- Sign in
- Write a review
See the Best Toys & Games in 2019 as rated by Australians on ProductReview.com.au.
RenayWide Bay-Burnett, QLD
Best Christmas present I ever bought.
I was reluctant to spend this kind of money on a swing set but I have not regretted it for a moment. The swing set is very sturdy and of superior quality to cheaper swing sets. The yoga swing in particular is a favorite with my son who has sensory issues. He lays in it for ages and it is very calming for him. He also loves the spinning motion of the 360 swing. Best Christmas present I ever bought the kids and it suits all ages.
Purchased in September 2019 at Vuly Play Online store for $1,100.00.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
NicSouth East Queensland, QLD
- 360 Pro Medium
- Verified purchase
Excellent - Very Happy
I couldn't be happier with this swing set - we bought the medium set with a normal swing and nest swing and both are great and quality is excellent.
Delivery and assembly was also done swiftly and with absolutely no problems so we are very happy customers.
Purchased in August 2019 at Vuly Play Online store for $1,000.00.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
The FoxesHunter Region, NSW
- 360 Pro Large
- Verified purchase
Service+
I was impressed with very personable service over the phone and emails including prompt action and easy solutions to my request. We are looking forward to a fun summer and no fights as we have all 3 kidletts covered with playtime options. I love that we can add as we go and they grow. Love the shade, love the clear instructions and detailed specifics covered online.
No doubt the neighbours and will want one as well, but hey that's an ongoing 3rd world problem, lol.
Purchased in August 2019 at online for $1,350.00.
1 comment
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
MattchooSydney, NSW
Great swing. A pig to build.
The Vuly video makes constructing the swing set look laughably easy. It should be, as there are not many pieces to put together. The reality is that the hand welded tubes are all slightly off-angle, so they don't just slot into place. I had to WD40 the T-bar joins and use a heavy club hammer plus some pine decking (to protect the metal) to get the pieces to slot together. A rubber mallet (as the instructions suggest) was not adequate to hammer in the off-angle hand welded joints. ....it only worked once I juggled the T-sections around to find t...Read more
he combination which was least off-angle. Also, the bolt holes on one of the legs didn't line up evenly when the leg was fully slotted in. I've read other reviews where people have had this issue. Be prepared to call Vuly and send this back if the angles look impossible .....or book an installer and laugh at them while they curse at the (near impossible to slot together) frame in your garden. On a more positive note. The swing is very solid. My kids love it and it looks and feels like it will last a long time. The shade cover seems really robust too. Hopefully your set will be more accurately welded than mine was.Purchased in May 2019 at Vuly Play Online store for $1,257.00.
1 comment
Vuly PlayVuly Play
Hey Mattchoo,
Thank you for taking the time to provide feedback about your experience.... Read more
The installation should not at all be this difficult, I understand this is quite an old review however if you are to email us on service@vulyplay.com I would be more than happy to look after you personally. I do apologise the installation was not quite as easy as expected. I am glad to hear you are happy with the overall quality of the 360 Pro but if there is anything we can assist with please call us on 1300 667 514. Kind regards, Pat @ Vuly.Similar opinion? Write a review on ProductReview.com.au!
KylieMAU
- 10 reviews
- 2 likes
- 360 Pro Medium
- Verified purchase
Worst Customer Service
Not happy with this purchase have a rusty vuly trampoline i should have known better, less then 3 months old and there is rust on every pole where joined, cover has rust around the holes where you attach to frame, i have asked for a refund which is being refused so i will escalate this and contact Fair Trading as it's not durable, or look acceptable in apperance and finish.
Purchased in December 2018 at Vuly Play Physical store for $1,051.00.
1 comment
Vuly P.Vuly Play
Hello KylieM,
Thank you for your feedback and sorry to hear about the damage occurred to your trampoline. ... Read more
If you could please take the time to send us an email to service@vulyplay.com, we would be more than happy to have a representative look into this further for you. Apologies again for any inconvenience caused! If you have any questions in the meantime or wish to discuss further, please don’t hesitate to contact our team directly on 1300 667 514. Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
bronstar1Gippsland, VIC
- 35 reviews
- 20 likes
Customer service? what customer service!
Normally I do not like to do bad reviews, but this is ridiculous, I am desperate and probably the only way we are going to get anywhere with this company.
Ordered the extra large swing set from website 11/12 that was guaranteed by Christmas, it just arrived just on time, well actually half of it did so no swing set for Christmas and had to get her another present which was extra money I spent when I shouldn't have needed to.
