Wix.com

I had a very disappointing experience with Wix. They renewed my subscription automatically without any clear reminder or confirmation from my side. I did not actively request the renewal, yet I was charged. Auto-renewal should be transparent and customer-friendly, but this felt misleading and unfair. It’s frustrating to be billed for a service… Read more

you didn’t intend to continue.

Customer support was not helpful in resolving the issue, which made the situation even worse.

I strongly recommend others to double-check their subscription settings and be cautious with auto-renewal on Wix. This experience has completely affected my trust in their service.

I would give 0 if I could. They auto renewed our package ( which we asked not to do so) charged us $2300 and we asked for refund they didn’t give to us. They then ignored all our emails for this. I’m also cancelling my other 3 subscriptions with them simply because they aren’t looking after their customers.

This website program is a ripoff and very hard to navigate. I would not use this site again. They are incredibly difficult to contact (they don't want you to contact them when there's a problem). Added to the above they continue to charge your credit card when you have cancelled the service and REFUSE to refund the money they have stolen ! DO NOT USE THIS COMPANY !

Do Not give a s*** about customers. BEWARE if you get locked out of an account by a hacker they do not care- 110% they will screw you over more than the hACKERS DO TRYING TO GET YOUR ACCOUNT BACK. I have had this happen multiple times and the… Read more

response is so pathetic more like criminal- can not even rate the level of DO NOT EXPECT HELP FROM US. it is horrific to put your business calendar in their hands- think twice. wix I pay you - i am your customer - you disgust me every time- 48 hours after begging for help ZERO RESPONSE

Do not use this company. You have been wanred. There is literally no customer support. They will take your money and then do nothing at all. I still await a refund

Really good service, highly customisable site with various modules bulitin. Customer service is really good. Because we had change in business plans, we requested them for refund and they provided full refund within 10 days.

Auto-renew - reimbursed after explaining I'm not using the service – I signed up 12+ months ago because I was planning to start a business. I didn't start that business. The plan was renewed recently, and an email was sent to remind me of auto-renewal (I missed it). I reached out to them to explain that I didn't use the service and had no future plans to. They reimbursed the renewal. In 2024, auto-renewals can be a pain. However, I thank Wix for considering my circumstances and reimbursing the cost.

Pretty good for beginners to get a fairly advanced site going – The wix builder is quite slow and a bit fiddly but it did allow me to build a half-decent website with no coding knowledge. Wix SEO is also very easy to use and good for users with no prior understanding of SEO to cover off all the main tasks that will help the site rank in organic search.

Appalling experience. They took $660 from my account because of the auto renew setting that they confirm they place on websites. No right to refund but they have relented only taking over two months to send it. Heartless business model.

These guys are nothing but criminals should have read this before purchasing. By the way guys Wix just purchased Base44 so another unauthorised scam coming couldn't get my $500 back account went from $16 to $500 bank can't help it went through PayPal and they said it was authorised. If they had sent 1 reminder I would have removed it straight away and you can't contact any one at Wix

Auto renewed premium website package for $500 (for a blog) that has increased 400% since I purchased it. There was one email to tell me this charge was coming which went into my spam. It will take 45 days to renew my refund request.

Wix is poorly suited to Australia and is unethical. I tried the site some years ago ant it never lived up to its promises it was a very low quality product and based on trickery to get you to invest your time in building a low grade site that requires subscriptions. My error was trusting them with my credit card as they started taking… Read more

unauthorised payments. The first one I got the bank fraud department to get returned, but they keep doing it and refuse to delete my account. Ir remove my card.

Most recent payment was an expired credit card date with the wrong CCV. Westpac or St George still allowed the payment, and more money was taken.

St George did not investigate why they paid a claim on an expired card with wrong ccv and I did not get a refund.

Wix said that they did nothing wrong by taking payments on an account with revoked authority.

Wix will not allow me to close my account or remove my card as I have an active subscription, yes the subscription that they stole the money for, on an account they were told to close years ago.

I have reported everything and provided proof, but save yourself the drama and avoid Wix or just let them take your money for nothing in return without consent.

They charged me twice and had autorenewal on which was hard to cancel. I made no progress whatsoever setting up a web page and there was no help. I canceled in time to avoid their (backdated) autorenewals. Prices escalated.

I am a website developer for small business. I was contacted by a client who had asked a relative (N) to build him a website, trying to save money (which is fair enough). N, who is well meaning but not a professional designer, recommended Wix. When my client had paid for three years of Wix hosting – hundreds of dollars – N built a site on the… Read more

legacy (non-Studio) Wix builder. My client wasn't happy with it and asked me to "fix" what had been done.

I found the Wix builder to be ridiculously clunky, and the results really horrible even after a LOT of time spent wrangling it. So I built a replacement site in the newer Wix Studio. It was easier, but still way too complicated. What most people don't realise is that websites need to look good at three different sets of screen widths. But for layout you build at one screen size, Wix does incredibly weird things with it at other screen sizes that just don't make sense. You can spend hours trying to do something really simple that in WordPress (using Elementor, Avada, Divi etc.) would take a few minutes.

