TrackR

All show no go – It sounds terrific but not enough crowd in Australia I lost my wallet with a TrackR in it and was unable to see a history even though app was running. So not good enough. Poor showing on its said capabilities

Worse!! – Bought, does not connect to app and a month later battery does not work. I write to the company and they reply once and say they going to replace and then they don't. When I followed up they don't respond. My emails are kind so I don't know why they can't even respond. Terrible!!

Useless – The range of cover is not wide enough to be useful.It may help in finding your misplaced keys, phone, wallet etc within your home. But it is very rare not to quickly find these items at home when misplaced, making TrackR practically useless most of the time. The short life of the battery does not help either.Would not recommend it.

Fantastic little device – We purchased a 3 pack of trackr pixels for our 3 retired racing dogs so we can let them off lead and not worry about them getting lost since they are a lot faster than we are! These are great only downside was working out the multiple device sharing but we got there in the end the app is user friendly too

Not as bad as being made out – Got my TrackR units - range isn't enormous but they do work well when in range. Most of the time I lose my keys because I just can't see them and they're not that far away anyway

TrackR Pixel- Good device as long you know its limitations – The TrackR Pixel is a great little device. I have bought a pack of eight and have attached them to those items that I usually struggle to find around the house and I can honestly say that I am very happy with its performance. It is a great tracking device for situations when the device is a short distance from your phone. However, beware that it… Read more

is not a live GPS tracker. You will be able to know the location of the misplaced object only when it is on the Bluetooth range from your phone. If you are looking for something more advanced with longer range tracking capability you will need to buy a GPS tracker which will be far more expensive to buy and run than these TrackR devices.

Once the device is out of your phone's Bluetooth range you will rely on other people's phones having the TrackR application running on their phone to detect your device and send that information to the TrackR network. You will receive a notification that your device has been detected by other TrackR users.

I can definitively recommend the TrackR Pixel.

The good:

-Very handy for people that very often misplace objects around the house. ( Like myself)

-Small size. You can almost attach it to everything. You can even put it inside your wallet.

The not so good:

-In order to take advantage of all the device's capabilities the TrackR application needs to be running in on your phone. That leads to an increase of the battery usage on your phone. I have noticed that my phone's battery will drain more quickly when the application is on on my phone.

-The noise level of the device could be a little bit louder.

-Be aware that the Pixel is not water resistant.

Useless absolutely useless – It never worked or did anything. Now I've lost my keys I can't find them and it doesn't show anything or play a sound. Nothing. This a completely useless products.

Worse than useless – On my dog this gave a false sense of security. With so few people owning them in Australia the crowd sourcing for your trackr is not useful. As soon as your dog has gone a little distance away the bluetooth does not work. The battery has a really short life - so short that some of mine arrived in the mail already flat. I have had cause to try this twice and neither time as it been effective. I regret having spent any money on this.

Useless – Bought a bunch of these and only worked for a few weeks to months. It is useless. Avoid at all costs. Money down the drain. It would be surprise me if this company collapses.

rubbish – batteries run out far to quick making them unreliable, just when you want them batteries are dead, all mine have now died and all disconnected, its time to throw them out and find something better.

Not reliable – Bought a set of TrackR and set up properly with Bluetooth on. Have TrackR in one hand iPhone in other hand. iPhone won't ring even though pressing the TrackR button using one of them. Trying to locate car keys & tells me I need a new battery instead. Then I get alerts about TrackR being located but doesn't actually show me where. The last tracking was about a month ago when I was in another State. I hadn't lost them then. Not happy.

Piece of junk – I bought 5 of these to put on all our sets of keys. One quit working while setting it up and is dead - no joke. The others functioned for anywhere from weeks to months and then died. During that time I was NOT ONCE able to locate our keys when we couldn't find them. Every time the TrackR device was no longer connected. Once we found the keys by… Read more

good old fashioned searching, we would re-connect the TrackR to the app and all seemed to work fine... until we actually needed it to find them again.

Utter rubbish. Someone needs a boot to the head for this junk.

Total waste of money - Do not buy – I bought 5 or 6? in a package and thought it would be a good idea, used 3 of them and all 3 fell apart within the first 2 weeks. Doesn't sync properly whether your running Android or Apple, the app turns itself off so it does not work as advertised. Didn't even bother to open the unused ones and would just throw them away in the next spring clean.

