The Knight Guard

The process was ok – I've had the retainer for over a year now. Still in pretty good condition and still a good fit. Made an order, the impression kit was shipped out the following day with tracking details. I did my impression which was fine first go (just watch the video a few times) and sent back to them. I didn't get any emails or updates between me shipping out… Read more

and receiving the retainer which was 9 business days later. I bought the 1.5mm, the molars have worn a bit but not like there's a hole or anything. If I were to do it again, probably upgrade to 2mm. Pretty good value for money I think. YMMV.

Perfect. I can't sleep without it now – Mine fits perfectly. It comes only half way up my teeth on the outside for comfort and easy breathing overnight. It's harder and more durable than the one I paid $500 from my dentist. I've had mine for 3 years before it's needed replacing. Excellent product.

100% Scam. Avoid – This is a complete scam. They send you a generic mouthguard not based on your impression. It won't fit your teeth and there's no way to contact them afterwards. Phone rings out. Was able to get a refund after contacting my bank and reversing the charges. 1 star is too generous.

Nothing but excellent service – We read the reviews after we paid for the mouthguard. We thought we’ve lost that money! But quite the opposite happened. We had excellent service from start to finish. My husband Arthur us now the proud owner of a mouth guard to help with his teeth grinding. Fits perfectly

I had a good experience overall – Overall I'm pleased with my new guards. I needed to replace a pair of very old upper and lower retainers. The Knight Guard sent me the impression kit (with extra putty) and contacted me via email to make sure I had what I needed. I followed the instructions and it was fine, although I wasn't sure which piece was meant for the upper and which was… Read more

for the lower. Either I guessed correctly, or it didn't matter! The first time I returned my impressions (with a receipt and tracking number from Aus Post), the parcel didn't arrive, and it took me three attempts to make contact with someone from the company. I got worried I'd been scammed. This was during the pandemic so maybe that had something to do with it, although reading the other reviews here was concerning. Someone did respond to my second form submission on their website however, and it was smooth from there - they posted me another kit immediately, promptly approved the photos I sent by email to make sure the impressions were ok, and it didn't take long to get my finished retainers after that. I've been using them nightly for 2-3 months and they seem just as durable as the ones I had been using for fifteen years. I would use Knight Guard again, but I'd be prepared for possible communication hitches. My advice is to email them once you've posted your impression back, and check up a week later to see if it arrived.

A brilliantly well run company with a great product – I ordered a knight guard mouth guard to protect my teeth from grinding in my sleep and was amazed at how professional and customer orientated this company is. They guarantee their product to the point where if it isnt suitable after a week or so, they will refund you the money paid. In my case, due to technical difficulties, when the mouth… Read more

guard arrived it didnt fit properly and they immediately sent me a replacement kit to take another impression and I sent that to them. It again wasnt suitable to make the guard because of a problem at my end and yet again they sent me a kit to get a new impression of my teeth.

This time it worked and the guard is very high quality and a perfect fit and I didnt have to pay anything extra for the repeat kits.

Throughout the entire process their communication has been ultra efficient and totally helpful. If every company in Australia copied this companies level of service they would certainly benefit from it - as would their customers.

Five stars simply arent enough for this company and product.

Why did I not do my research first! SCAM!!! – Received the impression kit, took them and returned them and didn’t hear from them for 2 months! I emailed asking for the status of my order and received the attached response. If my impressions weren’t good enough, why the hell wasn’t I notified so I could do a replacement impression? Regardless, by the looks of these reviews this business is a… Read more

sham and I most likely wouldn’t have received the final product anyway. At least it’s catching up to them, apparently they’re closing down. Good riddance!

No customer service – I ordered a guard for night clenching/grinding, after a friend recommended this company. I followed the exact instructions for taking the impressions but received a guard that did not fit at all and was so loose it wouldn't stay on my teeth. I emailed to request a refund or new impression kit and never received a reply. The ordering process was… Read more

easy, and the shipping was fast. The quality of the product looked okay however as I was unable to use it I can't give much detail. Overall, a disappointing experience.

Avoid at all costs - pretty sure this is a scam – They took my money and never returned any questions or received my mouthguard. I got my impression kit, but couldn’t get in touch with the company at all after following up several times. It was an awful experience. Thankfully I managed to get a refund via PayPal. Avoid this company at all costs, I don’t know how they can still be operating.

