Review your last buy on ProductReview.com.au
Wellnee

Wellnee

Wellnee
1.7

205 reviews

Positive vs Negative
17%83%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See allThumbnail
Brand Manager for Wellnee? Claim your listing.

 AI reviews summary 

Feedback for Wellnee reveals a significant divide between product efficacy and business ethics. While the pain relief patches receive praise for managing joint pain and improving mobility, the company is overwhelmingly criticised for deceptive sales tactics, unauthorised charges, and poor customer service.

Pros
  • Effective Pain Relief: Users report that the herbal patches provide noticeable relief for chronic knee pain, arthritis, and bursitis.
  • Improved Mobility: Multiple reviews mention increased flexibility and the ability to return to physical activities like golf, horse riding, and soccer.
  • Patch Longevity: The patches are noted for staying adhered to the skin for up to 24 hours and providing a soothing heating sensation.
  • Versatile Use: Customers have successfully used the patches on other areas of the body, including backs, shoulders, and elbows.
Cons
  • Deceptive Ordering Process: The website frequently adds extra items to carts without consent, leading to significantly higher charges than expected.
  • Poor Brace Design: The knee braces are often described as cheap, with a patella hole that is too small and Velcro that loses its grip or causes skin irritation.
  • Refusal of Cancellations: Despite a stated 12-hour window, the company routinely denies cancellation requests made within minutes, claiming the order has already shipped.
  • Misleading Currency: Australian and UK customers report being charged in USD without clear prior disclosure, resulting in unexpected exchange rate costs.
Verdict

Wellnee appears to offer a functional product in its pain relief patches, but this is overshadowed by a pattern of predatory and unethical business practices. Consumers should exercise extreme caution, as the risk of being overcharged or enrolled in unwanted subscriptions is high, and obtaining a refund is reportedly near impossible.

205 reviews
1 Lesley  · Do not order from this company,they charge you for more product,than what you ordered,STAY CLEAR,
5 Trevor  · Great patches that heat up the area to relieve pain . Also creates more movement.
1 Todd S.  · Website home page over charge me items I didn’t won’t please stay away
5 Colleen A.  · the best that i have come across n use, thanks
1 Jeem   · I have just received another scam message from wellnee saying that they are send an order. I have not ordered and won't pay them. They are high level scammers.
1 Jeeem  · I purchased their product. Was charged 3 times via PayPal and they have both refused to help stop the c scamming? Something wrong there?
Michael
Michael4 posts
 

DO NOT BUY FROM WELLNEE, I got scammed from them, but they picked the wrong person to steal from. I smashed them with repeated emails to pay back the money they stole from me. This is what their next move was: They offered me a 50% discount on products I did not order. I Told them to stick their discount and to pay back the fill amount. They then… Read more

got someone from their accounts department to send me a scam email to accept an 83% discount just for me, of some patches I didn't order. What lying scammers. I continued to send them emails telling them to pay back the money they stole from me. Wellnee are nothing but scamming liars who run an unethical, fraudulent company. In the end they paid back $185.00 of the $194.03 they stole from me. To top it off the knee braces and patches turned up, and they are not worth a $1.00 don't fit the knee, Velcro is useless and does not hold, made of cheap material, not even worth a dollar terrible, terrible terrible product. STAY AWAY FROM WELLNEE AS THEY ARE A SCAMMING UNEATHICAL FRAUDULENT COMPANY

Michael
Michael4 posts
  Verified

Do not buy from this company, they are very unethical. Not checkout box to confirm order provided, No confirmation that US $$ was being used… Read more

(website had AUS $$) Difficult site to navigate and this is where you get caught with added extras. Only Ordered 2 x knee braces and was charged for 2 x knee braces 1 box of knee pads, and 4 x knee braces So instead of $42.85 for the 2 x knee braces I was charged $194.03. Their return policy states Oh well how sad we don't do returns. Contacted 2 hours after order placed to let them know thy had over charged and that I had only ordered 2 x knee braces, they refused to stop the order, and 4 days later have said the order was sent.

