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Ticketmaster's Secure Ticket is a scam. They subcontract the management to Booking Protect who will come up with any excuse or justification to refuse a valid claim. I requested a refund for one ticket to an event when one member of the party couldn't attend. I provided a valid doctor’s certificate and complied with all their terms and… Read more
conditions. Booking Protect then claimed the document was fraudulent (without any reasoning), even after I forwarded the original email from the doctor.
Ticketmaster were just as culpable and refused to follow up or review the matter, despite multiple attempts to resolve it. They breached their T&Cs and refused to cooperate with Fair Trading.
I will be raising a complaint under the Equal Opportunities Act 1984. I had 2 barcodes to guarantee us Tickets as Thunderbirds Members. we phoned promptly on Monday, Tuesday and Wednesday. It is discrimination if a ticket can only be purchased via phone and filling out a form and everyone else can purchase on line It is discrimination if a… Read more
disabled patron has to go through extra steps ie phone 3 times at a minimum of 40 mins each time and be assured they will be called back by 3 different Staff members after they had a 'problem'
i have never had such an appalling experience trying to purchase tickets. I have paid a lot of money for a Membership that GUARANTEES me tickets for the Finals. I hope they lose the contract for the stadium and the EO Commission takes action.
Bought on sale tickets for a show. Show has plenty of times over months. The time i booked got cancelled. Zero offer to rebook into the next day or even earlier times. Sale is also over. Have to rebuy tickets at higher price. I end up financially punished. I lodge a support ticket claiming a 24hr response. No response until 2 weeks later. Response… Read more
is an auto generated message letting me know I was refunded. Not even attempting to address my request to be moved to a different date.
Reviews with attachments
- +2
Terrible experience, customer service replies are like bots – As mentioned I would like to refund my tickets as per your email confirmation, I will only get my tickets on 29th October which is after the concert on 24th October. This means I am not receiving the goods I paid for. After reading this fine print, I bought Sydney tickets instead and non collectors one to avoid this issue as I wasn't able to get… Read more
into contact with you guys and get a refund as per my multiple contact through online.
Tia, read my initial enquiry and responded, however thereafter, molly took on the ticket and asked me to provide evidence to escalate the issue which I did, which Tia then followed up on my response to provide evidence again, which she already saw in my initial enquiry. The level of customer service here is appalling unless it is two different people with the same name.
Nonetheless, after asking me to provide evidence from my Sydney show (which is not by Ticketmaster), she rejected the claim. Evidence are all attached.
1. Firstly the service I paid for is said to not be given in the fine print of the confirmation, so I have legitimate grounds to ask for a refund 2. The customer service rep asked me to provide evidence on the fine print, and evidence that I bought tickets to another show so she can help with the issue but rejected it thereafter.
They said the promoter does not want to refund, which is fair but I believe for the mistake that Ticketmaster did with the comms, it should be refunded by Ticketmaster, not the promoter.
Ultimately, no resolution has been made with the team claiming they have reached out to the promoter but the promoter saying no to a refund. However, as mentioned above, as the mistake is by Ticketmaster's side, the refund should be given by Ticketmaster, if the promoter does not want to as the promoter was not the one who made the mistake.
Ticketmaster site is a joke, and ‘Your Browsing Activity Has Been Paused’ Error is infuriating. Logged into my phone and Ticketmaster account hours before the presale, it worked fine. When pre-sale opened, ERROR MESSAGE please try again. Logged in using my computer and it was "Your browsing activity has been paused" So I tried again on my phone… Read more
app - it was also blocked. With stupid suggestions to login (already was), change network or switch devices (which I had already done). And of course there is no support number to call. What a joke! Absolute crap of a system.
I paid additional charge for a refund of tickets. I was unable to attend the concert as I was and still am in hospital. I have attempted on several occasions to get my ticket cost back and the insurance company that Ticketmaster use are fraudulent. They refuse to refund my tickets. I will from now on avoid Ticketmaster to book any tickets
I can't believe this company is allowed to operate in Australia. I've purchased 3 tickets for United Cup in Sydney. Then I had to transfer 2 of them to my friend and resell mine because I had to travel overseas. Neither the transfer nor the resale worked. The app is poorly designed and has glitches. The worst is if you need some help from them -… Read more
no phone number to call! I'm going to get my refund using my bank's services to dispute the transaction.
Absolute waste of time trying to book through their site. Even if you can login having to renew your password, add your phone etc the site stalls and doesn’t work. A joke! Prefer not to buy anything through them EVER!
Latest follow-ups
Absolutely disgusting treatment. I purchased 8 tickets to go to a show at Palms Crown. Unfortunately 2 people in our group had to have surgery the week before, (which wasn't known about at the time of buying the tickets), so I tried to get a… Read more
refund, even after supplying Medical Certificates for both surgeries ( as requested) they still refused to refund my money. Seriously I am now out of pocket close to $1000!!! Cannot resell them either !! You're a disgrace TICKETMASTER, no sympathy at all.
