Vuly 360 Pro

From incorrect bolts, torn padding, extremely wobbly playset and rust running down the ring swing and other bolts all within a couple of weeks, this is not acceptable under consumer law. There are so many people with the same issues. Join facebook Vuly unhappy customer.

I've never felt compelled to post any product reviews before, but I'm so disappointed in the quality of the Vuly swing set. We purchased our swing set about 2.5 years ago for over $2k. In that time, the cubby has faded and torn twice, and the top shade cover has come unstitched in the corner twice.
The first time Vuly replaced the items without issue, despite it being slightly outside the 12 month warranty period - although they required me to cover the shipping costs.
The attached photos are of the replacement cubby and cover less than 18 mon...

We purchased brand new 360 swing and trampoline direct from Vuly.
The frame was scratched, it had broken end caps, some of the threads had dirt in them and were rusted. After six months and many calls to Vuly their solution was to send out a can of spray paint and new end caps. Not happy. The frame wobbles an awful lot with just a 6yo on it. The padding on the trampoline has also faded 9 months on. We are still trying to get them to send us one of the "bonus" wagons we were supposed to get with the deal.

Purchased the Vuly 360 Pro Max C2 Cubby + Swing Set in November 2019 as Christmas present for children. Assembled product on Christmas Day 2019. Within a few months the Cubby House and Nest Swing material colour had faded.

Contacted Vuly July 2020 to complain and after numerous emails refusing to address the issue they finally agreed to replace the Cubby House and Nest Swing in August 2020. Within a few months the cubby house and nest swing material colour had faded again and material also started disintegrating including straps fixing the cu...

Aside from the issue of the wrong parts being sent initially meaning my daughter could not have it set up for her birthday (Vuly CS promptly sorted this issue out for us) after having the play set for a yeah and a half now there are a number of issues that have started to pop up that shouldn’t be happening on a play set worth $2400.

The initial instructions were difficult to follow, even for people who are very used to assembling items. Thankfully commonsense was able to get us there.

There was a fair amount of bowing in the cross member wh...

Vuly you should be embarrassed supplying instructions of ridiculously poor quality with what you charge for your equipment. I am trade qualified and bolts and parts are not numbered, cannot be identified and compound this with reading multiple instruction booklets. The cheapest flat pack I have purchased had far more logical and sequential instructions. Absolutely disgraceful for the money has taken me hours and hours

We purchased a swingset about 5 months ago with 3 attachments expecting high quality and long lifespan. My children are only 8 and 6 and love the swings yet when they swing on there the whole frame twists and the top rail flexes badly. It scares us so much now that we only let them swing gently on it and not too high. My son is autistic and the swinging action is very calming for him. I just want to know that he is safe. It looks like its going to callapse when they swing and the creaking is very noisy.

Purchased a trampoline (and anchour set) and swing set for the kids for xmass. Direct from Vuly.
Purchased them in October to ensure delivery.
Swing set arrived in time. Trampoline arrived in December. Anchor set arrived in January (after we had contacted them in which they replied that they didn't know why they hadn't been sent?)
Building them a few days before xmass and the trampoline was flawless (and still is!)
The swings are a polar opposite.
Incorrect built parts (H bars) other parts are a nightmare to get together. Missing/cracked plas...

Vully swingset arrived with multiple damage.
The frame top rail won't line up with the bolts, parts will not click into place as there is a definite manufacturer problem.
Vully customer service is a complete nightmare to deal with. They only sent an upsize kit that won't fix the problem to the top rail not lining up or clicking into place they insist for me to pay for someone to put it together when that's not the problem the problem is an era with their manufacturing.
they claim to return your call when they never do customer service on Facebo...

This swing set is awesome, nothing like it anywhere, my Grand kids love it, got it up just in time for Christmas.
My main gripe is the instructions, very vague at best, I thought for "an Australian" designed product it should be much better. Youtube was no help as mine must be a newer version,
Make the instructions clearer and precise, the frame is ok but the Cubby and particularly the Ring Swing took forever (very frustrating)
But all up at the end this swing is great, I can see it lasting a long time.

Considering this is a high price point for a swing set a part of the structural framework had a manufactures error and so couldn’t be assembled. It concerns me about the safety and integrity of the materials when the basics are faulty. Waiting on a replacement section of framework now. The main part of our daughter’s Christmas presents was a Vuly fail. Strongly recommend checking quality asap when receiving to allow for poor quality parts and replacements to be sent. The delivery man was fantastic.

To start with I thought we were buying an Australian product due to the premium price but no - made in China of course.

The first issue was the very vague instructions and the quality is average. The powder coating scratches off really easily during assembly and living near the coast don't expect it to last long.

The main issue I have is the swing seat design is very dangerous and flips upside down at the slightest weight transfer. My six 6 old has been upside down twice in the first two days and it's a big concern as to the safety of this pr...

We have a Vuly trampoline and love it but the same can not be said about the cubbyhouse component on our Vuly Swing Set. I purchased the swing set with cubbyhouse at the start of 2020. I thought the cubbyhouse would be a great addition to the swing set as we all know kids love cubbyhouses but the quality is of a very poor standard. The material has faded dramatically since our purchase and it looks terrible. It is as if when the product was manufacturing the UV protection was not added. Given that Vuly prides itself on quality products, th...

I purchased the swing frame this year and several different swing attachments. After only a few months of use the swing ropes wore through from friction against the plastic swing. My daughter only 9 had quite a bad fall. Vuly replaced the swing with the bed swing as I refused the swing knowing it was faulty. The second bad fall happened a few days ago. My daughter was in the cubby swing for a third time. The flimsy fabric that connects it to the cord snapped through. My daughter again fell and grazed her lower back. I emailed two days ago...

Assembling this is a nightmare. With no instructions ans YouTube being only a previous model its ridiculous. Quality is scraped and scratched straight from box not worth 3.5k! Vuly send a auto reply for a warranty claim yet we shouldn't need to replace multiple items due to poor quality.