TopCashback Australia

Would be 0 stars if possible. I made a purchase due to Topcashback promotion. Purchase didn't track and after following it up Topcashback proceeded to lie, I would refute the lie, and their story would change. In short, I was scammed.

I've used this service to purchase goods from 6 of their affiliated retailers. 4 of those retailers I made multiple purchases over separate transactions. Only one of these retailers refused to accept my multiple purchases made via TopCashBack. These separate transactions would've amounted to approximately $190 being returned to me. So I'm not… Read more

talking about little purchases. These are products that I could've purchased for below the price affiliated retailer but when I factored in the cashback return, I would've got a better deal if my cashback was honoured. I only ever use one browser specifically for TopCashBack purchases without any extensions added so that I don't have any issues with receiving cashback. Well, all 5 of 6 retailers all paid out on every purchase made without any issue. One retailer has ripped me the whole cashback amount, plus the higher initial cost of the product compared to other retailers I could've bought from. I actually now question if TopCashBack might have a hand in this, as the payout expected was pretty high. Were they keeping my cashback? Or is there affiliated retailer just dodgy? Once you know the retailer I'm talking about, yeah you'd probably think the latter. But I still have my concerns about TopCashBack. I've greatly reduced my usage of this service as I've lost all confidence in the business and think I'd be better off finding my own better deals elsewhere. I have bypassed this service for my last 12 purchases of their affiliated for 3 reasons. 1 - I can't be bothered waiting up to 22 weeks for cashback to be granted. 2 - the tiny return percentage rate is not worth it, relating also to point number 1. 3 - I have lost confidence in the service since I was ripped off by one of their affiliated retailers.

NEVER trust Topcashback – Terrible, so hard to get the cash back. Topcashback asks you to provide personal ID and bills to be able to get to next step. In your Topcashback account, shows paid, but you will never receive this payment, when you question it after months, they… Read more

ask you to provide the tax invoice, your personal ID and bill under your name.

Never trust TopCashBack!

TopCashback Australia has helped me in regards to issues with redeeming ebay gift cards from their gift card store in a quick and swift manner. Their support, ongoing updates and prompt response are tops. I have full confidence on TopCashback Australia.

Topcashback AU has been an awesome experience since the beginning. I personally have gained more than $2000 cashback. Occasionally it will not track even though my flow stays the same, but every requests/claim to the service has been 100% positive and credited me my cashback every single time. The best of all is that their customer service team responds very quickly and effectively. The best cashback platform ever.

So far, so good. I only joined topcashback after cash rewards closed. There is another cash back site I also joined at the same time, but I found that the % amount back was often slightly higher on topcashback. Admittedly, this is a small household so I don't have the problem of family members being in the same household and trying to have… Read more

accounts as well, which it seems (going on other reviews) is causing a big problem for some members.

Just as in Cash rewards, you have to wait a while till the cash is available after a pirchase. It can vary I think, but usually at least a month. I haven't made any grand profits, I have found that with some of the companies that offer a cash reward, you have to be very careful to read the details. Amazon is notorious for this (in my eyes anyway). You'll see an email that says up to 10% available on Amazon but when you look, sure, a limited category might be getting 10% but most other things are about 0.3 %.

That of course is not the fault of Topcashback but it does mean you might find another store where you'll actually get a bit more eg 2% back for your purchase, so it pays to shop around.

So far, over the last year or so, I have been paid out about $59, so you won't make a fortune but every little bit helps. The payout process was very easy.

Beware of using Topcashback. Struggling to get them to honour advertised cashback offers when all T&Cs have been closely followed and met. Have been in back and forward emails with them (Excessive wait times for them to reply each time) and they are blaming it on the retailer advising they will not honour the rate. They have made a petty offer of… Read more

goodwill cashback much lower than what I am owed, as I followed all T&Cs. I am out of pocket due to making orders only due to cashback that they have advertised on their website. They need to accept responsibility as they are the company advertising the offers and partnering with the brands. I have advised if they cannot not honour the advertised offer when all T&Cs are followed this is not okay and I will be lodging complaints with ACCC and Fair Trading. If you have similar experiences I encourage you to also lodge a complaint. As notice will be taken when more people raise their issues. If TopCashback will not honour my claim, I will be submitting a joint complaint.

