Disgraceful treatment and lack of service. Blatant price gouging. Downloaded app specifically to use and happy to pay advertised price $31. Received receipt the next day and was billed $135. Refusing to refund. 1 start because zero is unavailable.
Do not park here - advertised prices only apply if you pre-pay online. You will be stung an absurd rate of $22 per hour otherwise. I parked overnight (4:30pm - 10:30am next day) and it cost me $180. I wasn’t able to dispute this as it was “charged correctly” according to their predatory hidden pricing.
Wilson Parking at 6-10 O Connell Street has a number of concerning issues which customers should be aware of . It is a stack car park and often at capacity. 1. The keys to all cars are left on the windscreen so it is strongly advisable not to leave valuable or indeed any items. Most stack carparks make arrangements for the security of car keys.… Read more
2. While attendants will park the cars (so as to stack) some refuse to retrieve cars which are sometimes difficult to extricate -one attendant said he would not help as there were car parks for less competent drivers. I explained some drivers were concerned about their insurance liability. 3. One attendant insisted on coming up and interrupting when I had a gate problem while I was talking to the intercom representative. The intercom representative agreed to open the gate and all was well. Next day the attendant came up and asked me to explain to him the issue. I had already as directed on the signs and in the terms and conditions spoke to Wilson’s representative. 4. His subsequent intervention (why?) apparently led to me being double charged next day despite me having both booked online both days and spoken to Wilsons by intercom twice with positive results . Strangely,this was the same attendant who refused to retrieve cars. 5. Wilsons did NOT issue a tax receipt for the disputed $89.00 double charge -it is not clear why not.Wilsons require a tax receipt to process requests for refunds. In fairness three days later I was notified a refund would be made. 6. The exit to this car park is about 3.3 metres and is sometimes obstructed. 7. For example Wilsons installed bollards which significantly narrowed the exit . I checked with the building manager and council but both were unaware of the installation. 8. Sufficient cars had difficulty exiting the stack car park for one of the bollards to be permanently pushed over (see photo) .I reported this issue to Wilsons in am incident report but had no response.
Reviews with attachments
No overnight parking in the Perth CBD at all any more. Wilson rep advised this can be paid per hour, except you now also cant prebook it. Only 2 options for Overnight Parking: Subiaco and Vic Park.
Absolutely disgusting company. We parked at 11 Exhibition Street, Melbourne because the sign said $17. When we came back to collect our car the machine said $30. We went through three different operators and got three different answers. We also have photo evidence to prove that parking is only $17. If this is how Wilson parking is going to… Read more
treat customers they can stuff there parking, next time I’ll catch public transport, at least we know what we’re getting. Bad form, you should be ashamed of yourself.
Absolute Scam. Big permanent signs out front of Lonsdale Street Wilson Carpark (Melbourne) advertise "$15 parking Sat/Sun" I entered 6pm Saturday and exited 10am Sunday. Charged $50.50 !!!! $15 Saturday $20 Overnight Fee $15 Sunday $0.50 Processing Fee DO NOT PARK WITH THEM!!!!!
I took my 93 year old dad to RPA Medical Centre yesterday for a CT scan. I paid $19.24 via the machine on the carpark level (2). Got my dad and his walker in the car. I drove up to level 1 only to face a traffic jam the entire length of the floor. 17 minutes later when it was my turn to exit, it took 4 goes to put my ticket in and then received an… Read more
additional charge of $10.12 for the the pleasure of exiting. We get held hostage due to a faulty machine and have pay more than a third more to exit.
I phoned Wilson Carparks on my return home and spoke with a customer service officer who was quite short with me and asked if I pressed the intercom button. How would anyone know to do that! She said she would email me a claim form. This did not happen. Wilson’s also kept the $19.24 ticket. Really disgraceful.
Latest follow-ups
Dirty and unhygienic – I’ve been using the car park 100 waymouth st Adelaide for the past year and it would have to be the dirtiest smelliest stairway I’ve ever come across. There are 2 lifts but one works and the other must be display only apparently has never worked.… Read more
The lift that does work breaks down a lot and to walk up 4or 5 flights of stairs is chore for some and you pay lots of money to park that’s not what a person expects. Then they decided to go cashless and have decide they will charge a fee for using a card. Great job guys. If it wasn’t for the convenience I wouldn’t be using it at all. So dirty that stains are in the lift which have been there for years I’ve been told. Maybe health inspectors need to see how bad this place is
Follow-up · the site is disgusting still dirty and smelly. Lifts were out for nearly 6 months and they didn't even get the 2nd lift working. So nothings changed.
Disgusting service – Absolutely rip off, we travelled from Dubbo and got lost so we decided to park at Wilson’s car park so we can find our way instead of driving around in a circle, they charged me $39.85 for half an hour, also staff were rude and not helpful and… Read more
understanding when I explained we were lost and only need some help. I understand I had to pay something but greed finally found its way. So much for Australian way of life, they only think about themselves. I wouldn’t even give them a star.
