3,850 reviews
AI reviews summary
Feedback for Ticketek Australia shows a stark divide between the high quality of live performances and significant frustration with the ticketing platform and its support. While users frequently praise the staging, talent, and production value of events like Hadestown, Katy Perry, and Waitress, these positive experiences are often overshadowed by a purchasing process described as stressful and unreliable. Recurring technical failures and a perceived lack of human customer support are the primary drivers of negative sentiment.
Pros
- Exceptional Production Quality: Performances across music, theatre, and comedy are consistently described as spectacular, featuring world-class talent, impressive staging, and high-quality sound and lighting.
- User-Friendly App Features: When the system works, users appreciate the convenience of digital tickets, mobile app entry, and the ability to use flexible payment options like Afterpay.
- Helpful Venue Staff: Front-of-house staff and ushers at various venues are frequently praised for their professionalism, friendliness, and ability to assist with accessibility needs or seating issues.
- Effective Accessible Booking: Several users highlighted that booking for accessibility and companion cards was straightforward and well-managed compared to other platforms.
Cons
- Inaccessible Customer Service: A major recurring complaint is the inability to contact a human for help, with many users reporting that phone lines are unresponsive and online enquiry forms take weeks to receive a response.
- Unreliable "Refundable" Tickets: Multiple users report that paying extra for "refundable" or "protected" tickets is a waste of money, as claims are frequently rejected due to overly restrictive terms and conditions.
- Technical Website Failures: Serious issues include the website timing out during payment, double-charging accounts without sending confirmation, and persistent "unexpected error" messages when trying to access purchased tickets.
- Aggressive Data Collection and Fees: Users frequently criticise the "astronomical" service fees and the excessive amount of personal data required to register an account or share a ticket with a friend.
Verdict
Consumers can expect high-quality entertainment from the events hosted, but should approach the Ticketek purchasing platform with caution. Due to significant reports of technical errors and non-existent customer support, it is advisable to double-check bank statements after purchase and avoid paying for "refundable" add-ons that are rarely honoured.
“Their extra payment for a refundable ticket is a scam. It is nearly impossible to claim a refund under their ridiculously terms. There is no consideration for the human behind the purchase. Concert tickets are a 100% digital transaction, ticketek loses minimal money by refunding and reselling the ticket, the tickets do not devalue. My advice is DO NOT purchase their refundable tickets, because they are not in fact refundable.”
Mostly funny...... thought the haemorrhoid joke went on too long.... a bit over done. Not as funny as last time I saw him and some jokes were variations of previous shows Show reply
Attended Jim Jefferies at Newcastle. The show was hilarious - we have seen him before and he was as good as ever. He went over time - which shows how much he enjoys what he does. I took my eldest son and he also had a great night. Well worth the money and a good venue. Show reply
Reviews with attachments
Loved every minute of Jim he,s a laugh and I really needed the endorphins he mana festered with in me I’d definitely see him live again thanks Jim your Awesome keep spreading the laughter mate big fan Peter Brooks Plus loved the merchandise 6 t shirts and 2 stubby coolers worth it.
Jim was the funniest comedian I have seen in a long time. And to unexpectedly meeting him after the show and give him a hug was the icing on the cake. Will definitely go back again to see him
Booked through Ticketek to see the musical waitress interstate in Melbourne. Great process. Easy. Response. Highly recommend. Thank you ☺️
What a treat! Waitress was an absolute delight from start to finish.The cast were phenomenal, with truly angelic voices. The humour was perfectly timed and brilliantly delivered, and we laughed from beginning to end. The music, the performances, and the heart of the story made for such a memorable night. We walked out on an absolute high. If you get the chance to see Waitress, don’t miss it!
Awesome venue and show, got to meet some of the cast after show
Great show. Amazing cast. Singing was except. Sydney doesn’t know what it’s missing
Absolutely phenomenal show! Annie was amazing as Jenna! Going to see it again next month ☺️ Show reply
First time sitting in the front row & loved it. Having presale access made it much more affordable. The show was amazing absolutely loved it. If I lived in Melbourne we’d see it again & again. Show reply
Very uplifting and put a smile on my face ! Nat Bassingthwaite, Rob Mills and John Waters were fabulous, as well as the whole cast. Gareth Isaac almost stole the show !
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Waitress was fabulous. We couldn’t fault our shod on Sat 13/6 matinee. Strongly advise do not miss out. A feel good show with reality underlying the story . Show reply
Waitress the musical was fantastic! We enjoyed every minute off it. It was better than exoected, from props, costumes, the acting. It was funny, dramatic and a little sad, it realky had everything.
Wow! Outstanding cast, engaging and exciting show. Waitress was an amazing experience and we can’t wait to return to the diner for some more pie
- +2
Mind blown!.. beautiful visuals, copious amounts of information & deeply interesting. Would go again as so much to take in.
Good visuals, engaging presentation & paced well. Current up to date information on a complicated topic, presented logically in everyday language.