Two weeks after Christmas more of the swing set arrived and then another week after that another part of the set arrive...Read more
Purchased in December 2018 for $1,051.00.
2 comments
Vuly P.Vuly Play
Hello Bronstar1,
This is really disappointing feedback for us to read and I would love to rectify the poor experience you have had with Vuly so far.... Read more
Someone from our management team will call you shortly to get any issues resolved. I really appreciate your patience and cannot apologise for enough that your Children have not been able to use their Christmas present yet. Regards,Just an update which I can now write as I have had everything received as promised. Thank-you for finally rectifying our problem and sending the replacement part. Not only did they send the part but t... Read more
hey went above and beyond to try and make it all right for us. My daughter is finally now happily playing on her swing set and uses it everyday. I am sad so many things went wrong with my original order and there was a snowball effect of blunders (even after this review) but I am glad this has finally all worked out in the end. Kind regards.Similar opinion? Write a review on ProductReview.com.au!
I love how most of the 5 star reviews were offered an "incentive" to post.
I would love it if they ever got around to delivering the missing parts of my swing set that the kids received from Santa nearly 2 months ago. Then I'll be able to review the product.
Purchased in December 2018.
1 comment
Vuly P.Vuly Play
Hello Linda,
Thanks for reaching out to us and sorry to hear about your recent experience with Vuly. ... Read more
If you could please send us an email to service@vulyplay.com and we’ll have a representative look into this for you. Apologies for any inconvenience caused! Kind Regards, DenayaSimilar opinion? Write a review on ProductReview.com.au!
Jac VGippsland, VIC
Quality purchase!
Fantastic quality. Super easy to construct. Hours of fun for the kids (or a relaxing hideaway for adults in the yoga swing!). Will provide years of entertainment for our kids. Extremely happy with our purchase!
Purchased in October 2018 at Vuly Play Online store for $950.00.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Dan
- 5 reviews
- 5 likes
- 360 Pro Small
- Verified purchase
Good design but some quality issues
Love that this is a decent frame size and choice of tube dimensions is top notch. Also liked that they use properly graded stainless steel fasteners (A2-70). Did not like that the angle of one top frame section was not right. Causing the leg support section on one side being ridiculously out of position. Had to flip the unit sideways and even my 80kg was not enough to deflect into position. Had to loosen all screws, then wedge myself in to get leverage and finally got the legs lined up enough to then get another person to belt them on. Good luc...Read more
k ever getting it apart again. A small error in the welding causes a bit difference in position so they need to get better at this. (One side went in perfectly so I confirmed it was just one of the two top frame segments.) So would I recommend it? Well if you are prepared for some hard yakka in putting it together then sure. Once up this thing is super stable and the size is fantastic even for an adult. But if you expect it to just go together easily that is another matter. That said it's not like I have an alternate brand to recommend, so this still may be the best option. I personally wouldnt change my decision even with the trouble I had. Another note was the frame had a few little scratches in the paint. Probably from some rough transport with parts bumping about. The box was fairly beaten up. Not a deal breaker but it "takes the shine off" the experience a little. Also some issues with their written instructions for the accessories we got with it. The basket ball hoop didn't show a separate plate that is used to mount. And the water mister! Well that looses a star on my review right there. They threw this in an an incentive to buy, but the instructions don't show how it can be hooked onto the swing set (it looks only to be for the trampolines). Besides that the thing leaked water from several locations. One leak I fixed but the other I can't seem to yet. What a waste. Will scavage parts from it for the garden irrigation but no good for what they said.Similar opinion? Write a review on ProductReview.com.au!
Andy NeudeckerSouth East Queensland, QLD
- 360 Pro Medium
- Verified purchase
Super strong and kids love it!
Conmpared to other kids swingsets we had previously this is built so much better, stronger and we love the shade cloth that came with it. We bought 2 yoga swings with it and our kids love them. I would recommend this swingset to anyone as it goes beyond the 50kg weight limit of most other sets out there and is built to last. Assembly was a bit difficult as it is heavy but once it was up there was no looking back.
Purchased in October 2018 for $799.00.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Charity anne mackieWestern District, VIC
Awesome fun
Awesome fun! Nice and solid, easy to put together. Holds kids weight. All round fun for the family. Love that you can add different equipment and have a sun shade!
Purchased in October 2018 for $1,416.88.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Lauren HCentral Queensland, QLD
Amazing? Wish we found it sooner
My family LOVE the Vuly 360 swing set. It’s so versatile with all the attachments. We can adjust the swings to accomodate who comes to visit depending on their ages.
Purchased in November 2018 for $1,500.00.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Best swing set ever!
