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Reviews

(78)
(2)
(0)
(0)
(0)
  • Transparency
    4.9 (27)
  • Customer Service
    5.0 (22)
  • Loan TypeVariable Rate (12) · Split (3) · Fixed Rate (2)
  • Application Process
    5.0 (21)
  • Timeliness
    4.9 (21)
  • Loan used for
    • Refinancing (11)
    • Second Home (3)
    • First Home (3)
    • Investment Property (2)
    • Renovation (1)
    • Home Construction (1)
  • Loan Term28.778 years (9)
  • Online Tools
    4.5 (6)

Excellent Service

published

I would like to thank the entire team at Whitestar and especially Leanne for successfully leasing our property in 6 days. Leanne went above and beyond my expectations during the whole process and we were kept informed with every application during the entire process.
I look forward to working with Whitestar in the future.

Transparency
Fiona and Matt

Fiona and MattGreater Melbourne (Outer), VIC

Fantastic customer service

published

Needing to change banks recently seemed daunting until I spoke to Narelle. She was friendly and helpful, and really understood the situation my husband and I were in. Narelle explained everything in simple terms, and worked hard on our behalf. She kept in regular contact (even outside of work hours) and helped us each step of the way. I can’t thank her enough, we definitely wouldn’t have achieved such a great result on our new home loan without her. I also want to thank the other staff I dealt with. Everyone was very professional but also easy to discuss things with.
I would highly recommend Whitestar and plan to use their services again in the future.
Fiona and Matt

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMarch 2020
Loan used forRefinancing
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1 comment
WhiteStar Group
Customer S.WhiteStar Group
Luke

Luke

  • 2 reviews

Excellent service

published

Can't thank Narrelle enough. Went the extra mile to help , always kept us informed during the application process and things were explained simply .Highly recommend and will definitely use whitestar for future purchases

Transparency
Customer Service
Application Process
Timeliness
Loan used forSecond Home
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1 comment
WhiteStar Group
Customer S.WhiteStar Group
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Anthony

Anthony

  • 2 reviews

Thank You for helping get us into our home.

published

WhiteStar made moving into our family home simple & seamless. They gave personal service where other agencies see your application as just another number. After having to live apart for some time we will know be a family under one roof again. Great communication & Leanne has gone out of her way to support our family.

Transparency
1 comment
WhiteStar Group
Customer S.WhiteStar Group

Excellent Service

published

We used WhiteStar group and found them to be extremely helpful. Joanne has gone above and beyond to help us with everything. We were kept in the loop at all times. We highly recommend WhiteStar if you need a broker :)

Transparency
1 comment
WhiteStar Group
Customer S.WhiteStar Group

Excellent service

published

We used whitestar and were very happy with the service and outcome. Very helpful, Excellent service. We will highly recommend to others who need a broker and definitely will use again in future.

Customer Service
Application Process
Timeliness
Loan used forRefinancing
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1 comment
WhiteStar Group
Customer S.WhiteStar Group
Dianne

DianneLongwarry

  • 2 reviews

Fantastic service

published

From the very first call all of the staff were very professional and helpful. Nothing was too hard .Easy and fantastic to deal with .Whitestar was highly recommended from a lady i know.
Everything was prompt and quickly dealt with

Special thanks to Emma and Eric
Both

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2019
Loan used forRefinancing
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1 comment
WhiteStar Group
Customer S.WhiteStar Group
Suzi

SuziGreater Melbourne (Inner), VIC

Thank u 2 Maria

published

Thank u so much 2 Maria 4 all her help support and advice.she has been so patience wif me 2 try 2 get documents frm my ex husband.always follows up 2 c how I'm going wif the documents.i couldn't ask 4 a better person 2 look after me.thank u so much.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

A company who deserve your business

published

We've been with WhiteStar for years now, and they're always ready to help. Special mention to Emma and Eric who are a pleasure to deal with, always returning calls or emails with professionalism, courtesy and best of all honesty at all times. Highly recommend this team.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan Start DateSeptember 2019
Loan used forRefinancing
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1 comment
WhiteStar Group
Customer S.WhiteStar Group
Finance

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This was just what we needed!

published

We were so happy with the service , advice and professionalism that has been provided through WhiteStar. Dealing with Maria and Eric so far has been wonderful. Highly recommend them to all. Thanks again!!

Transparency
Customer Service
Loan used forRefinancing
1 comment
WhiteStar Group
Customer S.WhiteStar Group

The reviewer stated that an incentive was offered for this review

Steve

SteveGreater Melbourne (Outer), VIC

  • 3 reviews

Didn't even have to advertise for a tenant!

published

Whitestar have made the whole process of owning an investment property easy and seamless. They found me the perfect tenant even before advertising, travelled 2 hours to the property to get keys and handover pack, etc and even delivered them to me another hour away. Very pleasant to deal with and talk to too. Thanks Leanne Macleod.

Transparency
1 comment
WhiteStar Group
Customer S.WhiteStar Group
Cris

CrisSouth East Queensland, QLD

Amazing service and professionalism

published

Every step was informative and supportive towards my needs and wants.
Clear information was given and they are just fabulous people to deal with!
Used 2 times already and highly recommend! You will be well looked after!

