Excellent ordering process and delivery
Quick and easy to use the online ordering process. Excellent company to use for Science equipment delivery is received within a few days of ordering. Would highly recommend this company.
They get it right
Westlab get the orders right every time and solve any issues quickly. Plus they are fast too! So glad we switched to Westlab and enjoying the good quality of what they sell.
Helpful and everything available
Website was easy to navigate and everything I needed was available. Products arrived promptly and as ordered. Appreciated free shipping with the order. Will definitely use again. Staff were very helpful when I had certain questions beyond my knowledge of the equipment.
Easy and very fast service from Westlab online, and always a pleasure to deal with on the phone. Can not fault the advise they offer and quality of the products they supply.
Service you can Trust!
Always a pleasure ordering from Westlab. Always reliable and efficient service. Staff are always polite and very helpful. Website and e-mail newsletters are great with very good informative Lab news.
Absolutely trouble free experience
A combination of online ease of ordering with personal phone assistance made the purchase of the equipment I needed, a simple matter. When I expressed my requirements for shipment etc. they were promised to be achieved and then achieved! All in all a very good experience.
General Westlab Service
Dealing with Westlab is easy and efficient. The website catalogue and ordering systems work well, and the staff are very helpful. I'm happy to recommend Westlab to anyone and continue to order from them in future.
I have been extremely happy with the service from Westlab. So much so that it has now become my company of choice when sourcing products as a Lab Technician. Always friendly and offering to assist in any way they can. Online ordering process is easy and fast.
I am happy to be a Westlab customer, the service is great, the ordering process is straightforward and the prices are competitive. I especially love the (Australian!) bickies with online orders over $200 -- goo Kooka!
Excellent service with friendly and helpful staff. Products are well packed and fast delivery. Online ordering is easy to follow and user friendly. I would highly recommend Westlab to everyone.
Efficient and clear
Easy order process.
Diagrams and pictures very helpful
The PDF sheets are perfect for school lab safety.
The book format helps to guide the teachers with planning, so please keep this option.
Our goods are well packaged and rare to have damaged goods.
EXCELLENT SERVICE & RELIABLE
Excellent service, staff very helpful and friendly. No problem too big.
Online ordering very easy to use.
Products well packaged.
I will continue to use Westlab and recommend them to everyone I know.
Always helpful and efficient
Very happy with the customer service, and prompt service from Westlab. Most of their products have met our use and demands for our Science department at our busy High School.
Easy to follow user friendly online ordering.
Easy to contact on phone when required for after sales service.
Items are well packed, no breakages.
Most items in stock when required.
Efficient, Excellent, Trustworthy
Staff is 100% tops!
Very friendly, helpful and also very patient!
They are always ready to help find a solution, they respond to email inquiries, they put up with everything I sometimes put them through!
They don't try and sell you stuff you don't really need!
I have found that Westlab has always offered excellent service with prompt and efficient delivery. For those reasons I will continue to use them as my main supplier for sourcing all of my supplies.
Efficient ordering and delivery
Customer service is excellent, with quick response times to email enquiries. The staff are always willing help find a solution - even recommending other companies if they are unable to supply a particular item. The website is really easy to navigate and search for different items. Delivery times are fantastic.
A Pleasure to Deal With
I love the website, very easy to navigate and order items. Delivery is always very prompt. All of the staff members have always been pleasant and very helpful if I have made phone enquiries. All items I have bought have been good quality. A great company to deal with.
Amazing short delivery times
I can always expect Westlab deliveries on time! Excellent help from staff on the phone. Westlab were the only supplier to visit our regional area and visit us in 2018 and they came twice!
I find Westlab very helpful when purchasing from them. They make returns extremely easy. Orders are done in a timely manner and delivery of any stock is within a few days. They always let you know of a delivery date for any items not in stock.
The only thing I can think that need improvement is the search function as some items and chemicals are not easily found. I occasionally need to check in an old catalogue for an item number.
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