Automatic Renewals of payment for products, particularly software via the Internet. It was recently discovered that many/most "Clearing House" sales agencies are specifically including a tick box or descriptive wordings in order to setup automatic periodic renewal of products (usually annually) where the purchaser either doe not see or expect a… Read more
repeat of the same transaction after that first purchase. The most concerning thing is that if the tick box is automatically ticked or the sale conditions are worded to imply a 'renewing charge" will be made is fundamentally taking advantage of the purchaser. The obvious answer is that sellers must not be allowed to automatically tick the box or imply automatic renewal will occur without specific acknowledgement of the condition and its meaning/consequences. This position exists regardless of whether what method of payment is Using a credit card or charging agents such as Banks and also Paypal, Afterpay, PayGo are all in the same position and in many cases executing manufacturer/supplier secondary charges on users without there actually being a need for the renewal or extra product. The main issue herein is seen as the "Tick Box" being automatically ticketed when firstly in fact it should only ever be by conscious agreement of the customer to ensure they are aware of the circumstances. It would appear that many thousands if not millions of dollars are made by the supplier or sales agency in a very significant number of cases when there was never a true agreement to enter into such a contract. Regrettably, and most of us are guilty of not reading every page of documentation containing conditions of sale that include the automations. Governments and Consumer Protection bodies do not appear to have grasped th extent of this problem.
- +3
⚠️ BUYER BEWARE – AUSSIE VOGUE ⚠️ They cannot be given a star because it’s a SCAM. I ordered this gorgeous fitted green dress about 14 months ago under a different name, they use several. They pretend to be an Aussie company but they are not. They use to sell under the name Anna-grace. What actually arrived looked like a green parachute with… Read more
sleeves. It was about four times too big, had absolutely no shape and the quality was shocking. Honestly, don’t buy from this company. They are not from Australia they are actually based in China. It’s a massive scam. They refused to refund me. So I contacted my bank, and thankfully they returned my money due to false advertising.
Lesson learned: pretty photos mean absolutely nothing. Based on my experience, I’d rather wrap myself in a green bedsheet and save the postage.
Peozamal.com comes up when you click “shop now” on an ad that is for selling excess Amazon or electrical trade boxes full of mystery items. I am playing Water Sort as a game through the “Just Play” app (which is legit and does pay out immediately even though the amounts are small). I did not order anything. I checked TrustPilot and it had 0… Read more
reviews. Steer clear of this site. You will either receive a box of useless stuff or get no box at all. I’m disappointed because I would have bought something if they could have been trusted. Another warning sign is that the first time the ad came up, it didn’t go to any site at all. They possibly move sites to avoid complaints etc.DON’T TRUST.
Reviews with attachments
ozdesign furniture – On 6th March 2023 we purchased (cost $2629) 6 x dining room chairs and 4 x bar stools of which 6 were defective, 3 were defective beyond repair on delivery to our property on 16th March 2023. we sought to have the courier wait while we inspected the chairs and they refused, and they advised if there was an issue for us to contact OZDESIGN. we… Read more
immediately rang Oz design and sought a full refund as we had no confidence in the quality of the chairs upon removal from boxes and our inspection. We sent email to OZDESIGN customer care on 17th March with all the pictures they required for review. After numerous phone calls and emails, they offered a partial refund /store credit on the chairs in email dated 22nd March totaling $360 of which we rejected. We engaged Fair Trading and they advised us to return the goods to supplier which occurred on the 22nd of May at 6:36pm.Fair Trading advised us by email 27th may that all attempts to engage OZDESIGN had been unsuccessful and to seek further assistance elsewhere namely NCAT.we sought to have chairs returned several times hence the lag in timeline between delivery and final pickup on their part after multiple excuses once again on their part. (Email evidence is available x 59 in total).OZDESIGN Customer Care indicated in several emails that a full refund would occur once the chairs were returned to their Sydney warehouse which should have occurred the next day i.e., 23rd May we would suggest only to