877 reviews
AI reviews summary
User feedback for Total AV reveals a sharp divide between those who find the software effective and those who report severe issues with billing, cancellations, and persistent marketing. While the interface is praised for its simplicity, particularly by non-technical users, a significant number of reports describe the company's business practices as predatory or deceptive.
Pros
Cons
Verdict
Total AV is a functional security tool with a user-friendly interface, but it is overshadowed by widespread reports of unethical billing and aggressive retention tactics. While the software provides basic protection, consumers should be extremely cautious regarding auto-renewals and the difficulty of terminating the service.
Tried to install the programme and after a long installation time, tried to pay the subscription. The site refused to accept my debit card details even though there are funds available and the card number is correct. Contacted Totalav support and it is obvious they did not read my message as the reply was useless, and did not refer to my issue.
I am irate & extremely annoyed - why was my credit card debited with AU$11.00 on the 8 sept., 2026 without my approval & what was this for??? My bank alerted me ????
Reviews with attachments
The virus protection is fine, and reading the other reviews, I feel like they are not related to Total AV. My main issue is with their Web Tools. When setting up the ablocker, it asked me which ads annoy me the most, to which I replied pop-ups. The extensions themselves generated more pop-ups and opened more pages than I had before installing… Read more
them. (all from total AVs products- (x adds blocked, get premium, etc) I was so annoyed, despite still having a trial, I decided to remove the extension. I still kept Total Webshield, but now questioning that too, as it just popped up 'get total VPN'. I already have a premium VPN, and a friend is supplying it for me, as it was licensed for multiple computers, so he had a spare space. I am not interested in your VPN. I can see the products you offer in the App. Please just clearly state which ones I have and which ones I don't. If I want a feature, I will get it. Please stop sending me pop-ups!!! (The notices in your app are fine) If you don't clean that up, I'll go back to my previous antivirus when my license expires.
Hello Danielle, We appreciate you taking the time to… Read more
Why I would NEVER! recommend TotalAV I decided I didn't want to renew TotalAV (for personal reasons), cancelled my subscription, and removed the product from my machine via the Control Panel. That should have been the end of it. Right? Except it wasn't! TotalAV VIRUS CHECKER BECAME THE VIRUS! Every time I go to a new site, I receive a… Read more
notification overlay telling me that TotalAV has expired, and I should click to renew. But I've deleted it! I've finished with it! The message comes up regularly and persistently. I need to click the X in the corner to remove the message. It may have been ok once. But every single time a web site loads?
It is more than annoying. This is the way a virus acts! Interfering with every activity on the machine. Not once. But every time I go to a new site. EVERY TIME!! Multiple times a session! I deleted it, remember? I indicated that I no longer want to interact with TotalAV. So, like a scorned lover, it has embarked on a campaign to get me to renew, stalking my every activity, and reminding me at every opportunity, that I "need to renew". In your dreams!!
And now I go to a site that I've been using forever, but may not have registered itself properly, TotalAV (which I've deleted, remember) "kindly" informs me that this may be some form of Dark Web site, and again, I should reactivate TotalAV to regain protection! This is less frequent as most sites are correctly registered. But why is TotalAV still lurking and stalking my activity in the background when I've deleted it?
For this reason alone, I WOULD NEVER RECOMMEND TotalAV!
Hi Arye, Thank you for taking the time to provide us… Read more (+2 replies)
Total AV is an auto renew scam, get you in at a cheap price $35 then put you on auto renew and dont tell you. I just complained about the auto renew their response too bad we have already got your money Stay Away
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Hopeless, could not detect malware that hijacked my chrome browser but failed to respond to a support ticket sent days ago. Total AV = Total Rubbish
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This company is pathetic and has similar marketing tactics to Norton. One of TotalAV's marketing strategies is to send phishing emails. I would have let it slide, but my inbox has been besieged with up to ten emails a day. They usually take the form of a fake cloud storage notification, which then redirects to the purchase page. I left a similar… Read more
review on TrustPilot, but TotalAV went out of their way to remove the review. This signals that this company is intentionally attempting to target the technologically illiterate (children, elderly, etc.).
I have included in the pictures a sample of 8 typical emails that I have seen from this company. The links in these emails will all eventually redirect to secure.totalav.com, where you can purchase a copy of their software.
I wouldn't pay this company with your money.