Follow-up · I won’t go back to wilsons because of there greed
Better then Public Transport – Whether it be a dinner and or show, Vivid or Opera, or a stroll through the city in the evening, Wilsons Parking has a great option for night parking after 5pm. $12 weekdays, and $18 weekends. Parking valid until 5am the next day. I use it… Read more
regularly, as it's even cheaper than public transport. Even better if you live in Sydney's East, West or South, avoiding the Bridge toll.
Follow-up · Prices are up a little now, M - F Entry after 5pm, exit before 6am the following day is now $18 online ($20 without booking). 111 York St Sydney CBD, right behind the QVB. Weekends $28 now. Even though the carpark is old, lighting is OK, there are mostly medium sized spots, and a few larger spots. I have a Tesla MY, and found the medium sized ones are fine. Security cameras cover most areas for peace of mind.
Positive reviews
Sssshhh, secret!!! – Decided last minute to stay in Sydney the night of Pearl Jam Concert 1. Booked our park despite some terrible reviews posted (was with children and bags), and am so glad I did! Easy to find, first turn IS tight in a Kluger, but the parks were ample and plentiful. The communication with Wilson's on a whole, was swift, as our planned arrival time… Read more
changed, but drove in-drove out, with one less headache. Also, easy to leave, to get back to the Harbour Bridge and back to Newcastle. Some have said expensive, but having stayed at the Regis Hotel earlier in the week, with an on-site charge of $48, and no guarantee of a park, it's $51 charge for convenience and location to our Hotel was negatible. Would use again! (But don't tell everyone!!)..
Great experience with Wilsons Parking – I booked parking at Southbank in Melbourne, but accidentally clicked on the wrong venue. Then I paid with the wrong card on the way out and was charged a full day rate. All my fault. So I was billed twice. Chelle and Michael at the Wilson Parking Team were awesome. A few emails and a bit of proof of payment from me and they sorted it within days.… Read more
Very much appreciated.
And for those complaining about cost, pre-book online. My price was $19 online instead of $56 at the venue.
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Fair company – Very easy to deal with through the app. I accidentally used a different credit card to enter compared to what I paid with and got charged twice. Out of goodwill they rectified it and refunded for me, even though it was my mistake. I really appreciate that. Download the app as it makes things like this simple to sort out.
Negative reviews
Wilson parking has zero customer service. In march i booked car parking online flexi at $45 rate which i prepaid before the day i parked and was charged. On the day i parked and then left and I was charged another $96 for the same parking so that was $45 +$96. I put a query from their website and someone contacted me and asked for receipts and… Read more
some details which i provided. Since then no response, while i was waiting for response i had another meeting in the city at the beginning of May, this time i downloaded their app, prebooked the parking for same rate $45, i had my car rego everything saved in their app, paid $45 as it prepaid booking. On the day i parked same thing happened and was again charged second fee of $96. I again sent them email with all the receipts and incident what had happened. My last email to them was on 14/05/2026 and still no response. Wilson Parking you need to pick up your game here and stop stealing from your customers or at least explain what had happened. Ignoring your customers is the great. I have another meeting next week and obviously i will be looking for alternatives as I would not want to pay to someone does wrong thing and don't even bother to llok at the issue for their customers. For some reason i couldn't attach both the receipts in this review but I have all the proof and can Provide.
This is an awful predatory company. Please stay away wherever possible. They are completely unforgiving. I had communication issues with my old company and not only did they not waive any of the fines but sent them all to debt collection. I hope the CEO and management run into terrible misfortune and die reflecting on the fact they are awful… Read more
people. I don't say that lightly. Greed is so prevalent in today's society it is sick. I was only on minimum wage too.
The arrogance from Wilson Parking in Brisbane is behind the joke . I urge people to use other parking facilities . The prices are over the top , the language is disgraceful and they look down on people . Stick your parking where the sun don’t shine !
Recent reviews
We parked at Wilson parking 11 Exhibition street, Melbourne. What a disgusting company. Clearly it stated that parking was $17 out the front and when we came to collect our car they wanted to charge us $30. We even took photos to prove that this was the case. This carpark was trying to rip us off for the $30. Will not be parking at this venue again. Absolutely disgusting.
I have used Wilson Parking twice and on both occassions I prepaid. Then when I tap my credit card (the same card I prepaid with as per instructions) to exit I have been charged a second time and at a higher rate which means I have to spend my time chasing up a refund. Annoying to the maximum. Once is pretty poor, but twice makes me think there is a great annual profit in unclaimed refunds. First class intentional corporate scamming at it's best.
This is not the first time that we have booked a space and come in to find the place closed. This time I spent 40 mins double-parked on York St Sydney on Christmas Day calling Wilson Parking over and over trying to get in (after I was orebioked and pre paid online). Meanwhile I had the duration of our family Christmas lunch restaurant booking… Read more
being whittled away. I think Wilson Parking is a scam. Someone somewhere is collecting money and doesn’t care about what goes on on the street. I’ve learnt my lesson now and will never book a park through them again.
