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I just had the worst experience trying to buy tickets with ticket master I've ever experienced. They forced me to reset my password complete verifications add additional personal information that they don't need and so is a completely unnecessary security risk and they when I got through all of that they sprung an 11 dollar "handling" fee, which… Read more
should be advertised at the start not tacked on at the end. Finally I was trying to pay and it timed out because of all the rubbish they'd put me through and then the button to try to reselect seats didn't work. It just kept coming back to the same page. I am so cross right now.
I attempted twice to purchase tickets for RLWC via paypal and for some reason Paypal approved the payments but Ticketek was experiencing error which will not refund my money
Ticket master just canceled and postponed the car EV show and refused to repay the $$$ I paid for my tickets. I don’t think that this is legally correct at least al customers should be aware of their behaviour. Just terrible
Reviews with attachments
- +2
Terrible experience, customer service replies are like bots – As mentioned I would like to refund my tickets as per your email confirmation, I will only get my tickets on 29th October which is after the concert on 24th October. This means I am not receiving the goods I paid for. After reading this fine print, I bought Sydney tickets instead and non collectors one to avoid this issue as I wasn't able to get… Read more
into contact with you guys and get a refund as per my multiple contact through online.
Tia, read my initial enquiry and responded, however thereafter, molly took on the ticket and asked me to provide evidence to escalate the issue which I did, which Tia then followed up on my response to provide evidence again, which she already saw in my initial enquiry. The level of customer service here is appalling unless it is two different people with the same name.
Nonetheless, after asking me to provide evidence from my Sydney show (which is not by Ticketmaster), she rejected the claim. Evidence are all attached.
1. Firstly the service I paid for is said to not be given in the fine print of the confirmation, so I have legitimate grounds to ask for a refund 2. The customer service rep asked me to provide evidence on the fine print, and evidence that I bought tickets to another show so she can help with the issue but rejected it thereafter.
They said the promoter does not want to refund, which is fair but I believe for the mistake that Ticketmaster did with the comms, it should be refunded by Ticketmaster, not the promoter.
Ultimately, no resolution has been made with the team claiming they have reached out to the promoter but the promoter saying no to a refund. However, as mentioned above, as the mistake is by Ticketmaster's side, the refund should be given by Ticketmaster, if the promoter does not want to as the promoter was not the one who made the mistake.
I purchased rugby tickets from this merchant and offered a protection service which is “booking protect “. I happened to not be able to attend the event and wanted to access my refund which was rejected by Booking Protect for stupid reasons. Ons of the reason for cancellation is when your car break down on your way to the event, but you cant claim… Read more
if you cant affirs $3000 in plane tickets to attend the event. I am utterly disgusted and disappointed in this company and will not use their services ever again.
Ive been experiencing horrible service and abuse from this company. Thry say that pur VPn has gone against their terms of purchase. We dont have a VPN. They have accused me of horrible things yet my account has only been opem two days with no purchases. Im still in shock how they have treated my 82 year old mum and I.
Bought on sale tickets for a show. Show has plenty of times over months. The time i booked got cancelled. Zero offer to rebook into the next day or even earlier times. Sale is also over. Have to rebuy tickets at higher price. I end up financially punished. I lodge a support ticket claiming a 24hr response. No response until 2 weeks later. Response… Read more
is an auto generated message letting me know I was refunded. Not even attempting to address my request to be moved to a different date.
Ticketmaster site is a joke, and ‘Your Browsing Activity Has Been Paused’ Error is infuriating. Logged into my phone and Ticketmaster account hours before the presale, it worked fine. When pre-sale opened, ERROR MESSAGE please try again. Logged in using my computer and it was "Your browsing activity has been paused" So I tried again on my phone… Read more
app - it was also blocked. With stupid suggestions to login (already was), change network or switch devices (which I had already done). And of course there is no support number to call. What a joke! Absolute crap of a system.