Hi Sunnyshenao, We're sorry to learn that you're… Read more
Not easy to get in contact with keep referring to Help Centre which does not help at all and huge fees at renewal time
Latest follow-ups
Trouble-free Protection – Trouble-free (usually) protection. Normal rates a little expensive compared to others in the field but worthwhile to ensure continuing protection.
Follow-up · The app continues to be boringly trouble-free but effective. It hasn't given me any trouble since installing it, indeed I hardly know it's there. Excellent product.
Impossible to get rid of again – several times unsubscribed. They with draw money as they like - from $3.90 to $120 - website is impossible to find to contact. When the finally contact they inform me that I should continue. I have a ANTIVIRUS. 30.&.24 again a withdrawal of $40. I… Read more
cancelled via PayPal now. When it expires every day comes a reminder to renew. Malwarebytes found it as malware and removed it. Instead of total av I now get an e-mail fro Malwarebytes to renew.. DO NOT GIVE TOTAL AV the authority to renew - better --never use it. Check VIPRE antivirus - I have for 15 years now. You do not even know it is installed - but catches all
Follow-up · in july 2026 I received reminders agin -over the half of the size of the monitor. I could not get rid of it. I had to go in safe mode and restore. Installed MALWAREBYTES and it cleared it. I had BITDEFENDER --did nothing. Bought Malwarebytes for all computers. This is rude and why can I not stop it? PUP,s can sneak in - no defender yet I have found.
I have witdrawn all bank accounts, Paypal etc. and they still charge ! And every day an e0mail to renew -this is MALWARE
Worst company ever – The worst company I have ever I deal with, starting by trying to pay the annual fee but for some reason I couldn’t, wasn’t going through, so I went to the Apple Store and asked them if it was something wrong with my device and I was told that I… Read more
didn’t need it as Apple has all the protection I need it, so I didn’t worry and I deleted the application and removed all my information, however they keep charging my CC, but I’m very lucky as my bank keep declining the charge. Horrible company!!
Follow-up · Of course, I don’t even remember who they were.
Positive reviews
Happy with service and security but I had also another Security firm available here where I live and I have paid your Total AV company as well as another Security company so in my next payment I will get the other security co to take up the further security and I will maybe come back lated to Total AV Thank you
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had this for 2 or 3 years, been ok, had a debit attempt on a credit card (unauthorised?) by total AV this year, bank blocked it, not sure what the go was with that. Replaced PC with a laptop recently, not tech savvy so hoping your system recognizes that my subscription is valid until March 2027.
I would give 5 stars except whilst doing the scan it significantly slows down my computer system to the point where it is difficult to use anything whilst the scan is happening
Negative reviews
I had my phone repairman tell me Total AV is absolute rubbish, full of Malware. Took him 2 hours to clean my Galaxy phone, and it cost me $149 to have it working properly again. Could not give this app anything positive. Be aware is my suggestion.
Hi Jill, Thank you for reaching out to us with your… Read more
They should be called total rip off. I was in a laundromat trying too pay for my washing on my phone and ended up in a total av add i keeped press decline and it didn't work so i turned off my phone and took the washing out and went to another place to wash my clothes. When I got home they had taken $39 out of my account now they say it's legal and won't give the money back, so keep well away from this rip off outfit
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Buyer beware...very suspect billing practice. After purchase both AV & ADBLOCK I wanted to cancel AV, but ADBLOCK is actually awesome. It was like pulling teeth trying to cancel & finally I was able to cancel after just paying for 1 month. Now after 2 months I suddenly got charged in arrears for AV after again after canceling. Each time I tried to… Read more
explain & even sent email proof of canceling I got replies from different customer service reps each time. Then finally after several hours I finally got AV canceled & got my refund. Then it further get's interesting when ADBLOCK also stops working. Finally come to find out after purchasing ADBLOCK for 1 year @ 23.00 it will NOT function unless you also have a subscription to AV, which I DO NOT want. Now I have to fight to get my $23.00 refunded...which I'll probably just chalk up to a bad experience. Bottom line, ADBLOCK is great is great as long as you also want AV.
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Recent reviews
Great protection, but it looks like one side of Total AV isnt talking to the other side, because it says in the home page that Total WebShield is ON, but there's a pop-up in the top right corner of the screen which says that Web Shield is out of date and not working.
