Vivid Ads

STEER CLEAR!!! Their communication is HORRIBLE! They don’t respond to the live chat function and the rep over the phone is clueless. Their claim of “24 hour production” is an outright lie. It may seem cheap but they want you to fork out an extra $99 for their “design team” to make the most basic design and will delay your order when you want to… Read more

use your own.

What should’ve taken 2-3 days, took over 2 weeks for the item to be delivered. By that point, my event had already finished. I HIGHLY suggest paying the extra $20 by using their competitors

Absolutely terrible! Dont bother! Communication is not worth your time.

We had our event this Saturday. On their website, they claim a 24-hour production time, which turned out to be false. Their staff assured us that our order would be ready for pickup by Friday afternoon. However, after sending our staff to drive over an hour to their warehouse, the lady at the counter (who mentioned she didn’t understand much… Read more

English) informed us that the order was not ready and would only be available by Monday.

We explained that the order had been confirmed for pickup, and we had called them three times that morning to double-check. Each time, we were told the order was ready for collection.

As a result, we had to proceed with our event without any branding, causing a major setback. We paid $5,800 for event staff, yet were left with dirty tablecloths, missing pull-up banners, and false information from their support team, all of which are documented.

Due to this poor service experience, I am requesting to cancel my reseller plan immediately. I have also informed other clients to share their experiences publicly.

I am stoked with the quality of my fabric wall and the exceptional customer service that I received from Vivid Ads. The colours are true and the sharpness of the graphics are *chef's kiss*. I'm so happy. Thank you for an amazingly easy experience with your guidance!

We’ve ordered from Vivid Ads many times and, while the ordering process is straightforward, if there is an issue the customer service is poor. Once you’ve paid the invoice, don’t expect much support. Pricing can also be misleading: the prices shown upfront appear to only apply if you’re purchasing multiple items, which feels like a… Read more

bait-and-switch tactic.

Delivery timelines are another problem. The “promised” timeframes are simply not realistic, and in our experience, items consistently arrived much later than advertised.

Despite repeated issues, we continued using them for convenience, but the latest experience was the final straw. We received an incomplete exhibition item, only for the business to deny responsibility and blame us for losing them.

While the products are fine when delivered correctly, the absence of reasonable after-sales support or accountability makes them a risky supplier.

Thank you so much for your fantastic advertising for my business. You have increased my sales so much. I can't thank you enough for all your amazing, creative help and quality services. 10 stars.

We needed some teardrop banners with about 2 weeks to spare. I didn't have a design either. I ordered online and uploaded a copy of our logo and requested the design service. Faisal and the team came up with a number of options which I chose one. The banners were proofed, then printed the following day on the Friday. I have them in my hands on Monday. Time of order to time of delivery was just a week. I will definitely use Vivid again.

P Poor – Ordered a promotional cheque to use when giving away money to stand out in photos. The service to get the cheque was fine, however the product can only be used once, in our opinion the cheque should have been reusable as these type of cheques are. Or they should state one use only. Not happy Jan Stay away

Joke of a business – Absolute joke of a business. Delivered a product which was sub-standard and then refused to rectify it due to me taking it out of the box seven days after they delivered it. What business delivers a sub standard product and not rectify it???

Take your business elsewhere – Placed on order through their website and uploaded my 2 designs, but 1 of the designs was duplicated twice and their terrible website wouldn't let me delete the duplicate file. I emailed the company straight away to confirm I wanted 2 designs for my roller banner. Vivid Ads sent me the same roller banner twice and have now refused to print the 2nd banner. Absolute joke of a company. Please take your business elsewhere.

Absolutely useless – No attention to detail at all. I confirmed the hole size before the order. The staff saying everything all good. Received the product wrong size and colour. Emailed and they resent another one. Exactly same one, emailed again, no one even replied and sent another one. Now I have 3 wrong colored and size flag banner. Clearly the staff working in this company does not pay any attention to the work they are doing. Absolutely time wasting

No longer a reliable supplier - bye bye – After several years of repeat business with Vivid Ads, their decline in customer service and reliability has driven us away. Parcels go missing or run late, and there is no recourse or resolution. We are promised a call back from our "account manager" but never hear from them and no one else we speak with can help so we are left waiting… Read more

indefinitely. We've had to scramble at the last minute to source other signage/products so that we don't turn up to an event empty-handed! The amount of extra work this creates for our team, following up on missing deliveries with no interest from Vivid Ads to replace or retrieve missing product is disappointing and unsustainable for our organisation. We've taken our business elsewhere, and are now much happier with the service we're receiving.

