Ticketmaster

Absolutely shocking website. Try and buy 2 tickets on the row end. Keeps saying cannot must leave 2 seats free. Well there are 11 free!!!! Won’t go to payment section. Times out while trying again. No actual person to speak to. Were trying for Pretty Woman in Perth. Gave up. Not going.

Advertised to buy online and save, yet the processing fee made it more than what it was if i was to purchase at the venue. Absolute stitch up by the organiser of the event and ticketmaster.

I've been trying to transfer my tickets the the lion king, the first so called customer service agent kept closing the inquiry, thanks Justine, the next one Ronald is just going around in circles and has all his information wrong, ive spoken to the… Read more

capital theatre directly and have been informed the dates ive asked for are available, yet Ronald comes back with they are not. This company needs to be investigated as to why they have such crappy customer service. So disappointed in this. Will lodge a complaint with fair trade.

I had tickets to watch the stereophonics but they cancelled the Australian part of the tour. I received an email saying that i would receive a refund on to the card that i purchased the tickets within 14-21 days. I contacted ticketmaster as i no… Read more

longer had that card so i needed to change the details. I was told that i would need to wait the 14-21 days for the payment to bounce, then wait for ticketmaster to contact me then provide them with another accounts details and then wait a further 14-21 days to receive that payment. I told ticketmaster that this was not acceptable and that i wanted to change my account details now. I was told multiple times that this was not possible until, all of a sudden it was possible and I received an email with a EFT payment request form. I filled out the form and sent it back via a replied email as it stated that it needed to be. I then contacted ticketmaster a few days later to see if they had received the email. To which they said that they had not. I was then told that it needed sending via the website. To which i did. Days later I received another email asking for the last 4 digits of the original bank card that i purchased the tickets with. Again, the issue i had is that i didn't have the account or bank card. They repeatedly told me that i could not get MY MONEY back without these details. Then all of a sudden, i didn't need the details. It has been a total of 30 days and i still have not received my refund back from ticketmaster. Very poor customer service, very poor communication and just a generally poor experience. Just hope you never have an issue with your concert or else ticketmaster will try and keep your money!

Excellent Service – [Name Removed] from Ticketmaster works at [Name Removed] on Saturdays. Her personality, friendly Customer Service and Leadership skills cannot go unnoticed. At Randwick and Rosehill, [Name Removed] always ensures that there are no issues with tickets or turnstiles at the Members entry and exit. Occasionally we do have some problems with tickets… Read more

or turnstiles, it was fixed immediately.

During Carnival at our busiest period, [Name Removed] has been an instrumental to me, hands on with scanning members tickets to speed up the process.

[Name Removed] has trained me on how to check turnstiles wifi is on or off. How to use a hand scanner and all its features, for instance changing from an entry to exit, change to pedestal mode, how to scan tickets saved on a wallet.

Positive Experiences – We have had two experiences with ticketmaster recently. The first time we wanted to buy a additional ticket for same concert but had to move seats so we could all sit together and the second time we needed to change the date of the event and asked for similar priced tickets on new date. All was done by email and ticketmaster replied to our queries quickly and efficiently.

Easy and quick to use – Easy to use - best platform for buying tickets, having spent hours on Ticketek (their competitor), I was pleasantly surprised and happy to find that Ticketmaster is a far superior platform!

BE CAREFUL I purchased tickets to the Royal Easter Show. At the end of the purchase, the cart had timed out and I was told to try again. I repeated the purchase and then found that both purchases had been successful. I had been charged twice. Ticketmaster refused to refund the second purchace despite admitting that they were at fault.

I bought tickets for the Sydney Royal Easter show for the Sunday the 5th of April. When I got there I went to get my tickets and they informed me that they were made for the Thursday the 2nd of April. I didn't book for that day I booked for the Sunday they then informed me at the ticketmaster booth that I have to pay for two more tickets and get a… Read more

refund for the other two as it was their stuff up. I have now been informed that I wont be receiving a refund. This is appalling and I will be taking this further taking advantage of consumers in this tuff times.

I am trying to redeem two tickets that I have already paid for. I have found two seats side by side but I have been advised I can only book on ticket at a time. Then when I try to do so I receive a pop message I can't procced as I will leave a single seat unbooked. It is a very silly and unnecessarily complex process which makes it impossible for me to book the seats I am after.

Got on to NFL queue, got logged off to verify an account I have had for 10 years. Only to get put back on waiting list 40,000 places after. Worst sale structure ever. Not to mention they allow pro resellers and bots to get in vitually first and take all the good tickets. If you not in the first 1000 forget it. Tried the AMEX sale early but was still 65,000 in the queue. Waited and by the time I got on the cheapest ticket was $900. BULLSH!T.

