Velosure

I couldn’t be happier with the service I received from Velosure. From the initial contact right through to finalising my claim, the experience was seamless and incredibly well handled. The communication was clear at every step, timelines were explained properly, and I always felt informed rather than left guessing. A huge thank you to Jarryd from… Read more

the claims team, who went above and beyond. He was professional, responsive, and genuinely took the time to make sure everything was handled correctly. What could have been a stressful situation was made straightforward and hassle-free thanks to his support and attention to detail.

It’s rare to come across a company that delivers this level of customer service, especially when it comes to claims. Velosure clearly puts customers first, and I wouldn’t hesitate to recommend them to anyone looking for reliable cover backed by an excellent claims team.

My experience with Velosure Bike Insurance during a claim was excellent. I was pretty stressed when I had to make the claim, but Velosure handled it professionally and efficiently. Jarryd in particular went above and beyond, he explained each step, helped move the claim forward, and made sure everything was sorted as smoothly as possible. Having… Read more

someone that supportive made a massive difference. Really impressed with the service and would confidently recommend Velosure to other cyclists.

So disappointed with this service, had insurance for 3.5 years never made a claim. Had my bike stolen from my car and after going above and beyond with details claim was denied. $13,000 bike gone, happy to take my money for those years!

I came into the Velosure Claims process with low expectations but Velosure have far exceeded those expectations. I was very appreciative. Nick's prompt responses, proactiveness and excellent attitude made the experience a positive one.

Reinhard was a great guide during my claim submission. He was transparent with the process, proactive in making contact and patient with my clunky submission of information.

I recently had my e-bike stolen, which was stresful and depressing, as you could imagine. But the claim process was straightforward, much faster than I anticipated (two weeks from initial claim through to approval), and Stefan from Velosure kept me well informed and up to date throughout. Not only did I get a full replacement of the bike, but also… Read more

all the accessories - and the one accessory that wasn't in stock, they deducted from my excess. So, I'd happily recoomend them, and will certainly be insuring my new bike with them again.

Misleading insurance cover – I have had premium Velosure bike insurance for the last 4 years for a racing bike ($15,500.00 cover). After an accident with frame / component damage (my first claim) I was informed that Velosure would settle the claim for $4,100.00 based on depreciated value of the frame. Replacement value $7,500.00. I have been paying premiums based on the… Read more

original cost of the bike, not the depreciated value, with the expectation that they would replace damaged frame / component like for like. I have since cancelled my policy. I would not use them again.

DO YOUR HOMEWORK GUYS – I took out a policy with velosure and I was informed by my bicycle club that this bicycle insurance has a very bad reputation and they dont pay claims. The next day I rang to cancel my policy and they had already taken the money out of my account and even though they said they would refund me due to cooling off period it didnt happen. I had to… Read more

call them and they seen to be confused very unprofessional, its been 9 days, I had to get angry and wow guess what? They finally were able to refund me instantly and i recieved my money. Makes you wonder why they didnt do this in the first place.How can you trust this insurer? The worst thing is I had numerous emails and calls to remove my review. Guys do your homework.

Make Sure you check the amount again before giving your bank details! – I had a bike insurance with them and sold the bike and called them to insured my new bike and terminate the old policy. After some discussion and giving them the bike amount on the chat the agent agreed to give me a discount and i was happy with the final amount. 2 Days later she calls me to take payment which i proceed with as nothing changed… Read more

since then. When i got the policy the amount was different and the justification was because on the chat it was a different amount stated. I called and spoke to another agent who pulled out the chat report and confirm that the amount agreed with the discount was on the correct value i gave and was going to get his colleague to call me back. As he could not see why she charged a different monthly fee.

All the conversations are recorded and xhat monitored and they still misleading customers. Am still waitinf for a copy if the chat report as i refused to pay more and until they can proove otherwise they are illegally taking and unauthorised amount from my bank account. Beware!

