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Westlab
4.9 from 141 reviews

Reviews

Review distribution

5 star
120
4 star
21
3 star
0
2 star
0
1 star
0

proj manager

proj managerCentral Highlands and Goldfields, VIC

jar testing lab equipment purchase

published

website worked well, also good warranty (3yrs) on item and they offered free freight return to fix it up, polite phone and very good service all round, helpful and friendly,

The reviewer stated that an incentive was offered for this review


Online Order

published

I've just placed my first online order with Westlab. The site is very easy to use. I spent over $100 so delivery is free; bonus! I also had to use the online chat and that was very useful! I would recommend Westlab!

1 comment
Westlab
WestlabWestlab

Hello Maura, We are excited to have you onboard. Please do not hesitate to let us know how we can be of help :D

The reviewer stated that an incentive was offered for this review


Excellent products

published

Free delivery over $100 is a good incentive for bulk buying. We have always had good service from Westlab every time we have used them. Would recommend this site to everyone.

1 comment
Westlab
WestlabWestlab

Hello Dee, thank you for your kind words and recommendation :)

The reviewer stated that an incentive was offered for this review

Helpful

published

Once I have obtained a purchase order I can use the online ordering facility. The company is very helpful and the pricing on chemicals and consumables is competitive. All orders are correctly checked and supplied to our school. Thank you.

1 comment
Westlab
WestlabWestlab

Hello Dominique, thank you for your feedback. We are glad that you find our service helpful and our pricing competitive. We do look forward to continuing to support you with your lab needs in the future.

The reviewer stated that an incentive was offered for this review


Julie

JuliePerth, WA

Good value

published

Product (scalpel blade remover) is simple, cheap and easy to use. I ordered 10 to hand out in the lab for others to try out. Online ordering system is easy to sign up and searching is logical and well presented.

1 comment
Westlab
WestlabWestlab

Thank-you for the feedback Julie. We're glad to hear that you are satisfied and look forward to hearing from you again soon.

The reviewer stated that an incentive was offered for this review


Jacqui

JacquiGreater Melbourne (Outer), VIC

Easy to order and quick delivery

published

It's so easy to order on the website. Delivery is always very prompt and any issues with the delivery are quickly taken care of. The items are almost always in stock.

1 comment
Westlab
WestlabWestlab

Hello Jacqui, we're glad that you have found the delivery times prompt and appreciate the feedback.

The reviewer stated that an incentive was offered for this review


Dave

DaveGreater Melbourne (Outer), VIC

Great experience

published

After speaking with someone at WestLab, they made it easy to order our supplies. The process was very easy and the staff were really nice to speak to. Would defintely recommend dealign with Westlabs

1 comment
Westlab
WestlabWestlab

Hello Dave, thank you for your feedback. We're glad that you found the process easy and had a great experience. We look forward to continuing to offer our service in the future.


KNOWLEDGEABLE STAFF

published

Staff member had good product knowledge and was very informative regarding option to purchase 10 or more for discount. They also recommended to place the order online to receive free shipping.

The reviewer stated that an incentive was offered for this review


Great local company

published

Easy to search items and place orders on line. Delivery is very fast and free.
A good company to deal with and prices are realizable. Always helpful. Thank you for your service.

December 6th 2019 Update: easy to order chemicals

Thanks again for the easy ordering on line and the prompt delivery. Can always rely on you team for being on the ball and very friendly with inquiries. Thank you

1 comment
Westlab
WestlabWestlab

Hello Robyn, thank you for your comments. We love to hear that you find us a good company to deal with and our service helpful. We look forward to continuing to offer you the best service.

The reviewer stated that an incentive was offered for this review

Tony Hanley

Tony HanleyGoulburn Valley, VIC

Excellent to deal with, terrific service

published

It has been a pleasure dealing with Westlab, via the online purchasing portal. The site is easy to navigate, and placed orders arrive within a couple of working days. I plan to deal with Westlab well into the future, keep up the great work!!

1 comment
Westlab
WestlabWestlab

Hello Tony, Thank you for your kind words and feedback. We look forward to continuing to offer you our best products and service :D

The reviewer stated that an incentive was offered for this review


N.T.NARC ACT

N.T.NARC ACTNarrabundah 2604, ACT

  • Verified customer

Excellent product range and professional service

published

With westlab, It is easy to search item and place order online on the website. Query for product information is always quickly responded. And delivery is faster and free. Thanks

1 comment
Westlab
WestlabWestlab

Hello N.T.NARC ACT, thank you for your review. We are very happy to know that you find our online ordering system easy to use and also enjoy our fast delivery!

