Completely unethical and unprofessional company. They charged me TWICE and refused to issue a refund despite clear evidence (bank statements) of transactions. AVOID at all costs. Will never be using this company again.
I prepaid for parking at a major hospital since I'd been told by the nurses that was the cheapest way of doing it. The Wilson programme took my payment (very efficiently, big surprise!!) and advised that all I needed to do on arrival was scan the QR code on the gate to gain access. Except there was NO QR code. I spoke to their staff who had no… Read more
idea that a QR code should be available. I had to park to get my wfe admitted. Cost a fortune.
Lodged a complaint with Wilson and tried to get a refund on the prepayment. Stand run around tactics. No answers at first and only got a response on the third try. Then they said they wouldn't be able to find the pre-payment in their system and I'd need to provide bank statements to prove the payment before they'd even consider a refund.
Next step....Dept of Fair Trading.
Be very careful and think again before using the Wilson Parking app for prepaid bookings. When you pay upfront (including a $1.75 platform fee), Wilson Parking does not actually guarantee that a car space will be available for you. Worse, the pre-payment screen does not disclose a 1-hour cancellation cut-off, and once you pay, there is no cancel… Read more
button in the mobile app. Even when their own system records your booking as a No Show (meaning no service was ever provided), customer support will give contradictory excuses, first claiming prepaid parking is never refundable, then claiming a 1-hour cancellation rule applies,and refuse to refund your money. Why are we tolerating this kind of business?
Reviews with attachments
Absolutely ridiculous. We booked online, paid $31 upfront, and even had a confirmation. But when we arrived, the gate wouldn't let us in. We called for help, and Wilson's own staff told us exactly what to do. We followed their instructions, only to get slapped with another $80 charge on the way out. $111 for less than four hours of parking! And… Read more
guess what? This isn't the first time it's happened to us.
How hard is it to get a prepaid booking system right? Customers shouldn't have to waste their time chasing refunds for Wilson's mistakes.
Save yourself the headache. Check your bank statements if you've used Wilson Parking. As for me, never again. There are plenty of other places to park.
Wilson Parking can be very expensive experience at EShed, Fremantle. The signage clearly states all day parking for $12. By making the selection difficult for older people Wilson parking might bill you an hourly rate intead. In my case on 31st July I was billed $36 instead of the advertised price of $12 for all day. Come on Wilson parking,… Read more
please make your parking instructions clearer, maybe one that automatically bills you for the best deal available. Eg EasyPark
Wilson Parking at 6-10 O Connell Street has a number of concerning issues which customers should be aware of . It is a stack car park and often at capacity. 1. The keys to all cars are left on the windscreen so it is strongly advisable not to leave valuable or indeed any items. Most stack carparks make arrangements for the security of car keys.… Read more
2. While attendants will park the cars (so as to stack) some refuse to retrieve cars which are sometimes difficult to extricate -one attendant said he would not help as there were car parks for less competent drivers. I explained some drivers were concerned about their insurance liability. 3. One attendant insisted on coming up and interrupting when I had a gate problem while I was talking to the intercom representative. The intercom representative agreed to open the gate and all was well. Next day the attendant came up and asked me to explain to him the issue. I had already as directed on the signs and in the terms and conditions spoke to Wilson’s representative. 4. His subsequent intervention (why?) apparently led to me being double charged next day despite me having both booked online both days and spoken to Wilsons by intercom twice with positive results . Strangely,this was the same attendant who refused to retrieve cars. 5. Wilsons did NOT issue a tax receipt for the disputed $89.00 double charge -it is not clear why not.Wilsons require a tax receipt to process requests for refunds. In fairness three days later I was notified a refund would be made. 6. The exit to this car park is about 3.3 metres and is sometimes obstructed. 7. For example Wilsons installed bollards which significantly narrowed the exit . I checked with the building manager and council but both were unaware of the installation. 8. Sufficient cars had difficulty exiting the stack car park for one of the bollards to be permanently pushed over (see photo) .I reported this issue to Wilsons in am incident report but had no response.