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Tried this app. Just try to cancel your subscription!!! Is there such a thing as a "legal scam" It's so bad my bank has informed me they are now AUTOMATICALLY stopping all direct debits/ payments to this company. Due to the sheer number of complaints/disputes from customers "trying" to get away from this company That should tell you all you need to know
Hi Mark, Thank you for taking the time to provide us… Read more
The software is fine. However, they don't let you know before auto renewing it, once they have taken the payment only you get the bill which will be very high. It seems people are struggling with cancellation as well.. This company should improve… Read more
the billing practices , advance notifications and transparency if people want to trust this company again.
Follow-up · When you cancel it, they will give a discount for a year. But you need to put that in your calendar, check and cancel the for the following year, otherwise the rate will go up 100 to 300%. The usual renewal cost is 200 to 300%, unless you prudently cancel it. hidden fees- if you click twice, you are in trouble and you need to write them to cancel the duplicate licences. It will be done but time consuming.
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Downloaded total av, programme took some time to go thru all files, but installation was very through, so am happy with this security conversation of total av, hopefully this will give me confidence each time I log on knowing I have total web security back up from all scams.
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Do not go with this company they deny all knowledge of you having an account with them even after sending them personal proof and still continue to take money from your bank!! My bank has had to block them and I've got to get a new card!! How they have got 4 stars on trusted I will never know!! Horrible vile company do not use!!!
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Scammers! They lure you in with a good price offer, then take multiple amounts of money from your account for a one-year subscription. They stole about 200 euros from my card. Stay away from them!
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I've used other brand leader computer security devices however Total AV seems to do a much better job in as much when I decided to purchase AV I had a message on my computer telling me I had 12 viruses, Total AV destroyed these before it was even fully installed.
Totally useless. Uses scam to scare you into… Read more
buying. People there haven't gotten out of 1st grade yet. Took 15 minutes to cancell and get money back. Continued to try to sell more. Emails come fast and furious Now to the point of contacting an attorney to file harrasment complaints against them. Beware. Dumbest id*ots I have seen in a while. That's my opinion
Follow-up · They catch you off gaurd, sell useless trash, and it takes forever to get all the other vultures to stop e mailing for more useless
Follow-up · Go screw yourself. Totally useless. Bunch of morons. Instead of Iran they should have bombed this business
Follow-up · If I wanted to deal with a monkey freaking south African spear chucking pig screwer I would contact you Get lost. Don't harass me any more. Oh I'm sorry, I don't speak spear chucking language you will have to get an interpreter
Hi Crsig, We're sorry to learn that you're receiving… Read more
The program seems to do the job ok but it does lose a star because of an annoying action. I have been getting blocked from accessing links in a subscribed email newsletter that I know is safe. There is no way of bypassing the block or reporting the fact that I believe there is a mistake. This needs to be addressed to get the extra star.
Follow-up · The problem with links to articles in safe newsletters that was happening from the installation has been resolved. Maybe someone read the review. The program is now functioning fully to my satisfaction and is doing the job on my HP laptop.
Tried Total AV and it did not work on the original install. Clicked everything to unsubscribe in the free trial period, which again did not seem to load or process. Was not terribly worried as I had unsubscribed, or so I thougt. Two years later I receive a notice that the subscribtion was being pocessed. Tried to stop it but was denied access… Read more
to the account. Tried to reset the account but the two step verification would come 12 hours later at 1am, and seemed to have a set period to use as none of them would connect when I tried in the morning.
Went to the bank to stop the payment and they were unable to assist until the payment went through. This is again consumed another 2 days of my life.
The amount charged does not reflect the original offer amount ( I am serious about taking screenshots of any payment prior to processing, for this very reason). Total AV has consumed more of my time than their service is worth. Reason I discontinue as it did not seem to mesh with my 2016 macbook.
I have been using Malwarbytes ever since and works on Ipads, Asus laprop, Samsun A54 and the old faithful 2016 Macbook. Price for MalwareBytes is almost the same but the service seems second to none. Ony down side with the Malwarebytes is that it can consume band width for short periods of time but user interface is great.
I wish I could say the same positive things about Total AV but I can't. Considering the time spent dealling with the fallout and lack of response and as I consider my time valuable, they are the most expensive Virus software and VPN. Save yourself frustration before clicking, Accept Free Trial.
Hi Jay, Thank you for taking the time to provide us… Read more
total av was easy to install works great stop the adds very happy
Total AV is pretty good; it does have trouble loading sometimes but it sorts itself out eventually.
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