Tomtop

Scammers. Extremely poor quality products, which you will not be able to return or get the money back – Scammers. Extremely poor quality products, which you will not be able to return or get the money back.

unlike many others I'm a happy camper! – Ordered a solar light which failed after a few days, but which was great to start with - wait for it- I contacted them and they couldn't be more helpful. They asked for evidence of the problem, (fair enough) a dudd battery, which I provided. They eventually offered a replacement at no cost and it arrived today. Hopefully this one will work well, if not I'll update my review. Greg Canberra.

Great service and communication – Items were as promised and delivery was as scheduled during the COVID 19 issues, hats of for achieving that. Will gladly use again as could not have asked for better.

Totally pleased with the product I bought – Totally pleased with the product which arrived today. It does what I wanted and expected. I did write a negative report previously about long postal delivery time. However, I've been informed by a friend in Australia Post it was due to screening in Australia. I therefore offer my apologies to TomTop who did in fact post my item within one or two days of receiving my order. Thank you TomTop.

Super fast shipping! – I got my items in 10 days as stated on Tomtop web site . Everything was good , nothing was damaged the packaging was well wrapped and no problems. Will continue to shop with them. Thank you Tomtop!

Terrible customer support – Do not buy anything from this company!!!! Purchased a BADOR wireless poll thermometer for around $34 from TOMTOP The product stopped working after 3 weeks. Requested replacement of the product, was asked to provide photo and video evidence to show what the issue is. sent video on 3 occasions but was being asked to upload to YouTube where it was… Read more

uploaded previously. Requested refund, and was offered 50% refund if I returned the item, in its original packaging! Obviously I have not kept the packaging as I did not expected the Item to Fail. The return address given is in CHINA not Australia where the Item was posted from. Return Postage cost was quoted at Australia Post at $36. RIP OFF - unreliable products and discussing service.

A worrying situation – I wish I read these reviews before making my purchase. Paid for two weeks ago and supplied shipping information two days later. Tracking was vague and stopped nine days ago with last report being pet of destination-arrival. ( whatever that means) . Messaged them today and was told the same thing without an explanation of what port of… Read more

destination meant. For all I know it could still be in china somewhere.

Received a notification from Australia post saying item is being processed that too was. Nine days ago and no change since.

I’ve received two items that were posted from china and ordered a few days after this one. So naturally I’m concerned and making contact with Tom top hasn’t eased those concerns.

Fingers crossed this doesn’t end with lodging a dispute with PayPal.

Out of pocket $1277. Beware! You have been warned – I ordered and paid for a Sculpfun laser and accessories. Cost $1277. When I eventually got tracking data from Tomtop I tracked the goods to Australia Post facility. Queries to Auspost revealed they have lost the goods. They provided a case number for me to give Tomtop so that they could settle between them. In this case Auspost is the delivery… Read more

agent of Tomtop and I have no personal claim against Auspost. Tomtop have behaved abominably for 3 months, simply refusing to provide any meaningful answers to my multiple queries. All they will say is "sorry dear, please be patient". Now 3 months later they send a reply saying the parcel is at my local post office and I should wait for it. I do not believe that they are anything other than deceitful and petty. They have no interest whatsoever in sending me the goods I have paid for. Be warned - stay away from these dishonest, uninterested and deceitful people. Tomtop should not be in business.

If I could give 0 stars I would – Absolutely atrocious service - such a scam. Ordered a new product and they sent me one that had already been opened and taped back together, tape and box had yellowed. When I messaged them they said that it might be old stock and to check if it worked - it didn't. From there they just kept going around in circles, wanting me to send a youtube to… Read more

show the issues I was having with it so they could 'fix it'. It wouldn't hold a charge and wouldn't turn on - what was the point of a youtube. Finally got over the games and contacted paypal. They then offered me a discount - what is the point of a discount on something that doesn't work? Then when I escalated the case with paypal, they finally agreed to refund me but said that I needed to return the product to China at my own cost and that they would 'evaluate' it when they received it. The return address they have sent is incomplete and doesn't even have the country details so I doubt it will make it back.. Massive scam.

Garden Sprayer unit – Spray stop working after 6 month and Tomtop will not respond to repeat request to honour Warranty of 12 months as advertised. Very poor customer service, Non existent. No one should buy their products, poor quality.

