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Trustpilot

Trustpilot

Trustpilot
1.2

269 reviews

Positive vs Negative
4%96%
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Brand Manager for Trustpilot? Claim your listing.
269 reviews
1 Aussie wines  · Sleep sound therapy machine has sounds that ensure you cannot sleep to them. My machine went into the bin.
1 cavanagh44  · Untrust Pilot! I spent hours writing reviews, attached receipts for proof of purchases. All reviews removed, account suspended. Well done!
5 Tyrone F.  · Veryveryverudmqor dur soy sit sktbsit dogi4 sktuw gkdiwg4 fudge gidyw ru
1 Dave  · Put in a bad review of Goodjobfull an absolute scam company. Review deleted company continues to get high reviews only on Trustpilot. Trustpilot a total scam.
1 Maurice  · They do not accept any negative reviews, so cannot be trusted. It is essentially a fake consumer review site
1 Debbie W.  · Coles home delivery. WHY do I recieve an email to say shopping will arrive in next 30 minutes and I'm still.waiting 3 hours and counting later. Wagga area nsw
NetSource
NetSourceQLD9 posts
  Verified

Best Me weight loss site Claim to have good meal plans for a keto based diet also many other claims. I signed up for a $7.00 1 week plan to see what they suggested. Of course it was USD which they failed to declare! I then found I could only see one day at a time for my USD7.00 and if I wanted to see the whole week I had to pay a whole lot more. … Read more

I cancelled everything at that point. I was then informed that I had in fact signed up for a USD39.00/ month subscription❗️ Total illegal scam and I should have known better- but a warning for anyone reading this.

Julie H.
Julie H.26 posts
 

Courier please has not changed in 3 years Have a parcel coming from Bunnings market place who has advised me it will be delivered today On board for delivery at 7.36 this morning and it is now 12.20 with no sign of it How long does it take to travel from High Wycombe which is there depot to Thornlie NOT HAPPY

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Corey
CoreyQLD5 posts
 

Trustpilot claims to support genuine reviews but it's clear after research online they cater to business that pay fees so the reviews can be manipulated. I have left a genuine review for a product I can prove I own and have several weeks of correspondence with the manufacturer but trustpilot are allowing to business to exploit the system and have… Read more

my review deleted because I don't have an order number...

The item was a gift! But is faulty and the manufacturer has refused to fix it despite diagnosing and confirming there is an issue with the product.

I always thought trustpilot were a reliable source but obviously that's not the case and I didn't realize businesses pay a subscription so that way they can remove negative reviews.

Edit: and they deleted it, so businesses can literally just pay for a subscription and trustpilot will delete negative reviews for them. What a scam.

Reviews with attachments

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John m
John m9 posts
 

ozdesign furniture – On 6th March 2023 we purchased (cost $2629) 6 x dining room chairs and 4 x bar stools of which 6 were defective, 3 were defective beyond repair on delivery to our property on 16th March 2023. we sought to have the courier wait while we inspected the chairs and they refused, and they advised if there was an issue for us to contact OZDESIGN. we… Read more