I paid additional charge for a refund of tickets. I was unable to attend the concert as I was and still am in hospital. I have attempted on several occasions to get my ticket cost back and the insurance company that Ticketmaster use are fraudulent. They refuse to refund my tickets. I will from now on avoid Ticketmaster to book any tickets
I can't believe this company is allowed to operate in Australia. I've purchased 3 tickets for United Cup in Sydney. Then I had to transfer 2 of them to my friend and resell mine because I had to travel overseas. Neither the transfer nor the resale worked. The app is poorly designed and has glitches. The worst is if you need some help from them -… Read more
no phone number to call! I'm going to get my refund using my bank's services to dispute the transaction.
Latest follow-ups
Absolutely disgusting treatment. I purchased 8 tickets to go to a show at Palms Crown. Unfortunately 2 people in our group had to have surgery the week before, (which wasn't known about at the time of buying the tickets), so I tried to get a… Read more
refund, even after supplying Medical Certificates for both surgeries ( as requested) they still refused to refund my money. Seriously I am now out of pocket close to $1000!!! Cannot resell them either !! You're a disgrace TICKETMASTER, no sympathy at all.
Follow-up · I've been prompted to write a followup to my original review. Well nothing changed since my review. Still got no where and obviously Ticketmaster didn't give a sh!t about the circumstances in which we needed to cancel. We would have been happy with a credit note or a refund. But we got NO HELP AT ALL !!!!! $1000 in their pocket !!!!!
Covid not a reason for a refund – We were unable to attend the show today (due to covid). We chose to stay home to not spread the virus. We were denied the refund. Public Safety apparently not a good enough reason for not attending- hence refund denied. Knowing this, we all no… Read more
longer feel comfortable attending events associated with this company. Who knows how many other people attended today with covid? People are still dying from covid! Enjoy my $200 I earned doing a minimum wage job.
Follow-up · No refund or credit offered. It was too late to resell, as the positive test was very close to the start time. Tried to call as soon as we realised we were COVID positive. We either lost our $200+ or showed up with covid-putting others at risk.
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Tickets ordered online and NEVER arrived, so you LOSE your money. You click on "view your tickets" and your phone just hangs up forever. Ticketmaster are IMPOSSIBLE to contact. Tried their "email help" and didn't even get an acknowledgement. Will never use them again.
Follow-up · Got my money back via a credit card chargeback in the end which was easier than I thought. But trying to contact them by phone or email - FORGET IT ! My biggest mistake was probably hitting the "send to phone" instead of the "print at home" option - that might have been a lot less trouble.
Positive reviews
Excellent website with no trouble at all purchasing my ticket
Excellent Service – [Name Removed] from Ticketmaster works at [Name Removed] on Saturdays. Her personality, friendly Customer Service and Leadership skills cannot go unnoticed. At Randwick and Rosehill, [Name Removed] always ensures that there are no issues with tickets or turnstiles at the Members entry and exit. Occasionally we do have some problems with tickets… Read more
or turnstiles, it was fixed immediately.
During Carnival at our busiest period, [Name Removed] has been an instrumental to me, hands on with scanning members tickets to speed up the process.
[Name Removed] has trained me on how to check turnstiles wifi is on or off. How to use a hand scanner and all its features, for instance changing from an entry to exit, change to pedestal mode, how to scan tickets saved on a wallet.
Positive Experiences – We have had two experiences with ticketmaster recently. The first time we wanted to buy a additional ticket for same concert but had to move seats so we could all sit together and the second time we needed to change the date of the event and asked for similar priced tickets on new date. All was done by email and ticketmaster replied to our queries quickly and efficiently.
Negative reviews
Extremely poor customer service issues Tried to lodge an official complaint about the subpar customer support, but even their complaints email is no longer monitored apparently. This absurdly poor service began a month ago with an online support team member who did not seem to care to do their job, leaving one or two word replies with no… Read more
context or actual help, leaving me to go use AI to search for the answers.
Then there was issues with the website, which was a different problem.
