Wilson Parking

Terrible experience!! I pre-paid $40 for parking at the Opera House. I left within the allocated time and was charged another $60 = $100 for parking. “Thanks, Wilson!” I submitted a complaint and supplied evidence, but apparently they can’t find my card payment. What a joke!! I’m going to cop it and move on—never again. Getting an Uber in and out of the city is cheaper!!!

Terrible app, doesn’t recognise pre paid fees. Recently prepaid $22, then was not let out. Was charged an additional $62 (in addition to my early bird rate of $22). App makes it difficult to complain and very difficult to talk to anyone. another time I parked for 10 Mins and was advised at checkout leaving there was no charge. Of course I was charged.

Do not park here - advertised prices only apply if you pre-pay online. You will be stung an absurd rate of $22 per hour otherwise. I parked overnight (4:30pm - 10:30am next day) and it cost me $180. I wasn’t able to dispute this as it was “charged correctly” according to their predatory hidden pricing.

Dirty and unhygienic – I’ve been using the car park 100 waymouth st Adelaide for the past year and it would have to be the dirtiest smelliest stairway I’ve ever come across. There are 2 lifts but one works and the other must be display only apparently has never worked.… Read more

The lift that does work breaks down a lot and to walk up 4or 5 flights of stairs is chore for some and you pay lots of money to park that’s not what a person expects. Then they decided to go cashless and have decide they will charge a fee for using a card. Great job guys. If it wasn’t for the convenience I wouldn’t be using it at all. So dirty that stains are in the lift which have been there for years I’ve been told. Maybe health inspectors need to see how bad this place is

Disgusting service – Absolutely rip off, we travelled from Dubbo and got lost so we decided to park at Wilson’s car park so we can find our way instead of driving around in a circle, they charged me $39.85 for half an hour, also staff were rude and not helpful and… Read more

understanding when I explained we were lost and only need some help. I understand I had to pay something but greed finally found its way. So much for Australian way of life, they only think about themselves. I wouldn’t even give them a star.

Sssshhh, secret!!! – Decided last minute to stay in Sydney the night of Pearl Jam Concert 1. Booked our park despite some terrible reviews posted (was with children and bags), and am so glad I did! Easy to find, first turn IS tight in a Kluger, but the parks were ample and plentiful. The communication with Wilson's on a whole, was swift, as our planned arrival time… Read more

changed, but drove in-drove out, with one less headache. Also, easy to leave, to get back to the Harbour Bridge and back to Newcastle. Some have said expensive, but having stayed at the Regis Hotel earlier in the week, with an on-site charge of $48, and no guarantee of a park, it's $51 charge for convenience and location to our Hotel was negatible. Would use again! (But don't tell everyone!!)..

Great experience with Wilsons Parking – I booked parking at Southbank in Melbourne, but accidentally clicked on the wrong venue. Then I paid with the wrong card on the way out and was charged a full day rate. All my fault. So I was billed twice. Chelle and Michael at the Wilson Parking Team were awesome. A few emails and a bit of proof of payment from me and they sorted it within days.… Read more

Very much appreciated.

And for those complaining about cost, pre-book online. My price was $19 online instead of $56 at the venue.

Fair company – Very easy to deal with through the app. I accidentally used a different credit card to enter compared to what I paid with and got charged twice. Out of goodwill they rectified it and refunded for me, even though it was my mistake. I really appreciate that. Download the app as it makes things like this simple to sort out.

Wilson parking Randwick - their tickets printed faded meaning the tickets wouldn’t scan properly, so people couldn’t leave the carpark. People tried the help button but whoever answered it was very unhelpful and arguing with customers. Not opening the boom gate even though it’s Wilson parking’s fault. This blocked the carpark for people entering and leaving. Such bad service. Wouldn’t recommend to anyone.

Watch out - these guys will happily create bureaucratic traps to collect double payment. Read the fine print. They will not refund a double payment - one customer service person suggesting that I didn’t park where I’d pre-payed (nonsense). Wilson - why can’t you use your powers for good instead of evil?!

Disgraceful treatment and lack of service. Blatant price gouging. Downloaded app specifically to use and happy to pay advertised price $31. Received receipt the next day and was billed $135. Refusing to refund. 1 start because zero is unavailable.

Wilson parking has zero customer service. In march i booked car parking online flexi at $45 rate which i prepaid before the day i parked and was charged. On the day i parked and then left and I was charged another $96 for the same parking so that was $45 +$96. I put a query from their website and someone contacted me and asked for receipts and… Read more

some details which i provided. Since then no response, while i was waiting for response i had another meeting in the city at the beginning of May, this time i downloaded their app, prebooked the parking for same rate $45, i had my car rego everything saved in their app, paid $45 as it prepaid booking. On the day i parked same thing happened and was again charged second fee of $96. I again sent them email with all the receipts and incident what had happened. My last email to them was on 14/05/2026 and still no response. Wilson Parking you need to pick up your game here and stop stealing from your customers or at least explain what had happened. Ignoring your customers is the great. I have another meeting next week and obviously i will be looking for alternatives as I would not want to pay to someone does wrong thing and don't even bother to llok at the issue for their customers. For some reason i couldn't attach both the receipts in this review but I have all the proof and can Provide.