immediately rang Oz design and sought a full refund as we had no confidence in the quality of the chairs upon removal from boxes and our inspection. We sent email to OZDESIGN customer care on 17th March with all the pictures they required for review. After numerous phone calls and emails, they offered a partial refund /store credit on the chairs in email dated 22nd March totaling $360 of which we rejected. We engaged Fair Trading and they advised us to return the goods to supplier which occurred on the 22nd of May at 6:36pm.Fair Trading advised us by email 27th may that all attempts to engage OZDESIGN had been unsuccessful and to seek further assistance elsewhere namely NCAT.we sought to have chairs returned several times hence the lag in timeline between delivery and final pickup on their part after multiple excuses once again on their part. (Email evidence is available x 59 in total).OZDESIGN Customer Care indicated in several emails that a full refund would occur once the chairs were returned to their Sydney warehouse which should have occurred the next day i.e., 23rd May we would suggest only to be told on 7th June some 16 days later when inquiring once again where the refund was up to and was told in email that the courier had not taken the chairs to warehouse, and they could not issue a refund till chairs had been delivered which we were now told would be taken to warehouse by 9th June COB. Despite being advised that the issue would be resolved by COB on 2nd June. It‘s been excuse after excuse for 3 months and been dealt with by 5 different Indvidual ‘s over that period with no progress on the full refund and in my final email yesterday i advised OZDESIGN that we would seek NCAT support. We are not understanding as to why this company has lied and been deceitful constantly in our dealings and we have also made it quite clear that this issue has had an impact on our health. We had contacted the store directly yesterday where we purchased chairs in a final attempt to recover monies and the manager at Kotara store was very surprised and sympathetic to our issue and she was also investigating as to why there was a delay in chairs being delivered to warehouse and subsequent full refund.Kotara manager was unable unfortunately to give us a full refund as the sales transaction was a bank direct debit transfer and not an Eftpos sale and would have to be managed by accounts section of OZDESIGN in Sydney. UPSHOT: 82 emails, numerous phone calls and 4 months later issue was resolved with a full refund back into our account on 23rd June 2023 one week prior to NCAT tribunal hearing set down for 4th July 2023. be very wary of this business as they quote the terms and conditions on the sales docket as being legally binding but we had not signed it so it was void and they knew that right from the outset!! DO not sign for goods on delivery until you have inspected the items for defect's / damage and reject the delivery outright. THEY will hang onto your money till the last minute so as to gain maximum interest on your money.!! NEVER AGAIN WILL WE DEAL WITH OZDESIGN FURNITURE. (Cheap imported rubbish despite being queried at point of sale as to the origin of the furniture and its quality prior to purchase!! quality furniture on display contrary to delivered final product!!! SEE ATTACHED PICS

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liamau2511
liamau2511VIC
  Verified

This is my personal experience with Trustpilot as a business user. Over time, I have noticed that many genuine customer reviews fail to appear online or are frequently taken offline without clear explanations. This has created the impression that maintaining consistent and visible reviews is extremely difficult unless a business pays for one of… Read more

Trustpilot’s subscription plans.

While I understand that platforms need revenue and moderation processes, the way these events occurred made me feel pressured toward upgrading to a paid package in order to keep legitimate reviews visible. This experience has left me disappointed and questioning the fairness and transparency of the system.

I hope Trustpilot will address these concerns and provide clearer, more reliable processes for handling authentic customer feedback, regardless of whether a business is paying or not like Google maps.

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Emert
Emert3 posts
 

Trustpilot removed my review against Pedophilia for chitchat removing the underage report button from their chat app, so now i know what values trustpilot holds and who are they actually serving

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annelisa
annelisaWA27 posts
 

Westpac cyber attack – My father's bank account has been cleaned out. He got an sms and as he doesn't know how to use sms he rang the bank but they said the funds had already been released! without his consent. I researched how this could happen and found this: "The private details of thousands of Westpac bank customers have been exposed in a cyber-attack on the… Read more

real-time payments platform PayID, which allows the instant transfer of money between banks using either a mobile number or email address."

Latest follow-ups

John T.
John T.7 posts
 

I have just received a TECHXCELENCE iphone 17, promax cover today 5/11/25, but ordered on 28/09/25. Terrible service and during this wait I was also sent the wrong cover, a cheaper inferior one. My cover cost me AUS $150 plus the cost of sending… Read more

the wrong cover back to them (AUS $23.00) I have regularly emailed the support team, always answered by AI and not always answering my questions. I was told that their policy was to refund postal costs if they sent the wrong item. So far no luck. The cover, supposed to be luxury real leather is just a cover!! I cannot recommend their service, their product, or their AI communication. Very disappointed.