Follow-up · I've been prompted to write a followup to my original review. Well nothing changed since my review. Still got no where and obviously Ticketmaster didn't give a sh!t about the circumstances in which we needed to cancel. We would have been happy with a credit note or a refund. But we got NO HELP AT ALL !!!!! $1000 in their pocket !!!!!
Covid not a reason for a refund – We were unable to attend the show today (due to covid). We chose to stay home to not spread the virus. We were denied the refund. Public Safety apparently not a good enough reason for not attending- hence refund denied. Knowing this, we all no… Read more
longer feel comfortable attending events associated with this company. Who knows how many other people attended today with covid? People are still dying from covid! Enjoy my $200 I earned doing a minimum wage job.
Follow-up · No refund or credit offered. It was too late to resell, as the positive test was very close to the start time. Tried to call as soon as we realised we were COVID positive. We either lost our $200+ or showed up with covid-putting others at risk.
Tickets ordered online and NEVER arrived, so you LOSE your money. You click on "view your tickets" and your phone just hangs up forever. Ticketmaster are IMPOSSIBLE to contact. Tried their "email help" and didn't even get an acknowledgement. Will never use them again.
Follow-up · Got my money back via a credit card chargeback in the end which was easier than I thought. But trying to contact them by phone or email - FORGET IT ! My biggest mistake was probably hitting the "send to phone" instead of the "print at home" option - that might have been a lot less trouble.
Positive reviews
Excellent Service – [Name Removed] from Ticketmaster works at [Name Removed] on Saturdays. Her personality, friendly Customer Service and Leadership skills cannot go unnoticed. At Randwick and Rosehill, [Name Removed] always ensures that there are no issues with tickets or turnstiles at the Members entry and exit. Occasionally we do have some problems with tickets… Read more
or turnstiles, it was fixed immediately.
During Carnival at our busiest period, [Name Removed] has been an instrumental to me, hands on with scanning members tickets to speed up the process.
[Name Removed] has trained me on how to check turnstiles wifi is on or off. How to use a hand scanner and all its features, for instance changing from an entry to exit, change to pedestal mode, how to scan tickets saved on a wallet.
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Positive Experiences – We have had two experiences with ticketmaster recently. The first time we wanted to buy a additional ticket for same concert but had to move seats so we could all sit together and the second time we needed to change the date of the event and asked for similar priced tickets on new date. All was done by email and ticketmaster replied to our queries quickly and efficiently.
Easy and quick to use – Easy to use - best platform for buying tickets, having spent hours on Ticketek (their competitor), I was pleasantly surprised and happy to find that Ticketmaster is a far superior platform!
Negative reviews
Your st^pid ‘Your Browsing Activity Has Been Paused’ Error is just infuriating. I logged in as myself and purchased tickets in the morning. Then I wanted to buy tickets to another event a few hours later and it was blocked. So I tried on my phone app - it was also blocked. Same person, same account, same IP address (No enabled VPN, etc). I… Read more
tried to call - there is no support number. I logged a support request online and never heard back. Presale for the second event was ending and they would not help me. What a joke! If you didn't have the monopoly on the entertainment industry we're all take our business elsewhere.
Absolutely appalling service. I need to book a ticket for accessibility seating and companion seating. I made an enquiry online and got a response to say if the booking is urgent to call their number. I called the number and got a message saying the lines were busy and to make an online enquiry. In total, I have made 4 online enquiries and not… Read more
a response. I tried calling again and was on hold for 45 minutes without anyone answering. I started the enquiry on Wednesday morning for a game on Friday evening. The football club cant help.. ever wonder why all the seats havent been sold? Its very disappointing that my brother with a disability will miss out on the game because we cannot purchase a ticket. The club suggested just turning up on the night but really... when you are with a person with an intellectual and physical disability, you need to know where you are sitting, know its close to amenities and not stairs etc.. not take a chance of turning up to see whats available on the night. Ticketmaster.. you are a disgrace. If I could rate - Stars, i would
Extremely poor customer service. I accidentally booked for the wrong session (I know, my bad). Got straight on their chat which advised I could swap for equivalent or more expensive tickets with no problems and that I would hear back from customer service within 24hrs. After many more attempts to contact them, still no response 1 week and 3 days… Read more
later. Now all the tickets for the other session are sold out, we were travelling with friends from a rural area. Not happy
Recent reviews
Worst service ever. I have been trying for 4 days now and they keep saying an agent will.contact u Today is the even and no reply or acknowledgement and when u ring them they tell u online u chat online they say email and u keep looking at emails u get nothing. U fill out a formal and no one replies. Will never book with them again.