Then we found that to publish this site, it was even more expensive than the legacy builder – hundreds more dollars of outlay to be stuck with a clunky website system. Which means a lot of hours charged to do simple things – even more money. And this is Wix's ADVANCED, EXPENSIVE builder. It really is not worth the money, and you cannot get it back.

We have decided to write off my client's Wix membership because it's cheaper to rebuild his site in the transportable, fast and flexible system that is WordPress (not on WordPress.com which is very limited). I was quite open to learning about another web system and I'm good at figuring stuff out. But I say, do NOT use Wix – I don't understand how anyone realistically can.

The old renewal scam. They attempted a premium renewal that was complimentary last year. My bank refunded, they stopped service then resubmitted payment through paypay credit. Will not refund and still dont even have the service. Bad business practice. Stick with competetors. Terrible company values and service. They put the ICE in service.

Wix is not designed to cope with the needs of a professional restaurant. It's flaws can cost your business a lot of money: 1. I've had several instances where customers are unable to book becasue the venue is showing as 'full' online, despite almost every table being available (this one costs you a LOT in loss of bookings!) 2. You're supposed… Read more

to receive a confirmation text with each booking but this doesn't always happen (I regularly test this) 3. Many customers have reported difficulty with booking: when they fill in the booking form it never completes the booking, it just keeps looping around to the start of the booking process. 4. The pre-payment feature takes a pre-payment as opposed to just taking a pre-authorisation like most other hospitality venues, which can upset guests and deter them from booking again.

The other thing is that it's so hard to get a hold of support and to get any issues resolved.

I am on a Light plan. Now they want to increase this plan by over 30%. When I complain, they point me to the term basically saying they don't care. The new pricing doesn't increase features in any way. You pay to use the tools the first time and they continue to charge this usage on an annual basis with costs they admit are considerable. So angry that they think they can trap you on a dependency. TIme to look for an alternative

Worst company I have dealt with. I was led to their website after using Vistaprint where it asked me if I wanted to register a domain. I needed to, so I thought I might as well. Worst decision I made. After I registered my domain, I decided to create my website. But I could not. Because it states that I need to upgrade my plan in order to do so.… Read more

Information that would have been handy BEFORE I paid for a domain. And the best part. While in the process of registering my domain, The system asks if I would like to "add on" a privacy feature that protects my domain against unauthorised attacks and keeps things private etc. etc. It's a security item to keep my domain safe. It's called DNSSEC. It is "recommended" by Wix that you purchase this feature. For safety online. Then after you do so and part with your money, if you attempt to create a website using Wix, it states that their system does not or cannot support DNSSEC and it must be disabled in order to create a website. So they actually recommend to you that you should buy a feature for your own benefit that you cannot even use on their site anyway. Can you believe this? How this company is allowed to operate, I have no idea. Imagine pushing your customer onto a product that cannot be used anyway. What a joke. Oh, and of course they cannot refund our money. Despite the fact they mislead you and cheat you, they won't refund your money. Steer clear of these criminals. Take your business anywhere else. Just don't use Wix. You will regret it.

Dishonest business model built around selling domains WITHOUT informing the user properly regarding the need for a "premium plan" in order to host the website. Only AFTER the domain is purchased, do you discover that you must pay again in order to actually use it. Along with dodgy policies written around defending this to the grave, Wix is… Read more

designed to grab your cash with this tactic, then waste enough time to make it not worth your time, in hopes that you'll just let them have it.

Wix is a serious disappointment. Their customer support is ineffective and unhelpful, which makes running a business on their platform extremely frustrating. I’ve used Shopify for over 10 years and decided to try Wix for a new product—but at the same price point, Shopify is far superior in every way. Even WordPress offers more flexibility and… Read more

reliability than Wix. If you’re building a business for the long term, don’t waste your time or money on Wix.

Absolutely terrible platform. They will charge your card for random services without your consent / that you did not purchase. 1st offence they charged me unexpectedly $400 for a premium subscription that was not even connected to a website. I disputed this with my bank. Now they have charged me for Google Ads that i cancelled over a month ago… Read more

trying to tell me it's 'Pay As You Go' which i did not authorise. They are a scam and will steal your money. Their customer service are awful. DO NOT USE WIX!

Simply does not work. Had premium subscription Google adds, SEO etc..... and got the square root of nothing in return. For me it was a total waste of time and money. Get a local developer, that knows how to communicate and understands your needs.

I will never recommend the Wix service. I was tasked with setting a website for a student assessment, and unfortunately I had to upgrade to premium just to upload the demo videos required. I've never published the site, never used it for monetary gain, and I had no idea that they were going to auto-renew the sub when I only wanted it for a month.… Read more

Got charged over $600 which I found out about just 1 day after their '14 day refund period' and explained my plight to them. Not even a real person experience, just an automated 'denied'. No idea how I'm supposed to pay for this as a student with no job, but there you have it. Thanks for the free debt, Wix.

Seems more like a money-grabbing service, with no support or concern for those that aren't in big companies. Next time, give me a real person to deal with. Better yet, make it more obvious you are going to auto-renew subs. Never again, I'll look elsewhere when I finish study and set up my own company in future.

Wix is expensive and there is no human support available. WIX help articles and chat bot frequently cannot offer accurate support and the whole experience has been frustrating and expensive.