Value Hearing

Phonak Paradise Audeo P90 R – I purchased my Phonak Paradise Audeo P90 R hearing aids from Value Hearing Chatswood Sydney Clinic two years ago and have been extremely satisfied with my experience. The rechargeable feature has been a game-changer, as I no longer worry about changing batteries. The staff at Value Hearing Chatswood Sydney Clinic are knowledgeable and experienced… Read more ·  1

Audiologists who take the time to ensure that the hearing aids are fitted correctly and perform optimally. They use best practices, including REM (real ear measurement), to make sure that the hearing aids are adjusted to my specific hearing needs. The clinic is committed to using the latest technologies and best practices in audiology, which has made a significant difference in my hearing experience. I appreciate their dedication to providing excellent customer service and meeting their clients' hearing needs. Overall, I highly recommend Value Hearing Chatswood Sydney Clinic to anyone looking for quality hearing aids and expert audiology services. Thank you, Value Hearing, for positively impacting my quality of life.

MY EXPERIENCES WITH VALUE HEARING – I have been a client at VALUE HEARING for over 10 years and can only highly recommend them. I am in my late 80’S and have virtually no hearing in my left ear [3%]. The audiologist Pauline at the time, suggested that I try a hearing aid with a transmitter in my left ear to try and compensate for the loss of hearing in that ear, which I have done.… Read more ·  1

When improvements to this system have been made over the years I have moved with them. Although I will never recover any hearing in my left ear the Cros transmitter has helped. Moving to the present, on the audiologist’s suggestion when I enquired about Blue Tooth, I was given a loan of an inexpensive Blue Tooth attachment for my current hearing aids, which are still in good working order. This appliance gives me a fair amount of hands free operations. At no time was I ever induced to purchase the more expensive new Blue Tooth hearing aids. In all the years that I have been a client at Value Hearing I have never had to say “I will have to get another quote from somebody else”.

Very poor service, and unresponsive CEO – I bought 2 top-of-the-range Phonak hearing aids from Value Hearing in March 2019, together with a 3-year service agreement covering annual hearing tests, servicing and replacement accessories (tips, etc.). In those 3 years I managed to get to their Chatswood branch only once because of Covid. In May 2021 I managed to lose my left-hand hearing aid… Read more

while struggling to remove a Covid mask in the street. I had expected Value Hearing to offer me a replacement at a substantial discount. Silly me. Their price was very similar to what I had originally paid, nearly $3,000. I was so unimpressed that I decided to look on the Internet in other countries since hearing aids are marked up so highly in Australia. I found an identical Phonak hearing aid in the UK for around $1,900 at the then prevailing exchange rate, including tailoring it to my hearing requirements and free express postage. The replacement hearing aid duly arrived, its only problem being it was, of course, not paired with my other device. I contacted Value Hearing to arrange for this this pairing to occur, and was informed this would cost me $150. I pointed out that I was an existing customer with a 3-year service agreement which I had not utilised because of Covid, and that the pairing operation would take no more than 5 minutes to accomplish. This was of absolutely no interest to them, so I refused their offer and took no action. Some 3 weeks before the expiration of my service agreement I received an email from the CEO Lizetter Fourie pointing out that my hearing aid warranty was about to expire. I wrote back describing my experiences with Value Hearing and asking her for, perhaps, a more favourable outcome. The only response I ever received was an email stating her general unavailability because of interstate travel and a resultant "limited access and time to attend to all my e-mails". Customer Service is clearly unknown to Value Hearing. 6 weeks ago I visited an Audika shop and they provided an entirely unexpected experience. They conducted a hearing test, checked and cleaned my devices, and managed to pair them correctly. I was with their technician for one hour and there was no charge! If you value customer service, I strongly advise you to look elsewhere. This is a business with little regard for its clients, greedy for money and unresponsive to requests for assistance. Losing a hearing aid can easily happen, and is expensive to replace, especially in Australia. I would expect my supplier to act in a compassionate and caring way. Value Hearing is not a company with any understanding of either of these values.

Fabulous, responsive service and best professionalism – I am so sad to hear that VH are closing down. They’ve been working so hard to establish a responsive and modern service, and it is just a shame that they have been unable to keep trading. Very sad after all that work.

Finally, a hearing aid provider I can trust – I am in my sixth year with Value Hearing after visiting several other audiologists in previous decades. Their educational approach was refreshing and they have continued this with regular newsletters on research and new products. They explained my specific hearing aid requirements, did not pressure me about any brand and enabled me to try out… Read more

first. The hearing aid I chose with a variety of Bluetooth modes including access to podcasts, FM radio and phone calls was free for pensioners and other pensioners have told me they were not made aware of it at their providers. I have been able to see the same audiologist on an ongoing basis rather than meeting rotating staff. From the beginning I felt treated as an equal and no enquiry has been too much trouble for them. Telephone calls get a prompt response and the branch I go to is easily accessible by public transport. I highly recommend them.

