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Problems since day 2, nearly three years later, finally fixed them all and the are not honoring any additional warranty
Brought a brand new VW golf from a local dealer, there have been multiple issues since, the dealership was friendly and helpful. However, other than fixing my car, which I had problems since day 2; VW told me that there is nothing they can do about the quality of the vehicle. My three-year warranty is about to end, so make sure you buy the extra care plan.
08/06/2018 warranty repair – 4th gear lack of power, infotainment system is faulty ( has a line across the screen) – replacement
05/04/2019 repair- rattles in the dash – ticke...
Purchased in March 2019.
Rubbish don’t bother
Bought the car brand new with 3 yrs warranty, a couple months after warranty finished with only 20,000km on the clock error msg pops up on dash which a a recognised known problem with VW company.
No offer of goodwill to fix at all. Would expect almost brand new car wouldnt start having these issues.
May opt out and sell while still early but won’t be going for VW next
Purchased in February 2017 at Solitaire Hawthorn .
I needed a small cheap vehicle just for a run around & came across a low klm 2003 Golf GTI, although their pretty basic & uncomplicated by today's standards that appealed to me anyway.Once seated & underway their comfortable they have the important driver safety features. Also I found it's easy to service & the parts are cheap & plentiful, & driven on road either suburban or open road it has good torque handles/brakes well & so easy to drive,it's every thing I require in a small hatch.
Purchased in October 2019 for A$2,000.00.
The best all-rounder hatch on the market.
I bought my Golf GTD manual turbo diesel after doing a ton of online research and I can confidently say it's the best do-it-all small car I've ever owned. For the entire 60000kms I've done in it it's never once broken down or had any issues. Servicing is quite affordable and only every 15000kms. Fuel efficiency is phenomenal and on flat freeways is realistically 5.5L/100km. Even when towing a trailer and 300kg payload, fuel consumption will only go up to 6-7L/100km. The turbo diesel is wicked fun and has a great take off feel. The leather bucke...t seats are comfortable and have that low set go-kart feel you'd expect from a hot hatch. Problems? The automatic windscreen wipers are not terribly intuitive, the little plastic clip that covers part of the rear view mirror stem keeps popping off, and for a premium car it could do with some better standard features like reverse sensors. Do yourself a favor and buy one!
Purchased in March 2018 for A$16,000.00.
Don't buy one!!!!!, users oil and I have had to replace the gearbox at 43000kms @ $3500 factory service people useless
usage second car
seviced as per log book
not happy Jan, what a shame it is an expensive flop with poor warranty and back up service. this is my 4th vw , no more :(
Purchased in June 2014 for A$33,000.00.
Best car ever owned
We use the car daily. Test drove the Ford Focus, Hyundai i30n. Ford was very good too, but needed an auto. Bought the base GTI as a demo. It is the upgraded '19 model, 180 kw, 7 Spd DSG (from the R), bigger brakes (from R)& mech front diff (from the R). Beautiful comfortable car, great seats and sound/radio. VW has really refined this hatch, and this car is sorted. Great sleeper that really rumbles when required, but always the preferred car to drive after nearly 12mths. No issues so far, just feels very well built and is a solid, fun ...car to drive. Mixes utility with being a sports car. I wish the start-stop could be deactivated, but it works I just prefer to start the car once. DSG is very good and fast. Great on petrol, avg about 7-8 litres, which is awesome for such a powerful car. Great to park, would have been nice if rear camera guide lines moved with front wheels but system works well. Very minor complaint. Auto parking is nifty and smart. The tech is this car is well above the competition
Purchased in September 2019.
Car is decent however Volkswagen Customer Service is extremely poor
I purchased this car new in 2017. It's a great car in general. Economical, handles well and an all around comfortable driving experience.
The VW service and customer service team however, are not great. After my first service outside of the warranty period, I am being asked to spend a substantial amount of money to repair an item. The VW service department raised a 'goodwill' claim however that was promptly rejected. They never told me that, instead waiting for me to follow up with them (even though the said they will contact me).