The worst app. The worst cashback company. A friend recommends you. You have $25 pending. I’ve made a few transactions on Temu and they’ve all been rejected. I have a dusk that’s pending and I’d like to upload the receipt but of course they’re outdated customer service comms doesn’t allow uploads. Just a simple message and submit. I strongly… Read more

believe that they do this so that you don’t get the $25. This company feels like a scam to me. I have put so many things through and uploaded tickets and they are pending several weeks on if not months. Customer service are totally useless and unhelpful. If I could give this company a zero or minus I would because that’s what they deserve. You can keep your $25. I’m done using this terrible app. I’ll stick with ShopBack.

Update - I receive a response to be told they do not tolerate aggression or demeaning behaviour because I called the response pathetic. Wow!! No name calling, no swearing, nothing. And this is how their rude and unhelpful customer service responds. How about the threatening response you just sent because I used the word "pathetic. My last chance? I wont be using this horrid company anymore. How dare you respond to me in such a threatening manner! Its okay for you. Hopefully management will see this and review their staff responses!! Obviously this feedback has passed productreview code of conduct! Good luck getting any cashback!

Account deleted ! The nerve of this company to respond in such a manner is disgraceful. Management pay attention to the increasing negative reviews. I will not be responding to your generic response with the emails as your customer service in addition to your policies are the biggest problems!! oh, look!! magic!! This review has passed the standards and is published!! I’m so sorry your oversensitive staff member didn’t like the word pathetic, to warrant such a rude response from them!

Be warned to anyone that reads this, if you decide to give feedback by opening a ticket on the app, you will be scolded with a warning!

The biggest SCAM on the internet. They offer a cashback deal on transactions made at various retailers. An amount appears on your profile as "pending" and it is meant to later change to a transferable amount. This rarely (if ever) happens, and funds are removed from profile without warning. Any positive reviews should not be trusted. Anyone who has written a positive review have definitely been rewarded for doing so.

Update: after responding via email as per reply on here & resending evidence topcashback adjusted cashback to correct amount & suggested a glitch in system may be the cause. They would've had 5 stars had I not needed to go back & forth several times with either bot or human ignoring concern & resend evidence 3 times until it a human or a… Read more ·  1

competent human became involved & resolved the issue. Orig: Beware they side with sellers who wont honour cashback category listed at time of purchase. Example: an amazon purchase of pillows was under kitchen which had upsized cashback. Seller (amazon) said oh its really home, which had barely worth buying for a few cents in cashback. Topcashback wont honour it & side with amazon/seller saying yeah listed category doesn't matter anymore we'll pick & choose what we'll pay out & how/if we'll pay out. Of course they have 90--120 days confirm & pay so your return window has closed!

Hidden international fees wipe out all cashback. Forget the Gift Card shop! If you are buying gift cards on Topcashback AU, look out for hidden fees. Unlike Shopback (which processes payments locally), Topcashback routes their Australian gift card shop through an overseas platform called Runa. I bought a $196.89 Amazon AU gift card expecting a… Read more

modest 1.65% cashback ($3.25). Instead, because the payment was routed internationally, I was hit with a $5.91 international transaction/cross-border fee from my bank. This completely wiped out the cashback and turned a "saving" into a net financial loss.

There is Zero Transparency or Warning at checkout. I contacted their support team to raise this lack of disclosure, and they completely ignored my message. Go to Shopback for gift cards.

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UPDATE (June 2026):

Following this review, TopCashback responded promptly and reimbursed the $5.91 international fee into my account as a gesture of goodwill. They also confirmed they have officially transitioned to a new gift card provider to eliminate these cross-border processing fees entirely for future buyers.

While I appreciate the prompt resolution, it shouldn't require a public review to get a customer support response. Furthermore, pointing to a fine-print disclaimer at the final point of settlement doesn't excuse the lack of transparency. Under Australian consumer expectations, when using a .com.au domain to buy a local voucher in AUD, there is a reasonable expectation of local routing. Burying a cross-border warning at checkout is "hidden pricing friction"—especially when a $5.91 bank fee completely wipes out a $3.25 cashback incentive. That condition is material to the buying decision and should be front and center, not a checkbox at the finish line.