No overnight parking in the Perth CBD at all any more. Wilson rep advised this can be paid per hour, except you now also cant prebook it. Only 2 options for Overnight Parking: Subiaco and Vic Park.
Absolutely disgusting company. We parked at 11 Exhibition Street, Melbourne because the sign said $17. When we came back to collect our car the machine said $30. We went through three different operators and got three different answers. We also have photo evidence to prove that parking is only $17. If this is how Wilson parking is going to… Read more
treat customers they can stuff there parking, next time I’ll catch public transport, at least we know what we’re getting. Bad form, you should be ashamed of yourself.
Latest follow-ups
Do not park here - advertised prices only apply if you pre-pay online. You will be stung an absurd rate of $22 per hour otherwise. I parked overnight (4:30pm - 10:30am next day) and it cost me $180. I wasn’t able to dispute this as it was “charged correctly” according to their predatory hidden pricing.
Follow-up · Signage - cheapest rate shown in large text, disclaimer about online-only discount not clear/prominent. Payment - tap card to get in, no mention of cost until you try to get out. Cost is calculated automatically when you tap the same card on the way out. The price is only shown the same moment you are charged. Access - easy, only car park in the area so unfortunately didn't think much of it.
Dirty and unhygienic – I’ve been using the car park 100 waymouth st Adelaide for the past year and it would have to be the dirtiest smelliest stairway I’ve ever come across. There are 2 lifts but one works and the other must be display only apparently has never worked.… Read more
The lift that does work breaks down a lot and to walk up 4or 5 flights of stairs is chore for some and you pay lots of money to park that’s not what a person expects. Then they decided to go cashless and have decide they will charge a fee for using a card. Great job guys. If it wasn’t for the convenience I wouldn’t be using it at all. So dirty that stains are in the lift which have been there for years I’ve been told. Maybe health inspectors need to see how bad this place is
Follow-up · the site is disgusting still dirty and smelly. Lifts were out for nearly 6 months and they didn't even get the 2nd lift working. So nothings changed.
Disgusting service – Absolutely rip off, we travelled from Dubbo and got lost so we decided to park at Wilson’s car park so we can find our way instead of driving around in a circle, they charged me $39.85 for half an hour, also staff were rude and not helpful and… Read more
understanding when I explained we were lost and only need some help. I understand I had to pay something but greed finally found its way. So much for Australian way of life, they only think about themselves. I wouldn’t even give them a star.
Follow-up · I won’t go back to wilsons because of there greed
Positive reviews
Sssshhh, secret!!! – Decided last minute to stay in Sydney the night of Pearl Jam Concert 1. Booked our park despite some terrible reviews posted (was with children and bags), and am so glad I did! Easy to find, first turn IS tight in a Kluger, but the parks were ample and plentiful. The communication with Wilson's on a whole, was swift, as our planned arrival time… Read more
changed, but drove in-drove out, with one less headache. Also, easy to leave, to get back to the Harbour Bridge and back to Newcastle. Some have said expensive, but having stayed at the Regis Hotel earlier in the week, with an on-site charge of $48, and no guarantee of a park, it's $51 charge for convenience and location to our Hotel was negatible. Would use again! (But don't tell everyone!!)..
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Great experience with Wilsons Parking – I booked parking at Southbank in Melbourne, but accidentally clicked on the wrong venue. Then I paid with the wrong card on the way out and was charged a full day rate. All my fault. So I was billed twice. Chelle and Michael at the Wilson Parking Team were awesome. A few emails and a bit of proof of payment from me and they sorted it within days.… Read more
Very much appreciated.
And for those complaining about cost, pre-book online. My price was $19 online instead of $56 at the venue.