The reviewer stated that an incentive was offered for this review


Tasdreamer

TasdreamerHobart, TAS

Great service and easy checkout

published

We needed a company that supplies PH probes quickly and easily. Westlab does that and had free delivery. I was able to talk with someone straight away who was knowledgeable and able to answer my queries.

1 comment
Westlab
WestlabWestlab

Hi Tasdreamer, nice to hear that you are taking advantage of our free delivery online over $100 and our fast delivery.

The reviewer stated that an incentive was offered for this review


Westlab Service and online ordering system

published

Easy to access, history of previous order saves lot of time.
Even staff is always happy to resolve any issue. variety of products.
Thanks for your service. Keep it going. excellent work

1 comment
Westlab
WestlabWestlab

Hello Bhavika, we appreciate your review. Feel free to contact us if you have any suggestions or you have questions.

The reviewer stated that an incentive was offered for this review


Helen Killen

Helen KillenSydney, NSW

Great and fast service

published

Westlab are a favourite company for us to order from because they are fast and efficient. Their website is good and user friendly, and the chat line has been very helpful to us.

1 comment
Westlab
WestlabWestlab

Great to hear from you Helen! Always nice to know that we are your favourite. Please reach out if you have any questions.

The reviewer stated that an incentive was offered for this review


Kate

KateHunter Region, NSW

Online Orders

published

Ordering Online is always easy and delivery is fast. Whenever I've had any issues the my orders it has been dealt with and fixed quickly. Much appreciated as sometimes the orders are a rush job.

1 comment
Westlab
WestlabWestlab

Hi Kate, we love to hear from you and look forward to working with you in the future. All the best.

Stephen W.

Stephen W.Greater Melbourne (Metropolitan), VIC

test strips

published

Easy to use on line order system , with a quick turn around on delivery , hence we are repeat customers .
competitive price on key lab supplies , with a comprehensive product range .

1 comment
Westlab
WestlabWestlab

Hello Stephen, thank-you for the feedback. Always look forward to working with you. Let us know if you have any questions.

The reviewer stated that an incentive was offered for this review


Online order

published

Easy but pricing is not as competitive as you may assume. Waiting to see delivery time to regional areas. More information on items could be helpful and image closeups are not always available.

1 comment
Westlab
WestlabWestlab

Thank-you for the feedback SMason. We are constantly updating information online - please get in contact if you have any questions.

The reviewer stated that an incentive was offered for this review


FELINE

FELINESouth East Queensland, QLD

How ecommerce should be

published

in a matter of days, I found your business, made a purchase, had it delivered, no breakage, and unloaded it. I live in Queensland. This is how eCommerce should work, but seldom does. My start-up business thanks you!!!!

1 comment
Westlab
WestlabWestlab

Hi Feline, thank you for your kind words. We are very happy to have you onboard!! All the best with your start-up.


Regina Wilson

Regina WilsonCentral Highlands and Goldfields, VIC

Great online service

published

Website is so easy to navigate. The customer service online is quick and helpful. Turnaround on delivery is very quick. We enjoy having free delivery and the biscuits. Thank you

1 comment
Westlab
WestlabWestlab

Hello Regina, thank you for your review. We are glad to hear that you found it easy to order online. We look forward to continuing to support you in the future.

The reviewer stated that an incentive was offered for this review


Ordering from Westlab

published

Westlab are always prompt to provide quotes for me as well as being willing to answer any follow up questions I may have. Ordering online from Westlabs is straight forward. Thanks.

1 comment
Westlab
WestlabWestlab

Hello PWS, Thank you for your comment. We are glad that you enjoy our quick turnaround in quoting and customer support.

The reviewer stated that an incentive was offered for this review


Page 1 of 8

Questions & Answers

Zoe

Zoeasked

What is the weight bearing on this product? Also, do you offer express delivery?

1 answer
Westlab
WestlabWestlab

Hello Zoe, Could you please let us know what product are interested in so we can assist you?
We offer standard shipping which normally arrives to most Capital cities and metro areas within one day


Get an answer from our members and Westlab representatives

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