This is an awful predatory company. Please stay away wherever possible. They are completely unforgiving. I had communication issues with my old company and not only did they not waive any of the fines but sent them all to debt collection. I hope the CEO and management run into terrible misfortune and die reflecting on the fact they are awful… Read more

people. I don't say that lightly. Greed is so prevalent in today's society it is sick. I was only on minimum wage too.

The arrogance from Wilson Parking in Brisbane is behind the joke . I urge people to use other parking facilities . The prices are over the top , the language is disgraceful and they look down on people . Stick your parking where the sun don’t shine !

We parked at Wilson parking 11 Exhibition street, Melbourne. What a disgusting company. Clearly it stated that parking was $17 out the front and when we came to collect our car they wanted to charge us $30. We even took photos to prove that this was the case. This carpark was trying to rip us off for the $30. Will not be parking at this venue again. Absolutely disgusting.

I have used Wilson Parking twice and on both occassions I prepaid. Then when I tap my credit card (the same card I prepaid with as per instructions) to exit I have been charged a second time and at a higher rate which means I have to spend my time chasing up a refund. Annoying to the maximum. Once is pretty poor, but twice makes me think there is a great annual profit in unclaimed refunds. First class intentional corporate scamming at it's best.

This is not the first time that we have booked a space and come in to find the place closed. This time I spent 40 mins double-parked on York St Sydney on Christmas Day calling Wilson Parking over and over trying to get in (after I was orebioked and pre paid online). Meanwhile I had the duration of our family Christmas lunch restaurant booking… Read more

being whittled away. I think Wilson Parking is a scam. Someone somewhere is collecting money and doesn’t care about what goes on on the street. I’ve learnt my lesson now and will never book a park through them again.

Chained a bicycle at Kings(Wilson) a few months back and it was stolen. Or was it? Attempted to lock another bike today amongst m motor cycles. Confronted by someone claiming to be the operations manager for Wilson and that if I left my bike there… Read more

the cleaner's would take it. I couldn't believe his attitude or that they would take the bike. Needless to say they stolen the other bike. He didn't want to know about that

100000% a 0 star rate on this car park cause it is absolutely trash. You have to go down and up the same ramp and people can easily crash and if you have a big car like we do than it’s gonna be a really tight squeeze because the car park so freaking small and we hit the top of our roof of our car in car park that’s how small it is. As we tried… Read more

getting out they basically scammed us and we couldn’t get out of car park we took nearly half an hour trying to get out of this st^pid car park making me trying to yell out my card details out to everyone behind me like that is so st^pid cause everyone could hear it. We had multiple people behind us because of them like fix your car park cause it’s honestly the nastiest car park ever. We also had two other lovely families trying to help us get out cause of this st^pid car park we all where freaking yelling at this ladie through a box because she couldn’t understand us and we couldn’t hear her cause the freaking box where u pay was cracked and trash we didn’t understand one bit of her. This car park is definitely not recommended by our family and other families who where behind us. If you do go to this car park just be aware of what will happen. But if you where us just stay away cause it’s soooooo trash.

-1000 stars this is a horrible car park. If you are in the city STAY AWAY. You claim “best park rating online” BUT the car park is so small, looks big but we hit the sign because of how low the roof is inside, the corners are so small and tight, and not good for lots of cars. And to top it off while leaving there machine went “out of service” and… Read more

would not let us out for 30 minutes, and tried to tell us our card was invalid. Trying to get me to yell my card details out my window for everyone behind to hear. There was about 8 cars behind me, all waiting for there incompetent service, not to mention the lady was blatantly ignoring what I was saying. A man behind me had to get out of his car and come help me because the lady would not listen. I had to give the d*mbass my actual number so I could give her my car details. Over 30 minutes to just get out of there sh*tty f*cking car park. I was there for 3 hours max, absolutely b*llshit.

I have a light truck which I take 3 to 5 passengers to the cruise terminal.I take about 3 minutes to set down or pick up. I was told when I was unloading the first time that it was best if I use the other side of the platform where the buses go as… Read more

the Wilson employee said it was not as busy. I complied with his request and did my drop off. The next time I went to the bus area no buses there and was challenged by a Wilson employee saying I couldn't park there. I explained to him that this was the area I was instructed to set down and pick up. Every time I go there I get challenged and I explain why I'm here and no problems. The other day I went to pick up 4 passengers who came off a ship and was again challenged about parking there I explained again to the Wilson employee that I was told to pick up here. He was having none of this and told me he was in charge and that I couldn't park there even though there were no other vehicles there. This was Friday the 19th of December at around 9am. I feel that Wilson need to give better training so this does not continue to happen. Maybe I need to take it up with the cruise line to see if they have more luck than me if this behaviour continues.

Our car had its window smashed and car was ransacked a long with at least 9 other Cars our parking ticket was in the glove box they completely empty it out and they still charged us for a lost ticket car would have been better on the street they know cars are being broken in to in there premises yet do absolutely nothing to stop it the fact the ticket was gone wouldn't be surprised if it was a employee doing the brake ins

Pre booked parking for an event then charged me additional money as I used my banking app with the card which apparently encrypts the data which Wilsons can't match the data. Time for them to update their systems as many people don't physically carry their cards.

I prepaid 24hr parking on their app. The app had glitches and failed to book this for the 24hrs. Upon exiting instead of charging me $36 they stole $96 from me. I’ve tried getting this issue resolved and they won’t give my money back. I have no referred this to the ombudsman. Never again will I use their car park again