I have esc...alated the mater to the VW customer care team as an Australian Consumer Guarantee case. They have to be the worst customer care team I have ever dealt with. They said I should get a call back in 24 hours. That did not occur. I finally got in touch with someone 72 hours after initial contact. The representative took notes of the issue and told me he would have a resolution in 2-3 days. It has been 2 weeks and I still don't have an answer. It seems that VW are doing all they can to avoid warranting vehicles under the Australian Consumer Guarantee. It is a shame as vehicles do now come with a 5 year warranty. I have previously owned VW cars and have had similar experiences. However this is the last straw for me. I will not be buying another VW Group vehicle in the future.
Purchased in January 2017.
Great small car
Bought it in 2015 from vw kloster newcastle.tuns smooth as a whistle . Never had any trouble so far.done more than 100k . Worth every cent . Pickup is excellent along with fuel efficiency. Maneuverability is a class of it's own
Purchased in January 2015 for A$35,250.00.
The car is amazing. The dealer experience not so much.
I decided to downgrade to something smaller but still wanted the comfort and performance I was used to.
After a few months of research settled on the Golf R. For the money... great value performance hatch. Has most of what I needed.
It is a small car, and if you need any more than a little bit of boot space, have a look at the wagon, it will be more practical. Then again if you wanted practical... you don’t buy a hot hatch! Car has tons of performance, and is reasonably nice to drive and live with.
A couple of things ...to think about. USBs are not easy to find with only one in the centre console, that is a little hard to get to. SUNA traffic is not enabled (but with the right knowledge can be) DAB radio is non existent. Touchscreen is dirty all the time.
Don't do it, don't buy VW
I've owned VW for a good many years and have some wonderful road trips in North America and Europe but that all ended. I bought a new VW golf in 2013 and it will be the last time I own a VW, the car was a lemon. Dealing with VW Australia was a nightmare as was the dealership and service centre.
Perfect, high milage car
Had this baby for about two years now. Had a prang and panel easily fixed by the beater. Great for roadtrips, a full tank I can get over 1,000km of highway driving.
Cons: Only negative is it takes 95 fuel. Service through dealer kind of expensive but can use any other centre for decent price
Purchased in May 2018 at VW dealer for A$22,000.00.
I’m an old bloke. Use my My 7.5 110tsi golf regularly and am pedantic about regular servicing.
Am I not reading the book correctly? There doesn’t appear to be advice on when to change fluids like brake and coolant, and I can’t find when the timing belt should be replaced.
VW advise to have the timing belt replaced at recommended interval. What are the recommended intervals? Does anyone know?
I think it’s naughty of VW not to give this info. A timing belt failure for example, can have catastrophic results.
Purchased in August 2018.
Bought about a year ago and have had no issues! Love it so much and is sooo zippy and good on fuel. Best hatch on the market by far and would recommend to everyone
Purchased in April 2019.
Brilliant small car
Diesel engine goes forever. Easy to park and feels as safe as a tank. Great city or country drive. Has plenty of power over taking. Even survived kangaroo encounters on country roads. Brilliant car. 10/10
Purchased in February 2010 for A$37,000.00.
This is my second VW golf. I traded in my old VW golf when the odometer read 220,000 kms. The car is very comfortable to drive and I feel the car is safe as well. Good size for me. I have trouble finding just the right size for me with other brands. Went test driving Merc B series, Volvo V40 but still liked golf the best.
Purchased in September 2017.
- Mk7.5 Hatchback 110TSI (2017-2020)
- Verified purchase
Great car - Issues with DSG though
Excellent size car, lots of space. Drives and handles really well. Some plastic parts eg vents can break easily. Very comfortable seats and good vision. Fuel consumption averages about 7L/100kms. 4.5 stars - would be 5 if not for DSG issues.
Purchased in December 2019.
Unreliable. Extremely expensive. Had 2 new gearboxes and 2 new clutches. Transmission extremely unsatisfactory.
Commuting, used everyday. Have only ever had this car serviced by VW, has never been late for a service. Always something wrong with it. Extremely expensive to maintain. Only one owner.
Purchased in February 2013.
I'm entirely unimpressed that a car that has been looked after meticulously with Servicing, through VW Service Staff, and always driven with much care, I'm now told that at a mere 49,979 KM on the 'clock' , I need to have the Water Pump replaced.
The VW dealer quoted me just over $1,500.00 . I obtained quotes from Volkswagen in Metro. Melbourne and they have the exact same pricing.