One star is a compliment. What an absolutely disgusting company. Refusing to release prices or even a d#mn seating map in advance so fans can prepare before purchasing. Nope. You will see the pricing and map after you have made it through the queue and you have only 20-30 seconds to make a choice. You ignore our countless requests to have this changed…Not even an acknowledgement of the feedback. I hope your company goes bankrupt
Was excited to purchase some AFL tickets, that lasted about 5 mins. I can't understand why the AFL uses this platform. Perspective, this is a football game and I have to provide Name, Delivery Address (it's an electronic ticket) phone number and email. I have to reconfirm existing user ID and reset password. All for football tickets. It is overly… Read more
complex (can't buy 2 seats when there are 3 available) and while resetting everything it let's you know it has timed out but it hasn't so don't redo the transaction, instead check your card first. Then you have to download their App to collect the tickets, no email available. On top of all this they use demand pricing too. If there is ever a data breech at Ticketmaster they are cooked for collecting too much information for the purpose they are hired. Class Action win for sure. What happened to guest sign-on, email delivery with secure payment? Fast, Easy & Incognito. No names, addresses is the best security. This is protection gone crazy for the sake of technology. You can request to have your information removed from their systems by filling in an online request, which is quite easy, I've done this and will do it each time I'm forced to use this rediculus platform.
Ticketmaster would have to be the most disgraceful not the most deceitful. There are many more companies like these that are deceitful. I was kept on the phone for more than one hour before I investigate to. They don’t take phone calls. Apparently you have to go and order your tickets online or an app or some rubbish. Leave the game and put it to… Read more
people who wish to offer Service, because you are the lowest of the low in my opinion. Hopefully tomorrow I can buy the tickets I want from somewhere but you’ve got the market corner apparently what a disgrace you are.
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Absolutely shocking website. Try and buy 2 tickets on the row end. Keeps saying cannot must leave 2 seats free. Well there are 11 free!!!! Won’t go to payment section. Times out while trying again. No actual person to speak to. Were trying for Pretty Woman in Perth. Gave up. Not going.
Follow-up · Seating map is clear you simply are not allowed to choose seats on a row end any date. Didn’t bother going!!!’
Advertised to buy online and save, yet the processing fee made it more than what it was if i was to purchase at the venue. Absolute stitch up by the organiser of the event and ticketmaster.
BE CAREFUL I purchased tickets to the Royal Easter Show. At the end of the purchase, the cart had timed out and I was told to try again. I repeated the purchase and then found that both purchases had been successful. I had been charged twice. Ticketmaster refused to refund the second purchace despite admitting that they were at fault.
I bought tickets for the Sydney Royal Easter show for the Sunday the 5th of April. When I got there I went to get my tickets and they informed me that they were made for the Thursday the 2nd of April. I didn't book for that day I booked for the Sunday they then informed me at the ticketmaster booth that I have to pay for two more tickets and get a… Read more
refund for the other two as it was their stuff up. I have now been informed that I wont be receiving a refund. This is appalling and I will be taking this further taking advantage of consumers in this tuff times.
I am trying to redeem two tickets that I have already paid for. I have found two seats side by side but I have been advised I can only book on ticket at a time. Then when I try to do so I receive a pop message I can't procced as I will leave a single seat unbooked. It is a very silly and unnecessarily complex process which makes it impossible for me to book the seats I am after.
Got on to NFL queue, got logged off to verify an account I have had for 10 years. Only to get put back on waiting list 40,000 places after. Worst sale structure ever. Not to mention they allow pro resellers and bots to get in vitually first and take all the good tickets. If you not in the first 1000 forget it. Tried the AMEX sale early but was still 65,000 in the queue. Waited and by the time I got on the cheapest ticket was $900. BULLSH!T.
Disgraceful customer service! Attempting to contact them many many times over a week. Just getting generic responses back. Cannot talk to a real person. Their exchange policy a farce. We have extreme extenuating circumstances due to the petrol crisis preventing us from crossing the nullabor for their show and they say thats not severe enough to… Read more
engage their refund or exchange procedures. Really! A global crisis doesnt entitle us to exchange the Anastasia tickets for a later date when hopefully we could get over there? A global crisis! Not severe enough? Ombudsman here we come. Only recommend buying tickets at the very last minute as this businesses statements of being supportive are not true!
I just bought tickets for tomorrows Royal Easter Show and got entry and reserve seating tickets for 8:30am this morning. I contacted ticketmaster immediately and got a useless bot. I contacted Royal Easter Show who acknowledged the terrible service from Ticketmaster. I encourage anyone who has been unlawfully charged by ticketmaster to request a reverse charge from their bank and report to their local fair trading for charging for a past event.
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Monitored by Ticketmaster? What your clients seem to not understand is that the experience you… Read more