Reviewer Photos & Videos
A big failure
The A/C system is made in Japan by denso and this is the only good thing in this car, but the rest of thing easy to break toy plastic cooling system pipes all plastic after a few years will start cracking, it's money pit.
Everyday use mostly in the city.
Bought from and serviced by a major VW dealer.
Chose R-Line to have more pleasing finish and features, but swapped in standard rims rather than low profile in order to achieve better ride.
Chose the option with Adaptive cruise control - use this extensively on freeways and longer drives to avoid exceeding speed limits.
Maintained log book servicing roughly yearly- costs quite moderate and most services have been done mobile.
➕ Superb build quality. Excellent design.
➕ Comfortable and roomy. Wagon provides excellent volume for transporting 'stuff'
➕ Excellent economy with Blue motion- stop-start - regularly achieve 6.5 l/100k around town - 3.5 on a long run. ...
Purchased in July 2017 at John Hughes Car Sales for $40,551.00.
Exactly the right car for me.
I'm on my third Golf Wagon now. Perfect for me because it has the space for dogs, surfboards etc. without the cost of an SUV. It's comfortable and quiet to drive, still fits in a small car space and has the safety features I wanted.
First two models were Diesel's and awesome.on fuel efficiency. The 2020 models only come now as petrol which doesn't get the mileage. Bring on a hybrid electric for the next one!
As with all new cars, some features like the sunroof might appeal to a few but I'd rather pay less and go without!
Purchased in August 2020 for $40,000.00.
The reviewer stated that an incentive was offered for this review
Had the transmission done 7 gears 2 clutch’s a major service (timing belt brakes ) that’s it in 4 years still love it and I’ll keep it for a while yet
Purchased in April 2017 for $18,000.00.
My TDI is a great little car.
In 2019, I purchased a 2013 TDI with only 40k on the speedo and after 2 years, it's been perfect and reliable. Admittedly I probably over service my cars and use a VW specialist Audvolks in Melbourne. I got the dsg and timing belt/water pump done as a precaution and do a weekly country drive. So far the only issues are a few dash rattles and the clear coat coming off around the rear licensed plate. Costs over 2 years other than servicing ($500-$800) has been a set of quality tyres, polish and wiper blades. I average 7l in the city and 5l in the...country. The car has so far exceeded my expectations as I was a bit worried about VW reliability after coming out of a Mercedes B class. Make sure you buy one that has been looked after, driven gently and serviced by a VW specialist.
Purchased in November 2019 for $14,000.00.
Great to drive but going wrong a lot and hard to repair yourself
Smooth and easy driving and very good on fuel.
Headliner has completely delaminated.
Fuel door open wire has broken /jammed (approx $400 to repair)
Fuel system gave up (bluemotion) - needed complete rebuild - replacing. Cost absolutely thousands.
Clutch actuator seal leaked - $900
Had to replace all brake disks as well as pads.
Aircon Compressor seal perished - must replace whole compressor....
Purchased in May 2018 for $10,000.00.
Performance and practicality ...love it
Bought privately in Jan 2020 when the car was c 18 mths old.
This is primarily a commuter car (c40 kms per day during the week) with a bit more fun and spirited driving at the weekends. The service intervals are annually ( just had the 3 year service completed)...but i intend to get an interim oil change at the 6 month mark.
OEM Bridgestone tyres lasted 34000kms.
Ive had the infotainment screen replaced under warranty without any fuss from the dealer.
The stop/start system is a bit hit and miss...sometimes it works , sometimes not....but this seems to be a common issue across VW group cars with this emission reducing function.
After owning the car for a year, it still makes me smile :)
Purchased in January 2020 at private purchase for $26,500.00.
