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Westlab
4.9 from 168 reviews

Reviews

(143)
(25)
(0)
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(0)
FELINE

FELINESouth East Queensland, QLD

Thank you!!

published

I made an order, some shipping details that I thought were saved, were not. I picked up the phone and got a very pleasant human being to help.

FELINE P/L

Lisa

LisaMetropolitan Adelaide, SA

Easy Online Process - Love It!!

published

I love ordering online from Westlab. The website is easy to navigate, ordering process is a breeze, and the products are delivered quickly. Can't get better than that. I'm a very happy customer.

Easy to order!!

published

Great online ordering, the website is very user friendly and there are some items available that are not stocked elsewhere. Pictures with descriptions make it easy to get the order correct.

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wow, it really works

published

Only spent an hour going through the catalog. all things great! online experience was good.
This is now my preferred platform for easy ordering. Now just awaiting delivery and unwrapping all the goodies.

1 comment
Westlab
WestlabWestlab

Hello Ian, Thank you for sharing your feedback and for choosing Westlab as your preferred supplier! We look forward to continuing to offer you the best experience!

Fast, convenient, reliable

published

Same-day dispatch and a reliable stock of reagents absolutely blows the competition out of the water. Time is money, and Westlab consistently dispatches and delivers on time. Add to that a clean, user-friendly website and it's no wonder they're practically our sole supplier.

1 comment
Westlab
WestlabWestlab

Hello Josh, thank you for your comment. We appreciate your business and are very glad that you find our quick service and product range to your expectations!

Nav

NavNorth-West & West coast, TAS

great range of equipment

published

Thank you for your service it is invaluable for our recently set up Laboratory. We are happy with all our goods and will be in continued contact with Westlabs for supplies.

1 comment
Westlab
WestlabWestlab

Hello Nav, thank you for your kind words. We're more than happy to know that we are offering you the best service and support for your lab

MCS Lab Assistant

MCS Lab AssistantHunter Region, NSW

Top job!

published

Good range of products, great easy hassle free service. Easy ordering system that also has free shipping when you spend over $100 which i find fabulous. Cart saves if you close it by any chance and the best sellers page is wonderful to jog your memory of items you may also need. Another great plus is lighting fast delivery times on most items. Very impressed, that is why i have been ordering our goods for our company from here for so long..

1 comment
Westlab
WestlabWestlab

Hello MCS LAb Assistant. Thank you for taking the time to leave your comment. We are glad that you enjoy our "Lighting Fast Delivery" :D and we appreciate your ongoing business.

Laura

LauraGreater Melbourne (Inner), VIC

Competitive prices and fast delivery

published

Great range of products with really competitive prices. Was impressed with the delivery speed. Received my order within 2 days, despite receiving a previous notification that there may be delays with shipping and tracking due to problems the courier company was experiencing. Highly recommended and will definitely order from again.

1 comment
Westlab
WestlabWestlab

hello Laura, thank you for your feedback and business. We are glad to know that you enjoy our speedy delivery.

The reviewer stated that an incentive was offered for this review

Linda M

Linda MWestern District, VIC

Simple ordering

published

Love using the online catalog and ordering system, particularly the page that lists the best sellers as it jogs my memory as to what I need. Next day delivery is always a plus and free cost to deliver if over $100

1 comment
Westlab
WestlabWestlab

Hello Linda, thank you for your feedback and ongoing business.

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Kaylene

KayleneGoulburn Valley, VIC

Great company to deal with

published

Easy to navigate and order products, free delivery over $100 fantastic, would recommend this company without a doubt. never have any getting what is needed. Love the stepped silicone stoppers they have been a tremendous help

1 comment
Westlab
WestlabWestlab

Hello Kaylene, thank you for your feedback. We are glad that you enjoy ordering from Westlab and make use of our free delivery over order of $100

The reviewer stated that an incentive was offered for this review

Paul

PaulNorthern Region, NSW

  • 2 reviews

Great service

published

Great web site,Easy to navigate and order products, free delivery over $100 fantastic, Have used Westlab for 5 years and have found the products and customer service excellent. Would recommend them to anyone, well done!

1 comment
Westlab
WestlabWestlab

Hello Paul, thank you for your feedback and business over the past 5 years! We appreciate it and look forward to continuing to delivery the best service.

