Wayne's Wholesale Spares

terrible, terrible, terrible! whatever you do don't use this seller, I ordered a part on express post and hadn't received the part by three and a halve weeks, I rung them on the Friday week 1, 2, and three asking about the part from the man on the phone assuring me it would be in the following Monday to be sent off, by the Thursday week 3 I rang… Read more

and asked for a refund and bought the part from another dealer, on week 5 on the Friday(5 plus weeks) I received the part after already buying another part that arrived in 2 days even though I had asked for a refund 2 weeks before asking for the refund. i then asked for a refund and got into a verbal with the man on the phone, avoid this seller and go with a repeatable seller, sometimes cheapest isn't worth it.

Thanks Wayne, my parts came eventually. Australia Post Fault not yours. Pump and sensor in excellent condition and packed well. Had them professionally installed and tested perfectly. Cheers to the parts team for all the assistance and help.

The web site looks like you are buying from a reputable online business, but looks can be deceiving. I put the accurate part number in the search on his site, came back with the part in stock. I rang to check if it was actually in stock, he assured me it was with a rude and arrogant attitude. I told him that I needed to make sure it was because it… Read more

was a 4 hour round trip to for me to pick up. Upon arriving at his business the part was no where to be found. I returned home to put a review on his site and found the Current affair interview. He complained that people are rude and don't get there facts straight. HAVE A LOOK IN THE MIRROR MATE. Please don't waste your money with this ungrateful piece of work. Shouldn't work with the public.....

Product provided Bosch washing machine part....promptly and correctly. We ordered over the phone and the part was sourced and brought in a few days later. We collected from the store and Donna was a pleasure to deal with. As described.

I have known Wayne for over 30 years, I always ensure that I have ordered the correct part as special orders are NOT returnable. Myself as appliance service technician Wayne has always supplied the part ordered, never incorrect. I have found Wayne very reliable and very honest to deal with. Many thanks Wayne. Mike AMPS Appliance Service Adelaide

Honest good bloke, would recommend. Saw him on a current affairs and do honestly agree and respect for standing up to the fake reviews his a great guy could not recommend more

Rude and very unprofessional grumpy old man. Wrong item was delivered to my house and I shipped back the product and he didn’t give me my refund. Didn’t want to answer calls too, never again do business with this grumpy old man

I strongly advise caution when dealing with this business. I placed an order over four months ago for a product clearly listed as "in stock" on the website. After receiving no shipping confirmation or tracking information, I followed up multiple times via email—most of which went unanswered. Eventually, Wayne informed me that the item was… Read more

actually being sourced from another warehouse, contrary to what was advertised.

Despite ongoing follow-ups, I was repeatedly told the item was delayed, with no proactive communication from the business. When Wayne finally confirmed that the product had arrived last Tuesday, he assured me it would be delivered by the end of that week. It has now been eight business days, and I still have not received the product.

Wayne refuses to provide proof of shipment or issue a refund. A formal complaint has been lodged with Fair Trading.

This experience has been extremely frustrating and unprofessional. The lack of transparency, poor communication, and failure to deliver the product or issue a refund is unacceptable. Based on my experience, I do not recommend this business.

Needed a pump for a Fischer and Paykel washing machine urgently so thought it would be quicker to get from this guy since I live nearby and could pick it up. Checked his website for price and availability and although he was $20 dearer than other sellers I decided to contact him. The price he gave me on the phone was more expensive than his… Read more

website and when I told him that he got annoyed and snapped back it was an old listing and not relevant. His phone manner is flippant and arrogant and one of the reasons why he is so despised. I decided to source cheaper from another seller and wait for its arrival. The word 'wholesale' is just a word. His prices are full retail and more. I had two previous dealings with this company with mixed reviews but this time is the last. After ACA exposed him the fake positive reviews from the white Knight brigade that have never dealt with him are flooding in but don't be fooled, there is a reason why he has so many bad reviews. I ended up taking the washing to my mother in laws and did it there LOL

Wayne is a great bloke. Salt of the earth. Excellent products & service. Wayne goes above & beyond to assist customers. He is very knowledgeable in all areas. Let’s help support Aussie businesses. Highly recommended.

About time someone stood up to people that think they are technicians and can repair products then complain when it doesn't work or not the correct part and abuse you. GET A PROFESSIONAL IN and don't put yourself at risk of injury when you don't know what your doing.

Top service, top block. I would order from Wayne all the way to New Zealand because he's honest. Customer isn't always right. He's running a good business. Good job Wayne!

I've just watched a current affair and I reckon you're an absolute legend mate, you deserve the best reviews, I'm going to give you a 5 star review for being awesome.

