Woodpecker Heating and Cooling

Santa came early !! – We asked for a air conditioner to be installed as a Christmas present for our daughter. At late notice, the whole process was done within a week. We've used Woodpecker previously and am more than happy to recommend them for any of the products they carry. Show reply

Exceptional service, great price! – Steve and his team at Woodpecker have been extremely helpful with their service and product knowledge. Although I live an hour away from their Mornington store I will only purchase from this company for peace of mind. Thanks again to the team at Woodpecker.

Installations of two split systems – From when I contacted Woodpecker re installing two split systems everyone was more than helpful. Very smooth site visit all my questions answered. Installation day team arrived on time very pleasant to work with. Very efficient and left my property clean

Very Happy customer!! – Sales staff were very informative and spent the time to find the right solution for my heating needs. I wanted a split system and ended up with a woodfire. Loving sitting in front of my fire keeping my feet warm.

unprofessional conduct – My gas log-fire would not stay alight so I paid the $250 service fee for a visit to check what was going on. The "tradesman" who came was rude and uncooperative. He spent nearly 2 hours fiddling with the gas fire invoking an extra $125 fee. And the log-fire was still not operational when he left. His explanation was the gas pressure was variable.… Read more

However the gas cooker and the gas instantaneous hot water service off the same regulator have never faulted. Nevertheless we had the gas meter/regulator replaced and the gas log-fire remained inoperative. It obviously was not the problem. So with written complaints to Woodpecker remaining unaddressed after 6 weeks I took independent advice from a retired gas plumber and tackled the job myself. I watched a couple of Youtube clips on why the gas flame goes out and within one hour of my laymans work the gas logfire was fixed and fully operational. Requests for compensation of the charge-out fee also remain unaddressed by Woodpecker. I would never recommend using their services to anyone.

Be careful of the costs and the returns policy – We were charged 30% restocking fee which cost us $800. We purchased a nectre 15 and flue system from woodpecker and due to COVID it was difficult to come out to check the chimney and deliver the wood heater When the visit was completed it was all good then we were told it was going to cost another $2000 for the flue taking the price to $7000. We… Read more

said that is too expensive and wished to return the heater and then we’re told of this bogus restocking fee. I am now discussing my rights with the ACCC. As my partner said we would never recommend this company.

Non existent after sales service – My three year old Heat and Glo would not light,a$330 service was suggested and done.Shortly after it intermittently would not light,Woodpecker suggested a further callout $250 + parts-probably $150.Was the service guaranteed?No, not after the first three days,Could the callout fee be waived due to the short time period,-no ,on the general… Read more

managers instruction.I was in the process of purchasing an Escea but with non existent after sales service my business will go elsewhere and I advise reflect on this before using Woodpecker.

Air conditioning – I had a splits system installed by Woodpecker, from the initial inquiry to the prompt delivery. I can't fault the service, great communication and very helpful. The guys that installed the unit were professional and clean. I am very happy with the new air conditioning. Thank you.

Toasty warm! – Thank you so much Woodpecker team! Very happy with the recent service received. Steve the serviceman was friendly, prompt and knowledgeable. Tina and Molly in the office were very helpful and professional. Definitely going back for our next service! Show reply

Very professional – We have had both out heater and our cooling serviced and everyone from the administration staff who booked me in, to the apprentice who turned up 5 minutes early and introduced himself and explained what was happening. I would thoroughly recommend them Show reply

Great customer service – We had a great experience at the Mornington store with Sarah who was professional, friendly and nothing was too much trouble. Excellent communication too.

Very poor warranty and back up support! – Hi so we have purchased Axis I 1000 wood heater, As we were advised it was one of the best in the market being imported from France, and hand made ! Well what a mistake that was ! First thing we noticed that the door didn't close properly !so we emailed Woodpecker and they contacted the manufacturer and sent me back a email explaining on how to… Read more

adjust the door ! So inpaid the installer to adjust the door and he advised me that the door was adjusted to the Max! So the door catches the draft bar at the bottom! Still And Leaving us no other solution !

Then we have the problem of the fire just takeing off as the air is comming in from the door is fighting! Max burning time for hard wood is 3 hours ! I have been in contact with wood pecker to fix the problem and I have sent them an email 8 days ago with no reply !! So there is zero help or warranty problem after paying 8k + shipping for a wood heater ! Speck sheet said the steel thickness was 9 mm and its only 4mm ! Over night burn is suspose to be 8 to 10 hours Max 3.5 hours I do hope wood pecker fix this problem and I can change my review! As we just want to return the heater as its a terrible product! And we are afraid it will burn down the house as we can show the fire down!!!

