Trimly

Terrible service so far – Shoe trees arrived and 'not fit for purpose', usually that would make an Aussie company bend over backwards to help with the return, including covering the costs. Firstly they tell me the size I bought maybe incorrect, and yet I used their size chart. Second they offer to return them based on their policy, that says the items can't be opened, how… Read more

would I know if it's not fit for purpose, without first trying the product? --- A bit of history I contacted Trimly saying something like this... The boot trees arrived quickly, and the quality seems good. However, they are the wrong shape for my R.M. Williams boots (size 9.5G UK), as shown in the attached photos. They do not fit properly and are not effectively removing wrinkles.

A previous, incorrect pair I purchased (size too small) actually fits the boot shape better. This leads me to believe the issue is with the shape of the boot trees you sent.

What is the process for returning these, as they are not fit for purpose?"

trimly got back to me saying something like "Exchange: We can arrange an exchange for a different size or style that may work better. Return: If the fit isn’t right for your needs, we can process a return as long as it meets our return policy."

Since you've decided to proceed with a return, we’ll be happy to assist you. Our return policy allows returns for items that are unused and in their original condition.

Given this item was no longer in their original condition, this left me feeling uneasy, anxious and a little worried. They said using any courier service of your choice, please return the item to the following address:

However this means I would have to pay for an item to be returned that is not fit for purpose, outrageous right!

So after a lot of painful back and forth, and a call from the 'owner' who was abusive shortly after the get go, stating he designed these shoe trees for the exact pairs of Flex RMWilliams I'd bought. This was incredibly hard for me to believe, given i have seen these exact trees elsewhere, namely Ali Express.

I have noticed all the reviews on their site are five stars, yet i'm unable to leave a review, I've raise this with their chat service on about 5 occasions and not had a single reply about how I can leave an honest review. So here we are.

The owner [Name Removed] did not like the honesty of my last review, stating facts as they were written to me in email, so he had those comments removed. We'll keep trying until we get this correct.

After the abusive 'owner' called, he said he would pay for the return shipping. Well that's what is required by ACCC when you sell a product not fit for purpose. ACCC also doesn't take kindly to fake reviews.

They also said the cut on the box, was done in shipping, rather than taking ownership that it was in fact, them.

I'm still waiting for my refund btw.