Fair company – Very easy to deal with through the app. I accidentally used a different credit card to enter compared to what I paid with and got charged twice. Out of goodwill they rectified it and refunded for me, even though it was my mistake. I really appreciate that. Download the app as it makes things like this simple to sort out.
Negative reviews
Paid online rate when booked but was charged full rate on exit of the car park . Have completed a refund /enquiry form twice and a follow up email twice and no response after 3 weeks. Very reluctant to use Wilson parking again.
I am a visitor to Melbourne from Canberra and had pre-paid for Wilson Parking (at 70 City Rd) via my hotel, Adina Melbourne Southbank. I parked my car on 12 October 2026. Because I was unfamiliar with the streets I accidentally parked at 2 Southbank Boulevard instead of 70 City Rd. After checking with the hotel I returned to move my car to the… Read more
correct Wilson carpark. I was charged $25 for 16 minutes parking. I used the intercom and tried to explain about pre-paying for the City Rd carpark but the Wilson employee was not interested. "It's $25 for 16 minutes. Have a nice day". I don't quite understand why there wasn't a tapered fee, with a more reasonable fee for parking less than 30 minutes or less than 60 minutes.
Wilson Parking at Melbourne Central has lifted early bird from 18 to 19 one week after credit card surcharges were removed. For a few days it was actually charging a flat 18. The surcharge on a Visa or Mastercard had been about 1.77% (31.86 cents - rounded up). A week later this merchant is charging 5% more on yesterday's list price. No prior… Read more
advertising in the carpark to customers - at least at the entrance / side of the carpark me and my colleagues use. Even today it still said 18 on the backlit pricing panel on the way in, but it cost more on the way out. Pretty rude.
Recent reviews
Extremely disappointing experience with Wilson Parking at 2 Bligh Street, Sydney. I was staying overnight as a guest at the Sofitel Sydney Wentworth and advised the hotel reception that I had parked my vehicle in the associated Wilson car park. My understanding was that the hotel guest parking rate was approximately $57. Instead, I was charged… Read more
an unbelievable $230 for approximately 24 hours of parking.
When I contacted Wilson Parking to dispute the charge, I was told that the hourly/daily rate was $95, that the rates refresh at 6:00 AM resulting in another $95 charge, and that an additional $40 overnight charge also applied.
As a hotel guest, I was certainly not expecting a $230 parking bill for an overnight stay. In my experience, the way these charges and the 6:00 AM rate reset operated was not made sufficiently clear to me before parking.
I requested that Wilson review the circumstances and refund or adjust the charge to reflect the hotel guest rate, but my request was declined.
Very disappointing customer service and an extremely expensive lesson. If you are staying at the Sofitel Sydney Wentworth and considering using this car park, I strongly suggest confirming the exact parking rate, validation requirements and exit arrangements in writing before leaving your vehicle overnight.
I have now raised the matter formally with Sofitel/Accor and will be pursuing the issue further if it cannot be resolved. Stay away from this parking station and think twice about Sofitel Wentworth.
I pre booked parking which I paid for and then on the night I was charged again even though I used the same credit card. I have lodged a request for credit and it’s now 20 days with no response even though they have all the evidence. Very disappointing and the fact they haven’t even responded tells me everything about them. Find somewhere else if you can.
Downing centre parking bays are very tight with narrow exit ramps and tricky pillars, my SUV had to take my roof rack off and to able to go down into parking had to go there and back what was very hard to put my car straight because there are walls didn’t want to scratch it or bump my car so took me 25min then way out about the same so only a smart car fits in there nothing else.
