UCar
71 reviews
Fraud company; poor management keep your money – Company is loose in chasing insurance for you. They keep $1000 at the beginning. And say if you put a ding on the car they will keep the entire $1000 without chasing the other party. They do a simple lazy butt analysis and decide it's better to have your $1000 rather than getting it from the at-fault party. Unethical company. Avoid.
Reviews with attachments
Unhelpful Staff and Dishonest Business – Stay away from this company. I have returned the car after someone else hit it in the back, I have given all the information needed for UCAR on the following days so they can get their money back from the insurance of the person who damaged the car. The responsible admitted her fault and had an open claim waiting for this company to call. Even… Read more
with all the information on their hands (witness contact, other drivers information and the insurance claim number), they are not only refusing to return my bond but charging an extra AU$1350 so they MAYBE return the value of my bond.
Unprofessional and the car was crap/already damaged at the time I got it.
Positive reviews
Ron was really helpful – The whole process was very quick and easy. Ron from UCar helped me all the way from finding a car for me and doing all the paper works. Thanks a lot.
The service from ucar is perfect. The Company has not failed me whatsoever – Just want to provide a honest review and say how much I appreciate using the services of UCAR. This is my second Toyota Camry which is probably one of the best driving cars I have ever driven on the Queensland roads. Also I'm happy with the processing of the payments each week and the excellent service from Joe and Ron.
Ron excellent client relations – I was impressed with the approach from Ron and his understanding on the phone. The whole process was fast and easy. I was a previous client and that certainly helped in the process
Negative reviews
Not very good service – UBER still didn’t approved the ‘Safety check Report for Reg. CI93VD car’. Ucar gave me a hard time. Because yesterday they gave different car and everything was approved. After that they change the car gave different car and documents doesn’t approve by Uber. So I can’t drive today. Also this car doesn’t have floor mat. I bought a floor mat for the car from ALDI store. Still I’m waiting for Safety check report approval.
Very very very poor NO CUSTOMER SERVICE – I have been renting through these guys very poor attitude towards their customers manager was very poor did not care about the company that he is representing. A 25$ has been cut from my bond which i clearly stated to him that isnt the point. I asked him that as a business UCAR isnt it priority to keep customers happy and to keep them on board or… Read more
leave but to refer ucar to others with positive reviews, He coudlnt answer. Guys my point is they didnt lose me for 25$ they lost me with 10 other drivers i made to rent through ucar because of poor attitude. I also asked him dont you think your boss or owner of the company will be fuming because you have lost him 11 customers 4600$ a week due to poor behaviour and being unprofessional. Again no response. DONT WASTE YOUR MONEY ON THESE FOOLS .
Fraud!!! Don't rent with this company – rented a car from them for about a year had a accident, the other guys at fault hitting me from behind, the other party already made the claim, I gave them the claim number but their not contacting the party to get the car fix and want to collect 1000 dollar from me and still waiting for my 500 bond to be return.
Recent reviews
Best treatment for rideshare customers – I've been a return customer for 4 years and have always had completely friendly and transparent communications and dealings with UCAR. Jerry has always been a great point if contact and now Ron. Thanks guys
Excellent service! Fast answers! Clear explanations! – Ron was really efficient and fast in the response. Also a very polite person! Got the car in almost no-time. Thank You very much Ron. Thank You very much UCAR. Very serious company
Amazing service – The guy Ron was super friendly & helpful. The cheapest price I found. Very friendly and cooperative staff.. They provide excellent service. Thank you for providing outstanding service. Staff is trained to handle all type of queries.
Just the quickest easiest – Car rental was done within 30 minutes. The guy Ron was super friendly & helpful. The cheapest price I found within my criteria. What else u want? All the best for them
Great service – It was a pleasure to deal with you, so helpful, very professional and meeting all aspects, Thank you very much, I will tell everyone about your great service and your work, thank you Ron you are a champion
This vehicle to now perfect – I am very happy with the professionalism of Ucar and Cedar Mobile Mechanical at Coopers Plains He is a genius and has turned a uber rental vehicle back into a new running type vehicle again. Well done Ucar for your attentiveness on this matter. ***** 5 Stars to Ucar and Cedar Mobile Mechanical and his crew.