 Follow-up  · No I did not receive what I ordered Paid by credit card $194.03 AUS

 Follow-up  · Wellnee are unethical, fraudulent scamming scumbags who steal money from people. Facebook need to be held accountable for continuing to allow Wellnee to use their site to steal from people.

Michael
Michael   

Wellnee are scammers; I have alerted my bank to block any transactions from this company. They… Read more (+1 reply)

Mary I.
Mary I.
 

Ordered one knee support on their website. The order showed that my order consisted of 5 knee supports and a packet of the patches! The website wouldn't allow me to correct it. Emailed them and they refused to do anything. Not impressed.

Ask the reviewer

Reviews with attachments

  • Thumbnail
  • Thumbnail
  • Thumbnail
Pam T.
Pam T.3 posts
  Fair Incentive Verified

The patches have changed my whole Outlook on my body they allow me to keep horse riding which was aching my knees and doing things with my grandchildren like going up and down the inflatable slides

  • Thumbnail
Theresa
Theresa
 

I purchased the pain relief knee brace and knee patches, and unfortunately, they did not work at all the products are too expensive for something that doesn't provide any relief. I also tried to return them the unopen products but the company refused to accept the return. Very disappointing Experience - I wouldn't recommend buying from Wellnee.

  • Thumbnail
Zack
Zack8 posts
 

This company and its products are a total scam .. purchased 2 knee pads and wellknee shipped 8 and manipulated Pay Pal in process and charged me and I am not the first victim if you read reviews They cost me an extra $150. And I have now helped over 6000 people. You screw with me ....I screw with you. Btw the knee braces are crap...I ended up buying two other companies braces.

  • Thumbnail
John Aukino
John AukinoQLD
 

I’m finding the product is working for me. Because I’m a heavy sweater I put mine on in the evening when required

  • Thumbnail
Zack
Zack8 posts
  Verified

Do NOT buy any products from Wellknee. I Ordered 2 kneepads in a single transaction via PayPal. I received and additional 6 kneepads (total 8 kneepads) in post. Upon checking my card/pay pal account they fraudulently pushed thru a second transaction for the additional 6 kneepads which I did not authorise. Currently under review with PayPal… Read more

but am amazed how PayPal can allow a seperate transaction.

I've checked reviews online and they have a history of this.

Latest follow-ups

Kerry G.
Kerry G.NSW3 posts
 

Do not use this company. When ordering a k ee brace I wanted 1 and declined the button offer for any others. My order ended up with 5 knee guards and… Read more

patches I didn't want. I contacted them as soon as mu order was placed and asked them to cancel it. There is supposed to be a 12 hour window. They emailed and asked for more info and I received another email stating my request had been received. Then I received another email saying my order was processed. Totally unprofessional and no help whatsoever ever. So DO NOT BUY FROM WELLNEE

 Follow-up  · The follow up with the company provided no answers to my questions as to why I received 5 knee guards instead of one and no reason for signing me up with no approval for monthly auto debit. Fortunately, I paid with PayPal and I contacted PayPal and they reviewed my request and refunded my money. After reading numerous reviews on this company, the same thing has happened to hundreds of customers.

 Follow-up  · Luckily I paid via PayPal and received a refund.

Anthony
AnthonyNSW2 posts
 

It looks liike it won't make a difference but after wearing it for a few days, |I noticed some improvements in mobility with decreased pain.

 Follow-up  · 3 weeks of wearing it and it fell apart. Would not recommend this product. Feels like a scam.

Sue
SueSA12 posts
 

I’ve purchased from Wellknee the patches on a number of occasions and found them helpful. This time around I ordered the 4 pack patches plus 2 knee braces but after navigating through all the extra things on offer that I definitely said NO to, I get… Read more

to the end and find when it’s all gone through that 8 boxes have been put through. I thought I was going crazy. I know I only ordered 4. I’ve left it cos I know how annoying it is to try and fix the problem but I won’t be ordering again. Ever.

