Vuly you should be embarrassed supplying instructions of ridiculously poor quality with what you charge for your equipment. I am trade qualified and bolts and parts are not numbered, cannot be identified and compound this with reading multiple instruction booklets. The cheapest flat pack I have purchased had far more logical and sequential instructions. Absolutely disgraceful for the money has taken me hours and hours

We purchased a swingset about 5 months ago with 3 attachments expecting high quality and long lifespan. My children are only 8 and 6 and love the swings yet when they swing on there the whole frame twists and the top rail flexes badly. It scares us so much now that we only let them swing gently on it and not too high. My son is autistic and the swinging action is very calming for him. I just want to know that he is safe. It looks like its going to callapse when they swing and the creaking is very noisy.

Purchased a trampoline (and anchour set) and swing set for the kids for xmass. Direct from Vuly.
Purchased them in October to ensure delivery.
Swing set arrived in time. Trampoline arrived in December. Anchor set arrived in January (after we had contacted them in which they replied that they didn't know why they hadn't been sent?)
Building them a few days before xmass and the trampoline was flawless (and still is!)
The swings are a polar opposite.
Incorrect built parts (H bars) other parts are a nightmare to get together. Missing/cracked plas...

Vully swingset arrived with multiple damage.
The frame top rail won't line up with the bolts, parts will not click into place as there is a definite manufacturer problem.
Vully customer service is a complete nightmare to deal with. They only sent an upsize kit that won't fix the problem to the top rail not lining up or clicking into place they insist for me to pay for someone to put it together when that's not the problem the problem is an era with their manufacturing.
they claim to return your call when they never do customer service on Facebo...

This swing set is awesome, nothing like it anywhere, my Grand kids love it, got it up just in time for Christmas.
My main gripe is the instructions, very vague at best, I thought for "an Australian" designed product it should be much better. Youtube was no help as mine must be a newer version,
Make the instructions clearer and precise, the frame is ok but the Cubby and particularly the Ring Swing took forever (very frustrating)
But all up at the end this swing is great, I can see it lasting a long time.

Considering this is a high price point for a swing set a part of the structural framework had a manufactures error and so couldn’t be assembled. It concerns me about the safety and integrity of the materials when the basics are faulty. Waiting on a replacement section of framework now. The main part of our daughter’s Christmas presents was a Vuly fail. Strongly recommend checking quality asap when receiving to allow for poor quality parts and replacements to be sent. The delivery man was fantastic.

To start with I thought we were buying an Australian product due to the premium price but no - made in China of course.

The first issue was the very vague instructions and the quality is average. The powder coating scratches off really easily during assembly and living near the coast don't expect it to last long.

The main issue I have is the swing seat design is very dangerous and flips upside down at the slightest weight transfer. My six 6 old has been upside down twice in the first two days and it's a big concern as to the safety of this pr...

We have a Vuly trampoline and love it but the same can not be said about the cubbyhouse component on our Vuly Swing Set. I purchased the swing set with cubbyhouse at the start of 2020. I thought the cubbyhouse would be a great addition to the swing set as we all know kids love cubbyhouses but the quality is of a very poor standard. The material has faded dramatically since our purchase and it looks terrible. It is as if when the product was manufacturing the UV protection was not added. Given that Vuly prides itself on quality products, th...

I purchased the swing frame this year and several different swing attachments. After only a few months of use the swing ropes wore through from friction against the plastic swing. My daughter only 9 had quite a bad fall. Vuly replaced the swing with the bed swing as I refused the swing knowing it was faulty. The second bad fall happened a few days ago. My daughter was in the cubby swing for a third time. The flimsy fabric that connects it to the cord snapped through. My daughter again fell and grazed her lower back. I emailed two days ago...

Assembling this is a nightmare. With no instructions ans YouTube being only a previous model its ridiculous. Quality is scraped and scratched straight from box not worth 3.5k! Vuly send a auto reply for a warranty claim yet we shouldn't need to replace multiple items due to poor quality.

The Vuly 360 Pro is by far the best swing set on the market and caters to all ages of children. Easy to set up and many years of fun!

Purchased the vuly swing set. For my kids for Xmas 2018, and ordering it in early November it turned up 1 day before Xmas. We have had two warranty claims on it, and now to scared to use the yoga swing in case of hanging, all I get from vuly is that it’s safe if it’s installed correctly for each child and they have supervision at all times. But vuly don’t sell it anymore. Not good enough . Do not buy this product, you will regret it.

Purchased in 2018 and going off Vuly reputation I thought this product would be great. The spin swing has been replaced once under warranty but it just does not last outside. The spinning element gets all stiff and despite regular lube it just isn’t spin and twist. Unfortunately I would not buy this product again - despite excellent service from Vuly.

We have two Vuly trampolines which are great. We though we would get a set of swings too.
As per the other reviews, the swings are poorly made. They squeek and move wildly. They told us to move the legs out to stop the movement. Within 3 months one of the legs snapped completely in half. When the swings collapsed it twisted and bent the frame.
Vuly sent out a replacement leg, but it now doesn't fit on to the twisted mangled mess, they call a swing set.
Stay completely away from these swings!

Has not lasted in the sun at all, looks terrible very disappointed. This is the second bad review of the product after we had issues on purchase. please don't conciser this product, There's no bad reviews on here cos there customer service team calls straight away and offers compensations to remove reviews. Dont get caught out go from the wooden bunnings one any day !!

Drilled holes don't line up for assembly. The whole thing creaks and moves wildly during use. Vuly has suggested we stretch the frame legs as far as possible but this makes no difference. I can see many have these same problems.

Initial set had faulty parts. Incorrect replacement parts sent. Multiple emails and phone calls. Two months later and still waiting for correct parts. Poor quality and customer service. Total disappointment.

This has been a total nightmare. We are unable to get the bolts and the predrilled screws aligned in 3 places on both sides of the legs. Two pieces of one of the legs were bent straight out out of the box and wouldn't slot together. Brand new and my kids are so disappointed we have been unable to use it on the long weekend. We had to submit a warranty claim on a brand new item out of the box. Did the warranty claim on Thursday and its now monday night and so far we have heard nothing. The thought of having to put this back together again is not impressing me at all or my husband.

Bought the 360 pro with three swings and cubby September 2019, already have had replacement sandpit and replacement teepee swing sent out as the fabric had ripped on both. The same products are broken again, my children are 18 months and 3 years old (not heavy at all!) however the teepee swing snapped yesterday with both kids in it and the sandpit fabric has ripped again. Did do a warranty claim the first time and was very happy with customer service as sent out new products immediately but very disappointed with quality of products, don’t feel I should be having to continuously do claims and am worried that next time this happens my kids will be seriously hurt.

We have had almost an identical experience as Bec G review. We have the 360 with 3 swings and cubby. Homes don’t patch directions are atrocious. Our 11 yr old son was on the bed swing and it’s small strap snapped hurling him to the ground. We r in north west nsw and the ground is hard and all we have are rocks on the drowns. How he didn’t break his elbow is a amazing. Still waiting for someone to call or email me back. Extremely disappointing