VicRoads

what an archetypical ratbag Government organisation. Long winded entry to you account just to pay their extortionate registration fees then they charge a fee to process Bank account or Card processing which the same Government banned. Try and leave a complaint and they demand ALL your details ovbiosly so the can mark your Rego for attention by police speed cams etc

My review is based on my experience with an inspector known as Bob, who sells cars on Facebook while also working as a VicRoads inspector. He approved a 2009 Ford Territory that should not have passed inspection due to its condition. I would strongly advise buyers to exercise caution and thoroughly inspect any vehicle before purchasing, especially when dealing with sellers who may have a conflict of interest in the inspection process.

On 17th September 25, My Daughter and i were allowed in with a puppy , AFTER getting permission from a very nice lady and a gentle men sitted outside the door entrance of VIC ROADS CUSTOMER SERVICE CENTRE office ,WE GOT A NUMBER and we sat for… Read more

cople of minutes before our number was called out, AS we were discussing with the counter officer [Name Removed], An OLD woman SHOUTED at us in a very high tone from behind the counter and everybody was gobsmaked and went quite, she demanded to GET OUT with the puppy as dogs were not allowed inside the building. VERY IMPOLITE OLD WOMAN ,she could have simply walked 2 meters and told us politely. SHAME ON YOU GRANDMOTHER you were very direspectful ,AND i dont care you were the prime minister of VIC ROADS OFFICE IN GEELONG CUSTOMER SERVICE CENTRE ,She mentioned she was the CFO of VIC ROADS ...SHAME ON YOU WOMAN.

Today I took the driving test. The examiner was Koula. She was very friendly and professional. Her instructions were clear, which helped me not to get nervous. Meeting her was my lucky encounter~~~

Efficient service! There was a long queue at the Greensborough service centre but it was sorted in no time, I was there for a new Driver's License photo, in & out in 10 mins...

⭐⭐⭐⭐⭐ I would like to sincerely thanks Zag and Sannie at VicRoads - Hub@Sunshine for their outstanding kindness and support. My car registration had expired, and I urgently needed to renew it. Normally, this requires an appointment, and especially at this time of year (22nd December, just before Christmas), appointments are usually fully booked… Read more

and can take weeks to secure. However, Zag truly made the impossible possible. Instead of pushing me back to a later appointment, she went out of her way to help me on the same date, which meant so much to me. I live on my own and only have one car — without it, I wouldn’t be able to manage daily life at all. Both Zag and Sannie were incredibly understanding, friendly, and compassionate. They genuinely listened and cared about my situation. If it were not for their help, I would have been without a car for at least two weeks during the Christmas and New Year holiday period.

I am extremely grateful for their exceptional customer service and kindness. Thank you, Zag and Sannie — you truly made a stressful situation so much easier and brighter during a very busy time of year. If there were an option, I would give their customer service 6 stars Best regards

There is very poor performance on routine tasks such as license renewals and car registration renewals, as well as very poor internal communication and streamlined processes, poor customer service and response. Great waste of public time and organizational resources.

Vic roads is demanding I install an interlock without even providing me with the authority they are acting under to compel me to do such a thing. They have ignored my emails and I have had to twist their arm using a FOI request and now they demand me to pay money to access documents THEY need - in order to validate their demand.. For everyone else… Read more

going through the same thing:

s22 (1) (g) of the Freedom of information Act (Vic) says, a fee shall be waived for routine requests and s22 (1) (h) (iii) says an application fee must not be applied when the request pertains personal information.

Don’t let them push you around, make them work like the public servants they are and don’t give them a cent of your money. They are already on a public payroll to do a service which they refuse to do.

Disgusting organisation that takes money and neglects roads and rubbish. This organisation is the most vile government owned body I’ve ever dealt with. Our freeways and roads are piled with rubbish, weeds, graffiti and overgrown grass. Victoria looks like cr#p because these grubs continue ignore their responsibilities for which WE PAY FOR. VILE GRUBS !

I attended the Cheltenham location on 15/4/26 to change my rego payments to quarterly I wasn’t even given a ticket Rafi took care of my request right there and then also helped me upload my digital license He could not have been more helpful, courteous, professional and friendly I was in and out very quickly It would be great to get this level of service from other organisations

Very poor website and staff that are not allowed to talk to anyone about a company vehicle because a company can't be verified!!!! Ummmm HELLOOOO we are not frigging criminals, we just want to register our veichles! What a frigging JOKE VicRoads is! The website does not give enough info on company vehicles that are on part year rego, can't tell… Read more

when the rego needs to be paid by and then if the vehicle is expired more than 3 months it just drops out of your list of vehicles.