3 weeks later a support person redirected me to a email for seat transfer, saying it could take upto 24 hours which i thought even that was a bit extreme but ok?
48 hours later i tried to follow up and was asked to wait again.. after several more follow-ups
9 Days!!! later about two days after i gave up waiting
Ari contacts me giving me a window of less than half a day? 12 hours to submit my request that he already had
I didnt see the message till 24 hours later because i gave up checking 5 times a day
and also stated even though my now reduced seats that were $189 are now $149
are lower then the seats i want which are also now $149 were $220 something? but way better seats (and after a month still available)
Both are same price and originally these much better ones were higher in price
Im just trying to make my son's first concert a better experience
But this has been by FAR!!! the worst customer experience i have ever had... by a long mile
Please do better, there is no reason a seat transfer should take 9 days of waiting and constant checking of my emails just to be let down by poor customer service... The support team should care more and hold themselves to a higher level of service...
Update more issues:
Very shady and unethical company? seems that way
It is my belief they intentially gave me a runaround for over a week (month even) avoiding exchanging my seats because they knew i had bad seats and didnt want to swap them... One staff member even lied and said the seats were not avaiable anymore... but they were and still are.
My $189seats went down to $149 and are now $66 while the ones i wanted retain their price
When i first requested these seats they were $31 dollars more but after waiting days on end the price had dropped, and then they claimed due to the lower cost than my original purchase price i cant still have them, they than tried to strong arm me into paying more for more expensive options
Im certain they did all this on purpose knowing they would have to try resell my bad seat choice at a lower value
They really should be investigated for this lack of customer service
Consumer law considerations Under the Australian Consumer Law, services must be provided with due care and skill and be fit for purpose. The extended delays, website problems, and failure to process a straightforward exchange request within a reasonable time appear inconsistent with these guarantees. I also note Ticketmaster’s own published exchange policy and Purchase Policy, which state that exchanges (where available) require new tickets of equal or greater price, while simultaneously acknowledging that nothing in their policies is intended to limit rights under the Australian Consumer Law.
Bought tickets for a show. The show was rescheduled, so was offered, and accepted a refund. Was told I'd receive in 5-10 days. Still not received a month later. No direct contact number, so have had numerous unsuccessful "chats". Beyond unacceptable customer service.
Ticketmaster's Secure Ticket is a scam. They subcontract the management to Booking Protect who will come up with any excuse or justification to refuse a valid claim. I requested a refund for one ticket to an event when one member of the party couldn't attend. I provided a valid doctor’s certificate and complied with all their terms and… Read more
conditions. Booking Protect then claimed the document was fraudulent (without any reasoning), even after I forwarded the original email from the doctor.
Ticketmaster were just as culpable and refused to follow up or review the matter, despite multiple attempts to resolve it. They breached their T&Cs and refused to cooperate with Fair Trading.
Recent reviews
I will be raising a complaint under the Equal Opportunities Act 1984. I had 2 barcodes to guarantee us Tickets as Thunderbirds Members. we phoned promptly on Monday, Tuesday and Wednesday. It is discrimination if a ticket can only be purchased via phone and filling out a form and everyone else can purchase on line It is discrimination if a… Read more
disabled patron has to go through extra steps ie phone 3 times at a minimum of 40 mins each time and be assured they will be called back by 3 different Staff members after they had a 'problem'
i have never had such an appalling experience trying to purchase tickets. I have paid a lot of money for a Membership that GUARANTEES me tickets for the Finals. I hope they lose the contract for the stadium and the EO Commission takes action.
Your st^pid ‘Your Browsing Activity Has Been Paused’ Error is just infuriating. I logged in as myself and purchased tickets in the morning. Then I wanted to buy tickets to another event a few hours later and it was blocked. So I tried on my phone app - it was also blocked. Same person, same account, same IP address (No enabled VPN, etc). I… Read more
tried to call - there is no support number. I logged a support request online and never heard back. Presale for the second event was ending and they would not help me. What a joke! If you didn't have the monopoly on the entertainment industry we're all take our business elsewhere.