I have upgraded my rating to 3 stars because TopCashback did the right thing by refunding the fee and structurally fixing their platform. Hopefully, the new provider delivers a genuinely fee-free experience going forward.

Followed all instructions carefully, no issues with other cashbacks with Topcashback but my first ever temu purchase did not track and was denied on review. Caused me to overpay since I was counting on the cashback.

Cashback was declined after months with a generic reason. I did not use any voucher code, extension, or other cashback site. Ticket was closed straight away, leaving no proper chance to appeal. Very poor support and no clear resolution.

They confirmed my payout of $90.16. Then the next day they email"As part of our regular checks, we noticed that you appear to have multiple TopCashback accounts. You may not have been aware of this, but it is against the terms and conditions of our site. Unfortunately, this means that we will have to terminate this account." I have extended family… Read more

members who have been referred, however somehow it is against their terms. No T&C say multiple family members/households are not eligible.. will revert back to shopback

Refuse to pay referral bonus due to using the referral link from family member, providing individual ID as requested by their team to verify the account, but still refuse to honour the payment. I consider the service (cashback processing) has NOT been provided with "due care and skill", given failure to verify the account when opening. If your… Read more

company requests an ID or a phone number to verify new account opening, these issues will not happen. Your company fails the obligations at the very beginning but does not want to take the consequences. The other major 'cashback' company has their own procedures to identify new account when opening to avoid damage their customers in the future. Topcashback purely accuse it's all customers' faults but never facing their own inadequates. Very bad experience with topcashback

They declined my payout of around $95.50, I have extended family members who have been referred, however it is against their terms. Disappointed with this outcome, they should make it clear that multiple family members/households are not eligible.. will revert back to shopback

TCB with Temu 40% followed all the steps and did not track. 1 week later with SHopback tracked 50% offer next day, weeks later TCB Im still waiting for claim. I now always preference Shopback as more reliable and TCB is like online gambling.

I made multiple purchases from various merchandises listed as companies where customers can get cash back through TopCashBack. My last purchase on this company was recorded at the end of September even though I spent huge amount of money since then… Read more

for online shopping. I received email from them advising to purchase something from list of companies and they will give $5 back as a gift because of their Bday. I followed their link. I made purchase within time frame and spent more than required to receive $5 back - and NOTHING changed. For TopCashBack - purchase didn't happen. Customer service told me that there are only three companies have been clicked by me and refered me to my earning account. Hovewer, my earning account does not indicate anything since September 2025 nor mentioned three companies either. Overall - Very Negative Experience from deceiving company.

I've been successfully using cashbacks for years so decided to try this new one. Started well and shopped heavily as well as referring my family and friends (so accumulated lots of referrals) but now they claim "I have multiple accounts" (as our… Read more

family all have the same domain) and need to verify and for the past month have locked down all accounts which now have hundreds of dollars waiting to claim (from thousands of dollars of spend). I have already advised the accounts were for family members (and the couple of accidently duplicated ones which they can close) and our family can 100% verify each and every one with ID and receipts.....but since they provided this email they have not responded to any of my attempts to provide verification so the money can be unlocked. I have now emailed the "contact" address four times and not one response (and no response to my family). I'm ready to lodge a Consumers Affairs complaint against them as they have not met their promise on the advertised cashbacks (which is why I shopped through them) and will not respond so I can do so. Stay away and I'll be sticking with Shopback (for which I have more than $3000 in cashbacks without any issue actually getting the money!!) They have no phone number to call and just the one same email they keep posting.... which no-one responds. Super disappointing.

I started to use TopCashback 3 months ago after the closing down of CashRewards. I found that in general, the tracking system is not that bad. Out of the five times in using the site, there's one Amazon shopping that didn't got tracked. Raised the issue after a week's time and got the cashback confirmed in about 2 months. I thought that the bonus… Read more

cashback would be credited to my account automatically but it's not. Raised the missing bonus cashback with them again and it's solved in less than an hour. Fantastic service from the customer support team.