Wayne was absolutely straight up, honest old school Aussie! No Crap ! I Got what i Needed, Because i can read and did So !! Not just look at pic n Hit!!, FKN GOOD ON YOU MATE! Thanks for your Genuine Help Mate,

Excellent service great advice got exactly what I was looking for at a price cheaper than quoted by other suppliers and fast delivery I won't go anywhere else in the future

Customer service goes above and beyond and fair price. His service was quick and easy, definitely recommend Wayne’s wholesale spares for your parts. Ignore all these bad reviews. Will be going back.

Absolutely disgusting experience. Tried to return an item under the stated "returns policy" on the site and was told "NO, trade only". When I mentioned that I'd be leaving a negative review for this, I was called a "crap", etc. Abusive, rude, unprofessional, and unhinged.

Highly recommend! Thank you to Wayne and team for all your help and patience; Orders received in perfect timing and are exactly as described. Very happy with our products thank you!

Haier Fridge Part PCB – Ordered a PCB for my Haier fridge after speaking with [Content Removed] on the phone. he told me they did not have in stock but was expecting stock the following week, from Monday 9/12/24. I gave him my name & postage address, & advised to not debit my account until the Wednesday. Wednesday my account was debited for $181.05, although the part I… Read more

ordered online was $132. Rip off if charging so much for postage. Phoned him 16/12/24 this week to find out if the part had been mailed, said it was. I told him I had still not received it. Phoned him again 16/12/24, after COB & left a voice mail message to please contact me & advise a tracking number. Still no reply. Sent an online enquiry, no response to that either. Phoned & spoke with some chick there & asked about details of postage & I would like a tax invoice/receipt of purchase. I said no part received as yet, she was a rude so & so, said that is my problem to follow up with Australia Post. I said if I don't receive it I want a refund, she said that is not going to happen, it has nothing to do with them. what a horrible, unprofessional, rude lot of things they are. I really do not know how these things are in business. Dodgy lot.

DON NOT NOT BUY FROM THIS COMPANY – DON NOT NOT BUY FROM THIS COMPANY ! Purchased item made payment. Told item no longer in stock, apparently hadn’t been out of stock for 4 years. Update you website instead of just adding n.l.a (which now I know meant ‘no longer available’) and why send invoice !! Fine it’s no longer in stock just refund what you didn’t deliver. Instead of an arrogant reply and refusal to refund…shonky business practice!!

Avoid! – The business will lie to you and waste your time. Avoid! Would constantly say still waiting on parts but then when Electrolux would contact them about why it was taking months, it would have magically just arrived. Told me the part had arrived and the job would be done. Drove 3 hrs to pick my product up for them to tell me that they were in fact… Read more

still waiting on the part. They then tried to give me a random appliance and tell me it was mine (was not even the same brand). An honest approach to business might be worth trying. 0 stars.

Good Service – Needed a new fan for my fridge Wayne's Spares was most helpful. They had the part I needed ready for me to pickup and were the cheapest price for the part. Very friendly to deal with.

Gives Online rettailers a bad name – As per the review from Jen in Perth W.A. my experience with this man and company is virtually identical. DO NOT DEAL WITH HIM. We returned the incorrect part at our expense and he has now gone to ground and will not respond to e-mails or provide a refund

Do not do business with the company – This man is an arrogant, rude, unhelpful person, who falsely advertised on his website. We ordered a part, based on a photograph on his website, which had a description which was completely different to the part (which unfortunately we did not read, so this was our error) however when we contacted him after the incorrect part was delivered, he… Read more

totally blamed us for not reading the description and took no responsibilty, other than removing the incorrect picture from his site. We tried to reason with him as we both carry some responsibility for the stuff up, but he would not even acknowledge or eventually answer our emails. Bottom line he should not be in business, as he is unethical, rude and unprofessional. BEWARE of this man and his company.

coffee machine repair – I dropped my coffee machine of to Waynes Wholesale Spares on the 20/11/23 for repair i wated 2 weeks and rang the company only to be greeted by this person who said havent looked at it i enquired when he said i dont know i rang again the following week he said maybe after Christmas this was no good i went to his workshop and picked up my machine… Read more

withot getting a refund of my 66 dollars i took the machine to another dealer who fixed it within 24 hours i would stay clear of this company NO CUSTOMER SERVICE AT ALL

Overcharged – I ordered a fridge light switch by phone and was quoted $15, a good price so I arranged to buy it by credit card. No discussion on postage, and there was no confirmation of the order by email. The part arrived, with a paper invoice, total of $59.37 ($45 for the part, $13.2 freight & $1.17 card charge. It seemed to be the correct part (I did not… Read more

open it) but I could have bought the part on-line for $38, free postage. I phoned them and talked to Wayne, who denied that the original quote would have been that low.... when I offered to return the part and asked for a refund he just got mad and abusive. I tried to block the charge through my bank, but as I had received no confirmation of the price quoted this process is unlikely to work. So, be careful when dealing with this outfit, to me it looked very much like a 'deliberate mistake', and a way of making extra money without the customer having any real means of getting their money back.