I'm extremely disappointed in VW, with first the various recalls ( my car has had two recalls for two different issues, ie. Takata Bag, and some other issue with ...the Auto transmission that is sort of Manual in the way the gears operate). I most certainly view this product as a poor quality product, given that I've treated my car with the utmost care from the day I bought it, brand new from the VW Dealer, I've had the car serviced religiously every 12 months, despite driving a mere circa $5,000 km annually. My previous car was also a VW Golf, and also let me down when it simply stopped at the side of the road at around age 10 years, again having been purchased brand new, and treated with the utmost care. My next car will most definitely not be a VW.
Poorly engineered to fail
We purchased a 2012 Golf Cabriolet with DSG gearbox, leather interior, options etc new for $47,500.
It was mainly my wife's drive and after only having it for two months the drive line would vibrate when moving away from a stop. Turned out that the clutch packs needed to be replaced and this was done under warranty.
We ended up owning the car for 9 years and in that time we had the following issues:
-complete fabric roof replaced. We had to change dealers as dealer we purchased from said there was nothing wrong with the roof which was scuffin...
Purchased in April 2012 at Brighton Volkswagen for A$47,500.00.
VW 'lemon ' golf
my golf tsi turbo was initially a satisfying purchase , even over the warranty period i had multiple repairs recalls issues clutch gearbox blue motion high oil usage etc , hopefully things have improved in the last year or so
Purchased in January 2015 at vw waverley .
The reviewer stated that an incentive was offered for this review
Questions & Answers
I purchased my Golf SE mk7 over 2 years ago. The infotainment system stopped working 29th June2020 my warranty ran out on 4th July, problem was I was in lock down in Spain due to Corona virus and could not get a ferry crossing until 15th July. I called Volswagon in Vera Spain and earliest appointment was 10th July. They did the second service, 18000 miles on clock and investigated infotainment system. Paid 93 euros for service and was given a quote for 1,985 euros to replace the broken system as it was over the warranty. I called the volkswagen dealer where I bought the car they said to take it to my local dealer in Shrewsbury which I did as it needed its first mot. They agreed it was broken and needed replacing. Even though it was impossible to get back before the warranty expired the would only give me 20% off the bill and I would have to pay £1600 to have it replaced. Do u think this is fair?
2007 got sport TDI VW golf 2ltre turbo.
What does it mean when engine light comes on, than coil light flashes and exhaust light comes on???
Also since then my turbo stopped working
Hi I'm looking at purchasing a 2014 Highline TDI mk 7. It's immaculate inside and out, one owner, I can tell the car has been well loved and looked after. I've never had a euro car before, but am looking for something that is high tech, and economical. The golf seems to tick those boxes but I hear mixed reviews.. Can anyone shed some light on your experience with these cars?
I can only answer from my own experience of my Golf, purchased new in Sept 2015. It's done 107,000km and been serviced regularly (7 times). Has been a fantastic little car, fun to drive, economical yet nimble. That being said, much comes down to how it's looked after (clean oil, quality fuel, fresh air) all goes a long way to having the car serve a long, useful life - but my experience is a thumbs up and enjoy these cars!
|Category||Cars and Hatchbacks||Cars and Wagons||Cars and Wagons||Cars and Wagons|
|Transmission||Dual-Clutch (DCT)||Dual-Clutch (DCT)||Dual-Clutch (DCT)||Dual-Clutch (DCT)|
|Drive Type||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)||Four Wheel Drive (4WD)|
|Wheels||17" Alloy||17" Alloy||17" Alloy||17" Alloy|
|Fuel Consumption||5 L/100km||5 L/100km||5.6 L/100km||6.8 L/100km|
|Fuel Tank Capacity||50 L||50 L||50 L||55 L|
|Engine||4 Cylinder 2.0L||4 Cylinder 2.0||4 Cylinder 1.4L||4 Cylinder 1.8L|
|Max Power||110kW @ 4000rpm||110kW @ 4000rpm||110kW @ 6000rpm||132kW @ 6200rpm|
|Max Torque||340Nm @ 1750-3000rpm||340Nm @ 1750-3000rpm||250Nm @ 1500-3500rpm||280Nm @ 1350-4500rpm|
|Country of Manufacture||Germany||Germany||Germany||Germany|
|Manufacturer Warranty||3 year(s)||3 year(s)||5 year(s)||5 year(s)|
|Release date||Jan 2017||Jan 2017||Jan 2017||Jan 2017|
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