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Telstra Super

Telstra Super

2.4 from 9 reviews

See the Best Corporate Super Funds in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
1
4 star
2
3 star
1
2 star
1
1 star
4

Alan

AlanROSANNA

Telstra OFF LINE

published
Transparency

Bob

BobQueensland

  • 7 reviews
  • 1 like

Thinking about moving to another Fund

published

Years ago Telstra Super was one of the best performers and they were always easy to deal with and they got things done quickly. Over the last 2 years they have not been performing as well as other Funds, and their service has gotten a lot worse. When my last withdrawal took over a week I wrote a letter of complaint. They responded with a statement that they take 7-8 Business Days to process withdrawals because of new regulatory rules. Nonsense according to ASIC and ATO. But I think I know what they are doing. They take out and hold a withdrawal request until the total fund drops, and then they release the withdrawal at the lower amount. Banks do the same with foreign currency exchanges.

Transparency
Customer Service
Insurance Options
Income Protection
See all answers

Mozza

Mozza

  • 2 reviews

Happy Retiree.

published

Have been living on TelstraSuper RetirementPlus for 6 years. My super balance has not gone down. Fees are very low. Most switching fees were removed this year. Polite helpful staff

Transparency
Customer Service
Rob

RobSouth East Queensland, QLD

  • 2 reviews

Bad customer service

published

Christo

ChristoSouth-Eastern Region, NSW

Loosing again

published

Been with Telstra super ever since we got kicked out of com super. I don't know what's going on with them but I just lost $10,000 of my super in 6 months and this is far from abnormal, it's about the 5th negative return in the past 10 years. At this rate I will have nothing left in 5 years. time to pull out and cut my losses

Customer Service
Insurance Options
Income Protection

Sam

SamBrisbane

  • 2 reviews
  • 3 likes

Telstra Super Performance

published

Have been with them for 30 years
Compulsory membership when I worked for Telstra.
Performance Lack Lustre , appalling performance. Beginning to wonder if they are associated with Coles Supermarket, as its Down Down Down for your investment.
Consider what incentive does a Telstra Super employees get to give good performance? Sitting on the hide of a large corp their pay is not affected by poor performance. Can Telstra go anywhere else?


J.Jenkinson

J.JenkinsonMelbourne

  • 8 reviews
  • 11 likes

Direct Access product is expensive and extremely limited

published

Telstra Super let Down by poor Internet Issue

published

Telstra Super is an excellent organisation with good returns. Unfortunately they have a problem with their mainframe which means that PDF reports cannot be downloaded to Apple Mac computers. I raised this as an issue with Telstra Super in September 2012 and again early 2013. The latest is that they may be able to 'do a fix' by mid 2013 - Not good enough, and too slow a response for this great Fund

1 comment
Phil
Phil

Thankyou Telstra Super for fixing this issue. Apple Mac users can now download


Good

published

Returns good to excellent. I've just retired pushed my BALANCED option to cash in September 2008. Feels like they really care about you the individual and take pains to outline the options on investing and provide good suggestions to consider and decide on. No pressure. Ultimately individuals have to weigh their own situation and trust that the financial products and tools being used by the company are delivering in this tough climate. Seems to me this one still does!!
No Fees; Education helpful; Regular newsletters small & to the point; Very helpful salaried consultants (no commissions; On-line Access; 1-2 free advisory sessions per annum.

Questions & Answers

Alan

Alanasked

Why is the Telstra Super site down so often ?
It seems like every weekend lately when I try to access my account, the site is down for "scheduled maintenance".
How much maintenance can a site need. None of the other financial institutes are ever offline that I have noticed,
shorly they need maintenance as well.
I would like to know exactly how many times the Telstra Super site has been unavailable to the customers this year?

1 answer
J.Jenkinson
J.Jenkinson

Having looked through the Twitter feed and website, there is no explanation on why.


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