Wyndham Destinations Asia Pacific

@Yvonne contact me re collective action against Wyndham I am in the same boat as you and I only signed up for the 14000 discovery points and no property has availability for 7 nights in the time period I have to use the points so basically just gave away my money. The system is rigged and no availability at any of the properties i would like to… Read more

stay at even 13 months in advance. Aggressive sales, won't take no for an answer and just continue to push that my elderly mother said lets do it its only a once of payment, so disappointed! Should have trusted my instincts that it was a scam, big promises and aggressive behaviour and nothing at the end buy lost money!

I need some unhappy Wyndham owners to contact me here and to be prepared to mount a collective action against Wyndham for failing to make the booking system available to all owners on an equal playing field. The system is rigged and Wyndham gain preferential bookings meaning we can't get a booking when we want. Not even 13 months in advance. So… Read more

please contact me here and let gets this matter rolling to force Wyndham to change. We can do it - but I need your help.

I used to be a member of this rubbish overpriced "timeshare" I paid $12000 cash for 6000 points over 20 years ago under pressure from the sales team in one of their "free" gift for attending seminars because of my, now ex, partner. We were promised there would be no need to increase the number of points ever because they were supposed to be more… Read more

than enough! A year later we could not get into any of the places because they had been booked a year earlier by existing members. I fought and managed to secure a 5 day holiday in Kirra beach. Later init was almost impossible to get into any of the places we wanted to. To make matters worse they started increasing the number of credits required to book minimum number of nights and started calling me about increasing my credits to get into the places we wanted to. I already knew their tactics and told them to get lost. I stopped paying the levies on the ground I couldn't get into ANY of the places due to "not having enough credits!" I tried selling it but nobody with any knowledge wanted it. Eventually, I just gave it up. I dislike this company and their dirty sales tactics. My advice to anyone who is looking at buying ANY TIME SHARE to get advice from consumer affairs department in their state prior to signing any purchase document. If you attend any of their seminars, just stick to your guns.... No means no. Tell the sales person "we're going to think about and contact you. You don't contact us please".

We have been Wyndham owners for over 20 years and in that time we have experienced many wonderful holidays travelling locally, interstate and overseas. We love the Wyndham style of accommodation, varied locations, helpful staff and friends we have made along the way. Show reply

My husband and I have been members of Wyndham since 2002 when in was Trendwest. It has been one of the best investments that we have made. We have been luck enough to holiday with family, friends and together in many places all over the world. Because of Wyndham we were able to gift our son and daughter in law their honeymoon seven years ago in… Read more ·  1

New York, Santa Monica, Mexico, Las Vegas and Los Angeles. And next year we are able to gift our daughter and son in law their choice of honeymoon destination in Fiji. Next month my husband and I are lucky enough to be taking our 6yr old granddaughter to Fiji. These things we would not have been able to do without Wyndham. Thank you Wyndham for helping us to take the holidays that we would never have been able to take with them.

A wonderful holiday – Dunsborough Resort excellent accommodation great activities wonderful staff! Perth Resort comfortable accommodation and friendly staff good lo ation. Show reply

Simply horrible, they collect the money from new owners but the room numbers don't increase. You can never find accomodation. Customer service has no clue, they read out to you stand scripts" I am hearing your frustration" "I apologise for the inconvenience", which becomes tiring every month....All they care about is getting you to buy more credits and then they disappear again....Disgusting program...

We had tried to contact Wyndham however their customer service number is either not available and just leave a. message. We had 40,000 credits (equivalent to AUD$11,560) and had overdue levies which were unable to maintain the repayments. We had no followup from the Wyndham itself or any emails and for just today we received the mail that our… Read more

membership has now been taken the proceeds to sale after Wyndham taking the possession of vacation credits despite without our knowledge. We are absolutely disgusted about their decision. Wyndham has no explaination about how much the cost of per credit points convert into australian dollar. It is way too expensive and there is no guarantee about the accomodation as you have to book it in advance atleast for a year, however we have wasted soo much money and I dont think this is worth it considering there are now cheaper accomodation that rises everywhere in the market or you can book online straight away at your convenient time rather than waiting from them to generate the available periods plus if I was only given this specific leave from work I dont have a choice but to take it.

For all those people that have read and "Liked" our review and wish to take this further (as we have done) you can submit a complaint to the ACCC via the following link: https://acccportal.accc.gov.au/forms/info-form/consumer-report/ The ACCC does not take action on individual cases, but if a large enough volume of complaints are received in… Read more

relation to the same product or service, that's when they start moving. While I saw one reviewer suggesting a Class Action, from my experience this a) costs money many of us don't have and b) if successful (which can take years) in the end it's only the lawyers that make money out of it. Hope a good few of you raise a complaint with the ACCC - all we did was copy and paste our review from here, took a couple of minutes, and we received an acknowledgement email very quickly.