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Absolutely appalling service. I need to book a ticket for accessibility seating and companion seating. I made an enquiry online and got a response to say if the booking is urgent to call their number. I called the number and got a message saying the lines were busy and to make an online enquiry. In total, I have made 4 online enquiries and not… Read more
a response. I tried calling again and was on hold for 45 minutes without anyone answering. I started the enquiry on Wednesday morning for a game on Friday evening. The football club cant help.. ever wonder why all the seats havent been sold? Its very disappointing that my brother with a disability will miss out on the game because we cannot purchase a ticket. The club suggested just turning up on the night but really... when you are with a person with an intellectual and physical disability, you need to know where you are sitting, know its close to amenities and not stairs etc.. not take a chance of turning up to see whats available on the night. Ticketmaster.. you are a disgrace. If I could rate - Stars, i would
Extremely poor customer service. I accidentally booked for the wrong session (I know, my bad). Got straight on their chat which advised I could swap for equivalent or more expensive tickets with no problems and that I would hear back from customer service within 24hrs. After many more attempts to contact them, still no response 1 week and 3 days… Read more
later. Now all the tickets for the other session are sold out, we were travelling with friends from a rural area. Not happy
Worst service ever. I have been trying for 4 days now and they keep saying an agent will.contact u Today is the even and no reply or acknowledgement and when u ring them they tell u online u chat online they say email and u keep looking at emails u get nothing. U fill out a formal and no one replies. Will never book with them again.
One star is a compliment. What an absolutely disgusting company. Refusing to release prices or even a d#mn seating map in advance so fans can prepare before purchasing. Nope. You will see the pricing and map after you have made it through the queue and you have only 20-30 seconds to make a choice. You ignore our countless requests to have this changed…Not even an acknowledgement of the feedback. I hope your company goes bankrupt
Was excited to purchase some AFL tickets, that lasted about 5 mins. I can't understand why the AFL uses this platform. Perspective, this is a football game and I have to provide Name, Delivery Address (it's an electronic ticket) phone number and email. I have to reconfirm existing user ID and reset password. All for football tickets. It is overly… Read more
complex (can't buy 2 seats when there are 3 available) and while resetting everything it let's you know it has timed out but it hasn't so don't redo the transaction, instead check your card first. Then you have to download their App to collect the tickets, no email available. On top of all this they use demand pricing too. If there is ever a data breech at Ticketmaster they are cooked for collecting too much information for the purpose they are hired. Class Action win for sure. What happened to guest sign-on, email delivery with secure payment? Fast, Easy & Incognito. No names, addresses is the best security. This is protection gone crazy for the sake of technology. You can request to have your information removed from their systems by filling in an online request, which is quite easy, I've done this and will do it each time I'm forced to use this rediculus platform.
Ticketmaster would have to be the most disgraceful not the most deceitful. There are many more companies like these that are deceitful. I was kept on the phone for more than one hour before I investigate to. They don’t take phone calls. Apparently you have to go and order your tickets online or an app or some rubbish. Leave the game and put it to… Read more
people who wish to offer Service, because you are the lowest of the low in my opinion. Hopefully tomorrow I can buy the tickets I want from somewhere but you’ve got the market corner apparently what a disgrace you are.
Absolutely shocking website. Try and buy 2 tickets on the row end. Keeps saying cannot must leave 2 seats free. Well there are 11 free!!!! Won’t go to payment section. Times out while trying again. No actual person to speak to. Were trying for Pretty Woman in Perth. Gave up. Not going.
Follow-up · Seating map is clear you simply are not allowed to choose seats on a row end any date. Didn’t bother going!!!’
Advertised to buy online and save, yet the processing fee made it more than what it was if i was to purchase at the venue. Absolute stitch up by the organiser of the event and ticketmaster.
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Monitored by Ticketmaster? What your clients seem to not understand is that the experience you… Read more