 Follow-up  · Just keeping you updated on my experience with TechXcelence and my phone cover order. The correct phone cover did arrive. I posted the wrong cover back at my own expense and TechXcelence said they would refund the postage to return the wrong phone cover. This is actually part of their policy. Australia Post has also confirmed the return. However… Read more

Gail B.
Gail B.WA
  Verified

I went to cosmetique Mandurah for Botox and some filler in my lips for the very first time. Botox in my forehead, crows feet and frown area. Also down near the side of my mouth 4ml. Filler in my lips for the first time. I've never been to a… Read more

company that if their product doesn't work, they require you to right an email to their compliance team to basically explain why their product didn't work on you??? On returning for my 2 week follow up it was noted that I required a top up on my Botox. However they won't fix the small areas such as the area near my mouth. They only fix the larger area, forehead, frown, crows feet. Even though you've paid for it? Mind you these is not divulged before you hand over your money.

Now let's talk about the lips. On my 2 week follow up it was noted by myself and the technician that after the initial swelling had gone down, one side of my lip looked like the filler hadn't taken as well as the other side. Instead of just fixing it, I was told I needed to write to the compliance team with a picture of my concern. Which is very noticeable. Which I have had to walk around with all weekend and finally today I received an answer. Well they're not going to sort out the issue, instead they've wrote this:

We have reviewed your file and can confirm that you received a lower dosage of filler during your recent treatment. Please note that the overall result and how the filler settles also depend on your original lip shape and natural anatomy.

They then suggest the following:

If you would like a more balanced or fuller appearance, we recommend getting a higher dosage at your next session. This will help achieve a more even and enhanced result.

I don't want a fuller lip and end up looking like a duck as I explained in my return email, I just want my lip fixed.

They then had the audacity to ask me this:

Please let us know if you would like us to arrange an appointment for you.

As if I'd spend more money going to a place that doesn't fix their issues in the first place and end up with easy to much filler in my lips that would absolutely spoil the natural shape of my lips.

This company I'd give a huge wide birth , I now have to find a place that'll fix my lip disregarding the fact I paid $778.00, for this treatment and that this company refuse to fix the issue. considering I paid $199.00 just for half a ml for my lips.

Oh and be warned they don't put a numbing gel on your lips before they give you the local, which was very painful . As I stated this is the first time I've had to put filler into my lips due to having a double lung transplant and loosing a bit of volume in my lips due to the transplant.

I find this totally unacceptable and I've never been to a company that blames the clients anatomy and suggest you put more of a different product into your lips, instead of just fixing the problem.

Initial consultation and injections on the 3/10/2025 follow up appointment 2 weeks later on the 17/10/2025.

 Follow-up  · I've lodged a complaint with consumers affairs, due to no satisfaction from Cosmetique Mandurah. The botox has already failed in all areas, initial injections 3rd October 2025, review 17th October 2025 were more botox was required. Now all areas have failed. The filler in my lips, one side worked the other side didn't, again refused to fix… Read more

Paw
Paw3 posts
 

I am disgusted with trust pilot. I had a very pleasant experience with Allied Express couriers and I wanted to let people know, as so many people have left negative reviews about them and I can't understand why. Trust pilot sent me an email saying… Read more

that my review had been removed because it sounded suspicious. It seems that trust pilot only like to publish negative reviews and not positive ones. I will never have anything to do with trust pilot again. What appalling behaviour.

 Follow-up  · Trust pilot had no justification to remove my positive review for Allied Express. I had read so many negative reviews about Allied Express on trust pilot. About nasty delivery drivers and nasty phone staff. I was scared to receive my delivery. Then when I called Allied Express the lady on the phone was lovely and went out of her way to help me.… Read more

Positive reviews

andreq
andreq16 posts
 

Trust pilot is just a s trustworthy as Product review – I've been using both Trustpilot and Product review and they both have their flaws, the major one I've found with Product Review is that whilst they claim not to allow employers to take down negative reviews. I've had multiple reviews be stuck as "Pending" for years on end with Product Review. I'm dubious about both sites, I hope that this is a bug.