 Follow-up  · I haven’t ordered any more because I still have so many packets left. I get new deals from them often so I just swipe to delete. I do like the knee braces because they help to support my knee and I’ll sometimes wear the patch underneath. I’ve had notifications that the patches will no longer be available soon so if they help you then order more… Read more

Positive reviews

Manny
MannyNSW2 posts
 

I'm 62 years old and thanks to Wellnee pain relief patches I'm still playing very competitive over 45s soccer thanks to the patches. Also not to mention they stay on for over 24 hours. I keep ordering them, and I also use them on back and shoulders as well. I really endorse this pain relief product.

Find out how Wellnee compares to other Online Shops

Know better, choose better.

Compare all
Nonny
NonnyVIC3 posts
  Fair Incentive

I've used my Wellnee patches on other areas, including elbow, ankle and shoulder (for Bursitis). I've been astounded with how well they work for reducing pain in all these areas and in relation to my knee, I now have NO PAIN at all!! I actually love the smell too... Ordering my patches was easy, and delivery was prompt too.

Janine O'Callaghan
Janine O'CallaghanNSW2 posts
  Fair Incentive

Knee Patches are easy to use and relieve pain. Having trouble keeping brace on and velcro tapes rubbing at back of knee but does seem to help with walking and pain.

Negative reviews

PommyPeter
PommyPeterNSW7 posts
 

The purchase of this knee Brace is like throwing money away in the wind. I made the mistake of purchasing this product. After I signed up and paid for the product, I did a little research and reliesed it was a CON. Within about two hours of ordering… Read more

the Knee Brace I sent no less than SIX emails to the company to request the order be CANCEELED and issue a FULL REFUND. I was getting emails from the Company asking me to confirm my request. After this I received NOTHING from WELLNEE, until 24 hours later when I received an email to say I could NOT get a refund as my order had been shiped. I received the order and is COMPLETLY RUBBISH made of Nylon and Polyester, made in CHINA and shipped from New York. I certainly would not reccomend or endorse this product or company

 Follow-up  · YES I did try the brace on the knee. As you walk around the BRACE does NOT stay in place. You have to keep stopping the reposition the brace and retighten the straps. After I placed the order and within the next 2 hours I sent emails requesting a refund I got replies back saying if I cancell the refund I could purchase anonther item at a reduced… Read more

Alan
AlanQLD
  Verified

What a waste of money! BEWARE, the prices quoted are in US Dollars not Aus Dollars! (But there is no indication of this on the website when ordering). So, if ordering from Australia, you will be paying a lot more than you think you will be! Then I found that an additional item (Herbal Knee Patches) was added to my order WITHOUT me ordering them!… Read more

By the time I found out about the extra item and contacted Wellnee they said "Sorry too late, your order has already been posted". Now to the products themselves. The knee brace is absolutely useless. The hole in the brace is FAR TOO SMALL so wearing the brace is very uncomfortable and painful as it pushes your patella into your knee. Consequently, I cannot wear the knee brace. The Herbal Knee Patches are equally useless. (Even though I didn't order them, since I had to pay for them, I thought that I would try them). The patches do appear to have some herbs on them (which you can smell). But the patches themselves have absolutely no 'give' (elasticity) in them. Consequently, once you have stuck them on your knee they will stay there ONLY FOR AS LONG AS YOU DON'T BEND YOUR KNEE! I found that within 5 mins of getting up to walk (after applying them), they came off my knee!!

Jo King
Jo KingWA35 posts
 

I ordered x1 box of wellknee patches..(Just to try first)....I checked my email and found they had also added 10 boxes and unauthorised a charge on my account of $137 extra. Emailed them within the hour. They said its already been processed for packing Having trouble getting my money back..

 Follow-up  · After numerous emails to "Serintiystrip" Paypal got my money refunded. I suggest not to purchase online via credit card go through Paypal only !!