VicRoads used to be extremely helpful and much better at customer service than ServiceNSW but they have gone down the toilet, never to be helpful again. RIP VicRoads

Have had some rather unfortunate circumstances with two close family members passing and accidents, disability, the TAC is now an amoral insurance company, etc. But there is absolutely no way to add concession details. The instructions provided on the site do not correlate with web or phone apps. Their incompetence is only exceeded by their… Read more

corruption. Fortunately we have very good Courts and Police, I'm looking forward to the snarky comments from the judge - they know them very well.

it was a nightmare trying to renew car licencse........not very user friendly at all....too many loops and hoops.....forced to renew password...then had to create a key pass which i have no idea what it is or how to handle it......at least have a casual payment system using cust no or something...definetly desighned for millenials....what happened to simple and straight froward

A very trash service not improved getting worse and worse and worse register a vehicle in victory is a big problem no appointments available anywhere with the lasy unprofessional employees

Bad experience with customer service this morning at VIC roads. Have had personal struggle and asked for some extra time to pay rego. No compassion at all. Very disappointed people just don’t care anymore about other people. Wonder how the staff member would feel if the same happened to her.

I moved from NSW Sydney ,I find Vic road has a very slow and outdated system and they disregard for people service this is immensely slow had to make appointments for licesnse change and registration change ,I am very much disappointed by the service 3 week since I change my licence there is no mail in post contacted the Vic road I feel there system is way back need lot of improvements

I had Raz in Vic Roads Coolaroo as my test Examiner at VicRoads Coolaroo, and he was extremely professional throughout the entire process. He remained calm and composed at all times, which made the experience much less stressful .

Another Dan Andrews communist case study. Privatised and now only care about their KPIs which have no accountability for being stupid. Put in to cancel four registrations of trailers and got all 4 rejected because photos did not show that both number plates had been properly destroyed (i.e. cut etc). Hey idiot VicRoads employee, trailers only have… Read more

one plate. No way to address the rejection than to join the terrible phone queues and I bet they'll say do it all again.

I took my Drive Test on the 9/9/2025 with a VicRoads instructor named Xee. Xee was an extraordinary instructor who gave me clear verbal communication directions and did not waste any time teaching me. Thanks to him I was able to get my P1 license and feel slightly more confident about driving! :D Again, thanks to Xee, I will make sure to be the best driver I can be!

My husband and needed to renew his driver's licence We can hardly believe we were in and out under 5 minutes. First time ever! Thank you for your friendly, speedy and efficient service. Very happy!!

Urgent-Dangerous Potholes in kilmore, wallan, Beveridge, Craigeburn etc... regarding the disgraceful state of the roads in and around these suburbs particularly along the highway towards Melbourne at the ramp heading to Beveridge, and the return route from Melbourne towards wallan. The potholes in these areas are getting worse by the day. They are… Read more

large, dangerous, and unavoidable they have already caused serious tyre damage and contributed to accidents. These roads are a hazard to every driver, yet nothing seems to be done to repair them properly. Vicroads appears quick to raise registration fees, yet you fail to maintain the very roads those fees are meant to support. This is not only unacceptable-it is dangerous negligence. The condition of these roads shows a clear lack of care for public safety. People's lives are being put at risk while Vicroads sits on its hands Clearly Vicroads don't want to spend a cent fixing our roads properly, enough with the temporary patch jobs that fall apart in weeks before more vehicles are damaged or worse more people are injured or KILLED . The roads need proper permanent repairs NOW . FIX OUR ROADS NOW LAZYYYYY

Huge thank you to Megan from Melton vic roads office for sorting out my hc truck licenses when I came from New Zealand the guy who 1st transferred my licenses done something wrong and ended up putting me on just a car license then I went back in a month later just to ask about it and Megan sorted the issue out for me thank you so much this opens up so many more doors for employment ☺️

Outrageous to have 1 lane operating on the Monash freeway city bound on Saturday late afternoon with no signage posted before being trapped on the ramp off Eastlink. Google advises 55 minute delay for travelling 20 kms.

Just took my motorhome into the Dromana Branch to transfer the Rego and I have to say it was a most pleasant experience. I didn't get the name of the girl who served me but literally as soon as I walked in the door she offered to help. Mr Silly had left his driver's licence his other car of course but the kind lady helped me find it on my phone… Read more

and the rest of the transaction was completed in a couple of minutes. Hats off to Vicroads. It had been more the 20 years since I'd been into a VicRoards Office where there was often long queues and a decent sort of wait. Not this time. The kind lady complimented me on the van, commiserated about my dear recently departed wife, in all making my visit a really human experience! Well done & thanks!