be told on 7th June some 16 days later when inquiring once again where the refund was up to and was told in email that the courier had not taken the chairs to warehouse, and they could not issue a refund till chairs had been delivered which we were now told would be taken to warehouse by 9th June COB. Despite being advised that the issue would be resolved by COB on 2nd June. It‘s been excuse after excuse for 3 months and been dealt with by 5 different Indvidual ‘s over that period with no progress on the full refund and in my final email yesterday i advised OZDESIGN that we would seek NCAT support. We are not understanding as to why this company has lied and been deceitful constantly in our dealings and we have also made it quite clear that this issue has had an impact on our health. We had contacted the store directly yesterday where we purchased chairs in a final attempt to recover monies and the manager at Kotara store was very surprised and sympathetic to our issue and she was also investigating as to why there was a delay in chairs being delivered to warehouse and subsequent full refund.Kotara manager was unable unfortunately to give us a full refund as the sales transaction was a bank direct debit transfer and not an Eftpos sale and would have to be managed by accounts section of OZDESIGN in Sydney. UPSHOT: 82 emails, numerous phone calls and 4 months later issue was resolved with a full refund back into our account on 23rd June 2023 one week prior to NCAT tribunal hearing set down for 4th July 2023. be very wary of this business as they quote the terms and conditions on the sales docket as being legally binding but we had not signed it so it was void and they knew that right from the outset!! DO not sign for goods on delivery until you have inspected the items for defect's / damage and reject the delivery outright. THEY will hang onto your money till the last minute so as to gain maximum interest on your money.!! NEVER AGAIN WILL WE DEAL WITH OZDESIGN FURNITURE. (Cheap imported rubbish despite being queried at point of sale as to the origin of the furniture and its quality prior to purchase!! quality furniture on display contrary to delivered final product!!! SEE ATTACHED PICS
Wrote a genuine review about Ermai spa at the crown (offers cheap facials then applies pressure on you to purchase creams for over $300 each) The owner was very unhappy and responded to my review, attempted to call me to remove it. Then trust pilot send me a message saying my review was removed because 'a team of experts to look for patterns of… Read more
unusual behaviour. If something doesn't look right, we stop reviews from appearing on Trustpilot in the first place, or we take them offline if they're already visible' It was obviously because the company asked them to. There are numerous good reviews for the same company from people who have never reviewed anything else yet they are not 'flagged by their team of experts'
Very disappointing experience with S&J Plumbing and Gafitting – extremely high charge for a very basic job. We called this company on 3 August for a non urgent job of blocked drain on our investment property. I met technician NIck Maloney onsite, he arrived at 2.32pm the next day (weekday). The technician first quoted me $900! to use a water jet… Read more
to unblock the kitchen sink drain, which I immediately declined, as I had quotes from other plumbers, quoting $200-450 max (with camera and water jet). But because the technician was already there, I asked whether there was a cheaper option, and he suggested using a chemical treatment, he said it was much cheaper option. I agreed to the chemical treatment believing it was a much cheaper alternative. I did not see or knowingly approve a $720 quote before the work was carried out.
Only when I came home and opened my emails, I saw the email from S&J Plumbing and Gas, with the quote! - apparently the technician emailed me the quote when we were onsite, but did not tell me about it! I did not open, read or approve that emailed quote. Instead, while onsite, the technician presented me with an IPad showing a blank screen with a place for me to sign. The $720 price and quote were not displayed to me on that screen. I signed without understanding that my signature would apparently be treated as acceptance of a $720 quote that I had never seen (minus $89 first customer discount the Company advertise on their website to fool customers into paying super high charges they have).
The actual work took 12-15 minutes (I have prove that it was not longer than that), and the technician was off at 15.03pm. The technician used a plunger and poured one bottle of chemical drain treatment down the drain! That was it for $631 - there was no water jetting, mechanical drain cleaning or camera inspection, the basic non-urgent job during business hours.
