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WME Group

WME Group

 Verified
WME Group
3.9

225 reviews

Positive vs Negative
75%25%
225 reviews
Amy N.
Amy N.VIC75 posts
 

Rectify Issue Maurice Blackburn Lawyers – Maurice Blackburn Lawyers ACTIONED FAST after I posted my Review via this column on 17 May, 2023. They value their Potential customer's concerns and I have to give a them a "Thumb Up"! I am now successfully registered for the Medibank Data Breach Class Action. Thank you! Show 2 replies

Luca
LucaSA16 posts
 

Treating to take you on court is not working for me – And the "saga" with WME is not finish yet. They keep charging me for SEO even if they did not done anything to improve the SEO on my page and now they keep sending unpaid bills to pay even if I have cancelled the service. A week ago I received a final invoice with the treat to bring me to court if I don't pay in 7 days. I actually paid it but… Read more

today someone call my personal mob. phone demanding for money. How pathetic! WARNING: stay well away from this company, if you are looking for a SEO company look elsewhere ...

WME Group
WME Group    

Hi Luca, I'm truly sorry to hear about your… Read more

Matthew Thomas
Matthew ThomasSA
 

Not sure what's happened – I "was" a customer of WME's for nearly 4 years, we had amazing results and great relationships with our account manager. Late last year something happened and everything that was great turned horrible rather quickly. Our account manager started to avoid our calls and emails regarding the campaign performance, we were introduced to three different… Read more

co-manager's whom supported the campaign and we stopped receiving our reports. I have since read that the group WME was a part of had been sold to anther organization whom don't appear to have any history in marketing.

What I have found out in the last week has shocked me and I am seeking legal advice. I have engaged another agency to help me and what they have uncovered is horrifying, from December 2020 until January 2021 not a single piece of work has been done on my account from a technical perspective. Our key words have tanked (apparently WME have a private network where they build internal links to help boost results for SEO). What hurts is I still paid my invoice each month even though they dropped the ball and now I find out that they didn't do any work.

A quick search on LinkedIn shows that in the last 4 months a significant amount of their staff have left the business and have not been replaced, when you read the media reports about the parent company results you can see that revenue is down, as is cost, to me it looks like the business is on life support and at any moment could crash leaving hundreds more like me with no choice but to find an alternative.

My advice is buyer beware, this is no longer the company it once was and I don't believe it will be around for much longer.

WME Group
WME Group    

Hi Matthew, That's a horrible experience and one we'd… Read more

Reviews with attachments

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Steven
Steven8 posts
 

Absolutely the worst! Stay Away! – Where do I start!? Made big promises they cant deliver on Rately answer phone calls emails (apart from during sales process and when I told them Id cancelled my payments) Did very very little and the quality of it was poor. Altered their website when I mentioned their guarantee of putting up google ads within 24 hours. I have photos of the… Read more

change within less than 3 hours (See attached) After 12 days apparently my ads went live without my consent or knowledge. They were terrible and spelt business name incorrect. Please do yourself a favour and dont use these people!!!!!!!!!

Update 25 days later Still no reply or contact from anyone. Was easily the worst customer experience I've had, now it is actually beyond belief. This is a good forum to keep people updated as to what actually happens with this company. Unlike Google reviews the negative reviews cant be pushed back in relevancy or deleted.

WME Group
WME Group    

Hi Steven, That sounds like a terrible experience. I… Read more

Positive reviews

Anna H
Anna H
 

5 Star Service – I have worked with Nelson at WME for nearly 2 years (and WME for 7) and throughout this time have received faultless customer service. WME and Nelson have executed SEO, a new website and Adwords campaigns smoothly and efficiently, significantly contributing to my expanding business. Thanks Nelson. Looking forward to another 7 years! Show reply

Alex M.
Alex M.NSW
 

Excellence Service – I would like to personally thank Nelson Pak from WME and his associates for crafting my business intro the empire it is today. Your prompt service,ideas and customer service have helped me acheive goals. Thank you very much Show reply

Edward H.
Edward H.VIC
 

Big or small businesses need this service – Melroy and the team have helped myself and my companies for a number of a number of years and they have definitely helped them business wise. From SEO to Facebook to Blogs they have done it all for me. Thank you Show reply

Negative reviews

Brad Taylor
Brad TaylorVIC3 posts
 

Terrible very unprofessional rip offs – Signed up with WME [Name Removed] was my account manager Very good sales people until the hard work needed to be done! Very unprofessional and now they are seeking Legal expenses against me in relation to works that they never ever even completed! What a horrible company!