The show was amazing thoroughly enjoyed it The carpark was a nightmare trying to find the car after the show very confusing
Latest follow-ups
Well presented and informative. Good show and very educational. Brian Cox is brilliant. Only complaint would have to be the seating at Perth Arena - it's awful. Hard plastic seats with zero legroom - most uncomfortable. Show reply
Follow-up · Hard plastic seats with little legroom - after all it is basically an indoor sports arena. View was OK (cheap seats) but Perth RAC Arena is not one of my favourite venues !
Well presented and informative session. The visual aides were excellent and Brian's injection of humour makes the physics enjoyable.
Follow-up · Brian explains things in a manner that one can understand. Session was several hours. Visual aids were screen shots which helped explain the information he is imparting which is also entertaining.
Really easy to use and great to be able to choose your seats
Follow-up · The booking fees are standard, check out is quick with a timer to keep you on track and seat selection is clear although it would be helpful to have the location in the stadium
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In-depth reviews
I recently attended a performance of the musical WAITRESS, and while I was initially looking forward to seeing Natalie Bassingthwaighte in the lead role, but she was not performing that night. In hindsight she’s probably a little mature for the role anyway given the positioning of the lead characters role. However, I have to say that the… Read more
understudy did a fantastic job and brought a lot of energy and talent to the stage.
Unfortunately, the seating arrangement was a bit disappointing. The seats were so close together that my view was mostly blocked by the head of the person in front of me, which took away from the experience a lot as I had to keep moving from side to side to see the left & right side of the stage. I couldn’t see the middle at all. And my seats were not purchased as restricted view. They were row R.
In terms of the storyline, there were a few elements that surprised me. The plot included two affairs as well as instances of spousal abuse, which I hadn’t expected.
Overall, while there were a few unexpected twists and some challenges with the seating, the performance itself was strong. I didn’t walk out feeling like I’d seen an awesome show. Performers were terrific.
I thoroughly enjoyed attending Cluedo—it exceeded all of my expectations and was an easy 10/10 experience. The set design was absolutely fantastic, cleverly constructed and highly effective in bringing the story to life in a visually engaging and dynamic way. Each transition felt seamless, and the staging added an extra layer of intrigue and… Read more
excitement to the performance.
The cast was outstanding across the board, delivering energetic, well-timed performances that kept the audience engaged from start to finish. Their comedic timing was impeccable, and the chemistry between performers really elevated the humour and pacing of the show.
Production quality was flawless, from lighting and sound to costumes and direction. Everything worked together perfectly to create a polished and professional experience. The show maintained a high level of energy throughout and was consistently funny, with plenty of laugh-out-loud moments.
Overall, Cluedo was far better than I anticipated—clever, entertaining, and expertly executed. I would highly recommend it to anyone looking for a fun, high-quality theatre experience.
Great experience! Kids had a great time and it was quite interactive. Little things could be better though, like the entry has speakers and the presenter has a microphone which is of little use as the volume is way too low and the room is too large. Then once you enter the next room, it is again too large and as there is no ceiling any of the… Read more
groups before you that are incredibly loud make hearing anything almost impossible. It would be great if they could make it more acoustically tolerable for anyone with kids who are hard of hearing. The staff are next level and interact with the adults and children alike without issue to keep things moving, but being able to know where in the adventure you are would be helpful for some. It would also be great for the kids to have the photos at the end not so rushed so they can spend a minute or two with Bluey and Bingo instead of being rushed as they tend to feel like they don’t have a meaningful interaction with them considering the time spent going through and the build up to it. Would also be great to meet Bandit and Chilli too. Overall it was a great adventure and worth the money! The play area at the end is good but would be great if it was available pre and post show. Worth it and hope they move it to other states.
Recent reviews
Fantastic show, Jim Jefferies delivered an absolutely hilarious, raw, fearless and completely unapologetic performance that had the audience laughing non stop, thoroughly entertaining,a great night out ! Show reply
Jim Jefferies was fantastic. So funny the content was hilarious. Didn’t see the merch stand until leaving by the looks of it there wasn’t much left. Being a Sunday night an earlier start time would have been nice. Seats where very cramped so if your a bigger person or tall it feels like your a sardine in a can. Show reply
Jim Jeffries didn’t disappoint. Hilarious, irreverent, cheeky and rude. His performance went over the advertised finish time, but no one cared. It was value for money! The venue itself was ok. In future, I would choose elevated seating, although the big screens did provide continuous close ups. Parking was seamless and there were no delays leaving the venue. All in all, a pretty great Wednesday night in Newcastle.
Absolutely brilliant performance by Jim Jefferies, well worth flying over from NZ for the weekend to see him !! Ticketek Australia was great to use from start to finish.
sooo funny! love his humor and his interaction with audience - all of us, not just at the front. only disappointing aspect was that i didnt see any merch? it was there apparently, but as thousands of people exit at once, it would have been great for this to be seen on all the levels of the theatre entry. will def see again!
Extra Information
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We are glad the understudy impressed and that… Read more