Please be aware of Wilson Parking. As middle Aug i made use of the Park&Ride at Kellyville Metro Station we entered the Parking structure around 2:00 pm Returned 11:40 PM drove to the Exit swiped my card Which is linked to my opal card instead i was charged $30 as i was stuck as I had no option so i paid the money so the next day i contacted… Read more
wilson parking to get a refund they make you drive through hoops instead apologizing they make you fill a form then they give you a case number couple days later i received an Email from a rep from Wilson Parking stating they said they would investigate the matter Then i responded to the Email saying there's nothing to investigate as you illegally charged me i really believe they believe Wilson thinks people would just pay to me it's the right thing to do as the company thinks they can away from paying . Finally, received Email from them stating they would refund the $ 30 didn't receive funds on 11-09-2026 please be aware of Wilson Parking thankyou
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A frustrating, time waste experience. The person I dealt with at Wilson was uninformed and blunt insisting I had to pay even though the screen said “free passage” on entry - making the payment amount not only unclear, but entirely inaccurate. The hotel I was staying at had free weekend parking in the Wilson can park below them. The Wilson customer… Read more
service said I had two choices, pay cash or take it up with the hotel - requiring I get young kids out of the car and go upstairs to reception. Fortunately a hotel worker confirmed weekend parking should be free and swiped me out.
The worst online booking experience I've ever seen! The carpark you've selected doesn't carry through to the booking screen. The entire list is sorted by their street numbers, so good luck finding the one you want! Then I had a nightmare of a time just trying to update my credit card details to pay. 20 minutes later I thought I had finally won,… Read more
then it asked me to complete captchas (click all the buses, click all the crosswalks) for literally another 10 minutes before it would process my payment. Over and over and over again until it finally went through. At this point I decided to send a complaint... so entered my complaint into the webform and pressed submit. WEBSITE ERROR! Should have seen it coming! Infuriating!
Terrible experience!! I pre-paid $40 for parking at the Opera House. I left within the allocated time and was charged another $60 = $100 for parking. “Thanks, Wilson!” I submitted a complaint and supplied evidence, but apparently they can’t find my card payment. What a joke!! I’m going to cop it and move on—never again. Getting an Uber in and out of the city is cheaper!!!
Terrible app, doesn’t recognise pre paid fees. Recently prepaid $22, then was not let out. Was charged an additional $62 (in addition to my early bird rate of $22). App makes it difficult to complain and very difficult to talk to anyone. another time I parked for 10 Mins and was advised at checkout leaving there was no charge. Of course I was charged.
Wilson parking Randwick - their tickets printed faded meaning the tickets wouldn’t scan properly, so people couldn’t leave the carpark. People tried the help button but whoever answered it was very unhelpful and arguing with customers. Not opening the boom gate even though it’s Wilson parking’s fault. This blocked the carpark for people entering and leaving. Such bad service. Wouldn’t recommend to anyone.
Watch out - these guys will happily create bureaucratic traps to collect double payment. Read the fine print. They will not refund a double payment - one customer service person suggesting that I didn’t park where I’d pre-payed (nonsense). Wilson - why can’t you use your powers for good instead of evil?!
Disgraceful treatment and lack of service. Blatant price gouging. Downloaded app specifically to use and happy to pay advertised price $31. Received receipt the next day and was billed $135. Refusing to refund. 1 start because zero is unavailable.
Wilson parking has zero customer service. In march i booked car parking online flexi at $45 rate which i prepaid before the day i parked and was charged. On the day i parked and then left and I was charged another $96 for the same parking so that was $45 +$96. I put a query from their website and someone contacted me and asked for receipts and… Read more
some details which i provided. Since then no response, while i was waiting for response i had another meeting in the city at the beginning of May, this time i downloaded their app, prebooked the parking for same rate $45, i had my car rego everything saved in their app, paid $45 as it prepaid booking. On the day i parked same thing happened and was again charged second fee of $96. I again sent them email with all the receipts and incident what had happened. My last email to them was on 14/05/2026 and still no response. Wilson Parking you need to pick up your game here and stop stealing from your customers or at least explain what had happened. Ignoring your customers is the great. I have another meeting next week and obviously i will be looking for alternatives as I would not want to pay to someone does wrong thing and don't even bother to llok at the issue for their customers. For some reason i couldn't attach both the receipts in this review but I have all the proof and can Provide.