Graham
Graham
 

My decision to go ahead was based on Trust -Pilot reviews – On the strength of Iron-Bits reviews posted on Trust Pilot, I invested 2k in Iron-Bits, a company that turned out to be as fake as the reviews they posted on Trust pilot. In reality I would have been better off if Trustpilot didn't exist. Even now with Honest reviews mixing with Iron-Bits Fake reviews it must be confusing for some. Cheers Graham

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Brent
Brent3 posts
 

Are these other reviews written by other review sites?! – Trustpilot does allow both legitimate negative and positive reviews, so I am absolutely surprised by the reviews written here. They are well balanced, and I have read countless poor and good reviews on Trustpilot with a good degree of accuracy (both good and bad) about the companies. Really surprised to see these older reviews below.

Negative reviews

Lauren Nelson
Lauren NelsonACT4 posts
 

Premier Trust Store, an online shop which advertises on Facebook and other social media is a total scam. They advertise a variety of gadgets and products and I ordered 2 of the seatbelt buckle extenders. After over a month of non-delivery, I contacted them and was given some idiotic excuse only to recieve them about a week later. What a load of… Read more

junk. They don't work, the seatbelt buckle does not even clip into them. They are a scam. After many emails to them asking for my money back, they have now resorted to asking me for a video of how my product doesn't work. I then googled Premier Trust Store and sure enough, they are a scam. After you complain enough and they realise you are not going away, they simply stop replying, happily keeping your money while you are left with junk. My advice is to never buy anything from these people and from now on, I will google everything before I buy. It's a shame Facebook and others accept their advertising.

Robert
RobertNSW6 posts
 

2Apply – 1 star. Trustpilot shows them 4.7 stars, ProductReview only 1.1. That’s not a coincidence. They’re pushing fake or paid reviews on Trustpilot to look clean. I spent an hour filling the form – stable full-time job for four years, no gaps. System spits back: „needs at least two years history”. Dates are right, job is real, but the app’s… Read more

st^pid validation blocks you anyway. No customer service, no fixes. If you’re applying for a rental, don’t trust the Trustpilot score – it’s rigged. This thing is a nightmare and agents force it anyway.

Michael
Michael6 posts
 

Warning: Issues with TrustPilot Review Censorship I attempted multiple times to post a legitimate review of Refundable.me on TrustPilot. My first review was briefly published, then removed after Refundable.me responded to it. I provided supporting evidence to TrustPilot, but they refused to republish the review without explaining why. I submitted… Read more

additional documentation and sent two follow-up emails—all ignored. I then wrote a second review with different wording. TrustPilot also refused to publish this one. The pattern suggests TrustPilot may be selectively censoring negative reviews of Refundable.me. Their complete lack of communication and transparency raises serious questions about the integrity of their platform. I'm now posting my experience here since TrustPilot appears unwilling to allow honest customer feedback about this company.

Recent reviews

Chato P.
Chato P.15 posts
 

They literally protect scammers. I have seen a review page on their site for an actual ponzi scheme that was consistently rated over 4 out of 5. The ponzi scheme operators simply spammed fake 5 star reviews for their own ponzi scheme while at the same time flagging any negative reviews which sometimes succeeded in having them removed. So despite… Read more

multiple people giving 1 star reviews and multiple people saying their money was literally stolen by the ponzi scheme Trust Pilot still gave them a high rating and a glowing summary. LMFAO Do not trust Trust Pilot. They take money from scammers and help funnel innocent people into their fraudulent schemes.

snowgum21
snowgum21
 

Very poor reports and beware you are being signed up to a subscription service without your knowledge. Money will come out of PayPal and there are NO REFUNDS! Paypal will side with them.

Sally A.
Sally A.Victoria
 

The item from JacobNora was NOT as reviewed. The advertisement for item was manipulated and stolen from Jacob&Nora a legitimate business with a slight name change being the & between Janob Nora.

Loraine B.
Loraine B.
 