We have used Velosure for nearly 2 years to cover our cargo ebike. We had initially got the coverage in case it was stolen but was very glad we had chosen Velosure after an accidental damaged the frame beyond repair. Stefan was the agent who dealt with my claim and they were a pleasure to deal with. The claim was processed quickly and efficiently and I would highly recommend. We will be insuring our new bike with Velosure immediately. Thank you

Amazing service by the team at Velosure to handle my claim after an unfortunate crash. I dealt with Kristian, Danielle, and Kit to resolve this issue and thankful that they are always there to help. The process was also simple although took some time for the claims to be processed. I'm glad to be insured by and with Velosure. Show details ·  1

My claim was handled by Kieran and he was great to deal with. I had a more complicated claim from an accident on my bike, damaging not only the bike, but injuring myself and missing out on a paid cycling event. Keiran was very helpful, always keeping me update and helping me through with all the different aspect of the claim. Show reply

The Velosure team provided excellent customer service for my required claim. Kieran is very knowledgeable and processed the claim promptly (within a week). I would recommend Velosure to anyone looking for bicycle insurance Show reply

I am very satisfied with the service from the Velosure team. My bike was stolen despite being parked in a secure basement area. Thankfully, the team was incredibly helpful and guided me through the recovery process. Their support and efficiency exceeded my expectations. I will definitely purchase insurance from them again! Show reply

Velosure are top-notch (that's saying something for an insurer!) – The folks at Velosure (Stuart in particular) were straight onto my case. He spent the time to 'chase me down' when I wasn't immediately available (unlike my home insurer who's happy to try once then leave it as 'in my court'...their words no mine...), and even over Christmas/NY managed to process my claim and offer a settlement. Stuart even… Read more ·  1

suggested he'd go back and reassess in my favour when he realised some of the details were vague (again, not something I've ever experienced with other insurers!). Great work. Very trustworthy. A pleasure.

Great Service, Excellent Customer Service – I had a bad accident on my bike involving a car. As a result my bike was impounded by Police pending an investigation & court case. Velosure commenced a claim for me & held it open until such time as I could obtain details of the driver involved & obtain photo's to show damage (I had an extended period in hospital). At all times, Velosure… Read more ·  1

representatives showed compassion, support & patience. Once I was finally able to obtain photos, my claim was delt with efficiently, I was kept up to date on progress & ultimately, my claim was accepted. I couldn't be happier with my original decision to insure my bike with Velosure & will do the same when I purchase new bike

Another great experience with Velosure Bike Insurance – Another fabulous experience with Velosure Bike Insurance. A very prompt and thorough assessment of damage sustained to my bike in a recent accident and a very fair settlement offer which was above and beyond my expectation. I whole-heartedly recommend Velosure Bike Insurance to anyone who is wanting top class service and cover for their cycling pursuits. Charles Webb Show reply

A great bike insurance experience – As a first time user of dedicated bicycle insurance, this was a great experience. My customer service representative, Melanie, was really patient and helpful in answering my questions and putting together my quote. I would recommend Velosure instantly to friends and family. Thanks Melanie. Show details ·  1

Highly recommended!!! – Awesome service, my claim was assessed quickly and a fair settlement was offered. Happy to recommend this to anyone who is looking for new or replacement cover. Show reply

Great Service – Great service and a very fast turnaround on my recent claim.

Very thoughtful and helpful with creating my policy – Very happy with everything. I just signed up and had great customer service and relation with Melanie. Very informative and incredibly helpful and we could get to find the perfect policy and premium for my needs. I said it in another review but I believe, (truly) Melanie needs a pay rise for her assistance with my policy. Many thanks Velosure, many thanks Melanie Show reply

No issues – After having this insurance for many years I was involved in an accident. I made contact with Velosure and spoke to Kieran who was understanding of the situation, took all the details, provided a satisfactory outcome to get my bike repaired and covered my out of pocket medical expenses. Kieran made what I thought would be a difficult process actually very smooth. No problems recommending Velosure Show reply

Great service and helpful team – After several years of having the bike insurance policy, I had cause to claim after a rather graphic high-speed stack. The Velosure team provided excellent and efficient service in settling my claim, and Chloe was instrumental in speedily agreeing a very equitable settlement for my losses. I will be continuing my policy with Velosure for the foreseeable future. Thank you Velosure team. Show reply

Straight forward and quick! – Kieran and the team were brilliant - straight forward and quick claim! Thanks again! Show reply

Great value and easy claim experience – After being insured with Velosure for 6 years, I was hit by a car riding home from work and needed to make a claim. The claims process was easy and Kieran was super helpful at every stage. They paid out my agreed value without issue and even helped to put a letter of demand through to the driver’s insurer for my accessories which I hadn’t listed on my policy. The price is great value and it’s nice to know you are covered. Show reply