We purchased the play set for our 8 year old son who has autism and it couldn’t be more perfect! He especially loves the yoga swing. The quality is amazing and it was relatively simple to put together.
Purchased in October 2018.
1 comment
Vuly P.Vuly Play
Thanks Michelle :)
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
BrydzCentral Highlands and Goldfields, VIC
- 2 reviews
It has changed my kids
Santa got these awesome swings for my 5 kids for Xmas. I heard it was very easy to build. It is also very sturdy!
The kids have spent so much time out on the swings! Before that it was a struggle to get them to go outdoors. My 5yo wants to go and swing any chance he gets! Even before school this morning. We love the Vuly 360! Life changer here!
Purchased in October 2018.
1 comment
Vuly P.Vuly Play
That's awesome to hear! Please let us know if there is ever anything we can help with :)
Ben @ Vuly.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
beccagAU
- 7 reviews
- 1 like
Kids are on it for hours every day
Was a lot more difficult to assemble than the video I had seen on you tube which definately made xmas eve trying, especially as it should state that a rubber mallet would be required when you order. As the packaging was only opened at the time of assembly (as many people will) this became an issue. At times we needed 3 - 4 adults as the framework is extremely heavy duty. Having said that from the moment my kids laid eyes on it they have loved it and any visitors have also found it difficult to have to stop. The yoga swing especially has bee...Read more
n more popular than expected. The skateboard style swing will be one my children continue to master and so feel there will be longevity to the interest it holds for them. I wasnt sure if the shade would be a gimmick but as we have had some very hot weather it has definately allowed extra time for the kids on it and shades the swing for much of the day. I think Vuly should look at the addition of side shades as well as this would give even more protection on hot days. Overall I am so pleased with amount of time my kids have spent outside and the fun they have each day using it!Purchased in October 2018.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
coyotetkCanberra
- 24 reviews
- 13 likes
So disappointed with quality, three items significantly fading within four weeks of use
Update 2 - still haven't received the two pending items. Communication has been all over the place - I have been notified of their dispatch and then was sent an email saying that by now they should have been delivered and if not let us know, I let them know, they said there was a warehouse error and re-sending them, then another email same as before stating I should have got them, again I write back saying I haven't, no response. A friend who ordered a playset has had nearly every piece apart from the frame deteriorate, fade or rip within 2 mon...Read more
ths - Vuly advised her they are trying to get their manufacturer to use different materials so these quality issues don't keep happening. So its good to see they are working towards a solution, but in doing so have admitted that their current materials are below par. But what is really not ok, is the fact that to replace anything except the swings, you have to take the whole thing apart again and then rebuild it, so many hours work for at least two people. Who has the time to be dismantling and then rebuilding huge and very heavy play equipment. Update 1 - Vuly got back to me and agreed to replace the swing seat. As such I've changed the review to 3 stars. We put our Playset together just before Christmas. Although we are happy with the frame as it seems very sturdy, the tent cover, orange rope and seat swing have all faded/discolored significantly in just four weeks. Vuly have stated that they are replacing the tent cover and rope under warranty, which we are very happy about, but they ignored my warranty claim for the seat swing. After I contacted them again to enquire, I was told that as the seat swing discoloration is cosmetic, they will not allow a warranty claim to replace it. Surely the materials should withstand being outdoors for more than four weeks before deteriorating. It has us concerned about the overall quality of the Playset, especially as we paid over $2000 for it. Because of the quality issues on multiple parts which now makes our brand new Playset look yuk, I give this two stars. Also, for me to change over the rope and tent cover, I now have to dissemble the entire unit or pay for it to be done and rebuilt for me.Purchased in December 2018.
1 comment
Vuly P.Vuly Play
Hello Coyotetk,
I am so sorry to hear about this whole poor experience you have had with your new Vuly playset. ... Read more
Can you please email your contact details through to ben.k@vulyplay.com? I would love to help get all of these issues resolved for you. Kind regards, Ben.K (Customer Experience Team Leader)Similar opinion? Write a review on ProductReview.com.au!
MegMelbourne
- 360 Pro Medium
- Verified purchase
Best Christmas present ever
We purchased the 360 medium swing set with the standard swing + yoga and tyre swings... My kids LOVE it and have spent countless hours playing on it together since Christmas morning. Through their laughter, chatter and squeals of delight we still hear them declare everyday that it is the 'best Christmas present ever!'. We are so very happy with our purchase.