Misleading billing practises – Charged 3% "foreign currency fee" when buying online. Fee does not appear anywhere on website or invoice. Only way to describe what is being done is THEFT Monies are charged to your card that you weren't aware of and didn't agree to. Steer well clear of TOMTOP, it is a dishonest organisation. UPDATE Now suddenly after posting this, the item is no… Read more

longer available. Refund offered and sent- once again minus the 3% foreign currency fee All up cost 6% of $400 for nothing (I mean absolutely nothing) How else do you describe the actions of TOMTOP, but theft?? I CAN NOT stress strongly enough, DO NOT enter into any transactions with TOMTOP.

Item not working/ no refund – I ordered an underwater camera (150aud) for fishing. The camera isn't working and parts from the displays sealing came off. Contacted customer service. Quick respond, but not leading anywhere. I have sent them the requested video about the issue but haven't heard from then since then even though they said they would respond after 72hours. I don't have hope of getting a replacement or refund

Received item that doesn’t work – Please people don’t buy from them . I bought an item from them and doesn’t even work , ask for replacement and refuse . Now I’ve got an item that I can’t use . Now doing a complaint to fair trading . If you got issue please do the same , companies like should not be doing business in Australia . And fair trading is free so don’t be scare

Terrible customer service, scammers – My item is defective, they refuse to take it back. People beware. Once they have your money, their "Customer Service" is horrible. I will never buy from them again and advise everyone to stay away........

The most terrible online purchase experience – It took a week for the delivery which is not too bad but they put the product in the mail box that the item did not fit in so the package was all damaged. I used it straightaway and a few hours later it started to stop working. Then it was completely broken within a few hours! I requested to refund but hasn't got any reply back. Maybe it happens too often so they wouldn't care. Will never trust chinese website.

TOMTOP OBD311V DIAGNOSTIC TOOL – This tool has seen advertised as being a milage correction tool, not even close! It does work as a diagnostic tool but can't do milage correction as does not have the function. Anybody who is looking for this BEWARE..Huge Conn Job.. Don't waste your money !

Terrible Product & Terrible Service – Purchased a pressure washer hose and the fittings blew off within 30 minutes. I should have read their reviews. Wouldn't return it unless it was in original packaging which was a white plastic bag which had to be ripped open to get the rubbish product out. DONT BUY FROM THEM

absolutely poor quality products and when they do not work they do not replace or refund – purchased crane remote, arrived not working not replaced and not refunded , alternatively send it back at my expense with no money back guarantee

Worst customer service ever, incorrect product provided and not interested in dealing with this – Ordered an item that had specific features and they sent a lower spec unit. Eventually gave up trying to get a refund as they keep asking for proof by way of a video uploaded to Youtube which is obviously a strategy to grind you down. I did send them a photo of the item clearly showing the model number and they appear to just ignore. I intend… Read more

to deal more with the likes of Amazon as they back up what they sell and refund promptly when there is an issue.

Rip off – Chinese made and owned. Does not work properly. No refund and I should of checked it was Chinese made and sold.

Tomtop is, well, hit or miss – I ordered and received promptly fire-fighting gear. I ordered and did not receive face masks but...but at least someone on Tomtop got back to me. Apparently the face masks were sent but...so who knows.

Warranty is useless – Bought 4 led light globes. 1 of the 4 globes has already burnt out within 12 months warranty. Contacted tomtop. I was asked to make a video of the issue and post it to YouTube and contact them again in 72 hours. I did exactly that. Now I have to wait while they contact their supplier. No timeframe given. It has now been over a week since initial contact. Just send a replacement globe. How hard is it?

Paid for a product, now a year later I have not received it and they want to charge me extra to send it – I ordered a product and paid for it last year. Initially, I thought it was covid that was creating delays. However it seems they had a problem with their supplier. Having not heard from them I enquired, tehy would happily forget about my order otherwise. Now they will only send me the product if I pay extra which I find unbelievable. They have had my payment for so long, I am the one who should be compensated.