Recent reviews

Steve
SteveSA
 

Wish I had looked here before buying. The real give away here is all reviews are either 1 star or 5 star. My biggest complaint is that the hole that is supposed to "surround" the kneecap is way too small. The "Support brace" does nothing but press… Read more

the patella against the other bones in knee. The ones I received seemed to be made well enough and velcro held fine. They are just WRONG in design. Customer service is nothing more than a 'Bot' that redirects you to the sales pitch. IE: Totally none existent.

 Follow-up  · I have since had to block this company in my email inbox. They reply to any criticism of their product by spamming with sales pitch emails. They do NOT know how to read but just spam spam spam spam.

Bob H.
Bob H.NSW
 

They supplied me with six items instead of one charging for the six items. Contacting them I was told it was too late as the order was already being processed. The knee pads are very difficult to fit and keep slipping off. The instructions provided are no help. A tutorial video would be helpful. No. I cannot recommend this company. Can I give them a zero?

False Advertising
False Advertising
 

Do not waste your money. The braces are cheap, do not fit, do not stay on and give very little support. The company’s claim that the braces are easy to return is not true either!

 Follow-up  · No response and no refund. I sent pics of the products then never heard another word.

Peter T
Peter TQLD8 posts
 

I ordered the wellnee knee brace for my mother, it was wonderful initially. However after only three hours of wear it started falling down and the Velcro would not stay done up. After contacting support a 50% refund was offered and accepted, only because they otherwise wanted us to send it back from Australia to USA at our cost. DO NOT PURCHASE THIS PRODUCT, very bad quality and poor support service.

Find out how Wellnee compares to other Online Shops

Know better, choose better.

Compare all
Racheal S.
Racheal S.NSW
 

If i could give this company no stars i would. I got charged for 6 braces, only wanted one. Contacted them within minutes of seeing my charges, and they say t b eye couldnt help. The braces are not what they said, uncomfortable, sweaty and the Velcro cuts into your skin. No instructions. $102 USD, Thats about $185 for knee braces that are poor.

RosieM
RosieMNSW
  Fair Incentive Verified

I was sceptical at first, but I was extremely surprised in such a positive way. The patches relieved my bone on bone osteo arthritis pain almost immediately and I also noticed an increase in mobility. These patches are amazing.

Maureen Hamilton
Maureen Hamilton3 posts
 

I find the Wellness app very informative and useful. The store is very good for me as I have been looking for something that will help me get through my daily routine for the next few days. Thank you

Ross
Ross4 posts
 

Surprise surprise, what turned up in the mail today was not the same as shown on their website. Mine were very skinny and the hole at the front of mine is an oval shape not round so definitely different, old stock? By skinny I mean the coverage up and down the knee is very minimal so it slips off the knee easily.

Ross
Ross   

I just received an email response from wellnee and they didn't address my concerns at all prompting… Read more

Helen M.
Helen M.
 

Please avoid this company at all costs. They added an item to my order without my consent costing £39.99 and would not let me cancel. I am trying to to return for a refund and it is so difficult and costly they almost force you to keep the unwanted item.

Louise Wood
Louise WoodNSW4 posts
  Verified

BEWARE! DO NOT PURCHASE FROM THIS FRAUDULENT COMPANY. During the ecommerce ordering process I received a message that my order had not processed, item was still in my cart and I could complete the order with a discount. What I didn’t realise was that I was approving a second order. I was charged for and received two orders. When I requested a… Read more

refund for the second order I was told I had approved both orders so they were ‘excited’ to offer me only 40% of the purchase price. THIS COMPANY DELIBERATELY USES DECEPTIVE PRACTICES TO TRICK CUSTOMERS INTO BUYING MORE ITEMS.

Robert
RobertNSW2 posts
  Fair Incentive

I was a bit skeptical about trying these patches but after initially trying them on my knees I then tried them on other parts of the body, my back in particular and have found quite a bit of relief in most areas I tried.

toni f.
toni f.
 

I place one order but got money taken from bank twice one amount was $35:13 which was for my order. second amount was $22:86 which I didn't know what for have try emailing but get nowhere. I want the $22:86 they stole from me.

Extra Information

Brand Manager for Wellnee? Claim your listing.

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.