My wife and I have been members for about 20 years, have paid our monthly levy fees when due and have stayed in many of their Australian resorts with (usually) good experiences. The levy fee started at about $100/month, has risen progressively and is now $124/month. Taking an average of $112/month, over 20 years that amounts to nearly $27,000 - and that's apart from the initial purchase price ($15,000 + interest). We hace certainly NOT received $42,000+ in vacation benefits over that time! Recently, however, we tried to make another booking - only to find, whichever resort we looked at, they were booked out for at least 12 months in advance and, in many cases, 15 months. So, we contacted Wyndham and asked what the cost was to buy the amount of credits we had - it was over $30,000. We then asked how much they would pay us to buy our credits - they offered $2,000!!!! We have stopped paying the monthly levy fee, as we are now pensioners and can no longer afford it, can't sell the credits (which will expire soon anyway) and the whole experience has been a waste of money. As for the lengthy booking times, I just wonder if Wyndham actually have all these rooms in the first place, or if they are fake entries in a computer booking system, showing as being booked out just to make it look like Wyndham is so popular they are booked out months in advance. Be interested to hear others views. Note that another person on this Review site has said that Wyndham's practices are in violation of Australian Consumer Law - I'm no legal expert, but I'd be keen to hear from anyone with either more details or an interest in taking things further legally.

Great sell poor delivery – We own 200000 points in Wyndham South Pacific club. We booked two one bedrooms in Airlie beach about 8 months ago and when we arrived with our friend we were given room on different levels of the building. Top it of all we were informed by Wyndham a computer generates this and they cannot do anything to accommodate our requirements. Similar thing… Read more

has now happed at Kirra Beach poor room choice. Please do not spend your money with this company as it’s extremely disappointing nothing is communicated when purchasing the points. It’s sell sell sell but no service.

THEY'RE A CULT AND CONSTANTLY HOUND YOU!!! – Stop calling and stop emailing me!! I went on a holiday to one of ur destinations back in april and im still being hounded by you! I have cancelled my membership thing in may as I felt threatened into signing up, as soon as my trip was over I spoke with you and said *cancel this now I dont want it nor will I pay for it* I was promised this was closed and yet you still keep calling me. Cancel and leave me alone!!!

Best to steer clear – If it’s too good to good to be true then it is. I signed up then withdrew with the cooling period. It took a threat of going to Fair Trading to get them to return my deposit. While I already know the company is unscrupulous (by asking around), this experience confirmed it.

Wyndham worse than carsalesmen – Hi everyone......does anyone or been able to sell their ownership? I have 20000 and Redseason told me that they'd give me $3500, just don't know how much of that I'd really get and how long is the process.

Current rate & process for re-sale of Wyndham points – Does anyone know the going rate for re-sale of Wyndham points? Though their Resorts are lovely, we really need to sell asap. We have 6,000 points for sale at present - all fully paid - with a balance of 5,700, so a total of 11,700 points available - with an Anniversary month of August. Also what's the process for private (ie not Wyndham) re-sale of points?

Nope – What should be easy is not. One seriously needs to be a Rhodes Scholar, not to mention have all the time in the world to navigate all the different subsidiary arms of the Wyndham franchise. Complete with different rules and policies, you will find yourself completely overwhelmed with conflicting terms and conditions leading to wasting so much… Read more

precious time and bringing on a migraine. Today we had the pleasure once more of being on the Wyndham merry go round. While standing at the front desk of a "Wyndham" resort, owned by Wyndham Rewards as opposed to Wyndham South Pacific, were informed by the concierge we can only book our two night stay with Wyndham points online only. After the "guess which branch of company to call as this resort is not even listed online", Wyndham Rewards needed for Club Wyndham points to be transferred from Wyndhan South Pacific. The only way this could happen was through RCI, another branch of the Wyndham family who could not locate this resort so could only exchange 5000 Club Wyndham points for a competing hotel located next door and for us to pay the rest in cash $320 for the stay. You probably have got a headache just reading this and come to the conclusion its just too hard, (while knowing monthy installments are being siphend out of your account). The main complaint is that if there is a problem with booking through the Wyndham Webpage they will insinuate that its clearly with the customers for not understanding how to use their complicated process. After lengthy mediation (more time wasted) and our issues apparently esculated, it was decided the product is of no use to us as we do not want to waste any more time and money while feeling completely inadequate trying to use their convoluted and contradictory processes.

No bookings ever available, read the fine print – Big sales pitch but you can rarely get in when you want to and whilst they say you can sell your credits no one wants to buy them so they aren’t worth anything

Absolute scam - RUN RUN RUN – I regret the day that I ever heard of this mob. Absolute scammers. Do not waste your hard earned money. They do not care. I want out. Could have had some really nice holidays if I never bought into this scam. I was young and naive. PS Wyndham charges interest even if you prove you have paid your levies,

Do not sign up - worst decision you’ll ever make – Worst decision ever - Don’t sign up!. You’re better off saving the money and booking holiday accommodation yourself. The availability for some of their hotels are ridiculous, even if you are booking 6 months in advance. Omg don’t get me started on the sales team who constantly call and when you finally answer - you cannot get a word in. I definitely regret signing up.

