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Urban Tails Grooming

Urban Tails Grooming

 Verified
Urban Tails Grooming
4.4

4 reviews

Positive vs Negative
75%25%
4 reviews
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Susan
SusanNSW
 

Amazing customer service, responsive and above average communication for a dog groomer in my experience. They are very professional. The quality of the work is always fantastic.

Sally
SallyNSW
 

Urban Tails Grooming - great grooming, great groomers! – My mother and I have been bringing our Cavoodle dogs to Urban Tails for almost two years now. The staff are so good with the dogs, my mother's dog suffers with anxiety but has developed a positive relationship with the staff here which has been a life changer. Our dogs love rolling in mud and swimming in the dam on our farm so they go in smelly… Read more

and matted and come out looking and smelling so good with their tails waging. It's easy to book online and the staff text you in advance with an eta for pick up, usually 30mins to 1hour prior to them being ready so you don't need to sit and wait for them. Highly recommend!

Nigel T.
Nigel T.NSW
 

Urban Tails is my trusted Groomer for my Corgi – Urban Tails have been amazing to deal with. Janna is always happy to run into the groomers. Don't know what magic they have but Janna always comes out 3 shades whiter and her little Corgi booty is always perfect. her whole body feels so soft and fluffy after each groom. the extra services provided like the Blueberry Facial and massage are great… Read more

and Janna looks so Refreshed afterwards.

To comment on the 1 star review below this, i haven't had a bad experience with customer service, i get text message reminders on the appointments and warned 15 - 30 minutes before Janna is ready for pickup and they were even able to accommodate me after ruining almost 30 minutes late to my appointment cause of my shocking memory.

Erica T.
Erica T.NSW
 

Urban Tails Grooming – Very bad customer service, wait more than 2.5h and nobody contact me to inform the dog was ready. The grooming was standard, and no bath given, and full price paid. I do not recommend, and I will never come back.

Urban Tails Grooming
Urban Tails Grooming    

Hi Erica, we bathe every single dog that… Read more

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