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Westlab
4.9 from 164 reviews

Reviews

(140)
(24)
(0)
(0)
(0)


Laura

LauraGreater Melbourne (Inner), VIC

Competitive prices and fast delivery

published

Great range of products with really competitive prices. Was impressed with the delivery speed. Received my order within 2 days, despite receiving a previous notification that there may be delays with shipping and tracking due to problems the courier company was experiencing. Highly recommended and will definitely order from again.

1 comment
Westlab
WestlabWestlab

hello Laura, thank you for your feedback and business. We are glad to know that you enjoy our speedy delivery.

The reviewer stated that an incentive was offered for this review


Linda M

Linda MWestern District, VIC

Simple ordering

published

Love using the online catalog and ordering system, particularly the page that lists the best sellers as it jogs my memory as to what I need. Next day delivery is always a plus and free cost to deliver if over $100

1 comment
Westlab
WestlabWestlab

Hello Linda, thank you for your feedback and ongoing business.


Kaylene

KayleneGoulburn Valley, VIC

Great company to deal with

published

Easy to navigate and order products, free delivery over $100 fantastic, would recommend this company without a doubt. never have any getting what is needed. Love the stepped silicone stoppers they have been a tremendous help

1 comment
Westlab
WestlabWestlab

Hello Kaylene, thank you for your feedback. We are glad that you enjoy ordering from Westlab and make use of our free delivery over order of $100

The reviewer stated that an incentive was offered for this review

Paul

PaulNorthern Region, NSW

  • 2 reviews

Great service

published

Great web site,Easy to navigate and order products, free delivery over $100 fantastic, Have used Westlab for 5 years and have found the products and customer service excellent. Would recommend them to anyone, well done!

1 comment
Westlab
WestlabWestlab

Hello Paul, thank you for your feedback and business over the past 5 years! We appreciate it and look forward to continuing to delivery the best service.

The reviewer stated that an incentive was offered for this review


Emma Fromont

Emma FromontPerth, WA

Silicone Stoppers

published

I have found the stepped silicone stoppers a very useful product for the education industry. Because their can be used in various size glassware, they are more useful. You also do not need to get alot of various sizes for different items. I think it is a great product.

1 comment
Westlab
WestlabWestlab

Hello Emma, thank you for your feedback on Westlab UNI-Stoppers. We take pride in developing innovative products to better solve problems lab professionals face on a daily basis.

The reviewer stated that an incentive was offered for this review


Perfect products and service every time.

published

We have been using Westlab for 6 years and every order has been smooth and trouble free. Promt delivery and free over $100 - excellent. Fantastic customer service, representatives that visit are informed and know their products and also very helpful.

1 comment
Westlab
WestlabWestlab

Hello ScienceTas, thank you so much for your business over the past 6 years!

The reviewer stated that an incentive was offered for this review


Lili N.

Lili N.Greater Melbourne (Outer), VIC

Customer service is excellent!

published

Very quick response and always happy to help! Any issues with deliveries (missing or broken items, back orders, etc) are quickly addressed and easily fixed. The website is easy to navigate and pleasant to the eye. Nothing but a great experience so far! :)

1 comment
Westlab
WestlabWestlab

Hello Lili,thank you for your feedback. We are glad that you enjoy dealing with the Westlab team and using our products.

The reviewer stated that an incentive was offered for this review


Wendy

WendyGreater Melbourne (Metropolitan), VIC

This is great, easy to use website

published

Some items are cheaper than other sites which is great. For example, petri dishes are greatly priced. We do get a few broken ones at the bottom of the box as the delivery man can be quite rough, but works out.

1 comment
Westlab
WestlabWestlab

Hello Wendy, so sorry to hear that some of the petri dishes broke :(
Please contact us via email to sales@westlab.com.au if you would like them replaced.


Jacqui

JacquiGreater Melbourne (Outer), VIC

Easy delivery of dangerous goods

published

Ordering chemicals is sometimes not an easy process. Westlab make it very easy to order and have the grade and container size required. There is most often a choice of container size which is terrific.

1 comment
Westlab
WestlabWestlab

Hello Jacqui, We are glad that you find chemical ordering a hassle free process.

The reviewer stated that an incentive was offered for this review

Amber H.

Amber H.Sydney, NSW

  • Verified customer

Great range of products

published

great range of products and good price but if there is a product detail or description and more related products next to it, would be easier for beginner. thank you

1 comment
Westlab
WestlabWestlab

Hi Amber, 'thank you for your feedback. We'll ensure to continue to update our products with more detailed information.

