Tigerlily

POOR CUSTOMER SERVICE – Asked if a sale was happening they said NO-next day went on sale. Asked CS for a refund or even a credit for the difference -they said NO. POOR FORM!!

BAD CUSTOMER SERVICE – Used to be great customer service. They don't care anymore. Love a business with great customer care! This is not one! really disappointing! Do you care about your customers?? They are your bread and butter!!

Ridiculous! – I bought a pair of boots. One shade of the boot is different from the other one. The response I got from Tigerlily is that “ I can confirm these boots are not faulty or defective, as mentioned on the product page these boots are a vintage inspired look, as leather and suede are natural products, variations may occur. This is normal and part of the… Read more

style of each boot.”. Each boot? As in not a pair! So it’s ok to sell a pair of boots with one shade different from the other. What on earth??!!!

Ordered online and never received item – I ordered two ago some suimsuits and never received them . I email the company but no answer … very disappointed the first and last time I buy things from their store . I don’t recommend it at all

Horrible customer service and quality – I ordered a trench coat and ordered a size 10. I normally wear a size 10 in coats and upon opening this I first noted the quality of the coat is less than average. It looks as if it were from Kmart or Target. The sizing is all off and I’m more of a 6/8 for this coat. They refused to issue refund or store credit as it was a sale item. I wish I… Read more

would have through more about it and read reviews before I ever bought this coat. It appears there are several others with the same issue.

Terrible Online Experience – Do not be fooled by the term “Express Shipping” It clearly states that express shipping would be up to 3 days for Metro areas in Australia and after two and a half days I emailed them because I hadn’t received a shipping number. Well apparently it takes them UP TO FIVE BUSINESS DAYS just to pack the order and not ship it. Now I don’t know about… Read more

you but I don’t see Tigerlily as on of the most flat out e-commerce stores but apparently they’re so busy that if you select express what they really mean is when they’re good and ready. No where on their website states this.

So Happy! – I read all of the negative reviews on this site after I had purchased my item and was so scared I would have issues with my order. My order came within a week and is absolutely perfect. The sizing is perfect and is great quality! I would highly recommend.

Terrible online customer service – Ordered product and still have not gotten it. It’s been 2 weeks since confirmation that it’s been dispatched and online help isn’t helpful in actually finding where the item Is, but rather regurgitated a newspaper statement. Horrible. I have ordered from other companies and have received my order within 5-7 days

Best service – On the 24th September 2021 we visited the Hasting Street store Noosa. The staff member was so bubbly, accomodating and helpful. We will definitely shop here again. This staff member is certainly an asset to your brand. Thank you

Beautiful dress but unable to exchange – Purchased clearance item online. Size 6 usually fits me in Tigerlily dresses but this one was too small. The dress is beautiful and delivery was quick. Their returns policy doesn't allow you to even exchange for another size or receive a credit note to purchase another item so I'm stuck with something I can't wear. Really disappointing.

Oversold on their website?? – After following up I received a message, saying oversold due to high demand, we can't send it blablabla we'll refund ... Sorry, but why can't you organize your website properly?? Most other stores can ...

Love the clothes, hate everything else – Did an online order. Chose a top and matching pants. After 4 weeks, the top arrived and I presumed the pants would follow. Another two weeks passed so I decided to make contact to find out what was going on. It was a long wait, but I gave them the benefit of the doubt because of coronavirus. There had been no contact...at all. When Tigerlily… Read more

responded, they said: "... due to high demand on our website during our sale period, the Rossa Pant has been oversold and we were unable to process these items in your order"

WTH? It's like receiving the top of a track suit and not the pants. Yes, I got a refund but actually, I don't want just a top. For me, it was all or nothing, but there was no offer to refund the top too. Not happy Jan! Plus poor communication all round. Suggest you give them a wide berth until they get their act together.

Amazing online experience – Everything perfectly packaged and came within a reasonable time. Also I was updated constantly of the package status. Sizing also was perfect. Will be definitely ordering Tiger Lily again. Happy Customer.

Do not order online from this retailer – I have to say that the service I’ve received in store when they were open was terrific. The staff have even been helpful in the past with orders that weren’t fulfilled online. I stupidly did an order post the stores closing and can’t reverse it get anyone to acknowledge my emails or answer calls I’ve made. Luckily I did the order via zip pay but… Read more

the catch is I have to finished paying the $175 before they’ll give me my money back Hopefully. Lesson learnt. Do not order from tigerlily!!!!

Inaccurate sizing and poor refund/exchange policy – I just received the Lina Midi Skirt in Paprika colour in a size 8, however when I tried it on it was too tight and more like a size 6 (I am consistently a size 8). I checked the refund/exchange policy and was disappointed to see that I cannot return it for an exchange as I purchased it as a sales item. How disappointing and glad I didn’t pay more… Read more

for it. Waste of money and I am left with a brand new skirt I cannot wear. Buyer beware on inaccurate sizing and the return policy.