Absolute rubbish and terrible CS – I ended up throwing my TrackR in the bin (where it belongs). It couldn't pick up a location when the pod was less than 4m away. I raised the issue with TrackR and they didn't respond. I posted on their Facebook page and they deleted my comment and blocked me. There is a reason you only see positive stuff on their page. They are unprofessional and the product is useless.

Do not buy! – Cheap rubbish that wasn't cheap! Please don't waste your hard earned! Extremely disappointed, obviously will never get money back, mine stopped working immediately which made my life immeasurably better, thanks!!! Grrrr

Utter Rubbish – Doesn't work at all. Complete waste of money. When you loose stuff it can't find it. Even on testing it when the items are in range it doesn't work. Don't waste your money.

Pathetic product – Bought 5 of the trackr coin sized units. They worked for a few weeks, however each unit failed over time. Ended up losing a set of keys which I’m sure around in my home somewhere. The units are not robust enough for everyday use. The concept is good hence buying them in the first instance. When they did work the sound to locate the unit was very quiet. Summary is product is unreliable and not worth purchasing.

Really Bad – Attached it to my keys, it didn't last a month. Bluetooth was unreliable and didn't connect all the time and despite being advertised to find keys the build quality is flimsy and didn't handle the life attached to a key ring.

waste of money and effort, I so wanted this to work – I selected trackR pixel over Tile after reading a few techie reviews, mainly because it has a replaceable battery which I thought was more sustainable. Im not sure how I missed all of these terrible user reviews, but Im certainly not surprsed to find them now. Things started out fine but the separation alerts kept false alarming, I assume… Read more

every time there was some little disruption in the bluetooth signal. This was mostly ok at home because you could set up a wifi 'safe' zone, but still false alarmed for no apparent reason occasionally, sometimes in the middle of the night.

The one on my dog went batshit crazy (maybe it got wet or something?) and kept alarming even when I deleted the dog's pixel from my app. Man, I was ready to take to it with a hammer.

There was no point keeping the separation alerts switched on, because you just learn to ignore them if they are false alarming all the time. I switched off the separation alerts hoping to still be able to use it to crowd source lost items if needs be. Surely enough I lost my wallet soon after in one of the busiest and hippest streets in Melbourne, but no crowd source alerts. This seemed very strange given the density of users claimed by TrackR in the area. I even drove back through the street with my bluetooth on, but no detection. Eventually someone found it in a back alley that should have been in reach when I drove past. It still had the TrackR pixel in it, but it seemed dead, no longer connecting with my phone when I tried to pair it again, I couldnt work out why - it wasnt signalling low battery. It was only a couple of months post purchase. I tried to reconnect a couple of my other ones at that stage too, but they also seemed dead or something. The app would just endlessly try to connect despite the fact that there was obviously nothing happening, and I had to force-quit the app, after which I force-quitted my entire TrackR project.

Also the batteries on a couple ran low or flat, I had only had them for a couple of months.

Anyway, overall has made my life harder instead of easier and has wasted a heap of time and money. Cannot recommend.

Very disappointed – I live in Brisbane and despite the software telling me there are between 700 and 900 people nearby, TrackR admit this to being a bug as they could find nobody else in my area - after I originally logged a job for the devices not working. Tech support has been woeful - taking two weeks per reply and they just send an FAQ back. Like somebody else… Read more

here said, if you aren't in the USA then don't bother. I was surprised to see an Adelaide entry report success.

In short, I love the idea and am still optimistic, but have had no luck whatsoever so far.

Useless – Bought 5 and put them on my keys and the cat and was going to give the others away. The cat lost its collar within a few days and I spent hours wandering around where the app said it saw it last but never found the collar. Tried a test with my keys and I couldn't locate them in the next room. The most hopeless waste of money ever.

Only works in bluetooth range (30m max) – Good to find keys at home or remotes, or you can use a pixel to ring your phone (which i also lose around the house) If you have ambitions to use on a pet, then you're wasting your time. The pet is so quickly out of range that it won't help find it. Maybe if everyone ran the app on their smart phone it would improve the location, but your pet /… Read more

lost item needs to be within 20m of the phone. Hence serious limitations.

In the home it has found the keys a couple of times, and my phone. So not a total waste of money for me.

