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I can’t believe I have to go on here to leave a review like this, but I’m not surprised to see similar bad experiences from others.
I made an order with this company for over $400 two months ago. Since then, they’ve refused to answer the phone, to respond to my emails, to respond to my social media messages, everything.
They haven’t sent ONE single item they I ordered and after making excuses for the first few weeks, they’ve stopped responding to me and refuse to give me a refund.
Absolute scammers and con artists. The Cannabis Co? More like the Cannabis Con Men.
Disgusting & Dangerous
This company's products gave my 6-year-old daughter anaphylaxis. I have tried time and time again to get in touch, and they never reply. I've tracked down the owner, who also owns laser skin clinics in Highpoint Shopping Centre, and a woman who is their marketer and also seems to be a part owner of the brand called Marika. I have legal action pending against them. PLEASE avoid this company, for your health.
Absolute worst customer experience ever!!
Wow... where do I even begin?! Absolute worst customer experience ever!!
I placed my first (and last) order with Canna Co on the 21st of January.
After not getting any shipping updates for 8 days I tried to get in touch via the Zendesk contact form on the homepage.
Having rudely received NO response, I sent another message via Facebook messenger.
I finally got a response on Facebook but the message was generic, unapologetic and offered no form of compensation or useful information (see screenshot). I wrote back asking for more info but got no response again, they didn't even read the message!!
Find out how The Cannabis Company compares to other Online Shops
Know better, choose better.
Ordered and paid on the 9th of December. Have tried to phone and emailed several times and no one can tell me where my order is. I have requested for someone to contact me to organize a refund and still no response.
DO NOT trust this company !
I've purchase a The Myrcene Hemp Gin 700ml from this company and paid EXPRESS POSTAGE. 2.5 weeks later, no tracking number and the company keep telling me they have put my order in priority. 8 emails later, no tracking number and when I've asked for my refund they told me they could not refund me because my purchase was getting packed.
The day after, I've contacted them again asking for a tracking number from my express post since it was already packed and they have not replied anymore.
I have opened a dispute with PAYPAL. I had to make another gift purchase now for a Christmas party.
Waste of time dealing with this company. Dishonest and not up to market/client expectations.
Would NOTrecommend to anyone.
This is actually crazy – this company are selling a gin with the claim that 50% of the profits are being donated to a Aboriginal group. They have literally not paid 1 cent to this group, despite being asked and questioned on it continuously. Outrageous.
They change the review star(s) you give
I gave them 1 star and they sent me an email thanking me for a 5-star review. Also, they kept on emailing me over 49 days to review until finally, I gave them the 1 star to stop their emails.
Hemp Seed Oil
I've tried many things to try and get relief for the severe pain of osteoarthritis in my wrists and knees, nothing has been very effective and I'm continually searching in hope. I came across this company and because of the many positive testimonials I read for their Hemp Seed oil, I ordered some, the service was prompt, packaging and presentation very good. After taking it for a month with no relief at all, I received an email from them prompting me for feedback. I sent a review stating as above and gave a one star rating as it didn't relie...ve the pain. I've noticed my review hasn't appeared on their website and now I can't even access their other testimonials, very strange. Everyone's different the oil just didn't help me unfortunately.
Questions & Answers
Do you have anything that is good for insomnia??
Hi Debbie, if your are looking to this company for something that helps insomnia I wouldn't recommend them, they are definitely dodgy and manipulative - see the other posts also on PR. have you tried a web search, your doctor or chemist for advice? sorry I can't be more help but good luck.
Agree - don’t give them a cent, the owner is an actual con artist.
Agreed - DO NOT TRUST the cannabis co, they are crooks
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