Had the technician clearly told me, “This chemical treatment will cost $720,” I would never have agreed to it**, particularly after I had just rejected the $900 jetting option because it was too expensive. After seeing the quote, I contacted the company immediately after discovering how much I had been charged. The admin lady told me that she will report my concerns and my request for the charge to be reduced and a partial refund provided. Ok, I have made an error engaging S&J, but why I have been charged at the higher end of this company price list for 30minutes of technician's time and bottle of chemical liquid? The admin lady said that S&J charges for unblocking drains are from $500-900. So to me the fair (but still inflated) charge for this service would be $500-$89=$411. Still this is far more expensive, comparable to other plumber, who quoted $200- $450 (the top tier is for using jet and camera)
The admin lady has said that a manager would call me back. I have now followed up three times and no manager has called me back.
After this experience, I have read other Google reviews for this Company - I wish we had read those reviews before calling S&J! - multiple customers reporting concerns about very high charges for relatively simple jobs, and also reporting that no one calls back when they complain.
We are now putting the dispute in writing and, if it is not resolved, intend to lodge a complaint with the Queensland Office of Fair Trading.
Based on my experience, I cannot recommend this company, stay away.
Trustpilot claims to support genuine reviews but it's clear after research online they cater to business that pay fees so the reviews can be manipulated. I have left a genuine review for a product I can prove I own and have several weeks of correspondence with the manufacturer but trustpilot are allowing to business to exploit the system and have… Read more
my review deleted because I don't have an order number...
The item was a gift! But is faulty and the manufacturer has refused to fix it despite diagnosing and confirming there is an issue with the product.
I always thought trustpilot were a reliable source but obviously that's not the case and I didn't realize businesses pay a subscription so that way they can remove negative reviews.
Edit: and they deleted it, so businesses can literally just pay for a subscription and trustpilot will delete negative reviews for them. What a scam.
This is my personal experience with Trustpilot as a business user. Over time, I have noticed that many genuine customer reviews fail to appear online or are frequently taken offline without clear explanations. This has created the impression that maintaining consistent and visible reviews is extremely difficult unless a business pays for one of… Read more
Trustpilot’s subscription plans.
While I understand that platforms need revenue and moderation processes, the way these events occurred made me feel pressured toward upgrading to a paid package in order to keep legitimate reviews visible. This experience has left me disappointed and questioning the fairness and transparency of the system.
I hope Trustpilot will address these concerns and provide clearer, more reliable processes for handling authentic customer feedback, regardless of whether a business is paying or not like Google maps.
Latest follow-ups
If there were a choice of ‘no stars’ to describe this place , then I would have chosen that as they do not deserve any stars. My internet server closed down their email services and that included my email address, with them, which was the address… Read more
I used for Trustpilot. I therefore had to remove that email address from Trustpilot and give them a different email address. When I tried to advise them of the change, they said it could not occur until I confirmed from my old address that this was actually the case. I could not confirm anything or respond to anything from that old address because the email address does not exist any more. 14 emails down the track, no matter how many times I told them that, they insisted that they had sent many emails to the old address and that I did not respond to any of them so they could not do anything to change the address. Of course I couldn’t respond and, each time, I explained why they just did the same thing. They just did not understand that responding to them was not possible from a non-existent email address. I asked them time and time again during those 14 emails to sent their emails to my new address so that I knew of their existence and I would respond from there. They refused to do it, pressuring me to respond from my old address. By this time I could see it was useless keeping this up and that I might be dealing with an AI system that was not programmed to deal with simple email address changes, so I closed my Trustpilot account. People, before you consider opening an account with this difficult organisation, think twice, because, if they can’t effect a simple change of email address for customers and insist on responses from non-existent email addresses, then how can a user communicate sensibly with them about anything else?
Follow-up · The final outcome was that I pointed out to Trustpilot the fact that, no matter what I did, and that included phone support as well as sending them 14 emails from 05072026 to 29072026 trying desperately to make them understand that they can't receive responses from email addresses which do not exist (they insisted each time on saying the same… Read more
Purchase two red light therapy wraps for horses from Chevaroo the beginning of may 26, when Items didn't arrive they continually replied to my emails with generic responses items are under review. $250 gone and nothing from Chevaroo....Buyer beware....
Follow-up · Item was returned to sender during delivery , which Chevaroo acknowledged. Following numerous emails enquiring as to the status of my order...which I always received the same generic reply nothing seemed to happen I had paid for the items using Mastercard with original delivery supposed to be two weeks.