Rubbish customer service and product – I have NEVER submitted a product review online before. I came here to write a negative review and am not surprised to see the rating this product has received. My brother bought me a Pixel for Christmas. I had never heard of the company (thinking it to be alike to Tiles). When I tried setting up the device I found the battery was dead. I… Read more

contacted customer service online asking them to send me a new battery, which shouldn’t be an issue due to their promise of free batteries. The representative asked me a bunch of useless questions before he finally concluded my battery was dead. No trash Sherlock. He arranged to have a new one sent to my address.

Fast forward a few weeks (I live in Sydney). A letter arrives with my new battery!!! Opening it up I discovered that they had sent me THE WRONG BATTERY. This is two strikes in my book.

The last strike is that I emailed customer service about the last two problems. That was over a week ago and I still haven’t had a response.

The Pixel is now in the bin where it belongs. I wouldn’t want to even give it away because it is absolute trash.

Don't buy if you're not in states – I bought them from Australia! Didn't realise they were sent fromUS. Delivery took sooo long. You can't use them anyway lol. If you want to put them on your children's bag the only way you can track them is if someone else has a TrackR and that downloaded and they are next to the kid lol. What a joke!! I guess I'll just bin them. The Alexa app is for yanks Arghhhh scams.

Useless Waste of money! – Worked for a couple of days and I was very happy - then just died - waste of money - I was just about to buy another one but it seems that mine wasn't just a bad batch -

Trackr apparently not working in Sydney – This is a bit lengthy, because I want to be accurate and there are a large number of angry negative reviews. I'll say up front that apart from a single twilight zone statement from support (see below), they were polite, helpful, and very responsive (we were basically chatting over email every 5 minutes). I bought a 5 pack of Trackr "Pixel"s for… Read more

Christmas 2017. This review may not apply for Trackr "Classic" or Trackr "Bravo". I guess there may also be different batches of Trackr Pixels with different chip batches in them but this is my guesswork, not advice from Trackr.

My phone is a Motorola Moto G3 and Trackr support state "we have had known issues with compatibility concerning both Motorola and Samsung J series phones". It is possible that users with other phones may have a better experience.

Overall, given the building negative rep and my own experience, and considering that these kind of devices rely on a large user base for the remote tracking feature, I'd suggest that going for a different branded device with similar features would be your best bet. I won't buy more of these.

I found that the Trackr Pixel features performed as follows:

App: a little bit glitchy. When performing maintenance on Trackrs the app may glitch and require a re-start. Nothing serious. Restart always fixes. Only occurs during set up. Does not waste any time. No problem.

Connecting new Trackrs: Usually quick and easy and performs as listed but say 1 or 2 out of 5 may suffer from an apparently low battery right out of the box. Trackr sent me 8 new batteries within a couple of weeks so that was no problem. Eventually you'll get them all showing a strong battery. I'm not sure that this is because the battery is genuinely low. It may be another glitch. You may just be able to power off the Trackr and reconnect and get a strong battery indication (see below).

Maintaining connection: This is the main problem. A significant proportion of the time the Trackr app will show the Trackr not in connection and it will therefore not be able to perform the bluetooth find function in either direction. You may choose to try to reconnect the device when this happens. This can happen even at a few inches range and connection may come back after hours or days. Trackr support advise to keep the app open at all times. I tested this without improvement so I just close the app anyway now.

Reconnection problems: Reconnecting the device becomes difficult. I'm now very good at opening and closing my Trackrs in about 5 - 10 seconds flat in order to remove the battery, powering off the Trackr, and then switching it back on again. You also have to delete the entry for that particular Trackr from the app. I sometimes also tried closing and restarting the app or actually power cycling the phone, although I've no idea if that helps. I would also recommend finding the Trackr app in bluetooth settings (labelled 'Tkr' or something) and unpairing it there first, then you go through the normal add and connect new Trackr process. I'm not saying this is guaranteed to work, it's just what I do. You may still find the Trackr connects intermittently but at least its recognised and registered in the app.

False separation alerts: I wanted to use the separation alerts on my keys / wallet Trackrs but I found that they occasionally started ringing e.g. when both phone and Trackr were in my pockets (happened in a meeting once :-) or when the Trackr and phone were both on and in my bedside table (in the middle of the night :-). I now have turned off the separation alert feature, but I still got false separation alerts! I have now disconnected / deleted and reconnected the Trackrs and am not using separation alerts and hope this is a fix (not sure though). My advice: never switch on separation alerts feature at all.

