Who Gives A Crap

I’m extremely disappointed with my recent experience ordering from Who Gives a Crap. What should have been a simple delivery turned into a week-long ordeal. Our order was meant to arrive last week, but despite being home all day, we received a notification saying we had “missed” the delivery. No one knocked, no call was made—nothing. We even went… Read more

to our local post office to check if the parcel had been redirected, but there was nothing there.

After contacting customer service, we were reassured that a re-delivery would take place on 01/04/2026. However, before that date even arrived, we received yet another message saying we had “missed” a delivery again. This made absolutely no sense. We then had to call the driver ourselves and ask them to turn back.

The delivery company (ANC) has been incredibly unreliable—poor communication, no actual delivery attempts, and inaccurate notifications. It’s honestly unacceptable.

To make matters worse, we’ve now been waiting over a week for a basic household essential and have had to resort to using tissues in the meantime.

While I appreciate that delivery is handled by a third party, this still reflects on Who Gives a Crap as a business. Customers shouldn’t have to chase down their own deliveries or deal with this level of inconvenience.

I really hope this is taken seriously and addressed, because this experience has been far from what I expected.

Have been a customer for a while. Last delivery was not delivered. Contacted the courier who said they ran out of time to deliver it so they took it back to WGAC. Courier said that I have to contact WGAC to arrange another delivery. Have been trying to contact WGAC on their contact form, no reply. Tried 2 times now and still no reply. No phone… Read more

number to call. Can't wait to see how long it will take to cancel the subscription.

UPDATE A representative has reached out and was able to fix the problem. It's only toilet paper in the end, but as a business that relies on repeat business and word of mouth, I think their avenue to contact customer service needs to improve significantly. This particular experience was frustrating.

Since back in the day of covid when toilet roll was scarce, I tended to not give a cr#p because my butt roll was never shared, except with my kids and wife. But lets face it they take everything in life. The bamboo tissue is as soft as can be and the boxes of tissues are essential ( with a teenage son, you definitely will see). So all these years later here I still remain, a loyal customer with less supermarket pain. Show reply

100% Bamboo Paper Towel Rolls Packed six to a box, these sustainable bamboo paper towels are plastic-free and biodegradable. Our local whip-tail wallabies - seen here washing their faces - would approve, as these paper towels help reduce deforestation by using fast-growing grass instead of trees. Long, strong, and absorbent, I use these paper… Read more ·  1

towels to wipe up all those accidental spiils and for cleaning, as they require less land and water to produce than those made from trees. Every part, from the wrapper to the paper towel, the inner roll, and the box they are delivered in, is compostable.

What a winning product.

I cannot speak highly enough of the people at Who Gives a Crap. After many many years of brilliant service , I finally needed to cancel my subscription. To my amazement five minutes after I sent the email notifying them of my cancellation they emailed back confirming my cancellation. It was an extremely easy process. Show reply

I purchased twice but had since stopped my subscription because I find it to be an inconvenience to unwrap the roll especially when it ran out of paper in the middle of the night when I'm half asleep. In addition, I don't understand why the rolls have to be wrapped in coloured paper so they look pretty in the toilet. That creates more paper waste and I feel it is totally unnecessary to have the rolls individual wrapped.

Beautiful packaging, unfortunately with all efforts to show that the product is sustainable, it is made jn China from Recycled paper. So to consider: chemicals and low standards of recycling that are implemented in China will affect your health; shipping the product to Australia- fuel, carbon and pollution.

Impossible to contact. I thought it was an Australian company and AI keeps repeating the same tripe with not a human to be found. I received an email stating that the happiness team would be in touch- twice actually and nothing. I would stay away from them.

The toliet paper somehow gave me [Content Removed]?!?!?! Has someone else had the same problem? Also when I was [Content Removed] the chicken it stuck to my nob and [Content Removed] me. I want some compensation and if not I will sue the living [Content Removed] out of you. Sincerely George O.

Im receiving toilet paper i didn't order or want! I tried to cancel the order 2 days before the warehouse dispatched it, but couldn't call anyone and the email response time was slow so it was dispatched anyway. I did not intentionally click ‘subscribe’ but rather failed to uncheck the option at the time of purchase. This type of default opt‑in… Read more

practice is a serious breach of trust and ethical business standards. Not impressed at all. Product is great but terrible terrible service! True to name for this company. They don't give a cr^p!