Service excellence is in their DNA – It was a pleasure to do business with Woodpecker today. Richard, your technician, is an asset to your organisation. Care, respect and the attitude he displays represents your brand well. Thank you !  Show reply

Frustrating service from Woodpecker – Complete waste of my time. Very amateur and unprofessional. Woodpecker kept me waiting for a quote on a $15K+ multi-split system for 2 weeks, then wanted $200+ to come and look at my existing gas ducted and air-con systems. It was only when Daikin called me I found out Woodpecker wasn't proceeding with a quote (still don't understand why). If… Read more

Woodpecker can't get customer service and quotes right, I can only imagine what purchase and installation are like. Perhaps I was lucky after all.

No response – After phoning and also entering Woodpecker store in Mornington with no satisfactory response back I sort another company’s service which I was totally satisfied with them. I found Woodpecker’s lack of service very poor .

Very Poor Customer Service – In 2018 we purchased 2 gas log fires from Woodpecker, Oakleigh. In 2020 we purchased a Napolean BBQ from them. So we have been excellent customers for them. So it is disappointing that you report an issue to them and they do not follow up on what they say they will do. We have been to the shop in Oakleigh on at least 3 occasions to report an issue… Read more

we have with one of the log fires. It is not a fault in the appliance as such, but the fire blows out on excessively windy days. On at least 3 occasions we have visited the shop in person to discuss the problem. On the last occasion we spoke to the same person who we had spoken to before and he undertook to put in a service request to the company who supplied the fireplace (Jetmaster). He was unable to do it when we were there but said he would follow up. This didn't happen so I went through woodpecker's website to raise a service request. Nothing heard. I then called and was advised that sometimes the requests don't get through because they go through their Mornington store. So we gave the name of the person we had been speaking with and the fellow said he would get him to ring us. Again nothing heard. This is appalling service for people who have been great customers. I am not going to call them again and it is the last time we set foot in their shop.

Very satisfied with the Napoleon BBQ I purchased from Woodpecker – fantastic in store service and advice, I was delighted with the competitive price Woodpecker offered, the installer they recommended was great Show reply

Kudos to Terry and the team at Mornington – We’ve now used Mornington twice to install a Coonara and more recently, 2 splits systems. Terry and the team were awesome to deal with, professional, polite and prompt. Huge thanks! Show reply

Expert in installation – Bought Deakin split air con for my studio, supply was little delayed but I was informed and updated me about the delay beyond the control of woodpeckers. Installation team was great and done the job extremely well. I really appreciate Jason for the great work and also gave me expert advice for installation of the other unit in my bedroom,… Read more ·  1

which of course, I am going to reorder with woodpecker. I am very happy with supply and installation and the price of course.

Poor customer service – Sad to see that a company we have spent a great amount of money with cannot ring back after 2 phone calls requesting service. Will never utilise this company again due to poor customer service and becoming quite expensive.

Excellent service – Huge thank you to Melina and the team at Woodpecker for our gorgeous new suspended fireplace. John is a true expert on these installations, and Melina was always at the end of the phone. Much appreciated. Show reply

Fabulous Service – Thankyou Will and Tayla Professional & Thorough and also Friendly duo ....just serviced my Jetmaster Gas Log Fireplace...very knowledgable and great to see young people enjoying the work they do. Great job guys.. Genuine asset to Woodpecker... :-) Show reply

A friend for Winter – Just had a Nectar wood stove installed by John - a very nice man to have here - who did a great job and was efficient and a good communicator. Wanted a wood stove for a long time and very happy with this one. Good professional and cheerful service from Woodpecker. Show reply

Appalling and expensive maintenance with heater STILL not working – Had been very happy with our $15k Woodpecker which was purchased and installed 3 years ago. We had a problem with it not working around the 1st of May 2020 and needed to book a service. The service technician arrived as planned on the 14th May and after $715 and quite a few hours of 'investigating' we were informed it was 'probably' the… Read more

powerboard. 4 phone calls, 2 weeks and 3 emails later we still have no further information. Notwithstanding COVID (which we are ALL facing) I am appalled at the lack of customer consideration and contact in this matter. I would suggest if you want good customer service after a substantial purchase - you may want to look elsewhere. Very disappointed.

Great customer service – I was obtaining a quote from Woodpecker for gas heating. I was lucky enough to deal with Ashlee Bourke. She was nothing but professional and helpful. She had all the quotes to me by the time she said. Show reply

Required urgent repair of Flue – Needed my flue braced and the cowl repaired , emailed through some photos to Jack from service . Was contacted the next morning and that afternoon the plumbers turned up and completed the job. Extremely professional and work was first class would highly recommend them Show reply

Great service and advice yet again – I recently purchased another Escea fireplace from Woodpecker for my B&B business. Love the fireplace, looks and works a treat. As before' very effecient service and helpful advise. You can tell they've been doing this awhile. Thanks again Woodpecker. Show reply