Such professional service – Always keen to provide professional follow up and always the best advice as well as the best price I can ever find on these products. So impressed by the professionalism of this service.

Hearing Aid check up and adjustment – Great service and support from a great company that I have been dealing with for approx 10 years. Always helpful and the staff are always friendly when getting check ups and any other stuff required.

Miximumum your hearing improvement Value Hearing can do it! – I am a client /patient of Value Hearing for few years, in the past few years I have been dealing with the clinic for maintenance and warranty repair my hearing aids, as well as purchased new hearing aids..I would highly recommend "Value Hearing" as your best practice audiology. The Value Hearing clinics are well established, well structured,… Read more

clients oriented, restoring hearing is their mission. From clinic Director to all audiologists and even administration staff are professional, knowledgeable, skilful, very attentive, easy arrange an appoitment and inquires, high efficiency to work with the patients, address your needs, provide best solutions to maximum your benefits, to help you improve hearing for better life.

Expert service – Not only are all staff pleasant and efficient, they are experts in their field and have improved my hearing with hearing aids purchased from them, but in addition their programming and backup service is second to none. I have tried others, but, never again. More than happy with results from Value Hearing.

Great service, competent staff – Value Hearing have always given good, very knowledgeable and professional service at a reasonable price. I would recommend them to anyone looking for hearing aids or advice on hearing aids.

Brilliant should have done it sooner – The process of getting new hearing aids was so easy with the most wonderful people helping through the steps it has made my life easier to navigate these are my second set of aids in seven years the upgrade worth it ❤️

Excellent service and after sales support – I have been a customer of Value Hearing for a number of years and recently updated my hearing aids. Both the recommendation and product that I ended up purchasing were excellent. Value Hearing keep up to date with the latest technology and make sure that the solution is tailored for your specific needs. The follow up service for a small software problem was fast and efficient. I highly recommend this company.

Excellent Service – Since purchasing my hearing aids four years ago I have had a few issues that needed resolving . On every occasion I received prompt , courteous and professional service . Problems resolved and a seamless process . Even in Covid times when staff shortages etc made times difficult. Highly recommend.

Great service – Value Hearing and in particular Minerva were very professional and helpful in reassessing my hearing issues/needs. She answered all of my questions thoroughly, reset and cleaned my hearing aids, and when I left I felt confident in my overall hearing wellbeing. Having been a client of value hearing for over 9 years, highly recommend.

An Excellent Audiology Experience – After a disappointing experience elsewhere I went to Value Hearing in Canberra. Kate was very professional and personable. I had booked a 90 minute appointment including a hearing test and realignment of my Phonak Aureo M30 hearing aids with the results. The consultation exceeded this time and was nearer 2 hours. She also showed me how to take… Read more ·  1

telephone calls through the hearing aids, and how to disable it simply if I preferred the normal phone speaker.

The consultation was pricy, but tolerable as an initial one with a repeat in 12 months.

I was not at all pressured into looking at replacement aids, and was advised that the existing ones have some configuration room to cope with further hearing deterioration.

Best experience in finding and buying the best hearing aid for my needs – Value Hearing has proved to be a very professional, honest and reliable company. I have known Value Hearing since it started as a small company. The staff and audiologists are competent and knowledgeable. They do a thorough examination, and offer the best hearing aid to suit your unique need. Their prices are very competitive and aftercare is excellent. I can only highly recommend Value Hearing. Show reply

Excellent service – I have complex hearing loss and the Value Hearing audiologists have been outstanding in adjusting hearing aids to suit me. I was able to make many visits to adjust my new hearing aids (including changing brands) so that I was happy with the outcome in all situations. Definitely good value!!  Show reply

A pleasure to visit – This company is just the easiest and helpful to deal with and great personal service. Romeo is a true professional. Highly recommend. I’ve been dealing with them for about 4 years. Always excellent. Show reply

Good Value for money – My discussion with your Clinician Louise convinced me that the Hearing product suggest to me offered the best value for money without spending money spent on non-essential features. Louise also provided me the avenue to pay off the hearing aids over a period of up to 3 years to to make the expense more affordable Show reply

Very good hearing aids and excellent follow up service – After two years with Phonak hearing aids from Value Hearing I was invited back for a free cleaning and hearing check. My aid's software was updated and default setting adjusted to give me improved hearing. I was very happy with the friendly service and professional advice provided by Louise. Show reply

Great place to deal with – When it is time to get your hearing checked it can be a hard decision on which company to choose. After a few years of wearing hearing aids I decided there must be someone out there that can improve my hearing better than it was. I put my hands together for the day I tried Value Hearing at Varsity Lakes. I had never had the attention and… Read more ·  1

professional dealings that I received there. All the staff were so friendly and welcoming. I had a thorough honest hearing test with a good recommendation on what hearing aids would be suitable. It has now been 2 years as a client and can thoroughly recommend Value Hearing.

