Telstra Super

Telstra Super

 Verified🏆 2024 Award
Telstra Super
4.4

135 reviews

PositivevsNegative
85% · 11517 · 13%

Transparency
4.5
Customer Service
4.5
Insurance Options
3.9
Income Protection
3.6
Rates and Fees
4.1

Reviews

135 reviews
CTWG
CTWG2 posts
 

Accurate and to the point

By staying on the line and waiting for a consultant I was rewarded with excellent help and answers to all my question and received additional advise as well. Show reply
Bryce
BryceSouth East Queensland, QLD11 posts
 

Absolutely horrible

After switching over to Telstra Super and discovering that I was loosing money from their high fees and poor investment options I submitted a request via the ATO to have my super transferred to a different provider. Despite several requests, 2 months later this still has not occurred.
Insurance Options
TelstraSuper
TelstraSuper   DM   
More

Hi Bryce, we're sorry to hear you haven't had a great experience with us. We'll certainly look into the matter for you, if you could please send us your contact details in a private message or call the team on 1300 033 166. Many thanks, TS

Andy P.
Andy P.
 

Outstanding service

TelstraSuper provides excellent service together with very good investment returns. Show reply
Julie K
Julie K
 

Help is the for you

I needed assistance in completing the application form online, I was speaking to Andy who made the whole process very easy to complete. Show reply
Steve
Steve
 

Telstra Super Brief review

Has been good dealing with the team at Telstra Super. Calls are easy - Prompt answers to most phone calls and answers given have been clear and concise.

Returns have been good and I have been with the fund approx 10 years.

Web site is relatively easy to use showing funds invested - and choice of options is clearly listed. Show reply

Transparency
Customer Service
Insurance Options
Rates and Fees
RL and  GK
RL and GK
 

Telstra Super information session

Telstra Super advice, 10/10 for Stephen , very helpful, friendly and knowledgeable. Show reply
Michelle R.
Michelle R.
 

Fantastic support

I called about the changes to my super upon turning 65.I got so much useful info. I have been a member for over 25 years and just love the performance and service support. Show reply
Anthony
AnthonyMelba 2615, ACT2 posts
 

Telstra Super staff understand and resolve their clients' issues

Today's phone experience with Telstra Super was as prompt, professional and effective as always in over 20 years of dealing with the enquiry staff. My enquiry was resolved at first go and the staff member even went above what I had hoped for by escalating the matter during to its urgency and providing detailed notes for his supervisor and management. News today that Telstra Super was looking at a merger. My advice: make damn certain your current phone staff are retained! Show reply
Chris L
Chris L
 

withdrawing some of my super

Kalem,,was very imformetive great at his job a pleasure to talk to him.. Show reply
Hayden
Hayden
 

Phenomenal Customer Service from Sam!

I had a fantastic experience with Sam Mather helping me ensure that funds were entering my account after joining a new employer. He also helped me update all of my necessary details quickly and securing after being overseas for quite some time.

Thanks so much Sam Show reply

Ted B.
Ted B.South East Queensland, QLD
 

Great Customer Experience

I contacted TelstraSuper for help in gathering some information required by the Government. What a simple, stress free experience I had in gathering the information. The agent that I spoke to was knowledgeable and so so helpful in helping me gather the required information. A very good customer experience Show reply
Transparency
Customer Service
Rates and Fees
Nelly S.
Nelly S.Greater Melbourne (Inner), VIC
 

outstanding customer service!!

Great experience from beginning of online enquiry, follow ups, phone calls and excellent customer service experience when discussing TTR changes with Agnes. She is very professional. Show reply
AM B.
AM B.Sydney, NSW
 
Julia S.
Julia S.
 

Great insight on superannuation

Telstra Super provides free general info on Super to all its members. I found it very informative. It provided me with great insight on superannuation. Show reply
JBO
JBO
 

My Telstra Super experience

Adam answered all my questions, was really clear on objectives and asked questions after advising me on products and insurance and was extremely professional and incredibly helpful! Show reply

Questions & Answers

Alan
Alan

Why is a multi billion dollar Super fund like Telstrasuper down "Due to maintenance issues" so often, almost weekly. I have emailed Telstrasuper many time and I always get a generic reply that does not answer the question. People I know in other Super funds don't have these issues. When will Telstrasuper address this issues ???????

The Reviewer
The Reviewer  

Why continue to complain on a site NOT monitored by them? If such an issue… MOVE.

Alan
Alan

I have asked TelstraSuper if they could have an option for there retirees of being paid on a fortnightly frequency eg every second Wednesday (NOT the Wednesday the old aged pension is paid).
At the moment if the 28th falls on a Sunday, you could be paid on the Friday or if that is a holiday you could get it on the Thursday, if it was paid every second Wednesday it would even out the income from the Super pension and the Aged pension. Thanks.

tiena P
tiena P  

I have no idea I don't work gor trlstra super I am a customer just like you

Alan
Alan

Why is the Telstra Super site down so often ?

It seems like every weekend lately when I try to access my account, the site is down for "scheduled maintenance".

How much maintenance can a site need. None of the other financial institutes are ever offline that I have noticed,

shorly they need maintenance as well.

I would like to know exactly how many times the Telstra Super site has been unavailable to the customers this year?

J.Jenkinson
J.Jenkinson  

Having looked through the Twitter feed and website, there is no explanation on why.

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