WME Group
WME Group    

Hi Brad, I'm sorry it has taken so long to respond. … Read more

Eddy S.
Eddy S.QLD
 

Worst advertising company ever – Company that promised so much and delivered so little be AWARE do not enter into a contract with this company I promise you they will only take your money a

WME Group
WME Group    

Hi Eddy, Let's look into this together. I'll send… Read more

Alan S.
Alan S.QLD
  Verified

You can do better – I had been with these guys for close to 2 years and i realised that i needed a new mobile friendly website which they were able to offer through Nothing but Web. It was supposed to be a simple copy and paste over from my old website, it took these guys more than 6 months and milked me for another 6 months of SEO payments on top. The Website was… Read more

even slower than the older one and they didn't care. They go through so many staff and are unable to do what they promise. Dont use them!

WME Group
WME Group    

Good Evening Alan, It's disappointing to hear that… Read more

Recent reviews

Criminal and Traffic Law
Criminal and Traffic Law
 

A Great Team giving great results for value for years – WME has been helping Criminal & Traffic Law for over 6 years - from website design, website development/SEO, to optimisation of our Google Adwords campaign. Account Manager, Reardon Cousins, is currently doing a fantastic job. Show reply

Melo C
Melo C
 

Great service and follow up! – Jade has project managed my website build and I have been very happy with the experience. She is always very helpful and quick to respond to my requests. She is a very good listener, friendly, polite and very professional at everything she does. I would highly recommend her (and WME's) services! Show reply

Claudia Barreiro
Claudia Barreiro
 

Great personal care – I have received very personal care in the way of regular calls and emails to help me with my SEO. I highly recommend WME and Melroy Fernandes who looks after my account Show reply

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Tony S.
Tony S.VIC
 

Great company to work with – Very happy with the job WME has done for us so far. Very efficient and professional work from Andrew. We have seen great results in a short period of time. Highly recommended! Show reply

Pavle K.
Pavle K.NSW2 posts
 

I love working with them – Friendly, punctual and professional service. Working with Perryn, in particular, is easy and rewarding. She is a good listener and helps our business to get Google exposure that we needed. Highly recommend. Show reply

Miles
Miles
 

Great results, Great team – Very pleased with WME and would highly recommend their SEO services. Great ranking results and a pleasure to deal with. They've kept our rankings at the top for many years now and are always happy to offer advise to help our business. Show reply

Gift Factory Australia
Gift Factory AustraliaQLD
 

Wouldn't survive without it – We have been using WME for about 5 years and achieved substantial sales growth during that time, Samantha knows and cares about our business and is constantly fine tuning my digital marketing strategy with a seasonal focus. Thank you Samantha ! Show reply

Primi
Primi2 posts
 

Fantastic service – Melroy has been fantastic. The service and his availability is beyond expectation. A noticeable influx of work in about 6 months. It is now paying for itself with the growth we have had. Thanks Melroy. Your effort is appreciated. Show reply

craig
craigQLD
 

Well Done – Great job by all the staff a pleasure to do business with. Web design was great and it worked really well from day one. Got our business to be a top performer!! Show reply

Angela Rogers
Angela RogersVIC2 posts
 

Excellent Service, Impressive Results – We started working with WME 18 months ago and I am very grateful for the personal assistance we have received during that time. Dominic has worked closely with me to create a website we are proud of. Nothing is too much trouble and I am always informed about how our google searches, Ad Words and website hits are progressing. I am impressed with Dominic's knowledge and willingness to go the extra mile for our business. Would highly recommend. Show reply

Cammo
CammoVIC2 posts
  Verified

If you're thinking about outsourcing your SEO and Adwords campaigns – We've worked with WME now for 4 years and have been impressed with their ideas and more importantly the results. After muddling our way through handling our own Adwords account, we soon discovered Google doesn't mind how much you spend learning the ropes, with Google constantly changing their algorithms you can't win! We soon learnt that further… Read more ·  1

savings could be made if both SEO and Adwords campaigns were carried out in synergy to improve quality scores. With anything up to 20qty quality quote requests and contact forms arriving in our inbox every day WME have made our online profile work for us, not vice versa.

Ben W.
Ben W.QLD
 

My business went crazy from their SEO plan – I hired WME for my SEO around 15 months ago and it was one of the best decisions i have made for my business. I had barely any leads from google (relied on Social Media) and i wasn't ranked for any keywords at all. Now i am ranked on page 1 for for almost every keyword, i am even ranked in the number one spot for some of most searched words… Read more ·  1

related to my business. The team are legends and Jack and Dyana are incredibly easy to work with. I am incredibly happy and the money i spent has been returned at least twenty-fold.

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Pip C.
Pip C.
 