The Best of Best car rental across Australia – Hi guy I just want to say thank you so much to Ron for his great customer support . Thanks a lot Ron and I recommended Ucar to everyone in Victoria and Australian. Cheers buddy. Mathew the Uber driver.
The service is excellent – Can't say more about the service delivery. It was great working with Ron from the very beginning of leasing this vehicle. I would certainly recommend this Company to my friends.
Excellent service – It is very easy to start with. Ron helped me through the process and I got the car in very short time. No hidden charges. I will highly recommend Ucar.
Thanks Ron for your support I'm happy and Ron had excellent service thanks Sarah Joak ❤️ – Ron was very clear and respectful I was really please and happy with his service. Ron gave me the best instructions throughout the process and I was very happy with the feedback.
Excellent service by Ron – I recently started renting with UCar for the purpose of driving for Uber and Ola. The process from enquiry to actually getting the car in hand was smooth and quick. I spoke to Ron at the UCar department and he has given an outstanding service. Ron's communication skills are very strong and highly proficient. Ron also engaged in formal small-talk… Read more
in a very professional manner while I was on hold on call. This made the hold time feel like seconds. Ron was patient, professional and empathetic about the difficulties of renting during this pandemic. This made the process very easy and streamlined. I would highly recommend Ron while talking to UCar.
Awesome service – Great service . I talk to Ron regarding my situation and he gave me great deal. He help he a lot throughout the whole process.communication was awesome. Thanks Ron and ucar team.
Excellent service – I really enjoyed the service for ucar. Since I started driving uber 2018 my first car rental was with ucar service until to today. Thanks you customer service for ucar for your excellent customer service.
Comparative price – Good services! Comparative price, I had rented from other company to drive Uber, I’m happy with current arrangement Ucar with comparative price and service, I would recommend to anyone need to rent a car to drive.
Dependable and always helpful – Ucar provides a good service for rental car at a fair price for rental cars. They provided a good replacement car when a previous vehicle from Ucar required major work. My down time was minimal.
Great car rental with unlimited kilometres – I have been more than 1 year rental with UCar for UberX, no any problem.. good customer service.. giving solution and help during lockdown covid-19 .. price was reasonable .. recommended to rent.
Good service – the customer service is great. The cars are in great condition, everything is taken care of from rego and insurance to tyres and service. They really look after their customers
I appreciate for you – Ucar is so beautiful service. Ucar is so quick response and care of customer. So I feel looks like family feeling. Thanks a lot Ucar. I hope Ucar business more prosperous. Show reply
Great and friendly service!! – They have very helpful and friendly team and they make sure you’re safe on the road by giving you best services available with perfect cars Thank you for that cheers
Great customer service – Good vehicles and regular servicing. Helpful team with great customer service. I have been a customer for 2 years with them and they have always been very helpful to me.
Great service , hassle free – Great service and minimum fuss , u car provides everything u can hope for and more . Prices are affordable, have been a Ucar customer for 9 months and have nothing bad to say about them !
This is perfect – I have been using Ucar services from last 8 months in Melbourne, Victoria. They are very friendly with me when ever I contacted them. I recommend Ucar services in Melbourne
This is parfect support In UCAR – Hello. I am masa. There is perfectly supported of me. UCAR has been always supporting. I recommend of ucar company of QLD. I am using in goldcoast QLD Thank you very much.
This is perfect – Ucar has been always so supportive. I have been their customer for more than a year during which they have always been there for me. They are dependable, helpful and kind.
This is perfect – Thanks to Ucar giving a good service for rental car and they have reasonable price for rental cars .they solve any issue about car maintains ASAP I have recommended some other friends to use the service.
Through thick and thin – When COVID19 hit my earnings dropped drastically & UCar dropped their rental fees drastically. Thank you for your consideration & understanding through the tough times. This shows your ability as a company to empathise with your employees.
Amazing Service – I have used ucar service in NSW...... cars are in very good condition. Very friendly and cooperative staff.. They provide excellent service. Thank you for providing outstanding service. Staff is trained to handle all type of queries.
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