Getting the best fit for your hearing and budget – Always a challenge to get accustomed to new hearing aids regardless of where you go. The audiologists at value hearing are excellent listeners and guide you to the most suitable device that fits your budget. Show reply

Superb service and convenient – Fantastic customer service. Friendly, responsive, and helpful staff. Affordable price. There are some care packages include various services such as finetuning, cleaning etc. I haven't tried it, but it is worthy. Wide range of products, the staff will help you to find the suitable ones, but you may need to do some research. Overall, I am very satisfied with Value Hearing services.

Professional Service – I have been wearing hearing aids for approx 7 years, it was time for a new pair and also time to find a new provider. I found Louise to be totally professional in her approach, she also displays warmth and empathy in providing advice on the type of hearing aid that suits the individual. She understands that it's often a big decision in terms of… Read more

the technology level that suits as well as the associated cost. She was happy to answer all my many questions and spend as much time as I needed to make my final decision based on her recommendation. I would not hesitate to recommend Louise and Value Hearing.

Follow up review of hearing decline – After a review of my hearing (6 years since last test) my aids were adjusted to reflect the decline over that period. It was like having new aids again. Shou (at Collins St Melbourne ) was very thorough and explained everything patiently and clearly. I have recommended Value Hearing Collins St Melbourne to a couple of friends. One has bought and the other expects to shortly.

Best Audiology Clinic – Best audiologist. I've been looking for well over 2 years to find a place that is informative, has a good range of products and has good knowledge about them, as well as a thorough hearing test including word recognition. Value Hearing George Street is all this and more. Very happy with Pauline. I was at first very wary, however the service… Read more

beginning from the initial enquiry to the call centre following up on queries was all most professional. They were happy to deal with me via email and text, which for my level of hearing is more appropriate than phone calls.

Their website has lots of information and can give you updates on technology and news, which is great. I'm so glad I found them.

Excellent customer service – Value Hearing staff have been always accommodative and provide immediate service to my hearing problems and my equipment setup. I leave the office completely satisfied with the value service and knowing that if I have a problem I will be attended to immediately. Hearing problems are a major issues and it affects both office and social life. Value Hearing staff realizes this and ensures its patients are cared for at once.

Feel more connected now – I do not have to have the radio or TV at such a high volume now and do not have to ask people to repeat their comments, plus can talk more easily with others,

Service – I've had hearing aids for approximately 13 years and I moved over to Value Hearing about 3 years ago because I was unhappy with the service I received from the other hearing aids supplier. I have been treated with a professional service for Value Hearing, polite, and very caring about getting things right for me. I highly recommend this company. Rick Pennisi Sydney NSW 0400-048 038

Excellent service and knowledge – Louise was very thorough capable and friendly and answered all my questions in a straightforward and understandable manner. She managed all the negotiations with my work cover insurers and organised additional benefits to cover my deteriorating hearing loss.

Great Service – Great service & independent so offer a full range of brands & not tied to one manufacturer. Staff very helpful in explaining how to get best out of my hearing aids and accessorys

Great product & service – Highly recommend Value Hearing. Everything from initial booking to the fitting of their product has been easy. Pauline is an excellent communicator who answered all my questions, set up the device seamlessly with my phone app, & has given really good follow up, via remote and in-person appointments.

Friendly and helpful service – Having recently suffered a sudden hearing loss in one ear, I wanted to find out about hearing aid options. Value Hearing don't have a branch near me, but they generously offered a telephone consultation, which was helpful. They also have many useful articles about hearing and aids, freely available via their website. A caring company, I would say.

Genuine support & guidance during my first hearing aid experience – After a number of consultations with different providers for hearing aide’s, I was feeling overwhelmed & not comfortable with the upselling of products I was shown. It was suggested I visit Value Hearing for another consultation. I’m happy I did, as the entire experience was completely different to the previous businesses I had met with. Since… Read more

that first visit to Value Hearing, my journey with this company has been great. The staff & clinicians are totally professional and supportive. They go that extra distance to look after their clients. The other aspects include very reasonable pricing I have no problem recommending this company to support anyone on the journey of needing hearing aide’s & guidance.