Surprised and Happy – I read all the reviews here before deciding to risk it with a media wall from Vivid. They were just so much cheaper than local competitors. Vivid helped me out when I stupidly selected the wrong media wall size compared to the correct size I prepared my artwork for and meant to order. Even with this mistake from my end, they fixed it and printed… Read more

it and shipped it to me within days.

I can’t speak for their in-house graphics, or their colour matching (mine was mostly greyscale) but when supplying the artwork myself and just relying on their printing, I had no issues. I’m impressed with the finished product, it’s better resolution than I expected for the price. Setup and pack down is relatively easy too.

Terrible Service – This is without a question the most incompetent company I have dealt with in a decade of business. I ordered ten items and it was a disaster from the start. They promise a fast turnaround, but don’t deliver. Later they’ll tell you the fast turnaround “doesn’t exist for multiple items”, which might have been good to know from the start. The left… Read more

hand doesn’t have a clue what the right hand is doing. They lost my files multiple times. They couldn’t find my order multiple times. They didn’t even know that half of my order had been picked up by a courier already after telling me with certainty that it hadn’t been. I had to organise my own courier for the other half because they couldn’t get the order done in time, and then after asking me to organise a courier for 4pm they didn’t have the items ready until 6:30pm so the courier had to wait. One week later and I still don't have half of my items. They will tell you one thing and then something different an hour later, so that you constantly don’t know where things are at, and so you can’t make an informed decision to fix the problems they’ve created. And they show no care that they have completely let you down and not delivered what they said “I don’t know what you want me to do” was the response. I asked to speak to the manager/owner and was told “no”. Sent an email asking for a callback didn’t get one. Go elsewhere!

In breach of Australian Consumer Law – My colleagues and I chipped in to get a custom flag for our office with our logo on it. What came had no logo and was the wrong colour. I'm not sure how this passed quality control, if they have any. When my coworker called them up to attempt to rectify the issue the best they could offer was for us to pay for another one at a 'discounted' rate. … Read more

My colleagues then described their experience with this retailer online.

Upon further correspondence they said they will only send us a new one / refund if the reviews they left are removed.

This is illegal by the way. Clearly they only care about their own image (pun intended) and not for the paying customers'.

Feather Flag – I have ordered from Vivid Ads twice before and I would never recommend their products. The flags fade in the sun very quickly and the pole broke very quickly. I called to tell them about this and they weren't helpful at all. Do not order from this company

Exceptional customer service – I ordered a back drop for my business for when we go to expos. I couldn't go online and design it myself, which I would have preferred as there was no real design required, just the logo replicated all over. This did bump up the cost sadly. Their website requires you to upload some program to be able do your own designing. That would be my only… Read more

criticism. However their customer negates that mostly, as they respond very quickly and they don't take long to make the thing you need either. Which is great, as I was on a time budget. We had a lot of back and forth emails getting it all sorted. But they took it all in their stride, quickly and efficiently and if I needed to call them and speak directly to a human, that was possible, which is awesome. They win 5 stars due to their excellent customer service. And the Back drop looks great too!

Do Not Consider Using this Company – I am a Marketing Consultant and use promo companies regularly on behalf of my clients. Do not use this company. I ordered a Stretch Tablecloth, which arrived and was not stretchy in any way. I phoned and emailed Vividads the day we opened the package thinking we had been sent the wrong product. They have refused to assist, for us to return the… Read more

product, their only response was the tablecloth is "just not stretchy". Their customer service is absolutely terrible, their staff are rude and arrogant, and they refuse to provide their managers contact details/names or resolve the issue. This is the worst company I have done business with in many years.

https://www.vividads.com.au/products/stretch-tablecloths-throws?_pos=1&_sid=3511c6569&_ss=r&variant=3240697692181

Perfect combination of reliability, prices and quality – Some of the best in the markets, been using them for last past 5 years and never let us down even in the most time constraint situations, always reliable, qood quality, easy to communicate and to top it all with a cherry they have very good prices

Reliable, Good Quality, Great customer service – The wallpaper arrived on time and the packaging was excellent. The colour is a warm navy and the panel effect is perfect, very realistic. Very pleased with the wallpaper. Great customer service.