The reviewer stated that an incentive was offered for this review

Emma Fromont

Emma FromontPerth, WA

Silicone Stoppers

published

I have found the stepped silicone stoppers a very useful product for the education industry. Because their can be used in various size glassware, they are more useful. You also do not need to get alot of various sizes for different items. I think it is a great product.

1 comment
Westlab
WestlabWestlab

Hello Emma, thank you for your feedback on Westlab UNI-Stoppers. We take pride in developing innovative products to better solve problems lab professionals face on a daily basis.

The reviewer stated that an incentive was offered for this review

Perfect products and service every time.

published

We have been using Westlab for 6 years and every order has been smooth and trouble free. Promt delivery and free over $100 - excellent. Fantastic customer service, representatives that visit are informed and know their products and also very helpful.

1 comment
Westlab
WestlabWestlab

Hello ScienceTas, thank you so much for your business over the past 6 years!

The reviewer stated that an incentive was offered for this review

Lili N.

Lili N.Greater Melbourne (Outer), VIC

Customer service is excellent!

published

Very quick response and always happy to help! Any issues with deliveries (missing or broken items, back orders, etc) are quickly addressed and easily fixed. The website is easy to navigate and pleasant to the eye. Nothing but a great experience so far! :)

1 comment
Westlab
WestlabWestlab

Hello Lili,thank you for your feedback. We are glad that you enjoy dealing with the Westlab team and using our products.

The reviewer stated that an incentive was offered for this review

Wendy

WendyGreater Melbourne (Metropolitan), VIC

This is great, easy to use website

published

Some items are cheaper than other sites which is great. For example, petri dishes are greatly priced. We do get a few broken ones at the bottom of the box as the delivery man can be quite rough, but works out.

1 comment
Westlab
WestlabWestlab

Hello Wendy, so sorry to hear that some of the petri dishes broke :(
Please contact us via email to sales@westlab.com.au if you would like them replaced.

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Jacqui

JacquiGreater Melbourne (Outer), VIC

Easy delivery of dangerous goods

published

Ordering chemicals is sometimes not an easy process. Westlab make it very easy to order and have the grade and container size required. There is most often a choice of container size which is terrific.

1 comment
Westlab
WestlabWestlab

Hello Jacqui, We are glad that you find chemical ordering a hassle free process.

The reviewer stated that an incentive was offered for this review

Amber H.

Amber H.Sydney, NSW

  • Verified customer

Great range of products

published

great range of products and good price but if there is a product detail or description and more related products next to it, would be easier for beginner. thank you

1 comment
Westlab
WestlabWestlab

Hi Amber, 'thank you for your feedback. We'll ensure to continue to update our products with more detailed information.

The reviewer stated that an incentive was offered for this review

Rachel

RachelGreater Melbourne (Outer), VIC

Fast and good after care service

published

We are secondary school, and have been using westlab over years. It was good service and fast delivery! After care and sales are also doing the great job, product quality is good

1 comment
Westlab
WestlabWestlab

Hello Rachel, thank you so much for your ongoing business. We are very happy that we keep meeting your expectations and needs.

The reviewer stated that an incentive was offered for this review

Great prices and good variety of products

published

Great range of products and very good prices. We buy test strip products that we have difficulty finding elsewhere and we can easily use the re-order function. Also regularly have good specials on consumable products.

1 comment
Westlab
WestlabWestlab

Hello Jane, thank you for your feedback. We are glad that you found the Westlab test strips suitable for your lab application and that you can easily re order them.

The reviewer stated that an incentive was offered for this review

Simon M.

Simon M.Metropolitan Adelaide, SA

Excellent service

published

Westlab offer excellent customer service. I recently enquired regarding items on back order and received instant information using the online chat function. My items are being sent to me today. Also find ordering very easy on the website and if I have any questions regarding a certain product the customer service staff are always able to help me.

1 comment
Westlab
WestlabWestlab

Hello Simon, tank you for your review. We are glad that you enjoy our customer service and that you got all your questions answered

The reviewer stated that an incentive was offered for this review

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Questions & Answers

lpenney

lpenneyasked

Price

No answers
Zoe

Zoeasked

What is the weight bearing on this product? Also, do you offer express delivery?

1 answer
Westlab
WestlabWestlab

Hello Zoe, Could you please let us know what product are interested in so we can assist you?
We offer standard shipping which normally arrives to most Capital cities and metro areas within one day

Get an answer from our members and Westlab representatives

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