- +1
Opacity, which supposedly sell incredibly gorgeous clothing is definitely a scam site. I ordered some items about 3 months ago, which never arrived. The tracking app suggested that my order has arrived but upon checking with my post office it… Read more
emerged that the tracking number was an actual scam too. I've attempted to retrieve my money but am still waiting for a response. Biggest lesson learnt "if it sounds too good to be true, it very like is."
Follow-up · Yes, I did contact my bank but they didn’t achieve anything. I had unfortunately used Apple Pay. Never again will I use this on an online purchase. Had I used Pay Pal I think that I could have done better in attempting to retrieve my money. Sadly, I’ve just had to put this experience down to prize paid for a learnt lesson!
Positive reviews
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Rocket play are very good site an very helpful highly recommended
Boost bet is the best betting Australia has developed.try it
Negative reviews
Horrible horrible service. I paid for same day delivery and as I write this I have been sitting in my car at work after a 12 hour shift from 6pm till 9pm as they stated and no delivery. I asked them if there was any options to get earlier and they had no options other than to deliver to another location. There is no contact info for the driver and… Read more
I am sitting here waiting not knowing when and if they will even arrive. I regret ordering from this company....
I was informed that I had provided a fake review on Trustpilot and I had to give evidence of my dealings with the company I had reviewed. I never heard back from Trustpilot (after providing the evidence) so attempted to liaise with Sam their bot but that was a frustrating experience. There doesn't appear to be any way for me to speak with an actual human being.
Tried to leave a review on Trustpilot today like I always have in the past. Unable to log in using email, Facebook or Google account. Have treied different browser, computer etc. Always get "Something went wrong. Please try again." What a joke. Not even any help I can find to find out why. Seems like they have blocked me from posting reviews???
Recent reviews
I've had 2 reviews removed. One was positive and I showed them PROOF. I had a company disagree with me although I'm correct on my negative one it got removed. My positive review for a company. Wanted proof I've dealt with them. So I showed them email and inbox. Trustpilot is not TRUSTWORTHY. A big company can get a review taken down. If you give a positive to a place that they don't like. It gets taken down.
Used to be the gold standard. Now? Fool's gold. Trustpilot was once genuinely useful — a place where real customers shared real experiences, and businesses were held accountable. I relied on it. That era is over. The platform is now flooded with AI-generated reviews — suspiciously polished, oddly enthusiastic, and utterly fake. Businesses game the… Read more
system at scale, and Trustpilot's detection tools simply can't keep up. When every dodgy operator can manufacture a 4.8-star reputation overnight, the ratings mean nothing. The cruel irony is that a review platform is now the thing that needs reviewing — and failing. When you can't trust the reviews on a site built entirely around trust, the whole premise collapses. Sad, because the idea was a good one. But good intentions don't survive bad incentives. Use Reddit, ask friends, or dig into forums instead. Trustpilot in 2026 is a graveyard of credibility dressed up in star ratings.
Unfortunately it seems Trustpilot has changed it's advanced automated detection technology to review our reviews. After 18 months of writing a positive review about Covermore travel insurance their system has suddenly decided it is likely a fake review & removed it. My first thought was that the email I received was a scam. However on checking my… Read more
account I found the review had been removed. They did advise that they MAY reinstate the review if I go to the trouble of digging out long buried documentation to prove my review is genuine. Certainly not worth the effort after 18 months as I doubt anyone bothers looking that far back anyway. Needless to say my trust in Trustpilot had taken a hit.
I definitely do not recommend Budget Insurance. I paid for my Vehicle Insurance, for 1 Year. I was supposed to receive a $60 Gift Card. 3 Phone calls by me. No response. Then I had someone from Budget phone me. She guaranteed, I would receive my Gift Card, and she would follow up, the following week. No, follow up call. I then contacted the… Read more
Ombudsman. I was to receive $100 deposited to my Bank Account, and my $60 Gift Card. I never received the $100. This was in March this Year. I went to use my Gift Card, last week. No Gift Card. I contacted the Ombudsman again. Looks like my Gift Card, is valid again. Never received the $100. I will NEVER, use Budget Insurance again. And, i DO NOT recommend them, to anyone.