Great support, quick delivery – Very helpful staff, friendly and replied in a timely manner. The exhibition display far exceeded my expectations. Delivered pretty fast. Would definitely use them again and recommend to friends as well.

Great Experience – 2 X 3.5m Feather Flags with Poles. Fast Delivery. Ordered approved and delivered in less than a week to Adelaide! Great Communication. Lots of emails on progress of order. Looks to be Quality Product.

Genuine Australian Printer – This is my 3rd order with Vivid Ads. Great service and delivery. Very happy with the product and service. The ordering process, delivery time and the product were all excellent. You can definitely trust this supplier and order from them with confidence. My expectations were surpassed on this occasion. Well done!

Fast and professional – The ordering process, delivery time and the product were all excellent. You can definitely trust this supplier and order from them with confidence. My expectations were surpassed on this occasion. Fast, professional, and I'll be using Vivid Ads for everything in the future.

Knight in Shining Armour – These guys are terrific. I ordered my over 120 pullup banner to be distributed to 22 locations across Australia. My order was printed packed and processed in 48 hours on its way to our sites. Exceptional customer service and product quality at a phenomenal speed.

Dont deal with them fake crap and no standard at all worst quality material used – Worst company to deal with complete rubbish wrong information I ordered media wall spoke 100 times for a simple design. Then they send me media wall with no frame. Called spoke to idiots and guy send me bill $325 i agree to pay he responds will send u tracking number in half hour 2 days later no response. I email him and he says i dnt have… Read more

access to your order email support. So now i have a media wall with no frame wasted my whole event and money. Dont deal with them fake crap and no standard at all worst quality material used.

Top quality product and expectational customer service – We have ordered two marquees, several tear drop banners, 100+ pull up banners and fabric banner stands from Vivid Ads. All stock arrived of fantastic quality and in a fast and efficient manner. We recommend Vivid Ads for all your merchandising needs. Special thanks to Zeeshan, who was right on top of things and extremely helpful. The order was… Read more ·  1

received and quickly actioned. Proofs were received within 24 hours , their art department actually picked up what we had missed. Although the products ordered were in bulk quantity, to our surprise the turn around time was very quick. It was clear , everything was being manufactured locally. All in all it was a great experience. Recommended

No holes to put the banners up – Never ordered a banner in my life !! Ordered 2 , luckily I did not order the other 2 I need , both banners come with no holes to put the banners up , apparently there is a drop down box which I didn’t not see and it stayed on trim !! What has trim got to do with holes , put a complaint in , they circled that I’d not gone in the drop down box ,… Read more

I’ve asked them to refund me or put holes in them , even though I’m in Perth they are in Victoria, I’ve received no response. I will be speaking with consumer protection 1st thing Monday morning

DO NOT DO BUSINESS WITH THIS COMPANY IF YOU HAVE A DEADLINE – Ordered online then received a call regarding material everything seemed fine. Was told the next day that it had been printed and was on its way and would definitely be there in the next 2 days. They knowingly lied. 2 days pass. Check tracking appears it has not even been printed. Could not get a straight answer from the team. Continually… Read more

lied and made excuses. Was promised it would be re-printed as there was a mix-up and put on a courier the same day. Have just checked the shipping and only part of the job has been shipped and I suspect that it the frame and not the printed item. Whatever way we need both items. We based a whole expo appearance on this item and were left scrambling at the last minute. Realised many of the reviews on their website are fake. Check the Google reviews. They are nearly all bad. I wish I had seen these before as I believed the website reviews were from Google. VERY MISLEADING. I feel like I have been scammed.

Worst company I have ever dealt with – Ordered a dropdown banner which was required for a presentation. They quoted a 24-hour turnaround with delivery meant to be within 3 business days. Over a week had passed and we never heard anything from them so we followed up and they didn't even start the job. They made excuses that their support team would get back which never happened.… Read more

Instead, they sent us proof of the completely wrong artwork, but we had already requested a refund, which is why they attempted to start the job. I then called to get a refund and was told that the refund request will be done when they have time. I couldn't believe what I was hearing and the reason I am warning others about this company. [Content Removed]