Scam be careful – It’s a total scam. You pay, get your impression kit and that’s it. You never hear back from them. Their phone number doesn’t work. Email sometimes work sometimes doesn’t. Never reply on social media either. You’ll never get your mouth guard.

My teeth have suffered – I have recently had the displeasure of not having any product sent in exchange for the money they have taken. I purchased a grind mouth guard in September for $250... I have sent back the mold as per instructions and its been over a month and still nothing. I have tried to call the number (does not even ring) how to I go about getting money back? So angry.....

Scam - does not honour own return policy – Despite many requests by email, there is still no willingness to offer a refund within the terms stated at time of purchase. The mouth guard by knight guard causes pain when worn. Many excuses and no communication without multiple prompts to follow up. Buyer beware

A total scam – I'm having the same problems as others. Not delivered (twice). Does anyone know the trading name for Knightguard, so I can check my payment? It's shocking as they used to be a great company.

don't buy – My mouth guard was not 2mm as ordered. The company does not answer the ph or respond to email and messenger. I bought from this company a couple of years ago and it was great. never again Finally got my money back through Paypal complaints

Terrible experience – I have never received my mouth guards. Tried on multiple occasions to contact the company regarding tracking number and when I should expect them. They now ignore all of my emails. Not sure how to take this further to get a refund on my $200+.

From 5 stars to 1 – I’ve purchased several products from this company. My first retainer fitted perfectly. Then I purchased a grind guard which also fits perfectly. I then purchased another retainer which didn’t fit & literally fell out of my mouth on the top & cut my mouth on the bottom (I fixed this one by cutting & filing it myself). I sent numerous emails but… Read more

received no response. Finally, after a month, I asked for a refund, & told the company I would report their business practice to the office of Fair Trade if they didn’t respond, only to then receive a reply informing me that I hadn’t followed the instructions correctly (even though I’d followed the exact same procedure on all 3 impression taking occasions) so they were not liable & that Brad’s ‘legal team’ would get involved if I wrote a bad review or contacted Fair Trade as I was threatening a small business. I was also told that my karma would now be bad & that no more time would be wasted on a customer that didn’t follow instructions or appreciate the company. I was then offered a refund if I cut up both guards & sent photos as proof. As the bottom one fits & I use my original top one, I’m not going to bother any further but I should have just gone to my dentist. Do not recommend. Definitely don’t use as the product can’t be guaranteed & customer service is atrocious.

No replay and faulty product – I have used this company year back the product was terrific, and it wore out and thought to order the same product. Unfortunately, it is a disappointment, it doesn't fit at all, making of it is so different from the earlier, trying to get in contact with them and have no response, and their phone number is unresponsive. Its been weeks. Any… Read more

suggestions how to loadge a formal complaint?

I dont recommend this company at all, its waste of money.

Terrible experience and ignores customers – Do not purchase anything from these guys. I brought a mouth guard through The Knight Guard. For over a month and a bit myself and Afterpay have been trying to get in contact with them to 1) return the said guard, and 2) obtain a refund. They have ignored all correspondence. I have since filed a matter in my local magistrates court (QCAT) to… Read more

pursue getting monies owed to me.

If anyone else is in the same position I would recommend you obtain an ASIC search from The Dental Guard Australia PTY LTD and use the officeholders as the Respondents. (This is in no way legal advice).

UPDATE: I received a full refund from The Knight Guard one week after lodging the QCAT claim. If you paid by credit or debit card I would encourage you to do a chargeback otherwise pursue a small consumer debt dispute in your local magistrates.

Horrible experience, don’t bother – Ordered knight guard. Received impression kit. 2 weeks later emailed to get update on order, said it was still in process. Emailed another 2 weeks, informed me they only received impressions back. 2 weeks later emailed again, informed me that my impressions had been lost. I asked for a refund, then no response from Brad. Sent multiple emails, he… Read more

stated that he couldn’t refund me as I paid with zippay. Asked for my bank account details, didn’t feel comfortable giving them to him.

Opened a dispute with zippay, he tried to get away with refund but they processed it in the end.

DO NOT BUY FROM THIS COMPANY. Biggest spam ever

I too just like everybody else wish i had read these reviews – Same story as everybody. Such a shame. Honestly do not bother with this company. I had so many issues with lost orders, no returned emails, and retainers now not even fitting all this after 2 months since I first ordered the impression kit. waste of your money & time.