Zero after service. They will lie to you – The stuff they sell is ok and delivery wasn't bad bearing in mind it was sent overseas. However, if anything ever breaks. THEY WILL NOT HELP YOU. Last year I bought a 3D printer from TomTop. It worked fine for about 8 months. In November the printer started failing. The print bed temperature was fluctuating wildly and the printer software kept… Read more

crashing citing a thermal runaway.

TomTop spent the next two months getting me to run various tests on the printer, most of which involved opening the thing up and taking voltage readings from various components. I'm pretty sure they were just trying to scare me off.

At the same time I was speaking with Creality (the manufacturer) who were equally useless and getting me to perform pointless tests. Eventually Creality agreed that it was the motherboard that was at fault and that TomTop should replace it.

I relayed this to TomTop who then repeatedly asked me for the serial number of the motherboard. Despite me telling them over and over that there was no serial number on it. I sent them multiple photographs of the motherboard showing the lack of serial number. This carried on back and forth for a few weeks. They were deliberately obtuse and using the language barrier to evade any questions or to properly respond.

Finally in late December they agreed that they'd send a replacement motherboard.

When the package arrived, it was a 20p thermistor (which incidentally was the first thing I replaced when the printer started playing up) and not the motherboard.

They're now not replying to my emails.

So now I have a broken printer and I need to buy a new motherboard myself.

TomTop is a dishonest, deceitful and petty company. If you're buying anything that could possibly require any kind of after service, go somewhere else. They are not worth it.

Product of poor quality – Purchased replacement for stick vacuum cleaner in May 2020, Battery failed in August 2020, no problem replaced promptly. Replacement battery also failed in December. Response was they would have to speak with the warehouse. That was the last response, I have asked for a refund, no emails have been answered since. Poor quality product. Lesson… Read more

learned buy from reputable company that honours the quality of the product it sells. I have nothing to show for the money I spent with toptomdeal.

Absolute trouble! Don't buy anything with money you can't afford to lose. Buy from an Australian company or Amazon – I paid for an item, then decided to upgrade. Item had not been shipped yet. As soon as I told them I wanted to upgrade at my expense, they said, sorry we are delayed sending your item. I said??? Not what I asked. I want to pay and get an upgrade." They then immediately shipped the item. Obviously either don't understand basic English or hastily… Read more

sent off item so it couldn't be changed. I asked them why they sent the item when I requested an upgrade (at my expense). They said " sorry you are having technical issues. We will refer you to our tech department. Please make a YouTube of the problem" What??? So I again asked why they had shipped the item and not allowed an upgrade as I requested. They said "your problem has been referred to the technical department already". They just obviously have really basic English language skills (I teach English as a Second Language and rate them as near beginner level). I believe they have "form" letters that are sent for every problem and they don't really know what they are actually saying. (Like [Name Removed] from the insurance claims department "deny all claims" from the movie Rainmaker.). Update. They finally admitted they made a mistake and it was their fault. I was told if I really wanted to return the item, I have to send it to the USA or Hong Kong at my expense because "postage is expensive". I said I would pay half and post back to their contact in Australia but no, doesn't exist. Only Hong Kong or USA. I had 18 emails with them asking them to resolve the issue. Each email was a polite nothing. Finally, they offered $8 as a resolution (?) which I rejected. Eventually, as I was sick of them neglecting basic consumer rights, I asked them for $40 compensation which would cover some of the postage costs. They then offered $15, again rejected. I got $20 which will not cover enough postage to return it, without a huge loss on my part. Also, when they said they would give me $20 they asked me to remove or modify my negative review, so here it is in full. In my opinion, I would say, deal with them at your own (serious) risk. Expect to have no resolution of your problem unless you are extremely persistent. Repetitive emails giving no resolution. Buy from an Australian company or Amazon or eBay where customers are respected and have consumer protection and you won't have to pay exorbitant postage fees if things go wrong.

Christmas bags – A 50 bags were very small Same design and no bigger than my hand so nothing would actually fit All very thin plastic Was very disappointed as on the ad looked amazing scam don’t buy

Christmas Bags – Worst customer service ever!! Also their advertising is very deceiving. Thought I was buying a variety of designs and sizes of christmas 'wrapping' bags but received 50 x small bags that you couldn't fit anything bigger than a mug in...... no tags as advertised and all the same design (the ugliest one!)... I have contacted customer service… Read more

twice with a request for a refund and have heard nothing. absolutely disgraceful!! DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!

