Tena

POOR CUSTOMER SERVICE – Absolute stuff-up with my Order. After 8 days and not despatched, with no notification that there would be a delay, I enquired and was told it was on backorder and stock was coming in later that week. Still not despatched into the next week, so I requested cancellation of the Order, and refund of my payment. This was refused, with the reason… Read more

that the Order was too far into processing. The Order arrived Regional Queensland 3 days later. Meanwhile I had ordered from national Retailer on a promotional price which was almost 25% cheaper than the Tena price, and that Order arrived within 4 days, 1 day after the Tena Order which took 12 days. My assumption is that Tena had a commitment to the national Retailer's promotion which they had difficulty honoring, and it seemed easier to them to play ducks and drakes with the Orders of their less important private customers. I'll have to be really desperate to ever deal again with Tena !!

Terrible Service – From the minute I purchased and recieved a pack of pads whick looked (unseen) - no examples or measurements given)- and they arrived when I opened the first pack I could see they were inappropriate for a person as myself. I have requested swap for more suitable - no response, then recieved a message on my social media telling me "Hi Guys, I have a… Read more

customer wanting to return unwanted product." I took unbrage at that, feeling it was directed at myself, so sent message to company stating I was angry and upset. Finally after no phone calls - and no matter how many times their customer relations [Name Removed] repeatedly - over and over again!!! - and again keeps talking over me - I have never received any calls from them.. Then she starts yelling at me till I have to tell her to stop! This has gone on long enough, if she is their customer relations person and has been for 20 years - she should resign or be replaced.!!! I have tried dealing pleasantly and courtesly with her - but I will NOT be berated with this disdain and like I am an imbecile. Never mind the refund, I will never deal with this disgusting company again.