Double-check what you order you won't get a refund! – After searching for an in-stock part, I ordered an oven door glass and bulb from the website. I was later informed the glass needed to be ordered in and would cost 40% more. It turned out to be the wrong part so I returned it at my cost. Multiple emails unreturned and multiple phone calls at lunch, on leave... eventually Wayne answered and… Read more

passed me over to a warehouse person so they could tell me there was no refund as it was special order. Very poor

Becareful if purchasing from him – Sent email's with photo's of part required they sent me a light bulb cover $50 charged $22 for freight, when i sent the item back for refund it only cost me$9.70 you wonder where they get there fee's from (same packing was used). Very rude and unpleasant to deal with.

How to run a business - not – Looking for dishwasher parts. The website said they were available in stock. Having read the reviews here, I decided a pick up involving an hours drive to look after MY customer was advisable. My low expectations were met - I assume it was Wayne I was talking to as he occupied the office and computer screen. Denied the model number was accurate -… Read more

had parts diagrams and photo of product ID. Denied they were shown as available his website - showed him the page. Response was "Too bad don't have any" - easy mistake not to update a small business website but an apology would have been all that was necessary. Wayne's responses here to criticism are a great example of how to run a business - not.

Dishonest Business Practices – If you enjoy rude service, narcissistic behaviour, having your money stolen due to the owner's mistakes, inadequacies, and improbable theories on appliance faults that negate warranty claims, this is the place for you. [Name Removed] is rude, obnoxious, and will never admit he is wrong. I took an Electrolux vacuum cleaner to him for warranty… Read more

repair, as the button to turn it on and off would not work at times. [Name Removed] yelled down from upstairs, without having touched the vacuum cleaner, that it will be hair stuck in the roller. I told him multiple times that it has nothing to do with a clogged roller as:

a. I clean it regularly and it makes no difference. b. A clogged roller makes no sense given overall symptoms I won’t bore you with here.

He continued to rudely argue that he was right. I left it there and get a call a couple of days later that it’s ready and that he was right, so I owe $38 as it was my fault, which I pay.

I take it home and within 60 seconds the same symptoms appear, plus it starts cutting out each 30-40 seconds. I take several videos of this, which clearly show it cutting out and the button not working, and send to [Name Removed], saying I now want my money back as he is clearly wrong.

[Name Removed] refuses to admit he is wrong and says he will not pay back the money.

I am not sure whether [Name Removed] is just a scammer or just so narcissistic that he can’t admit he is wrong. Either way, customers lose. Just look at all of his replies to negative feedback on sites like Google – he is never wrong and always customer’s fault. I’m sure he will reply to my comment and say that I am lying, just like he did with other customers.

I would steer well clear of this man and his business.

Wouldn't go near this seller – Didn't receive purchase. Contact seller however was ignored. Abusive email sent to me with a threatening tone when I unfortunately had to escalate the matter further. Would not use this company or recommend it. Worst customer service I have experienced. They do not use tracking when sending deliveries and then they blame you when you don't receive… Read more

the product however they can't prove they sent it. Seriously when you are paying $10 for posting taking a cheap way out for sending your deliveries is bound to go wrong at some stage. Start acting like a business and do the right thing for your customers.

blanco spare part – I phoned Wayne''s Wholesale Spares and was after a set of hinges for my oven. The gentleman who answered the phoned was most helpful and had all the information regarding my oven on hand. The hinges were sent out and I received them the next day and were the correct ones in a genuine bag. I will be referring all my friends to Wayne's Wholesale for any appliance part they require. Great company and great service

Trash with a capital T – Needed to buy a spare part for a dishwasher. They told us which piece we would need but then when they posted it to us it was the wrong part. We called them up and offered for us to pay to post it back to get a refund to them but they were adamant that it would not be happening even though it says you can do returns. Terrible customer service and will never buy from them again, neither should you.

2nd hand item supplied instead of new, for cost of new – After searching on-line, I ordered a replacement printed circuit board (PCB) for a Samsung air-conditioner from Wayne’s Wholesale Spares (WWS), assuming the item listed was new. However a recycled, previously installed PCB was supplied. When queried a number of times, the one and only response received was: o The PCB supplied was tested by… Read more

Samsung

o the capacitors always bend in freight transport

o As it works not sure why we are complaining

I’d suggest if purchasing anything from WWS, check whether the item offered is new, recycled or previously installed before committing to purchase. They would NOT entertain a partial refund, given the goods were supposed to be new but were 2nd hand.