Chained a bicycle at Kings(Wilson) a few months back and it was stolen. Or was it? Attempted to lock another bike today amongst m motor cycles. Confronted by someone claiming to be the operations manager for Wilson and that if I left my bike there… Read more
the cleaner's would take it. I couldn't believe his attitude or that they would take the bike. Needless to say they stolen the other bike. He didn't want to know about that
Follow-up · No I didn't report it. I did have some email with wilson regarding the bike that went missing. However I'm still unsure if it was stolen or removed by wilson staff. Judging by the conversation I had with the manager who stated cleaning staff would remove my bike if I left it . I wouldn't be surprised if they removed the first bike and if they did… Read more
100000% a 0 star rate on this car park cause it is absolutely trash. You have to go down and up the same ramp and people can easily crash and if you have a big car like we do than it’s gonna be a really tight squeeze because the car park so freaking small and we hit the top of our roof of our car in car park that’s how small it is. As we tried… Read more
getting out they basically scammed us and we couldn’t get out of car park we took nearly half an hour trying to get out of this st^pid car park making me trying to yell out my card details out to everyone behind me like that is so st^pid cause everyone could hear it. We had multiple people behind us because of them like fix your car park cause it’s honestly the nastiest car park ever. We also had two other lovely families trying to help us get out cause of this st^pid car park we all where freaking yelling at this ladie through a box because she couldn’t understand us and we couldn’t hear her cause the freaking box where u pay was cracked and trash we didn’t understand one bit of her. This car park is definitely not recommended by our family and other families who where behind us. If you do go to this car park just be aware of what will happen. But if you where us just stay away cause it’s soooooo trash.
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-1000 stars this is a horrible car park. If you are in the city STAY AWAY. You claim “best park rating online” BUT the car park is so small, looks big but we hit the sign because of how low the roof is inside, the corners are so small and tight, and not good for lots of cars. And to top it off while leaving there machine went “out of service” and… Read more
would not let us out for 30 minutes, and tried to tell us our card was invalid. Trying to get me to yell my card details out my window for everyone behind to hear. There was about 8 cars behind me, all waiting for there incompetent service, not to mention the lady was blatantly ignoring what I was saying. A man behind me had to get out of his car and come help me because the lady would not listen. I had to give the d*mbass my actual number so I could give her my car details. Over 30 minutes to just get out of there sh*tty f*cking car park. I was there for 3 hours max, absolutely b*llshit.
I have a light truck which I take 3 to 5 passengers to the cruise terminal.I take about 3 minutes to set down or pick up. I was told when I was unloading the first time that it was best if I use the other side of the platform where the buses go as… Read more
the Wilson employee said it was not as busy. I complied with his request and did my drop off. The next time I went to the bus area no buses there and was challenged by a Wilson employee saying I couldn't park there. I explained to him that this was the area I was instructed to set down and pick up. Every time I go there I get challenged and I explain why I'm here and no problems. The other day I went to pick up 4 passengers who came off a ship and was again challenged about parking there I explained again to the Wilson employee that I was told to pick up here. He was having none of this and told me he was in charge and that I couldn't park there even though there were no other vehicles there. This was Friday the 19th of December at around 9am. I feel that Wilson need to give better training so this does not continue to happen. Maybe I need to take it up with the cruise line to see if they have more luck than me if this behaviour continues.
Follow-up · None of the above never heard a thing
Our car had its window smashed and car was ransacked a long with at least 9 other Cars our parking ticket was in the glove box they completely empty it out and they still charged us for a lost ticket car would have been better on the street they know cars are being broken in to in there premises yet do absolutely nothing to stop it the fact the ticket was gone wouldn't be surprised if it was a employee doing the brake ins
Pre booked parking for an event then charged me additional money as I used my banking app with the card which apparently encrypts the data which Wilsons can't match the data. Time for them to update their systems as many people don't physically carry their cards.
I prepaid 24hr parking on their app. The app had glitches and failed to book this for the 24hrs. Upon exiting instead of charging me $36 they stole $96 from me. I’ve tried getting this issue resolved and they won’t give my money back. I have no referred this to the ombudsman. Never again will I use their car park again
I Pre-booked a casual car park in Adelaide. When I arrived at the car park I found that the car park has no casual parking at all. Every car park is reserved. Not just the empty car parks. Every full car park was also reserved. They are selling car parks in a location that never has car parks available. So I had been 30 minutes early for my meeting but by the time I found a park elsewhere I was late and had to walk for 15 minutes.
Very frustrated They charge parking fees when u enter carpark no matters when u find parking space. The parking fees is in progress till u find parking. They also charge from their side no matters what it is written on sign board
Won’t refund when there is a mix up with pre paid booking resulting in double charge yet will let car after car through for free when the boom isn’t working.
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What do you want me to write, once again what a rip off Wilson parking is.