I visited Ally Store in Brisbane to buy a gift for my granddaughter in October for Christmas unfortunately they did not fit she was very upset. The items still had the labels and also the receipt. On taking the items back to the Carindale Store we were then told that they could not be changed as Ally had an 30 day policy, I was not informed of… Read more

this and told the sales assistant it was for Christmas they said no problem as long as the items had their label and receipt items could be replaced. Stay away from this shop no consumer rights of any kind.

Christo W.
Christo W.2 posts
 

They're a for-profit marketing tool, solely used by all the usual suspects with the most funding to push the most paid promotions - to appear trustworthy on face value. Hence the conveniently flashy name. In reality, it's a marketing circle j*rk, built to j*rk the circle of profiteers who profit from the asleep masses who don't pay attention and… Read more

chose the colorful and shiny easy route. It does not prioritize honest reviewing. It's not a far stretch to assume that they're flooded with obviously fake reviews. Enough for companies to screenshot those fake reviews and paste them onto their morally grey business model's homepages, in order to trick clients (who are on the conveniently paved and easy to traverse marketed pathways) into thinking they're not being marketed to.

It's big corporate handshake and nothing less.

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KBat
KBatVIC
 

Read the reviews carefully, and then reread them. Don't trust Trustpilot. Delve into what you read. I have been conned by the positive reviews that have turned out not true. Find another site.

S H.
S H.NSW
 

I spent some considerable time writing a review for a travel company that uses Trustpilot. The review was posted, and the travel company even responded. Then Trustpilot removed the review and can’t or won’t explain why. They will only say something that suggests their AI bot found ‘unusual patterns’ that made it suspect in some way. They won’t have a human review it to see that there is no issue. What rubbish.

Jim
JimNSW9 posts
 

Trustpilot protects multiple companies from disparaging comments despite their own business model. The more corrupt or illegal the company the less likely Trustpilot is to allow a review of them. I’m launching investigations to see how much of their funding comes from the companies they protect.

Anne G.
Anne G.QLD7 posts
 

Minus 10 Stars! RIP OFF! Ridge Ryder Telescopic rechargeable fan only worked for 1 season! I've tried multiple times fully charged & it does not suck or blow air anymore! Many others have the same problem! If it needs a battery it costs $40+ & that's not guaranteed to work!! RIPPED OFF!! Anne

Sophie Watts
Sophie Watts
  Verified

Purchased Mosquito Repellant Lamp x 2 products from Label Products BV. Avoid these items and this company. Inept description of goods, failure to disclose country of origin, or that the propellant arrives in 6 tablet format using two at a time. No expiry date on the tablets nor an ingredients disclosure list.

Shaun
ShaunQLD14 posts
 

Subject: Disappointing Experience at Coles Kwinana I am writing to express my disappointment regarding an unpleasant experience I had today at your Coles Kwinana store. As I approached the counter where a staff member was preparing flatbread wraps, she hastily gestured with her hands, indicating “no.” I then politely asked, “What time will these… Read more

be ready?” to which she abruptly replied, “I cannot hear you.” After repeating my question more loudly, she responded curtly, “In 15 minutes.” I was taken aback by the tone and manner of her response. The staff member, named Jojo, did not offer any apology or acknowledgment when I raised my concern about her impolite behaviour. I have always chosen Coles as my preferred supermarket due to its quality products and excellent customer service. However, this encounter was disappointing and not reflective of the high standards I have come to expect from Coles. I trust that this matter will be addressed appropriately to ensure such behaviour does not recur.

Gary
GaryQLD4 posts
  Verified

SCAM ALERT MOMO_HACK_1 This p[ace is nothing but scammers and just keep taking money and making promises. lost over 20k to them and still promise to pay but more excuses

Max
MaxQLD2 posts
  Verified

Do not use Cluey learning, you can never speak to anybody apart from a bot online, then to top it off the tutor's change 2 hours before the lesson so your child misses out on the semi regular tutor. Avoid this company at all costs

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