Vevor Handrail Arch #2 Fits 2 Step Matte Black

Terrible product and terrible customer service – I bought a handrail specifically designed and manufactured for use with a spa and within 12 months it was rusted all over, becoming unsafe and an eyesore. Due to extended illness I contacted the company regarding this problem after 12 months had passed and they refused to acknowledge that this wasn't right, or do anything to help me as the warranty had expired. I am very disappointed in this product and this company and would not recommend that anyone purchases anything from them.

I purchased two handrail units about 16 months ago. One stainless one black – Initially both arrived on time price was good and both appeared to be well made. 16 months on the black unit is going Ok, but, the stainless unit welds failed and the unit collapsed. Fortunately no one was using it at the time to lean on so no injuries. I happened to slightly bump into on the top verandah end while moving a planter. The post base welds failed so I reported the failure. The answer I received was it was out of warrantee, which I knew as I was reporting the issue. Today I dismantle it and found that a number of welds were poorly executed and had also failed but weren't completely broken just hanging on a wing and a prayer. One would reasonably expect that the welds would be inspected during manufacture as a handrail is a safety item for the user. We would call those welds chicken crap welds in industry and the item would have been rejected as a hazardous item. I would not recommend this company for handrail purchases.