Vapoureyes

Great customer service – It was an absolute pleasure doing business with this company. Love the correspondence and the fun they have in responding to our purchase. I will be doing business with them again. Thanks guys Show details

Don’t bother – I’ve been buying from vapoureyes NZ for years. I’ll never order again. This company has either changed hands or they just don’t care anymore. I remember back in the day they would answer emails and respond quickly. The customer service is appalling now and they do not reply to any emails at all. Orders would only take a few days via express post… Read more

but in the last year this has not been the case orders are taking a month, some just over a month and in that time I was forced to purchase elsewhere as I had run out. I always order approximately a fortnight before I know I’m running out to make sure I have juice or nicotine for mixing and every time time I’ve been caught out by this place and left high and dry. If it has changed hands then the people running it are acting like a foreign cheap run businesses and I’m not into that especially when it comes to vaping. Never again. 3 times and you’re out.

Great business – Have been using for years. They always send the stuff quickly and it's always great quality. Great customer service, too, both at au and nz stores. Highly recommend.

Great vape e-store – I've been shopping there a few times and I'd like to point out some great things about them: - Appealing bundle discount deals - Variety of good choiced flavours - Extremely wonderful customer services. I had a problem purchasing 2 juices that didn't turn out well for some reason and they responded back as soon as possible and fixed it efficiently with joy

Fast shipping, great service – I placed an order for a pod vape and 60ml juice, it took 3 days to arrive from NZ. They chucked in a free 100ml vape juice which is delicious and super kind, I was very happy and pleasantly surprised when I opened my package. Highly highly recommend! Will definitely be ordering again. Show details

Lost customer – Uses NZ post when you pay for toll, they let your order sit if you ordered something out of stock even though the website stated it’s in stock and they don’t contact you, no communication unless threatened for a refund. Have been ordering for years but never ever again. Show details

What happened?? – If you’d asked me 6 months ago I would have given this place 5 stars. Now it’s only getting 1. Ordered a heap of stuff almost a month ago and it’s not here yet. Placed another order a week later because they had a good promo and that’s not here either!! Usually stuff arrives from this place in 4-5 days. Now it’s almost a month with nothing. … Read more

I contacted them and they’re blaming parcel delays on Aust Post and instead of re-sending my stuff I’m getting unhelpful email replies (no phone number) and just being told to be patient… WTH?? A MONTH!!! The story about Australia Post isn’t true as I’ve received 3 other parcels from NZ in the last week and Aust Post have said there’s no delays… Either they’re lost in transit or VE hasn’t sent it. Customer service has been really bad. Where are my parcels!! Really peed off about this. Giving 1 star because they have good value bundles and a good variety of liquids but those things are of no use if they never show up…

Depends on location – Products are good. Have never had problems with vapoureyes.au. Shipping is fast. Real fast. Wish I could say the same for vapoureyes.nz. Even express Toll delivery takes forever. And not Tolls fault. Blame lies solely on vapoureyes. Ordered from mixology and vapoureyes.nz on same day. Mixology order is in Melbourne already to be dropped off… Read more

tomorrow and the vapoureyes order has not even been picked up from vapoureyes yet. Ordered a few times to give benefit of the doubt but consistency tells me it’s just poor effort. Will be sticking to mixology or mixwizard from now on *Update: So 8 days after purchasing from vapoureyes.nz and paying the $18 for express Toll delivery they have finally sent it out for delivery. Great service

Very responsive, add lollies to orders to help those without nicotine prescription – Always received when expected or before, last pack I ordered had a free 60ml bottle of my favourite liquid included with a note saying enjoy the freebie! Highly recommend

Poor delivery and support service – I bought 2 liquids and coils via express delivery. They made the biggest mistake a company can do in Australia, choosing Toll as the freight company. My Express delivery which costs me $18, hasn't arrived after 2 weeks waiting. Very frustrating. I contacted the support via email, Taha, who attendeded me wasn't helpful at all, then she said she… Read more

would check and return to me, which never happened. Don't trust this company, it is a waste of time and money.

Excellent customer service, reliable post and good range – I have been buying from VE NZ for a number of years and cannot fault their customer service. Often receiving little freebies is an absolute bonus! Even when things have gone wrong they have been brilliant with helping to resolve the issue with super quick email response times and great customer service. Post can take a bit longer from NZ but the… Read more

express shipping option is always fast enough and even when there are delays either in their warehouse or with post, I’m happy to wait as it means buying from a business I trust.

Extremely bad communication and dodgy – No email on verification. No filter system when selecting a product except brand name, which is useless. No email to confirm purchase. I still don't know if I handed my money over to a scam website, which has led me to writing this review. There is no phone number listed on their website. They are hiding because they are dodgy. My friend said he… Read more

bought extra products as part of an advertised deal. They said the deal wasn't valid even though he proved it with a screenshot, and when he complained, they blocked him and stole his money. He can't afford to sue them. I registered with them and sent them hundreds of dollars more than 24 hours ago with ZERO correspondence. I used their submission to ask what's going on over 12 hours ago. No response.