Tomtop - Purchasers Warning – Dont believe their marketing rubbish. They sell items that are faulty and in my case, just dont work. Then when you try and get a refund or replacement, their customer service is rude and very unhelpful. I purchased bluetooth earphones and they did not work. They didnt even power up when they arrived. weeks and weeks later, no refund, no… Read more

replacement and no customer service. They are just a Chinese rip-off company. If you go to any of there several Faebook pages you will see comments from other customers saying the same thing.

So Disappointed in TomTop.com – I am so disappointed in TomTop Customer Support. After a few good experiences, receiving quick deliveries (even during Covid times) I decided to sign up and receive their promo emails and recommend TomTop to anyone who would listen. Then I had a problem, my last 3 orders. I was ordering face masks, because we will need an ongoing supply these… Read more

days. I made my first order and after receiving confirmation and tracking number link, I also received discount codes and invitations to flash sales. So I ordered more (note the discount codes make the price of Flash Sale items more expensive) and received confirmation and tracking number link. TomTop states that the items will arrive in 10-16 days. The tracking updates make me believe the packages have arrived in Australia in less than a week. I was so pleased I was filling up my shopping cart for more stuff, different stuff, great stuff and I wanted to use my TomTop discount codes. My existing orders had tracking numbers, but they were not updating, so I paused my new shopping cart before payment and started contacting TomTop Customer Support.

This is where my disappointment begins. We quickly find out that the customer support replies always come from 'SupportAnon'.... sometimes SupportAnon looks up my order number before replying, other times SupportAnon gives very general responses that mean nothing and the most recent SupportAnon gives nonsensical replies that would frighten customers away. After tracking that states my packages have arrived to an Australian Facility more than 2 weeks passed without new tracking updates. I requested information about the refund procedure many times. Their replies are similar to, "The item is on the transit to your country and don't worry about it. We will update the news for you asap. Best regards SupportAnon'

Several emails later I informed TomTop Customer Support that I had given up on those 2 orders and I made a new order (and paid it) to replace the 2 orders that didn't get beyond the Australian Facility, didn't get delivered to me. Their replies are similar to, Thanks for your mail As before 2 orders (first order number) and (second order number) we have shipped to you so we can not cancel them. As the order (my new replacement order number) , we will try to cancel it for you . Hope for your understanding. Have a nice day. Wait for your reply Best regards SupportAnon

I have contacted them 2 or 3 times now, to let them know that I have never requested that any of my orders get CANCELLED, I try to explain to Customer Support that refusing to acknowledge my refund request for 2 orders that did not get delivered and sending a cancellation for my new order (which was supposed to replace the lost orders) is unacceptable. The only reply I get now is similar to, "OK we will try and cancel for you, Best regards SupportAnon"

I will have to advise anyone who will listen, to proceed with extreme caution on TomTop, because any issue that needs to involve Customer Support will be a time waster.

I suspect that a lot of Online Shopping sites are smoke and mirrors, that are designed to take a bit of money from a lot of unsuspecting shoppers, who then get caught in a lengthy refund process, that may or may not be successful in recovering funds. It obviously generates a buffer of cash for these online businesses because there is always another new customer who is waiting for a refund (or gives up) and the smoke and mirrors continue. Let's keep a watchful eye on this one.

Faulty Earphones – I got some wireless earphones from them. In less than a month they were faulty. The left piece was disfunctional and wouldn't charge. I wrote to them asking either for a replacement or money back. They asked for a video. Now tell me how you video an earpiece not charging??? I sent them a photo. Nothing heard... DON'T WASTE YOUR MONEY ON THIS SITE.

Item never received and they just tell me the order has expired – Be warned... !!!SCAMMERS!!! They sent me piece of hifi hardware $2-300 worth. I never received it. 1. Turns out it was in shipping on the way back to them apparently. They said wait until we get it back which could take months by ship and then we will advise and send it back to you. 2. They never advised I had to touch base every now and then… Read more

until one day they said I had to get a receipt from Aus Post to say I never collected it. So I got the receipt against their tracking number to state that it was never collected. 3. They said the order had expired and they cant support it anymore.

Not even an offer to refund the money, just YOINK. We will take the cash not our problem.

Ben Roach