Building Organic Traffic – Am loving working with my account manager at WME. He uses clear, understandable language, without the jargon. We have an actionable plan and l can see my organic traffic figures growing. Happy. Thank you Andrew.. Show reply

Sheena W.
Sheena W.QLD
 

An essential for my business growth – I've had the pleasure of working with the team at WME for quite some time now and I'm very happy with the great level of support, encouragement and assistance in my business's growth. Each month I'm seeing my business growth to newer heights and I feel very confident in the future of my business is with WME Group. I highly recommend Miles in the… Read more ·  1

Melbourne office as he's always keeping me informed of the stats and suggesting new ways to improve. Very happy :)

BNS Builders
BNS Builders
 

very accommodating customer service – everyone has been fantastic to deal with from Luke to Hugo and Miles . they have listened to what i want , offered their expert advise then have gone out of their way to achieve exactly what was agreed upon . i couldn't ask for any better customer service . Show reply

Five star glass
Five star glassVIC
  Fair Incentive

Great customer service – WME has been a great digital agency for the last 7 years and I will continue my journey. I have an SEO and an AdWords campaign with Fadi, my account manager at WME, and he has always looked after me and my business. Show reply

ME DENTAL CARE
ME DENTAL CAREVIC
 

Good service – Perryn is the best staff. she helps me alot in my business. See some fantastic results in SEO rankings. However it does take time for SEO to work. I have been with WME for 2 years now and results still slowly building up Show reply

Philip Crotty
Philip Crotty
 

Very competent web designers – WME developed our site for us in good time, with a high degree of competence in all aspects. They were very helpful during the development phase and great for customer service afterwards. Show reply

Brandi Ferguson
Brandi FergusonNSW
 

Great customer Service – Thank you WME! We have seen some fantastic results and the customer service is fantastic. Any issues or requests regarding SEO or even web development are resolved and sorted out very quickly! :) Show reply

Doctor Carrie
Doctor CarrieNSW
 

Fantastic customer service – We have worked with WME for 5 years now. They have always provided first class results with SEO which is a key strategy for our industry and are responsive to all our requests and needs. I could not recommend them more highly. Great professionalism and understanding of our marketplace. Chris has been brilliant - always reachable and helpful.… Read more ·  1

Although we are contacted regularly by other SEO companies, we would never consider switching. The results speak for themselves.

Fix Physio
Fix Physio2 posts
 

Great SEO company – Really happy with these guys- been with them for 4.5 years now and have really helped my Google ranking. Always respond to my emails and phone calls promptly and great service. Thanks WME Show reply

Con Tsiolis
Con Tsiolis
 

Great Service and an awesome looking website – Extremely happy with the service I received from WME Group for our companies website. No request was too small or too large, and delivered a final product for exactly what we were after. Would definitely recommend WME Group. Show reply

Saul from RLC
Saul from RLCVIC
 

Great knowledge on how to get me in touch with more potential clients – WME have been my digital marketing partner for nearly a year and it has been a great experience. From the AE (Jack) making sure of my business' expectations to Luka & Natalia creating a great brand image for me online. The best thing for me has been the customer enquiries Ive had since using wme Show reply

Jack Leslie
Jack Leslie
 

Great Service...Good Results – First vendor I have ever engaged that was honest enough to tell me upfront that results would be a struggle given I wanted to compete with the big boys on a very limited budget. My choice to go ahead knowing the risks, guess what they were right SEO was not for me. Still use WME and Samantha my AM has got me into Social which is proving to be the… Read more ·  1

correct avenue to engage potential buyers with.....which was also her first recommendation. Reading some of the reviews on here I can’t help but wonder how many more business owners are laying the blame elsewhere when they should be looking at themselves.

Ming J.
Ming J.NSW2 posts
 

BIGGEST SCAMMERS ON THE MARKET – About 3 or 4 years ago.. i signed up with these guys as I had started a brand new business and built my own website and did as much SEO as I could on my own.. but still wasnt ranking well. I engaged WME to undertake SEO work for us. After to and fro we signed a 12 month contract for quite a substantial amount of money. We were promised the world… Read more

and initially we really optimistic this will help pull our rankings from page 25 of google rankings to some where near the front.... i had asked what WME intended to do for the first 3 months... was promised they would do key word research, and then on site optimisation of my website etc etc etc.....3 months in.... nothing had changed on my website... since i built my own website i knew it inside out... i could not see ANY evidence of ANY optimisation work... suspecting that WME were not even logging into my website to do any work, i turned on audit log to track logins etc.. WME hadnt bothered to log into my account using the user name password i created. Clearly they were NOT doing anything. I challenged WME about this. They denied it and said they were doing onsite Optimisation etc etc and had new content written and drafts ready to go to send to me to approve... never happened... during that time my account manager was changed a number of times.... my fustration grew and i tried to get WME to substantiate and prove they were actually doing work as promised. They could not prove it. I finally disabled their account to see if they would notice. They didnt. When asked about progress they kept feeding me the same line.... yes they are working on it. progress is good etc.. meanwhile my ranking had not moved one single bit...6 months in i had enough told WME i want out and im breaking the contract.

they refused. Said if was to break the contract i would have to pay it out. I refused. They threatened me and said i need to honour the contract etc. I eventually took them to NCAT and won.

I was able to break contract. These guys are straight out liars and scammers. Dont go there

WME Group
WME Group    

Hi Ming, We appreciate you bringing this to our… Read more (+2 replies)

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