Purchasing MY19 Volkswagen Gold 110TSi Comfortline 7sq DSG Hatch on the 18th of December 2019 has caused me nothing but distress and concern. The issue began on the 16th of November when my car got tolled to Berwick Volkswagen due to “gearbox in emergency mode, no reverse gear” causing my car to immediately stop working and get to a complete stop. Hence forward, Berwick Volkswagen servicing team diagnosed my car within a week to conclude that my whole transmission is broken and will need a full replacement. However, I have been told there is a ...waiting period until my part comes from Germany. As Germany Volkswagen does not have any 2019 Golf transmissions available, and that I will have to wait for the next available one. Unfortunately, the team at Berwick cannot give me an estimated date because they are “unaware” of when the part will be available and when it will arrive in Australia. This is not good enough and beyond unprofessional. Therefore, to Volkswagen Australia, I am so disappointed to hear that you are not abiding by the Australian consumer laws. I have chosen Volkswagen with the peace of mind that if something goes wrong you will look after your customers. I cannot believe a company with your reputation and history will not honour their warranty agreements which clearly state that if there is a major fault you will replace my car for a new one or give me a refund. It clearly states that I am fully entitled to choose my remedy if it’s a major fault. To all definitions and all scenarios, my transmission fault is indeed a major fault. How can I even drive my car now knowing that my transmission and steering could fail me at any time. I already suffer from great stress and anxiety on a daily basis. I particularly chose to purchase your car with its top safety features for such reasons and for great peace of mind. I will not accept this car anymore, I will not put myself through this much of stress and anxiety once again. I have lost all and any faith in your company, I will never buy another car from you if my car isn't replaced, I don't feel safe and I don't believe that the repairs will be something that I can put my trust in going forward. I have done my research and contacted angry customers from your Facebook page regarding their Volkswagen cars and their issues. All have stated that they have had experienced horrible customer service, lengthy procedures and multiple repairs faults. Therefore, as Suzanne from head office suggested, I have every right to contest my rights and as a customer under Australian consumer law I WILL! Before that I will also ensure that every google review and every product review will hear of the atrocious customer service I received from Volkswagen.
Purchased in December 2019.
Problems since day 2, nearly three years later, finally fixed them all and the are not honoring any additional warranty
Brought a brand new VW golf from a local dealer, there have been multiple issues since, the dealership was friendly and helpful. However, other than fixing my car, which I had problems since day 2; VW told me that there is nothing they can do about the quality of the vehicle. My three-year warranty is about to end, so make sure you buy the extra care plan.
08/06/2018 warranty repair – 4th gear lack of power, infotainment system is faulty ( has a line across the screen) – replacement
05/04/2019 repair- rattles in the dash – ticke...
Purchased in March 2019.
Rubbish don’t bother
Bought the car brand new with 3 yrs warranty, a couple months after warranty finished with only 20,000km on the clock error msg pops up on dash which a a recognised known problem with VW company.
No offer of goodwill to fix at all. Would expect almost brand new car wouldnt start having these issues.
May opt out and sell while still early but won’t be going for VW next
Purchased in February 2017 at Solitaire Hawthorn .
I needed a small cheap vehicle just for a run around & came across a low klm 2003 Golf GTI, although their pretty basic & uncomplicated by today's standards that appealed to me anyway.Once seated & underway their comfortable they have the important driver safety features. Also I found it's easy to service & the parts are cheap & plentiful, & driven on road either suburban or open road it has good torque handles/brakes well & so easy to drive,it's every thing I require in a small hatch.
Purchased in October 2019 for $2,000.00.
The best all-rounder hatch on the market.
I bought my Golf GTD manual turbo diesel after doing a ton of online research and I can confidently say it's the best do-it-all small car I've ever owned. For the entire 60000kms I've done in it it's never once broken down or had any issues. Servicing is quite affordable and only every 15000kms. Fuel efficiency is phenomenal and on flat freeways is realistically 5.5L/100km. Even when towing a trailer and 300kg payload, fuel consumption will only go up to 6-7L/100km. The turbo diesel is wicked fun and has a great take off feel. The leather bucke...t seats are comfortable and have that low set go-kart feel you'd expect from a hot hatch. Problems? The automatic windscreen wipers are not terribly intuitive, the little plastic clip that covers part of the rear view mirror stem keeps popping off, and for a premium car it could do with some better standard features like reverse sensors. Do yourself a favor and buy one!
Purchased in March 2018 for $16,000.00.
Don't buy one!!!!!, users oil and I have had to replace the gearbox at 43000kms @ $3500 factory service people useless
usage second car
seviced as per log book
not happy Jan, what a shame it is an expensive flop with poor warranty and back up service. this is my 4th vw , no more :(
Purchased in June 2014 for $33,000.00.