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I had written a review about a seed company but it turns out Trustpilot DID NOT allow reviews for the company I intended to review so they REDIRECTED me to the wrong company. I gave a scathing review to a company that probably did NOT deserve it. Trustpilot did nothing at first but when the company I reviewed (the wrong one) contested my… Read more
experience, I was about to REALLY lay into them until I noticed some T.I.N.Y. print saying that it was possible I could have reviewed the wrong company. I noticed it by accident and it was SO SMALL that anyone could have missed it. DO NOT TRUST TRUSTPILOT!!!!!
Please aware that Trustpilot reviews for Origin Energy will only show those positive ones but all negative ones are blocked. I just submitted a negative review on Origin and my account got blocked right away by Trustpilot.
Best Me weight loss site Claim to have good meal plans for a keto based diet also many other claims. I signed up for a $7.00 1 week plan to see what they suggested. Of course it was USD which they failed to declare! I then found I could only see one day at a time for my USD7.00 and if I wanted to see the whole week I had to pay a whole lot more. … Read more
I cancelled everything at that point. I was then informed that I had in fact signed up for a USD39.00/ month subscription❗️ Total illegal scam and I should have known better- but a warning for anyone reading this.
Courier please has not changed in 3 years Have a parcel coming from Bunnings market place who has advised me it will be delivered today On board for delivery at 7.36 this morning and it is now 12.20 with no sign of it How long does it take to travel from High Wycombe which is there depot to Thornlie NOT HAPPY
Premier Trust Store, an online shop which advertises on Facebook and other social media is a total scam. They advertise a variety of gadgets and products and I ordered 2 of the seatbelt buckle extenders. After over a month of non-delivery, I contacted them and was given some idiotic excuse only to recieve them about a week later. What a load of… Read more
junk. They don't work, the seatbelt buckle does not even clip into them. They are a scam. After many emails to them asking for my money back, they have now resorted to asking me for a video of how my product doesn't work. I then googled Premier Trust Store and sure enough, they are a scam. After you complain enough and they realise you are not going away, they simply stop replying, happily keeping your money while you are left with junk. My advice is to never buy anything from these people and from now on, I will google everything before I buy. It's a shame Facebook and others accept their advertising.
2Apply – 1 star. Trustpilot shows them 4.7 stars, ProductReview only 1.1. That’s not a coincidence. They’re pushing fake or paid reviews on Trustpilot to look clean. I spent an hour filling the form – stable full-time job for four years, no gaps. System spits back: „needs at least two years history”. Dates are right, job is real, but the app’s… Read more
st^pid validation blocks you anyway. No customer service, no fixes. If you’re applying for a rental, don’t trust the Trustpilot score – it’s rigged. This thing is a nightmare and agents force it anyway.
Warning: Issues with TrustPilot Review Censorship I attempted multiple times to post a legitimate review of Refundable.me on TrustPilot. My first review was briefly published, then removed after Refundable.me responded to it. I provided supporting evidence to TrustPilot, but they refused to republish the review without explaining why. I submitted… Read more
additional documentation and sent two follow-up emails—all ignored. I then wrote a second review with different wording. TrustPilot also refused to publish this one. The pattern suggests TrustPilot may be selectively censoring negative reviews of Refundable.me. Their complete lack of communication and transparency raises serious questions about the integrity of their platform. I'm now posting my experience here since TrustPilot appears unwilling to allow honest customer feedback about this company.
They literally protect scammers. I have seen a review page on their site for an actual ponzi scheme that was consistently rated over 4 out of 5. The ponzi scheme operators simply spammed fake 5 star reviews for their own ponzi scheme while at the same time flagging any negative reviews which sometimes succeeded in having them removed. So despite… Read more
multiple people giving 1 star reviews and multiple people saying their money was literally stolen by the ponzi scheme Trust Pilot still gave them a high rating and a glowing summary. LMFAO Do not trust Trust Pilot. They take money from scammers and help funnel innocent people into their fraudulent schemes.
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