Customer service leaves a lot to be desired. I made a mistake when placing an order. Yes that bit is on me. I meant to order the better quality product. Looked for a cancel option. There is none. Looked for a phone number - there is none. Filled in their contact form. Note this is less than an hour after I placed the order. Response came… Read more

back reasonably quickly as follows:

Thanks for getting in touch with us, and I’m sorry to hear you ordered the wrong variant! I've checked the status of the order, and unfortunately, it's too late for us to cancel it at this point. We typically have a very small window of time to make changes to an order that has been confirmed at the warehouse before it gets processed and dispatched. Moving forward, to be extra safe, best to check all details before checking out.

What really got my back up was the "Moving forward ..."

All this from an email address of "wedo@whogivesacrap..."

Also 24 hours later I got notification that it was packed and ready to ship ... So nothing they could do? Really? Odds of there being a next time falling fast

Who Gives A Crap Double Length Bamboo 3 Ply Toilet Paper 8 pack. Cheapo commercial toilet paper individually wrapped up to masquerade as a fancy brand/quality product. Absolute rubbish, scratchy and definitely Not soft! The Thinnest 3 ply (if you believe it Is actually 3 ply) TP I've ever tried. Never buying again.

Courier Service useless – Product is great. They have switched from Australia Post, to a third rate courier, who do not deliver parcels, do not track parcels and then mark as delivered. When I asked them about the change, no response was given. Customer Service extremely slow to respond. I have recently found that you can buy the same product, for cheaper at ALDI. 12 rolls of Bamboo for $15, compared to 48 rolls for $66 delivered.

I bought this because of their philosophy. But upon using the roll, I don't find it to be as thick and strong compared to Quilton or the Costco brands. WGAC is more expensive and the paper doesn't tear well at the perforation, and a tree sheet and 4 sheet test did not compare with Quilton. The only benefit is it is individually wrapped. Would I reorder?No.

I've used Who Gives A Crap now for 5 years. Over the last year or two (I can't pinpoint when it happened) WGAC changed their courier company to "ANC Delivers". It is without a doubt the worst courier company I have ever had to deal with. My previous two orders had delivery issues (first the box was almost destroyed and second the box was not… Read more

delivered when they said it would). The latest delivery was simply a no show even though it apparently was "on the truck". Now it has mysteriously disappeared and is lost according to ANC. I called WGAC and they have arranged another order and I patiently wait to see if this is actually delivered today after having to beg my boss to be able to go home early to wait for the delivery. Regardless of whether it actually arrives I have had enough and I am sick and tired of having to chase ANC and WGAC about deliveries. I will be ordering from Amazon from now on as it seems they are infinitely better at doing their job than that train wreck ANC.

We regularly use several who gives a crap products including the bamboo towels, tissues, toilet paper and the hundred percent recycled rubbish bags. Our only criticism is that we wish that the rubbish bags were clearly labelled as not being recyclable themselves. We have been mistakenly using them for begging organic material and only just… Read more ·  1

realised that while these bags are 100% recycled they are no longer recyclable and we're in packaging our organic waste in the room type of bag we would love it. If you could make this clearer to less informed consumers like ourselves we would also like it if you could offer a bag that we can use to bundle organic waste in that make the Australian standards such as AS 4736 and Bayside Council standards. thank you for your products and your sense of humour. Best wishes Tim and Tamara

I bought regularly many years ago, loved them. Recently I saw Aldi selling them, oh good I’ll try again. DO NOT buy, quality is very poor, so thin and smaller rolls too, end up virtually cleaning my butt with fingers, Def not worth the money. Aldi own rolls much superior.

Product quality has dropped significantly. I’ve been buying HGaC for years, the premium line. It now rolls when you wipe and sticks to you. I won’t be purchasing again

After years of buying the premium TP the quality has dropped substantially. They dont even use the word premium any more which tells you something Feels thinner and less soft and just falls apart more so you use more than you used to.