Map tracking seems to work. This is the main feature for me and it appears to work despite connection problems so I'm retaining the devices for this feature alone. I'm not sure if this will work via crowd sourcing though but there are no indications that it won't. So this is the feature where you can see the last seen location on a map, and I believe that this should work if another Trackr user's phone spots the Trackr when it is remote from me. The mapping is definitely working but I've not had opportunity to test and confirm definitively if it's just through my own phone or through other users as well. It's currently my expectation that this will in fact work reliably.

That's about it for performance.

Trackr support states that the "compatibility list" is as follows:

"iPhone 4s & later - iOS 9 and later

iPad 3rd Generation & later - iOS 9 & later

iPad mini & later - iOS 9 & later

Android 4.4 & later with Bluetooth Low Energy".

Even though my Moto G3 is on the compatibility list, references state it supports BLE, and there is no pre-purchase (or post purchase) warning that Motorola and Samsung J may not work consistently, support gave me this advice after I kept working with the devices for a month to try to make them work:

"Thank you for confirming your phone type. As it it a Motorola, I expect that is the culprit of the issues.

I would suggest using a different device with the TrackR app if possible. I apologize for the inconvenience and frustrations.

Have a nice day!"

When I pointed out the inconsistencies in their messages Trackr support offered a refund.

When I asked them about why they didn't provide a warning about which phones are supported Trackr support responded "We are diligently working on correcting our advertising (along with our affiliate marketers) as we do truly care about our customers, and want them to have the best experience possible."

I'm just updating this review after taking the Trackrs on a road test in Sydney city and to a developer convention. I switched off my phone bluetooth so that the userbase recognition would demonstrate the mapping function. However, I got no map locations registered for the Trackr that was with me after I switched off my bluetooth. So the crowd location was not working. I can't see how this would be dependent on the bluetooth or make of my own phone, so I think this means these devices are almost totally useless for me. I've downgraded the rating to 1, since the failure of the mapping function shouldn't be dependent on my make of phone, which Trackr now states is not supported. I don't know if their software isn't working, or there just aren't any Trackr users in Sydney.

Less Than Useless – Bought a stash of these, but the batteries of the ones which I enabled, lasted no time at all. Asked for a refund on return, and was informed there was a new model - of which they send me replacements instead of refund. The new ones are no better, they don’t like linking or being found, and certainly could not be used effectively. I’ve now got… Read more

the task of trying to return the lot of them ( some of which haven’t been opened, but I have no faith in them), and spiral into the debacle of the supplier not wanting to take the items back or provide a refund. This item is certainly not fit for the purpose it is advertised as being functional for.

Yes -Rubbish ! here in Canada too – Worker for a few days - then quit - so not much use for finding something next week. I should have checked the reviews before wasting money. Also the sound is quite weak so you have to be close to hear it.

Useless rubish – I bought 10, was going to give some out as Christmas presents but after finding only 6 out 10 worked, some had flat battery’s and some the volume was so low you couldn’t hear them. Tried to complain but I just got sent a link to BUY more batteries from them. After a negative response on their Facebook page I’ve now been blocked and can no longer… Read more

comment so wye this crap keeps popping up on my feed I don’t know. Don't waste your money If you get ones that work when you need it the most the battery will be flat and only works in Bluetooth range unless someone else has one who’s close to it.

Expensive dog tag, NOT a tracker – I’m so frustrated. I saw TrackR’s videos which said ‘find your pet’ so I purchased two of then for my 2 dogs. After having to pay additional import tax these are chuffing expensive but I thought they’d be ok. WRONG. The instructions say ‘not to use with pets’ THEN WHY ADVERTISE THEM FOR USE WITH PETS??? So annoyed. The app doesn’t work on my… Read more

IPhone but just about works on my husband’s Android. However, it keeps saying location services are off (which they’re not) and the app rarely connects with the tracker when we ask it to and we’re within metres of it. Just an expensive dog tag. So angry, frustrated and disappointed at the false advertising, for that alone the company should be held to account.

Total Ripoff! Aussies Beware – I bought a couple of these, worked for a few weeks, put one in my car and one in caravan. I have been travelling around Australia for over 18 months and both devices still say I am where I was 18 months ago. Do not buy waste of money

If I could give it 0 stars I would – Doesn't work and gives false locations even when I am right in front of it. I bought 5 and I wish I didn't. Support said to try new batteries and sent me some free batteries but they still are not working as advertised.