Vuly 360 Pro

Our situation might be a little different but we purchased this brand new approx. 2.5 years ago. It has sat undisturbed due to complete house renovations. We have just pulled it out to assemble and now kicking ourselves that we will be outside of warranty as parts inside the sealed boxes are damaged. Also, two adults (one handyman and one qualified carpenter or 15+ years) have done nothing but swear and curse at the absolutely appalling instructions both in the manual and in the videos. Nothing makes sense, nothing lines up, nothing is labeled....

I purchased the Vuly Pro Swing Set in December 2021. This was dispatched and delivered by Toll and when unpacked it had serious dents in three of the metal uprights, a broken plastic component and deep scratches over most of the frame.

I filled in a warranty claim and supplied 17 photos which clearly showed the extent of the damage. When my emails went unanswered I rang and spoke to four different warranty team members. I was initially offered touch up paint and a few new replacement components. I explained that I would be painting approximat...

I've taken over 12 months to review this product (purchased in November 2020) because I had such a bad experience with delivery and installation but feel that enough time has passed that I can give an objective review without emotion. My initial experience (pre-setup) was

- Package was delivered at approximately 10pm at night by 2 fine gentlemen having a good laugh as they dumped it on my front step (courtesy of Hunter Express)
- Conflicting assembly instructions in written format (came along in the box) with youtube instructional videos
- Wh...

Firstly we have the Vuly Thunder XL trampolone and our kids love it. So it wasn't a difficult decision when covid hit to spend the money on the XL 6 piece plus cubby swing set to set up at home. It took 3 days to finish setting up due to really tight connections the sizing of it (its about 10 metres long!)

Fast forward 3 months and the black coating on the set started flaking off and revealing orange rust in the joints rendering some of the swing components unable to swing with ease. Kids fell out of love with it pretty quickly due to the fla...

We have a Vuly Trampoline which the kids Love! Decided to spurge on the large swing set to expand our kids play area. Attempted to put it together Christmas eve like the trampoline the year prior but realised that wasn't going to happen without kids seeing. Christmas day, 2 adults (both handy on the tools) struggled to get the frame connected. The instructions are useless, online videos aren't much better with the parts no where near as easy to put together like they demonstrate. Minimal diagrams, bolts are not itemised (just says "install bo...

We purchased a large swing set 12 months ago and decided to add a seesaw swing this year. The product had terrible instructions to build and you just have to guess where the screws go. All the joints are extremely wobbly and just doesn’t make sense. Is this going to be safe for the kids or will their fingers get pinched in the metal as it moves?

We had a number of problems with the initial set up 12 months ago having to get replacement parts under warranty as the legs didn’t fit (manufacturing issue). We won’t be purchasing from Vuly again.

We purchased the large 360 pro swing set with cubby, basketball hoop and soccer wall. And we would not recommend this to anyone. First of goods were damaged in freight and parts were missing due to damaged boxes, was a nightmare to assemble as the instructions were horrible. It says it's designed for Australian climates but the cubby cover faded and torn within 3 months. The 360 pro swing has rusted and is really hard to use, yes we have had it for 2 yrs and hardly gets used now. We did have a helpful person from vuly help us when we had proble...

We bought this swing set with the cubby house and deluxe sandpit. We also upgraded to the large nest swing. The kids love it!. The nest swing is big enough for the 3 of them to sit together and sing. The frame is sturdy although the fabric of the shade and tent has faded with time. Overall I would highly recommend the Vuly Swing set

Got the medium frame with a standard swing and nest swing. one of our best investment. Kids absolutely love it. They are on it for hours. Took 3hrs to put together. Would have been quicker if i new exactly which type of screw for each part. Online install video is for 2 people but instruction manual with the product shows how 1 person can set up.

I purchased a Vuly 360 Pro Max Medium swing and an Ultra Medium trampoline.
We have just finished setting up the swings and I am seriously concerned about setting the trampoline up at Christmas time.
Packages were quickly shipped from Vuly. Then the problems began. They use Direct Freight Express, who marked my items as "for delivery" on 1/10/21. Items never showed. Then I realised they had only scanned 4 of my 13 items in at Sydney. Contact with DFE confirmed nothing was scanned when it was collected in Brisbane and they didn't know where my ...

We moved, again, and again we dragged all the way Vuly with us))
Because we just love it. It grows/downsizes as you need, depending on your needs(backyard size haha). We have ours from 2015 and it moved already 3 times with it, resulting in loss of receipt. We wanted to upgrade cubby house with new walls,tent and mat, and got onto Morgan from customer service... I have to tell ya - sue is the most caring, kind and helpful person I've ever dealt with!
Thank you sooo much for your help and we cant wait till we get our order!!

We spent a great deal of money for the 360 Pro Swing Set with Cubbyhouse for my kids. Within 2 months, the cubby material had faded to almost white, and then the straps that hold it to the frame disintegrated. Vuly replaced the part but it's an absolute nightmare to pull the whole set apart and replace the cubby. The next cubby we fitted lasted 3 months before also being an eyesore.

From day one there were quality issues with the product, rusty metal, bolt holes not lining up right and having to be re-drilled. You would seriously be more happ...

I've never felt compelled to post any product reviews before, but I'm so disappointed in the quality of the Vuly swing set. We purchased our swing set about 2.5 years ago for over $2k. In that time, the cubby has faded and torn twice, and the top shade cover has come unstitched in the corner twice.
The first time Vuly replaced the items without issue, despite it being slightly outside the 12 month warranty period - although they required me to cover the shipping costs.
The attached photos are of the replacement cubby and cover less than 18 mon...

We purchased brand new 360 swing and trampoline direct from Vuly.
The frame was scratched, it had broken end caps, some of the threads had dirt in them and were rusted. After six months and many calls to Vuly their solution was to send out a can of spray paint and new end caps. Not happy. The frame wobbles an awful lot with just a 6yo on it. The padding on the trampoline has also faded 9 months on. We are still trying to get them to send us one of the "bonus" wagons we were supposed to get with the deal.

Purchased the Vuly 360 Pro Max C2 Cubby + Swing Set in November 2019 as Christmas present for children. Assembled product on Christmas Day 2019. Within a few months the Cubby House and Nest Swing material colour had faded.

Contacted Vuly July 2020 to complain and after numerous emails refusing to address the issue they finally agreed to replace the Cubby House and Nest Swing in August 2020. Within a few months the cubby house and nest swing material colour had faded again and material also started disintegrating including straps fixing the cu...