Poor experience – Returned my completed impression kit using the supplied return label. Had no trouble contacting “Brad” from customer service via email when after a month or so I still hadn’t heard or received anything. Brad said it must be lost in post. He was pretty keen on sending me another kit. By this stage I wasn’t willing to wait for another 2 months to… Read more

see what would happen. Brad agreed to refund me via PayPal. Still no refund though and I’ve now opened a dispute via PayPal

Scam company – Hello again, No replies to e-mails and no answer on phone number. 4 weeks later, I still have not received my order (Order TSG1756 ) and I have still not been provided with a tracking number. Can you please advise? Otherwise, I will be forced to start a chargeback process via my bank.

Terrible! A total scam – Wish I had read this before I bought my kit. They lost my impressions, after forgetting to include a return envelope in the kit. supposedly sent out another kit - never received it though and after asking for a refund they have gone silent. I’m going to be taking this further as they look like they are doing this to a lot of people

Horrendous – The mould does not fit. The company do not return calls and have no interest in customer satisfaction. Do not use this company. I followed instructions as printed but they refuse to honour any return/exchange promise.

Poor service – I just wish I had read the reviews here before I purchased, not making this a long winded review what I will say is that customer service is the worse, they act like children when you try and sort an issue and then they just stop communicating. A waste of money I will never see again....beware and stay away.

Phone disconnected, no reply to emails, faulty product – This used to be a reputable company. I’ve used their guards since 2017. The last two have been poorly made, the most current defective. Their phone is disconnected, and “Brad” from their online “customer service” will only reply that they don’t hold impressions and to buy a new one. A quick search has revealed that he original owners of the… Read more

company sold it 12 months ago which does explain how their customer service and product have declined so rapidly.

I will continue to try to get either a replacement or a refund. But “Brad” is accusing me of harassing after sending 2 emails.

Do not waste your money – I am so disappointed with myself for not visiting this site before ordering my Knight Guard product. I trusted their professional looking website and wated $250 which is a lot of money for me. I thought I was saving money by not going through the destist. The upside: Unlike some, I did receive the impression kit and found the impressions easy to… Read more

take. My guard arrived in the post in the promised time frame.

The down side: the guard was very tight and caused pain. It felt like a brace trying to move my teeth. The website stated 7 day money back guarantee. What a joke. I worte to the company 3 times over 3 weeks without a reply. There telephone contact icon was not active so no way of contacting them by phone (what professional company is uncontactable by phone?). Finely I started to get replies by email but was blamed for the poor fitting guard because 'I took my own impressions' so it was my fault!!! I asked for a refund but have received no further corespondance. I now believe that their tactic is to ignore complainants in the hope that they will go away and judging by all the other complaints it must work. I believe that this is a very unprofessional company who cannhot be trusted and judging by the significant number of negative reviews they perhaps need investigating. My recommendation is stay clear.

Never even got the product – I sent the impressions back in March and despite numerous requests as to where the product is I hear nothing. Given the feedback here sounds like the product is rubbish anyway. Have requested refund and have had no further response. Is it a total scam?

If I could give it zero stars I would – After having to pay for my product to be sent after not receiving appropriate packaging. The product cut up my gums and left my teeth in constant pain all day. Sent several emails, phone number doesn’t work. The only reason I believe I got a response was because I replied to an email I had sent previously asking a question about my impressions. I… Read more

was offered no solution but told my correspondence was forwarded to their lawyers because I mentioned contacting the ACCC and was told they don’t take kindly to threats.

Do not purchase from this company, also known as The Sleep Guardian – Purchased a mouth guard from them in March, and no further response to emails and phone line does not work. They are also known as Sleep Guardian. Multiple users on Facebook have had the same issue with them.

Terrible communication – They have serious issues with communication. When I first moved in the house I never received correspondence from them while my neighbours did. I had to contact them and then received a final notice for fee payment for last period with a fine. A few dollars fine was not much so I didn't dispute the fine. Now it's the second time I received a fee… Read more

notice for the current period but it's a FINAL notice with a FINE AGAIN! I emailed them asking if they can check from their end why I never received a fee notice but always a final fee notice with a fine. No checking obviously was done but their reply was "Unfortunately, if you do not receive notices we cannot be responsible for Australia Post delivery issues." The people from this company think they are the boss. When they missed sending me notices, there was no apology. When I asked them to check at their side, they immediately blamed Aus Post (Did I ever asked them to be responsible for lost mail made by AusPost?) - With the way they work, I am SURE many people face the same issue! I'm just not sure if this is done on purpose.