1 comment
Vuly P.Vuly Play
Hello Meg,
Thanks for taking the time to provide this awesome feedback! ... Read more
We loving hearing how much the kids are loving and enjoying the 260 Pro Swing Set. :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
MelHobart
- 360 Pro Large
- Verified purchase
So much fun!
My kids received this for Christmas and love it! It’s well made and well worth the money. We are already wanting to add more to it, although the 360 swing has been the biggest hit of all and has given them hours of fun. It was super easy to put together too!
Similar opinion? Write a review on ProductReview.com.au!
Bec PCasuarina
THINK TWICE BEFORE PURCHASING - NO QA TESTING - NO CUSTOMER SERVICE
Really think twice before considering purchasing from Vuly Play. Hindsight is wonderful and if I had my time again I would have chosen my other option.
We purchased in November and Vuly took our money straight away. Once they had secured our funds, they sent an email to say goods we ordered were out of stock for approx. 4 weeks. No probs we still had 2 weeks until a birthday bash :)
On receiving the goods we assembled on our first weekend available which was about 2 days after receiving it. One item that joins the entire unit together has been ...Read more
1 comment
Vuly P.Vuly Play
Hello Bec,
Thank you for the taking the time to provide feedback from your recent experience with Vuly! ... Read more
I am very sorry for the experience you've had with Vuly so far. We do greatly apologise that your order has taken so long to be delivered and that the installation process was more difficult than expected. We want to have this issue rectified so we can restore your faith in both our customer service and product and have the kids using their awesome Christmas gift. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
VeryAdelaide
Vuly are shocking
I am still waiting for our pre Christmas swing delivery. I was emailed my receipt and delivery/tracking information. All of which including today still are invalid and unable to track my $2k purchase. Vuly after sales have been nothing but unhelpful and have only offering a full refund. Very nice offer on Christmas Eve to then find a replacement gift for our 3 children. I still can not believe the service I have experienced. I wouldn’t recommend this company under any circumstance.
1 comment
Vuly P.Vuly Play
Hello Very,
Thank you for the taking the time to provide feedback from your recent experience with Vuly. ... Read more
We do apologise that this issue has taken so long to be rectified. Being a toy company, we do pride ourselves on customer feedback, so we would like to get this sorted out for you so we can restore your faith in Vuly. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! Kind Regards, DenayaSimilar opinion? Write a review on ProductReview.com.au!
- ‹ Prev
- Next ›
Questions & Answers
Karen Easked
Troubleshooting required to work our why our 360 skateboard swing doesn't smoothly rotate 360? We got out the spirit level thinking it was maybe due to being on a slight lean the swing naturally falls to one side and is difficult to swing the other 180 degrees awaiting reply from vuly for suggestions any other suggestions in the meantime greatful accepted!
2 answers
Ours always swung 360 ok just the bearing knuckle gave way on the first couple now the 90deg bend down from that gave way
Vuly P.Vuly Play
Hi Karen,
Thank you for your question!
The 360 Pro Swing should most definitely rotate smoothly. In the case that you are still experiencing difficulties, please send our team an email to reviews@vulyplay.com and I'll organise for a representative to have a look into this you.
Apologies for any inconvenience caused!
If you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.
:) Cheers, Denaya @VulyPlay
James Rasked
Has anyone got any suggestions on how to install this over synthetic turfed area? - I'm concerned the ground anchors will damage the turf.
1 answer
Vuly P.Vuly Play
Hello James,
Thank you for taking the time to submit a question!
For safety reasons, you are required to assemble to Swingset using the anchors. This will ensure it is completely level and no risk of tipping over.
If you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.
:) Cheers, Denaya @VulyPlay
Shellyasked
I have s 9 year old and a 12 year old are they too old for these play equipment please help about to buy online
1 answer
Vuly P.Vuly Play
Hi Shelly,
Thanks for reaching out! We have a wide range of accessories that are suitable for all ages. The most popular attachments we sell are the Spin Swing and Yoga Swing. Feel free to give our sales team a call on 1300 667 514, to discuss further!
:) Cheers, Denaya @VulyPlay
Details
Vuly 360 Pro Large134 reviews | Vuly 360 Pro Medium71 reviews | Vuly 360 Pro Small5 reviews | |
|---|---|---|---|
| Category | Toys & Games | Toys & Games | Toys & Games |
Visit official website
Listing monitored by Vuly Play representatives.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Vuly PlayVuly Play
Hey The Foxes,
Thank you for taking the time to provide feedback.... Read more
I am really happy to hear that the service provided was exemplary and you are enjoying the new Vuly! You might have to get the neighbours over for a playdate! Kind regards, Pat @ Vuly