Visy

Shocking experience. Purchased boxes then was told they were out of stock. Had 2-3 delivery day promises made which weren't delivered. Only got part of the purchased fulfiled and was told they couldn't refund to the card I'd used but i needed to provide bank details. I'm still waiting for the refund after multiple requests.

Very late and no communication. Terrible supply option for a small business – They were 2 weeks late on delivery and no one frmo the company contacted me, I chased several times and did not hear from them until the day they were sent out for delivery (already 11 days later than they were meant to be delivered).

Unprofessional and incompetent – Do not use Visy. I used them for over 25 years and constantly had to chase them to collect the waste. Missed collections were the norm and then they charged for services that were not supplied. Over the years, even their own drivers have suggested we look elsewhere for waste. Communications were always difficult and dissatisfying. Recently we were… Read more

preparing to relocate and asked for the waste cardboard bin to be removed as we were only clearing general waste until we had completed the move. Visy simply cancelled all services citing that they only supply combined collections for general waste and cardboard recycling or not at all. Full stop. No further discussion . No further communications. Visy, we are doubling our volume and therefore waste! We WIILL find another provider but this is the most unprofessional and incompetent service (I mean NON service) provider I have ever had the misfortune to deal with. Never again.

Very disappointing experience – If I could give zero stars I would have Visy doesn't care about workers if your a casual, they will throw you under the bus as soon as looking at you .getting verbally abused by forklift driver for 20 minutes all caught on doc camera and then get sacked at the end of the day. When asked if they viewed the footage they said no. Don't work for Visy unless you want to be just a number to them

Beware of Visy – This company has no morals They over charge Don’t deliver and are extremely arrogant Don’t bother getting a quote from them as when it comes time to order the goods they will make up some excuse as to why they can make the boxes They are a absolute disgrace and you should avoid using them at all costs How these guys survive amazes me

What you read is what you get – You will notice that in each poor review (and there are plenty for Visy) that Visy don't reply. Theres a reason for that. Their communication is next level disgusting. I have ordered twice with Visy and nominated a day for delivery and both times, I have foolishly waited for that delivery, only for it to not happen. When I complained, I was… Read more

advised that the item was 'out of stock'. So why is it available online to order if its out of stock and when not advise the customer that we cannot process the order on the nominated day? Where is your customer communication? Don't you care about your customers? About keeping your customers? About apologising to your customers? For such a big company, your communication is just disgusting!

CANCELLATION FEE, BEWARE !!!! – we have been out of contract for over a year with visy for cardboard collection. when it was time to move on they slugged us with a cancellation fee off $133 even though our account was out of service. stay away.

An absolute joke - avoid these guys – My business spent 3 years with VISY, and found their service to be competent. However, when we moved premises, it took 6 weeks for our bin to be re-delivered (despite assurances it would take 1 week). VISY then tried to bill us for all 6 weeks while we waited with mountains of recycling. Following more missed pickups and overcharges, I decided to… Read more

cancel our service. We were told we would have to pay a termination fee of $1100 for this - even though our agreement only had 18 months to run, at $27/month ($486 total). Laughable, and I can't see how this isn't potentially criminal?

Don't use VISY – Spent 4 months trying to organise a bin for my business. After being sent a contract to sign I waited 3 weeks for the arrival of my bin. After no delivery I contacted them to which they told me I was unable to have a bin in my area (Sunshine Coast) Customer service is incompetent, thanks for wasting my time.

unfair contract – same thing happened to me!!!! please do not enter in any contract with Visy. you will never exit and if you do they will charge you. Do not enter in a contract with them

Very Poor Service – We've have used this company and the service is appalling. Visy always misses to service our bin. Every time you ring up and enquire about the status of the collection, they will make up all excuses like problems with their online, web booking to all sorts of alibis

Very dishonest company – I have used this company for many years from cardboard recycling, I recently asked to cancel my service which is out of contract and was told there was a $75 collection fee. They then emailed again a few days later saying they beleive it is still under contract for 12 months and the cancellation fee would be $531.85. I had changed my business name… Read more

and email address 2 years prior and they tell me this constitutes a new agreement but the service had been there for well over 5 years. My monthly fee was $6.6 so if I was to pay out the 12 months it would cost $79.2 so I am not sure how they come up with the fee of $531.85, I am on the phone to them now and they tell me I need to wait 15 working days for someone to call back. Worst company to deal with.

very poor service – placed an order over a month ago boxes were supposed to be delivered to the local store to pickup which never happened then they said they would deliver because of the stuff around that was over 2 weeks ago i asked for a refund a week ago and they said they cannot refund the money to the card used!!

Scammers and cheats – One of your company trucks which was speeding kicked up a rock on the M5 today 19/11/18 at 10:55am and smashed our windscreen. We had our 2 small children in the car at the time. We quickly took down the rego of the truck. We spoke to your customer service and also tried to contact the nsw state manager and the national manager. They are now… Read more

saying that it was just a basic accident and that Visy’s insurers won’t cover it. How is this not your company’s fault! We are now going to be out of pocket hundreds of dollars getting our windscreen fixed due to your incompetent driver.

Terrible do not use – We have had custom cartons manufactured and printed for several years. The quality varied all the time The last batch they did not glue them properly. That was the last chance with them

what a disgrace !!!!!!!! – 3rd phone call finally told that someone will call me to organise a 'site visit', no one called after 1 week!! Called again, all international service personnel who do NOT understand how to do anything!! Waiting for 15 mins for someone to verify my enquiry - you have got to be kidding!! Told I am being transferred to someone else ... what the *()%… Read more

!!!!

With companies now using international call centres, this has got to be the worst ever !!! 10 minutes later ... told the rep will call me shortly ...

What a disgrace !!

Really bad communication skills – These guys have no idea what they're doing, steer clear and take your business to a smaller company that actually tries to help. I have called the about 6 times to sort something out and no-one could help. They say they'll call back and no-one ever does.

They are absolutely awful – Extremely unreliable, terrible communication between the various departments. Do not use them as you will regret it. They have messed up almost every bin pick up and delivery. Absolutely awful.

Incompetent - do not use – Terrible company! They have not collected our recycling bin for months now. All we get told is 'tomorrow' 'tomorrow' 'tomorrow' and meanwhile the bin is overflowing. Today, they were meant to come at 9am, then 10am, then 12pm, then 3pm, it's now 5.15pm and they still haven't arrived. It staggers me that a company of this size can be so… Read more

incompetent. Meanwhile their contracts have an automatic roll-over clause and now we are locked in for another 2 years for a service we aren't receiving. DO NOT USE THEM.

Worst company – Unreliable and continuously late. Worst customer service. Spent so must time calling them. This is a company that relies on another company to do their job and that company can't be bothered. Stay clear and don't be conned by the competitive rate, it's because they don't do anything.