Disgraceful customer service! Attempting to contact them many many times over a week. Just getting generic responses back. Cannot talk to a real person. Their exchange policy a farce. We have extreme extenuating circumstances due to the petrol crisis preventing us from crossing the nullabor for their show and they say thats not severe enough to… Read more

engage their refund or exchange procedures. Really! A global crisis doesnt entitle us to exchange the Anastasia tickets for a later date when hopefully we could get over there? A global crisis! Not severe enough? Ombudsman here we come. Only recommend buying tickets at the very last minute as this businesses statements of being supportive are not true!

I just bought tickets for tomorrows Royal Easter Show and got entry and reserve seating tickets for 8:30am this morning. I contacted ticketmaster immediately and got a useless bot. I contacted Royal Easter Show who acknowledged the terrible service from Ticketmaster. I encourage anyone who has been unlawfully charged by ticketmaster to request a reverse charge from their bank and report to their local fair trading for charging for a past event.

I cannot access my account because I need my very old phone number I do not have access to. Will not allow me to update phone number because it only sends codes to old phone number. Very old outdated technology. Should not have a monopoly on buying tickets. I call it plain lazy management.

I have had to cancel my trip to the USA and have tickets for a show in Las Vegas which I want to re-sell through the Ticketmaster reselling system. I am in Australia, they took my payment from my Australian credit card but refuse to pay me back (when the tickets sell) unless I have a US or Canadian bank account. This of course cannot happen! Disgraceful!!!

Trying to book tickets. Getting "Cannot book due to adjacent seats left". No there's not. This site is a scam that should be shut down. My guess is politicians get theirs free so that won't be happening. There are no phone numbers and the ones that do just close the call. Ripoff company and site.

A disgusting lack of service. Ticketmaster has a monopoly and couldn't give a you know what about anyone The chat service has no idea It offers suggestions that I've already explained don't work There's no phone number to call It's only for accessible enquiries Leave a message and they don't call you back I wish Aussies would stop buying any tickets for any shows with them and show them who has the true power

Very disappointing experience with Ticketmaster support. The responses felt generic and repetitive, and it often seemed like no one was actually reading my messages. I repeatedly explained that I couldn’t transfer my tickets due to a system glitch, yet I received conflicting advice — first being told transfer wasn’t possible and the buyer had to… Read more

attend, then later being told transfer was available and to follow troubleshooting steps I had already completed on multiple devices.

After three days of back-and-forth with no real resolution, the only solution offered was PDF tickets, which could have been provided days earlier but were instead sent just hours before the event. To make matters worse, the phone number provided for support was disconnected. Overall, extremely poor customer service. I won’t be using Ticketmaster again.

we bought three tickets to the crowded house concert in December 25. one of us had a health problem and we could not go. trying to get a refund is a non starter despite their refund policy. We have a medical certificate, we completed their refund application and uploaded a copy of the medical certificate...response...crickets with an another… Read more

ticket number. Tried a couple of phone numbers. the first one - disconnected. The second one gives a response that says they are too busy to answer so they hang up. We have tried emails and everything we could think of...all you get is ticket numbers. Forget about getting a real person to answer... it doesn't happen. Surely Consumer Affairs should investigate this!

Not having a local phone number means ticket master is garbage. I had to use my brother in laws phone to book tickets. Why is there not a better ticket service?? It is unbelievable they have such a monopoly and provide such bad service

Not even one star. Their poor response to inquiries over the phone led me to a Yelp website which purportedly gave the number for Sydney. It’s manned by someone called AH( I’m not allowed to use the name according to this website even though it’s a fake name. The person said he’d fix the problem but I had to pay money to Apple Pay. I doubt they… Read more

have anything to do with it. Money is gone I told Ticketmaster about the scam and showed them the webpage purporting to be their latest contact. Ticketmaster not interested. The scammers gave me a number of ‘Ticketmaster’ codes to make it look authentic and an apple gift card which I did not buy Don’t use Ticketmaster

inflation of ticket prices - ive been looking at AO tickets to purchase with my friends. We had a look at 11:30 and by 12:00 the prices went up $20 per ticket, still an abundant amount of seats available... shocking. Had to settle for far seats cause of this.

Could not check out as guest. Had to create an account which required both email and phone number verification - too much information to provide in the first instance. Purchase was timed even when setting up the account and providing all the details and then it timed out as soon as I started trying to pay. Then they expect you to download their… Read more

app or log into your account on your phone to retrieve tickets as they don't email or post. I'd hate to be anyone who's not tech savvy to try and buy anything through ticketmaster. Good luck to the rest of you out there!