Express post now takes over 2 weeks and still not arrived – Do not order with Toll priority as you will never receive the item. Since vapoureyes changed DHL to Toll, all my orders took a week to receive instead of 2 days but now it's over 2 weeks. Show details

Shipping Terrible – I’ve been buying from VE for over 5 years. Shipping has become outrageous. Express shipping takes almost as long as normal shipping now and at double the price. VE use to be competitive in the market, but not anymore. High prices coupled with poor delivery service has made me go elsewhere now. Show details

Great customer service and large range of products – Always get orders out ASAP and arrive quickly. Had an issue with a Caliburn a couple weeks after ordering and was resolved quickly and replaced without any issue at all. Thanks Bri and team! Show details

A shame – I've been purchasing from Vapoureyes for at least 5 years and prior to covid their shipping was reliable and quick. These days they don't get your express order out of the warehouse for at least 2-3 days when it was previously shipped next day adding several unnecessary days to the shipping time. I'm in Metro Melbourne and can expect 5 day express… Read more

shipping MINIMUM when it was previously arriving the next day in some cases.

It would be nice to blame this on Australia Post but haven't seen any similar delays from other NZ stores with express shipping leading me to believe Vapoureyes is just slow. Coupled with the fact that you can clearly see they book the shipping labels in in but delay days on actually posting it.

It was nicer when the business was smaller and they seemed to care more about their customers. It is sad to say but I no longer wish to rely on Vapoureyes.

Love this company. They have great products and excellent customer service – Can’t fault them when resolving issues which they’ve done twice now for me. Issues were not their doing either. Very impressed. Show details

Awesome, great customer service – I've ordered three times off this website (au version) and received every one in a decent time frame to NSW. Prices are good and free delivery over $50. My last order received two days ago and had a missing product so I emailed and received a response straight away, then a tracking and order number for replacement. The missing item arrived today. Will definitely use them again. Show details

Amazing customer service. Great store! – I have received easily the best customer service from vapoureyes the website. Could not recommend highly enough. My issue was solved so quickly. I was expecting this to take some time to be resolved however it happened in less than 12 hours. Which I’m really surprised by! Great customer service!! Thank you

Lazy Liars – I've never had an issue with the NZ store but the Australian store is terrible sometimes. I made a minor mistake on my order and emailed them immediately (this was after hours so the order was not filled). I was told it should be fixed and I even got sent a revised invoice to my email with the correct juices. Then I received the original invoice… Read more

with the wrong juices in the post. The fact they made me believe that the order was being fixed and would be correct before sending it makes it even more annoying to have wasted my time and be lied to. I used to work in product fulfilment in a warehouse and know that this would have been easy to change but instead they just lied to me and pretended to change it. Don't expect good customer service from these guys.

2 weeks delivery time from nz to sydney? – what a joke. ive been waiting almost two weeks for my product.delays areridiculous costs should be lowered for these postaltimes!

Unreasonable return policy – Taha would not provide me a refund on a product because it was not returned within the 30 days of purchase. My package arrived late (it took 26 days to receive my order), how on earth was I meant to return it back to NZ from Perth within the 30 days policy. Very unreasonable.

non existent after sales or anybody to help with logistics. pre order they tell you anything but once U pay they vanish – best brands half the price even less wait time order from Harith at punk juice Malaysia check out website same brands half price and even better range and no bias or flooded pages of house made juice that tsses terrible only top brands no in house goo

Dubious business practices – - Demands Photo ID to prove payment is not "fraudulent", despite having all details on file including bank receipt, name, address etc. Note - this is not age, but payment "verification". - Bungled up the refund (short changed), and on top of this I'm slugged with a non-refundable International transaction fee. Cannot comment on their products since I had to cancel my first and last order with VE NZ.

Extremely Disappointing shipping experience – I would urge everyone reading this review to please use another store/ website for ordering all your vaping gear. The customer support at Vapoureyes Willy ale you for a ride. Expect standard shipping even if you pay for Express DHL shipping. The customer support would stop responding if you call them out on their lies.

Reliable & Authentic – Ships to almost anywhere, reliability with orders able to be tracked and arrive in a timely manner. Great range of products, authentic brands. Advice available prior to purchase to ensure your getting exactly what you need. Great at keeping you up to date with news within the vaping community. Viva la vapers

peppery nicotine liquid, the support team is a joke – Distinct peppery flavour indicative of old or low quality nicotine used in their juice. Contacted them directly via email for support. They told me to that this is completely normal and I should "steep it", I know that this distinct pepper flavour only becomes more prominent and does NOT improve from personal experience vaping for 2+ years. I… Read more

have never ordered liquid that is literally unusable before; it burns your throat, tastes horrible, and honestly makes me worry that the "mixed date" on their labels are simply not genuine.

The support team at this company will hang you out to dry and completely stonewall your claim that they have sent you a faulty product. No option for any form of compensation even though they literally discontinued the line of liquid that I ordered not even a week, which gives credence to my claim that they were trying to offload old liquid, or liquid with extremely low quality ingredients.

Been let down twice – Have ordered twice from these guys and been let down both times. The first juice I ordered was a new flavour for me and was like vaping pepper. I sent a pic and they said it’s normal for vape juice to go this colour it’s fine. I’ve been vaping for 4 years I know when juice has gone to crap they make you out to be stupid. The second was a juice I… Read more

have vaped many times and enjoy. This bottle is discoloured and taste like straight cotton like the last one. ORDER ELSEWHERE! Bad products and rubbish customer service. Thanks for the robbery Vapoureyes PFFT