Great Facilities, deceptive ending – We stayed at Club Wyndham Coffs Harbour from the 1st to the 5th of July, 2023. The staff and facilities were great, and I was interested to hear how the club worked, so we sat through the facetime presentation. The salespeople were friendly and made good points, but the lack of availability at preferred accommodation was probably the main factor… Read more

in not signing up. We were also told we would recieve a $100 gift card, which we are yet to receive. That would be the deception related to the title, and not a good way to demonstrate honesty to potential clients.

The biggest scam I have ever been involved in – Be very careful when singing up it’s for ten years of apparent hell I promise save and so not ever consider this company please.

False information and extremely misleading – !!!! ACT WITH EXTREME CAUTION!!!! IF YOUR HAVING ISSUES FILE A COMPLAINT WITH THE AFCA (OMBUDSMAN) We were provide a booking for an adventure cruise in Fiji on the condition we attended a sales conference for Vacation Club. We attended this sales conference and I was about to sign for a package over 50k, however when my partner went to grab the… Read more

tickets for the following day the attendant advised the adventurer cruise did not have our reservation. The sales representatives falsely represented themselves and the service. We had to then tell 3 small children the Adventure Cruise we were promised would not be happening . Thank goodness this misleading situation happened prior to signing as I’d hate to think how this company behaves to signed clients

Heart Brocken – We are a young family of 5 with a dream of a family holiday at a Wyhdam Resort BUT it never happens. Even trying to book 13 month ahead there is NEVER availability so our points expire !! Wyndam lie to use don't care and won't help . Do not believe them do not trust them our family memories have been shattered . Any one interested in a class action email me [Content Removed] .

IF ONLY I COULD RATE THEM NEGATIVE!! – OH MY GOSH!! Every F….ng time in last 5 years i have called them to book any hotel or any resort i have never been able to get anything!! Bl**dy they will send us emails for useless weekend aways which also arent anything special and we have to use our credit points but what about when we need to book anything!! Every time same thing NOT… Read more

AVAILABLE!! DO NOT FALL IN THIS TRAP AT ALL!!! Even though we are more than an year in advance there is never anything available. ITS LIKE WE HAVE TO ASK THEM PLEASE PLAN OUR HOLIDAY BASED ON YOUR TERMS AND CONDITIONS OF WHEN AND WHERE YOUR HOTELS ARE AVAILABLE.. AND ALSO CHARGE US AN EXTRA HEFTY AMOUNT!!

Bull freaking crap!!

Don’t sign up for this!!! – Fully agree with all prior comments. We joined prior to ‘platinum’ being introduced and originally had no problem booking. As soon as the platinum level came into being, it immediately disadvantaged ALL prior owners!!! Now, even if you book right on the 13 month mark, it’s almost impossible to get a booking as they have already gone. This is NOT… Read more

what we were promised when we signed up. It’s disgusting!!! There is always the hard sell to upgrade though!! Not bloody likely!! (How do you get rid of this?) We have managed to book into Tasmania - yet again. It is lovely there but we have been there soo many times but there was hardly anything else available. The alternative is to lose the points. We are now retired and just want to be able to go locally (not NSW) as we don’t want the added costs of airfares or car hire anymore. There seems to be more in Indonesia now as I assume it is cheaper for the organisation but very, very limited local places. If anyone ever heard of a class action please count me in!

Save your money. CWSP are an absolute rip off! – Bought into this cowboy outfit in 2004 15,000 annual credits, costing $1393 per year in levies. In the 9 years I’ve managed to book 5 holidays through the club, working out on what I’ve paid to date with interest around $70k for 2016 7 nights Denarau 2017 3 nights Sydney 2017 5 nights phuket 2019 7 nights phuket 2022 7 nights Denarau 29 nights… Read more

holidays, roughly $2,400 per night it worked out to. Another thing to note is I could always book into the resorts through booking.com and at really good rates. To make matters worse I transferred my credits over to RCI this year as i along with most others couldn’t get anywhere booked, only to find out it’s just as bad to firstly navigate the site and secondly pay even more to use these credits. I moved to the UK in March and can’t transfer over to the UK RCI so would need to stay up late to phone New Zealand (another expense) to try and book anything. Most places I have looked at are all inclusive like Cancun and you’re looking at thousands of $ on top of your credits per week stay! I joined a holiday club after a great sales pitch whilst on holiday to the Gold Coast thinking it would be great as we love our holidays and have 2 per year, if only I’d came across this forum back in 2004! I tried to get out of this and was suggested to hand it over to a family member! I wouldn’t give it to my worst enemy! I’m awaiting the usual response from club Wyndham on this forum saying contact owner services, we’re here to help.

Waste of money...!!! – Been on a waitlist for a weeks holiday in July since December. Unable to get leave from work now as it's too late so took ourselves off the wait list. Limited accommodation options because we have the discovery package so had to pay for accommodation for a wedding in January because we couldn't use our points at the wyndham resort we stayed at. … Read more

5 locations within NSW we can use our points at and not one of them are anywhere we want to go. Wish we'd been given all the information upon join, we wouldn't have joined.