Tigerlily online is a scam – Ordered online 2 items from Tigerlily after receiving their sale promotion email, my payment said successful but I never got confirmation email as you usually do, emailed their customer care & was told it never went through & was not showing up on their system, checked my bank credit card statement 4 days later & they charged the amount I thought… Read more

to Tigerlily, terrible, tried calling all phone numbers for the company but mailbox were all full, retail stores do not answer anymore either, beware this was a bad scam by Tigerlily, I’m currently trying to get my bank to reverse this transaction or I have just lost my money to Tigerlily online. Not happy, shame on you Tigerlily scamming people in this current situation !!!!!!!!

5 days since purchase and no sign of it being shipped let alone received – Slooooowest shipping. Products way overpriced so I only ever purchase heavily discounted. Ignore your emails and ph calls looking for where your item has gone. Like an AliExpress company. Avoid.

Terrible service. No items and no refund – I would avoid shopping online. I made two orders, my first order arrives and It was incorrect (someone else's order). The second one arrived a day later and it was missing a dress. I emailed but did not hear back for a while. In the meantime I went in store to repurchase most of my items. Finally heard back, was asked to return incorrect order so… Read more

it can be sent to correct customer BUT still have not had a refund! Extremely fustrated. Most definately shopping in store from now on.

Good brand turned BAD – Used to be my favourite brand, but recently I have been disappointed to the point where I will probably never buy their products again and would not recommend it to my friends and family. Clothes shrink when washed, to the point where I just can’t wear them anymore after one wash It is a regular occurrence, especially with sale items that you… Read more

will not actually receive your order after being charged for it. I had to write multiple emails and call on multiple occasions to finally get someone to help me sort it out, only to find out they are out of stock. Wonder what would have happened if I didn’t contact the brand as two weeks after placing the order I still have not received any i fo regarding it.

Firat time this happened I recently free shipping, second time, barely an apology from the customer service.

VERY disappointed, would give 0 stars if I could

Paid for item on line but out of stock! – I ordered a dress and clutch on line, 3 days later I was told the dress was sold out and said theyd refund an amount $20 less than I paid for the dress as I got a $20 discount for first order. I told them Id use the discount on the clutch but no answer. The clutch was returned by Aust Post as insufficient address, they put a house number but no… Read more

Street name! Still waiting for reply to another email. Im reporting them to PayPal. The clincher is that the dress they said was sold out is still available on their website and still taking orders for it. Scam?

Took them awhile to mail out the product – Ordered online. It took them awhile to mail out my stuff. I had to email them and asked for it. Other vendors are faster and better customer service. Poor customer service from Tigerlily.

My first & last purchase from Tigerlily – My first purchase was a skirt, checked the size guide on the website for my usual size 8. After receiving the skirt and trying it on, found it to be more of a size 6. Tried to contact Tigerlily by phone, left message, still waiting for a response.

Don’t bother paying for Express postage – I ordered an item and paid for Express postage so I could receive my dress in 3-5 days . It is now over 10 days and 4 emails later with no response and no dress !

Able to return online purchase but not in store purchase! – Bought a pair of pants at the store and tried to return as they weren’t right. They told me I could only exchange. However, if you go to the online store, it allows refunds! Don’t understand this at all. I love the clothes, but will never purchase from anywhere with such a poor customer service policy.

Disappointing return policy – Only a credit note given on returning a full price item, new stock. Credit note only valid for three months and not able to be used on line which is frustrating as sometimes discounts are online only. No response from company when emailed about this.

The worst online fashion company I have ever purchased from – Customer service sent an email to say they could not confirm my postal address. I sent a reply within 10 days saying they had the CORRECT address. Next email said they had cancelled my order as they had not received an immediate response. When I checked online the stock I had ordered was all sold out in my size. Seems if they cannot fulfill an… Read more

order they lie about it to make up an excuse. . Looks like they take your money, take no responsibility have no customer service and don't respond,

No customer service – My good didn't arrive and the tracking said it was the wrong address and sent them back. The address was correct so unless they put the wrong address on the parcel, I'm not sure what happened. On trying to contact them twice by email and twice by phone we have found they don't respond to either. Looks like they take your money, take no responsibility have no customer service and don't respond,

Great looking products but a complete waste of money – I spent hundreds of dollars on 2 skirts and a top, these are what I consider casual clothes, beach wear - I have worn them once, washed them in a delicate cycle, cold water and they have all shrunk to the point where they cannot be worn again. After shrinking them all I checked the label and it says 'Dry Clean Only' - I have never heard of beach… Read more

wear that needs to be dry cleaned. This is terrible, I would expect this from clothes I bought in Bali, not from an expensive Australian brand - tell everyone, don't waste your money!

My favourite clothing label – I'm falling into the trap of having a wardrobe full of Tigerlily. The clothes are timeless and they are such good quality they never wear out. They are expensive but they have fabulous sales.

Horrible, never shopping here again! – I attempted to return two sets of swimwear with the receipt, stickers and tags attached as per their return policy due to a change of mind, but the manager refused to assist me stating it was over their 14 day return period. On their website, however, the return policy states 21 days. Terrible customer service and the staff obviously do not know their own store policies!