Exceptional, professional and friendly service
My customer experience was excellent beyond expectations. Jo C my broker was exceptional, professional and friendly. I was updated on progress of my application all the way. I did not experience any unexpected extra costs or other issues in my home loan and am satisfied with the rate I got. I would unreservedly and unequivocally recommend WhiteStar to anyone seeking a home loan and professional help by a team with integrity, efficiency and down to earth listening skills.
Since the time we were introduced to white star group Jo and Eric were just magnificent
Took the stress of me head and deliver what they say
Thank you guys
John and Krissy
To the amazing Joanme C, Eric and Katerina
We were drowning in debt, from day one the first conservation you can tell they actually wanted to help. You get treated like a person not a number. It was all smooth, and every step you were notified of the progress. I would recommend any one to use them. They are fantastic.
Thank you to Joanne C
I would like to personally thank Joanne C for guiding my wife and me through the process of refinancing our loan. Joanne was very professional, transparent and knowledgeable during our interaction with her. She pointed us in the right direction and assisted us in ways that we did not think was possible. She kept us in the loop at all stages of this process. Joanne is a very kind and empathetic person and we are thankful and blessed to have had dealings with her. I wish Joanne all the best for her future and would recommend 100%. Thank you from the bottom of our hearts.
This is for the Gorgeous Joanne C … Thank You !!
I would like to commend Joanne C for her empathy and guidance. She is our guardian angel and showed us ways that we did not know existed. Joanne also displayed patience and understanding to our situation. We are in our 50s and did not think that there was help available till we found the gorgeous Joanne. I would recommend her in a heartbeat to anyone seeking help and think there is no light at the end of the tunnel. Whitestar you have an asset in Joanne, please hang on to her. Joanne is the best Broker I have dealt with. Well done Joanne!! I would also like to thank Paige, Skye and Bec for their assistance.
Exceptional Customer Service from Joanne C
I would like to commend Joanne C for her empathy and guidance. She is our guardian angel and showed us ways that we did not know existed. Well done Jo.
Evenly, Eric & team at white star are fantastic they got us a fantastic rate, couldn’t ask for better staff, always letting us know & updating us, we wouldn’t go any where else.
The team at white star JO C ERIC AND JOSH everyone I’ve dealt with have been incredible so supportive and got the best result for me highly recommend this team to anyone wanting to refinance or sort out finances they are so professional and personable that they make the whole process remarkably easy
I will forever be grateful
Thank you again so much
John and Krissy
I recommend anyone to switch there home loan and go with whitestar
I wouldn't hesitate in using whitestar again. They saved us. Amazing staff. Im out of debt thanks to there amazing dedication and wanting to help us. Please use them. I know i will be again.
Couldn't of done it without Whitestar
Thankyou so much Maria ,Eric and the whole team at White Star.
After tragically losing my husband l was suddenly faced with the real possibility of losing my family home.Whitestar found me a loan and consolidated my debts into one easy no fuss payment.I can't thank you guys enough.Id highly recommend Whitestar to anybody wanting to consolidate,purchase or build a new home.They take the stress and fuss out of the whole process.thankyou Whitestar
Amazing service! Amazing staff!
After having difficulty trying to secure a home loan through another broker, I decided to try Whitestar. Their level of service was incredible. Emma and Rebecca were great, and they sorted out finance for my house build very quickly. I would highly recommend this service to anyone looking for a home loan.
Excellent customer service and advice
Emma was amazing, always kept us updated on progress, nothing was to much trouble. The whole staff are so professional and caring, making the whole process easy. I highly recommend Emma, Rebecca and Katrina
Rebecca & Evelyn couldn’t have been more helpful & friendly with my loan process. What a pleasure being able to speak to the same staff throughout the whole process - they made it seem less. Well done !
What a wonderful group of professionals
What a wonderful group of very professional people. From the first conversation with Emma to the last with Rebecca and the to and fro’s on the phone with questions that l needed answers for there was a lovely receptionist Debbie to direct me to the best person. They all contributed to a great experience for me and my wife and l thank you very much.
Wayne and Christine
Premium Customer Service
Just wanted to comment on the amazing service I have received from both Megan Kimpton and Debbie Bradley.
They have both carried out their task friendly, professionally and thoroughly. Nothing was too much trouble and they were already one step ahead. Everything was seem-less in the eviction of a previous tenant, the sorting of VCAT and the paperwork, the claim for unpaid rent and the new tenancy. Both have gone above and beyond to assist and support me.
I was previously with a different property manager before Whitestar and I can’t express how happy I am that I swapped.
Whitestsr must be extremely proud to have them working for them. They have represented Whitestar with premium customer service.
its going to be a wonderful thing
I want to say a massive thank you to all staff that i have dealt with in this process it has been a very smooth run with outstanding results and communication whether it be through phone txt or email. I want to say a special thank you to narrelle josh and rebecca for your work performance and the fantastic attitude towards my application i would highly recommend whitestar group to any of my family and friends once again thankyou Mark E
Excellent customer service and communication, no faults!!
What Whitestar advertise is what you get!! I had used Whitestar to transfer a family member's name to mine as ownership in a home my family and I lived in roughly 20 years, new home loan. I had countlessly tried the major banks, Commonwealth and NAB with no success but to work with their recommendations in order to satisfy their criteria to only be dissapointed again on return. Found Whitestar online and had the pleasure of Narelle Sprigg, Katrina Szabo and Eric Kusno to assist me with my home loan. They did a great job which i highly recommend Whitestar for your needs. Great communication skills and timely updates in such a professional manner I cannot fault anyone of the consultants i've mentioned. I would say, to make the process run smooth with their assistance on the legal side with documents etc, you'd need to work a little and make time ensuring you have all your documents requested by Whitestar. It was a pleasure working with Whitestar and a big thank you to Narelle, Katrina and Eric for their high standard and efforts they’ve proved Whitestar group is the real deal, cheers!!
Maria and Katerina I cannot speak highly enough of your professionalism, prompt replies, focus on getting the job done and what I really loved most which turned me away from another lender was you never once did you judge me or make me feel I should be ashamed, you got me a great deal better than previous lender. You have done a fabulous job and you both need commending.
Excellent customer service and 7star for the staff .
Whitestar made our dream of having home come true. A very professional and personal approach from the staff. Whitestar guided me at all steps of the process. I was so lucky to find Whitestar online, and from the start till final payment it was so easy as they deal with outer bodies for you very professionally. I was not dreaming to be in my home so quick but the step by step counselling by Whitestar was so helpful. I was struggling from bad credit but then I followed the guidelines of Whitestar and was very impressed from approval to the final stage.
Thanking you everyone specially Joanne, Bec, Eric, Zoe and others.
Alan and Marg
Mortage and Investment
We have been with White Star for many years now. Initially we were put on the right track with our existing mortgage and we refinanced with a much better deal than we already had.
Fast forward a few years and after a bit of reluctance we dove in to the investment market. The entire process could not have more simple with everything done for us. All we had to do was make a few decisions along the way
The Team at White Star were very professional, responsive when needed and accommodating. Should have invested years earlier.
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