Telstra OFF LINE
I worked for Telstra for 39 years and have had my Super with them since 1969.
I am happy with their service and performance BUT. Their ONLINE performance is atrocious.
I have written to them several times and I get a generic reply which does not answer my question.
Why can't I access my account. Their standard reply is "inaccessible due to scheduled maintenance".
This happens around 3 or 4 times a month, I have written to Telstrasuper about this but they won't give me a number.
I don't know of any other Super fund or Banking institute that lock...
Thinking about moving to another Fund
Years ago Telstra Super was one of the best performers and they were always easy to deal with and they got things done quickly. Over the last 2 years they have not been performing as well as other Funds, and their service has gotten a lot worse. When my last withdrawal took over a week I wrote a letter of complaint. They responded with a statement that they take 7-8 Business Days to process withdrawals because of new regulatory rules. Nonsense according to ASIC and ATO. But I think I know what they are doing. They take out and hold a withdrawal request until the total fund drops, and then they release the withdrawal at the lower amount. Banks do the same with foreign currency exchanges.
Bad customer service
I’ve been with Telstra Super all my working life I switched from having someone personally manage my Super (which they did very well) but I had to switch as I couldn’t afford the fees. I needed to withdraw some funds for a medical procedure. I posted the form and expected to have the funds within a few days. Oh no I was told by the contact on the 1300 number that they didn’t have my application yet, that was four working days after I sent it. Then I was told it can take Australia Post up to 7-10 days to deliver the mail! It’s absurd I then se...nt it electronically and called up two days later to be told yes they had received it but because the end of month payments had to go out to members my form would be processed the following Monday! What really upset me was the fact I had explained the urgency through numerous calls because of medical grounds but was met with a nonchalant attitude of well that’s the rules.
Been with Telstra super ever since we got kicked out of com super. I don't know what's going on with them but I just lost $10,000 of my super in 6 months and this is far from abnormal, it's about the 5th negative return in the past 10 years. At this rate I will have nothing left in 5 years. time to pull out and cut my losses
Telstra Super Performance
Have been with them for 30 years
Compulsory membership when I worked for Telstra.
Performance Lack Lustre , appalling performance. Beginning to wonder if they are associated with Coles Supermarket, as its Down Down Down for your investment.
Consider what incentive does a Telstra Super employees get to give good performance? Sitting on the hide of a large corp their pay is not affected by poor performance. Can Telstra go anywhere else?
Direct Access product is expensive and extremely limited
This review is not about the general Telstra Super managed funds, but the more specialist Direct Access product - which allows access to ASX300 stocks and term deposits.
In short - don't bother. The system is limited and poorly presented. The menu system and allocations are poorly implemented and difficult to use. You cannot invest in Investment companies or most hybrid securities, and the term deposit rates are poor compared to the market. you are better off with ING Directs Living Super product - which is cheaper and slightly more flexible (...
Telstra Super let Down by poor Internet Issue
Telstra Super is an excellent organisation with good returns. Unfortunately they have a problem with their mainframe which means that PDF reports cannot be downloaded to Apple Mac computers. I raised this as an issue with Telstra Super in September 2012 and again early 2013. The latest is that they may be able to 'do a fix' by mid 2013 - Not good enough, and too slow a response for this great Fund
Returns good to excellent. I've just retired pushed my BALANCED option to cash in September 2008. Feels like they really care about you the individual and take pains to outline the options on investing and provide good suggestions to consider and decide on. No pressure. Ultimately individuals have to weigh their own situation and trust that the financial products and tools being used by the company are delivering in this tough climate. Seems to me this one still does!!
No Fees; Education helpful; Regular newsletters small & to the point; Very helpful salaried consultants (no commissions; On-line Access; 1-2 free advisory sessions per annum.
Questions & Answers
Why is the Telstra Super site down so often ?
It seems like every weekend lately when I try to access my account, the site is down for "scheduled maintenance".
How much maintenance can a site need. None of the other financial institutes are ever offline that I have noticed,
shorly they need maintenance as well.
I would like to know exactly how many times the Telstra Super site has been unavailable to the customers this year?
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