Best car ever owned
We use the car daily. Test drove the Ford Focus, Hyundai i30n. Ford was very good too, but needed an auto. Bought the base GTI as a demo. It is the upgraded '19 model, 180 kw, 7 Spd DSG (from the R), bigger brakes (from R)& mech front diff (from the R). Beautiful comfortable car, great seats and sound/radio. VW has really refined this hatch, and this car is sorted. Great sleeper that really rumbles when required, but always the preferred car to drive after nearly 12mths. No issues so far, just feels very well built and is a solid, fun ...car to drive. Mixes utility with being a sports car. I wish the start-stop could be deactivated, but it works I just prefer to start the car once. DSG is very good and fast. Great on petrol, avg about 7-8 litres, which is awesome for such a powerful car. Great to park, would have been nice if rear camera guide lines moved with front wheels but system works well. Very minor complaint. Auto parking is nifty and smart. The tech is this car is well above the competition
Purchased in September 2019.
Car is decent however Volkswagen Customer Service is extremely poor
I purchased this car new in 2017. It's a great car in general. Economical, handles well and an all around comfortable driving experience.
The VW service and customer service team however, are not great. After my first service outside of the warranty period, I am being asked to spend a substantial amount of money to repair an item. The VW service department raised a 'goodwill' claim however that was promptly rejected. They never told me that, instead waiting for me to follow up with them (even though the said they will contact me).
I have esc...alated the mater to the VW customer care team as an Australian Consumer Guarantee case. They have to be the worst customer care team I have ever dealt with. They said I should get a call back in 24 hours. That did not occur. I finally got in touch with someone 72 hours after initial contact. The representative took notes of the issue and told me he would have a resolution in 2-3 days. It has been 2 weeks and I still don't have an answer. It seems that VW are doing all they can to avoid warranting vehicles under the Australian Consumer Guarantee. It is a shame as vehicles do now come with a 5 year warranty. I have previously owned VW cars and have had similar experiences. However this is the last straw for me. I will not be buying another VW Group vehicle in the future.
Purchased in January 2017.
Questions & Answers
Anyone had issues with the cars stop/start system. We have an error message appearing on the dash, the car starts shuddering and will eventually go into limp mode. It's going in for a scheduled service so I'm hoping it's an easy fix and not too expensive. We've had endless issues with this car over the years and been told we've just been unlucky that we've bought one of the dud ones! And what's with the oil usage?!!
No problem with my mk7 and it doesn’t ever use oil it’s done 132k must of got a good one and just had a major service done
I purchased my Golf SE mk7 over 2 years ago. The infotainment system stopped working 29th June2020 my warranty ran out on 4th July, problem was I was in lock down in Spain due to Corona virus and could not get a ferry crossing until 15th July. I called Volswagon in Vera Spain and earliest appointment was 10th July. They did the second service, 18000 miles on clock and investigated infotainment system. Paid 93 euros for service and was given a quote for 1,985 euros to replace the broken system as it was over the warranty. I called the volkswagen dealer where I bought the car they said to take it to my local dealer in Shrewsbury which I did as it needed its first mot. They agreed it was broken and needed replacing. Even though it was impossible to get back before the warranty expired the would only give me 20% off the bill and I would have to pay £1600 to have it replaced. Do u think this is fair?
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|Category||Cars and Hatchbacks||Cars and Wagons||Cars and Wagons||Cars and Wagons|
|Transmission||Dual-Clutch (DCT)||Dual-Clutch (DCT)||Dual-Clutch (DCT)||Dual-Clutch (DCT)|
|Drive Type||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)||Four Wheel Drive (4WD)|
|Wheels||17" Alloy||17" Alloy||17" Alloy||17" Alloy|
|Fuel Consumption||5 L/100km||5 L/100km||5.6 L/100km||6.8 L/100km|
|Fuel Tank Capacity||50 L||50 L||50 L||55 L|
|Engine||4 Cylinder 2.0L||4 Cylinder 2.0||4 Cylinder 1.4L||4 Cylinder 1.8L|
|Max Power||110kW @ 4000rpm||110kW @ 4000rpm||110kW @ 6000rpm||132kW @ 6200rpm|
|Max Torque||340Nm @ 1750-3000rpm||340Nm @ 1750-3000rpm||250Nm @ 1500-3500rpm||280Nm @ 1350-4500rpm|
|Country of Manufacture||Germany||Germany||Germany||Germany|
|Manufacturer Warranty||3 year(s)||3 year(s)||5 year(s)||5 year(s)|
|Release date||Jan 2017||Jan 2017||Jan 2017||Jan 2017|
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