The reviewer stated that an incentive was offered for this review


Rachel

RachelGreater Melbourne (Outer), VIC

Fast and good after care service

published

We are secondary school, and have been using westlab over years. It was good service and fast delivery! After care and sales are also doing the great job, product quality is good

1 comment
Westlab
WestlabWestlab

Hello Rachel, thank you so much for your ongoing business. We are very happy that we keep meeting your expectations and needs.

The reviewer stated that an incentive was offered for this review


Great prices and good variety of products

published

Great range of products and very good prices. We buy test strip products that we have difficulty finding elsewhere and we can easily use the re-order function. Also regularly have good specials on consumable products.

1 comment
Westlab
WestlabWestlab

Hello Jane, thank you for your feedback. We are glad that you found the Westlab test strips suitable for your lab application and that you can easily re order them.

The reviewer stated that an incentive was offered for this review


Simon M.

Simon M.Metropolitan Adelaide, SA

Excellent service

published

Westlab offer excellent customer service. I recently enquired regarding items on back order and received instant information using the online chat function. My items are being sent to me today. Also find ordering very easy on the website and if I have any questions regarding a certain product the customer service staff are always able to help me.

1 comment
Westlab
WestlabWestlab

Hello Simon, tank you for your review. We are glad that you enjoy our customer service and that you got all your questions answered

The reviewer stated that an incentive was offered for this review


Great website but some improvements would be good

published

Customer service people are always helpful and sales reps are responsive and effective. The website still has some tweaks needed - it would be great to have better search functions (though I notice these have been improved lately). Also need to sell batteries for the Horiba pocket meter tester range. 3V lithium batteries.

2 comments
Westlab
WestlabWestlab

Hello Julia, Thank you for your feedback. We are in the process of improving our website so we'll make sure the search functionality is spot on!

JuliaC
JuliaC

thank you for your response :-)

The reviewer stated that an incentive was offered for this review


Q Brew

Q BrewCentral Queensland, QLD

Staff very helpful and obliging

published

Customer Service people were very helpful and obliging. Know there products very well.
Doing it on the website is quite slow and incorrect especially with freight. Also it should read free freight for orders over $100 exc GST

1 comment
Westlab
WestlabWestlab

Hello Q Brew, thank you for your feedback. We are in the process of updating the website with your suggestion. We'll report back once it's done :D

The reviewer stated that an incentive was offered for this review

Sol G.

Sol G.Perth, WA

Precision Balance

published

Couldn't be happier with the customer service, a standard which many companies should follow. Thank you to the Westlab sales team, thank you for resolving my issue in such a professional & friendly manner.


Easy and Outstanding!

published

Product selection was easy and straight forward with plenty of information provided to make the ordering process simple. Free shipping on orders above $100 was an added bonus as well. Easy to navigate website, ordering is straight forward and goods are received promptly with the additional advantage that a regional business is being supported.

The reviewer stated that an incentive was offered for this review


Easy and simple!

published

Product selection was easy and straight forward with plenty of information provided to make the ordering process simple. Free shipping on orders above $100 was an added bonus as well.

1 comment
Westlab
WestlabWestlab

Hello, appreciate the feedback on the online ordering process.

The reviewer stated that an incentive was offered for this review


C Smith

C SmithSouth East Queensland, QLD

Great new feature - saved lists

published

Quickly found my way around and used the new features to save double entry, effort and time. Appreciate the innovation from the Westlab family.
Thank goodness for the volunteer fire fighters.

1 comment
Westlab
WestlabWestlab

Hello C Smith, we appreciate your feedback on our website which we are continually updating. If you have any questions, give us a call on 1800 358 101 or send an email to sales@westlab.com.au.

The reviewer stated that an incentive was offered for this review


Outstanding as always

published

I have purchased from Westlab for a number of years and am impressed with their commitment to continuous improvement. Easy to navigate website, ordering is straight forward and goods are received promptly with the additional advantage that a regional business is being supported.

The reviewer stated that an incentive was offered for this review


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Questions & Answers

Zoe

Zoeasked

What is the weight bearing on this product? Also, do you offer express delivery?

1 answer
Westlab
WestlabWestlab

Hello Zoe, Could you please let us know what product are interested in so we can assist you?
We offer standard shipping which normally arrives to most Capital cities and metro areas within one day


Get an answer from our members and Westlab representatives

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