Transparency
Customer Service
Application Process
Timeliness
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1 comment
WhiteStar Group
Customer S.WhiteStar Group

Whitestar = the best

published

I love Whitestar. They have been absolutely amazing with their service through multiple property transactions now. They've helped me when other banks and brokers can't. I can't praise them enough.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forInvestment Property
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1 comment
WhiteStar Group
Customer S.WhiteStar Group
Linton C.

Linton C.Richmond-Tweed, NSW

Finally a yes I can attitude

published

Customer service was excellent and even though I had few personal hiccups along the way they kept calling and checking up on how things were and progress of application.
Only problem was being let know the length of time it would take too process and finalise. Apart from that A1 service thanks guys

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRenovation
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
vita b.

vita b.Greater Melbourne (Outer), VIC

We are so happy and excited we made the decision to use Whitestar financial and property group specialists!

published

Whitestar is so organised they help you through every step of the journey . My husband wasn’t easy to convince to getting an investment! Whitestar took time and care in explaining every step.

Transparency
1 comment
WhiteStar Group
Customer S.WhiteStar Group

The reviewer stated that an incentive was offered for this review

Finance

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soulvier03

soulvier03Western District, VIC

Amazing work by friendly capable staff

published

Even at worst situations, white star staff jumped through hoops and argued with financer on our behalf, couldn't have gotten this outcome without them, so very greatfull.and in future if my home require Reno work I know who to call.

Transparency
1 comment
WhiteStar Group
Customer S.WhiteStar Group

Exceptional, professional and friendly service

published

My customer experience was excellent beyond expectations. Jo C my broker was exceptional, professional and friendly. I was updated on progress of my application all the way. I did not experience any unexpected extra costs or other issues in my home loan and am satisfied with the rate I got. I would unreservedly and unequivocally recommend WhiteStar to anyone seeking a home loan and professional help by a team with integrity, efficiency and down to earth listening skills.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJuly 2019
Loan used forSecond Home
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1 comment
WhiteStar Group
Customer S.WhiteStar Group
Manu

ManuGreater Melbourne (Outer), VIC

  • 2 reviews

Just awesome

published

Since the time we were introduced to white star group Jo and Eric were just magnificent
Took the stress of me head and deliver what they say
Thank you guys

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateJuly 2018
Loan used forFirst Home
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
John and Krissy

John and KrissySydney Surrounds, NSW

  • 2 reviews

To the amazing Joanme C, Eric and Katerina

published

We were drowning in debt, from day one the first conservation you can tell they actually wanted to help. You get treated like a person not a number. It was all smooth, and every step you were notified of the progress. I would recommend any one to use them. They are fantastic.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Thank you to Joanne C

published

I would like to personally thank Joanne C for guiding my wife and me through the process of refinancing our loan. Joanne was very professional, transparent and knowledgeable during our interaction with her. She pointed us in the right direction and assisted us in ways that we did not think was possible. She kept us in the loop at all stages of this process. Joanne is a very kind and empathetic person and we are thankful and blessed to have had dealings with her. I wish Joanne all the best for her future and would recommend 100%. Thank you from the bottom of our hearts.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeSplit
Loan used forRefinancing
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
Page 1 of 4

Questions & Answers

Janie

Janieasked

WhiteStar Group Home Loans

Hi we have a block of land and we are paying it off it is in my husbands and my name plus two of our children we want to build on it but in 2012 we were forced to sell our home and the investment properties we had due to bad advise by a financial adviser so on our file my husband and myself it has Genworth so I was wandering do you have any suggestions on how to get a loan we would like to refinance and only have one loan plus we also have a few other loans and maybe consolidate them if possible

2 answers
Douglas M.
Douglas M.

I would strongly recommend you contact white star and get sound advise accordingly. I don’t hesitate to recommend Jo C the broker who helped me with my application.

WhiteStar Group
Customer S.WhiteStar Group

Hi Janie,

Thanks for your enquiry. We can definitely look into some options for you but we need to understand your situation better. Can you please contact us on 1300 652 842 or send your contact details and the best time for a chat to info@whitestar.com.au so that I can get one of our consultants to give you a call.

The team at WhiteStar Group
info@whitestar.com.au
1300 652 842

Kim

Kimasked

WhiteStar Group

How do you do loans, and if your credit is low and statement's got negative throughout it. Work and own a House, paying a loan off and you need a loan too fix your house up first, how do you work

1 answer
WhiteStar Group
Customer S.WhiteStar Group

Hi Kim, thank you for your enquiry today. We are a Mortgage Broker so we have over 20+lenders and 20+ years working with different customers and situations. Your situation may be something we can help with however we would need to have a quick chat to grab a few more details. Then we can explain what options there are etc. This way you can be more clear on the choices available to you and you can take it from there.

Could you please reply with your contact details so our brokers can have a quick chat with you to find out your options. Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email info@whitestar.com.au.
Stay in touch,
WhiteStar Group
1300 652 842

Lolo

Loloasked

WhiteStar Group

I am looking to compare interest rates and deals on a loan based on my homes equity. I own my home in full. Is that what you help with?

1 answer
WhiteStar Group
Customer S.WhiteStar Group

Hi Lolo, thank you for making an enquiry. We can certainly look into some options for you! Our team has 20+ years experience in finding home loan solutions. Could you please reply with your contact details?

Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email info@whitestar.com.au. Thanks again :)

Stay in touch,
WhiteStar Group
1300 652 842

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