Ben from Telstra Super to ensure I filled in an on-line form correctly to set up a retirement income stream. He was exceptional in providing service rarely seen these days. Well done mate. Show reply