WME Group Questions & Answers

Hi Ant, WOUld I be able to get the best contact number and email address? I can then pass your details onto the appropriate team to provide assistance on the pricing?

Thanks Stefanie Customer Advocacy

Im in.

Hi Claus,

WME always aim to provide the best customer service and I am sorry to see that this was not the case.

If I can provide any assistance to improve your experience with WME, please let me know. Thanks Stefanie

These guys have their reviews turned off on their google listing and manipulate their ratings elsewhere. Stay away mate. Worst place in Australia. Criminals

Massive fines have been given to companies like these guys from the ACCC. Thinking about reporting them. Only need to Subpeona these companies, and prove they are fake and it will be a insanely large fine

Seems very clear Just needs to be brought to the attention of the public on as many platforms as possible to make sure no one else has to suffer.

Their founders new business venture is to help companies delete negative google reviews. Quite clear where he got the inspiration!

Hi Steven, Thanks for your question! Recently we've had a change of leadership which has come with a change of strategy, this has caused an increase in customer satisfaction and positive reviews which is awesome. We look forward to continuing to improve our customers experiences.

Kind regards, Malachi

Hahaha. That is hilarious. How dumb do you think people are? Try answering my phone calls and emails regarding your pathetic company continuing to try to bill me for services you are not providing. I dont want another ridiculous response just finally some action.

Ive sent the graph and a sample of the reviews to the ACCC for a review. Maybe if you spent the time attending to clients needs rather than responding to and trying to be the good guy in public forums than you wouldnt have so many negative reviews.

Update: Still no reply or contact from anyone. Was easily the worst customer experience I've had, now it is actually beyond belief. This is a good forum to keep people updated as to what actually happens with this company. Unlike Google reviews the negative reviews cant be pushed back in relevancy or deleted.

I noticed this too, all the positive reviews seem extremely similar. It's pretty obvious this company are crooks. I only hope people considering SEO or web development read this before getting ripped off like us.

Update: Still no reply regarding refund. I received a progress report from them even though they have done no work.

Good Afternoon Dave, Apologies for the poor customer experience, once a cancellation request has been made the account manager should've been in contact wiith you outlining the next steps. By the sounds of this, this was not the case.

Please provide me with the domain name in question and I can take a look into your concerns accordingly.

Thanks Stefanie

Your chance of getting a class action lawsuit from here ... Good luck .

At the moment I am pressuring with the authorities and if that will get me nowhere then I guess that would be the next step.

I am currently going through Victorian Small Business Commissioner for an arbitration. My next step will be VCAT. I am happy to join a class action against them.

Hi, I have also filed a claim with The Victorian Small Business Commissionaire. They have officially contacted WME but so far haven’t heard any respond. I have also found class action lawyers but haven enquired yet - Stacks Law. I am thinking whether to go actually this route and recover the fees that we paid and got bad service and not what we were actually promised.

Have you guys progressed with class action yet? Happy to join!

I am still getting billed by these guys after two months of getting passed around from account manager to account manager. Now [Name Removed] was meant to call me back...But nothing! I have submitted paperwork (email trail) to local contract specialist lawyers and waiting on official reply. Based on our conversation over the phone, it seems i have a very strong case though! I hope we can sort this mess out finally! Hows everyone else progressing?

Another thing I have also been doing is asking "A Current Affair" to run a story on WME group via Twitter (@acurrentaffair9). If more people joined it may help a bit!

after a whole year of trying to get my money back i have escalated an An application to the Tribunal with NSW Civil and Administrative Tribunal

@Eddie, I am thinking exactly the same thing. Current Affair is a good option to let Australia know about this. I'm with you and willing to come forward if WME don't get my money back.

Im having issues with these guys as well. My account manager is a moron. My campaign is not doing that well. And they have messed up my payment system. Given me wrong info and have not attended to my needs. WME are terrible. I have not been treated very well. They have messed up, I have reacted angrily yet Im the bad guy. They will not admit they have messed up.