Yves Saint Laurent

I had a very disappointing experience with YSL. I purchased a bag and, only a few days later while carefully inspecting it, noticed visible marks on the leather. The leather is extremely soft, which raises serious concerns about durability and overall quality for a luxury item. The bag was never used and was returned in its original box with all… Read more

dust bags and protective coverings. Despite this, YSL refused a refund and would only offer store credit. Throughout the process, the tone was very much about placing blame on the customer, rather than acknowledging the obvious issue with the product itself.

For a luxury brand, I expect high quality materials, proper quality control, and fair consumer treatment. The quality of the leather used has clearly declined, and being blamed for marks on an unused item is unacceptable. This experience has significantly reduced my confidence in the brand.

I placed my order over two weeks ago and was told it will be at least another 3-5 business days to even ship. When I asked to cancel the order, they said no, but they will send me tracking information when it does ship and at that time I can return it at my own expense. Terrible customer service.

Honestly you may as well get a dupe as the quality is not there. After spending almost 4K on a bag I have worn it 5 times in the year and keep it in the cloth in the box. The gold hardware is already looking tarnished… I emailed them, back and forth for 5 emails and no they aren’t responding. How terrible is that!

Absolutely love my Saint Laurent leather tote bag – My Saint Laurent bag arrived stunningly packaged and well cushioned in the box for safe transportation. The bag itself is out of this world.....It's stunning. Beautifully made, smells devine, the leather is of superb quality. Thank you Saint Laurent for creating such a stunning bag....I also have my eye on one of their wallets too......Highly recommend.

Fantastic products and service! – I ordered 3 items seperately : cardholder, belt and shoes, they arrived efficiently and all together which was a lovely surprise. The products are perfect, belts fits perfectly and the shoes as well! These were my first online purchase with YSL and I am very happy. I usually go into the store but we are in lockdown. UPS and StarTrack were all very helpful in regards to tracking my items. It took just under 2 weeks to be delivered to Australia :) Show reply

Happy with online purchase – I bought a YSL clutch online and panicked afterwards when I read all the bad reviews. My bag was sent from Italy to Hong Kong to Sydney so it did take a week and a half but everything was perfect when it arrived. The bag was beautifully packed and I didn’t get charged anything extra on my card. Very happy and relieved!

If I could give Customer Service a zero I would! This is not about their Products as they are not bad but their Customer “Care” are an absolute joke!!! I have written 3 emails in regard to my recent order. I work in ecommerce and know an order can be amended or cancelled. However they have told me repeatedly this can’t be done due to system… Read more

restrictions. The fact of the matter is they took way too long to reply and missed their opportunity to do anything so rather than apologise (which I would have understood) they have lied on top of lies. Really disappointing when this is a global brand it doesn’t give you much confidence that if something were really wrong they would care to do anything at all accept put it back on the customer and lie!!!!

Appalling customer service and refusal to replace a chipped, engraved perfume bottle. I wasted 6 days, 6 phone calls for some sort of satisfaction only to be given 6 different reasons why they won't correct the problem. Their attitude is take what you get and like it because you're not getting anything else. I wont spend another dime with YSL. Show details

Peeling leather on YSL Bag – Classic Casandre Chain Wallet in Grain de Poudre Leather Incredibly disappointed with the quality of this product and the service I received from Saint Laurent Westfield Store Sydney. My partner purchased this YSL bag for her 40th birthday. After 4 days of normal use (eg. wearing over her shoulder while shopping, using while going out to dinner)… Read more

the leather is peeling off on all of the edges.

We have made multiple complaints and YSL has refused to offer a refund. This is an inexcusable quality and service issue that I would never expect from a $50 bag, let alone a bag that costs a small fortune ($2000 AUD). I will never go near another Saint Laurent product ever again. So incredibly disappointed.

You can read the full details of this terrible experience and see images of the bag here: https://maps.app.goo.gl/KKrvVfMyVRj54C4PA

Poor service – I am very disappointed that you ran out of items for the gift with purchase that is still being advertised. You could have substituted the item at least.

Worst customer service – Their customer service is so poor. There is a lady name pronounce like Ras, she was so rude on the phone. Even though they are working in professional fashion store but the way they communicate with customer like in the unprofessional retailer market. Totally not happy with their service.

Terrible customer service, remove any negative reviews from the website – Ordered a product with engraving, failed to engrave, did not notify of this being unavailable. Poor customer service. Removed my very basic review. Although, after searching reviews, this is very standard for this company. I will not be using them again.

The worst quality – I have been gifted a YSL bag and YSL bracelet as Valentine’s gift. The leather in each corner of the bag started peeling off and the bracelet snapped both happen within less than few months . Tried to go back so many times but unfortunately they have refused to take back their product and either repair or exchange them . Never recommend YSL , poor customer service and care.

Never deal with Staff members – I gave review on YSL website but got email that they can’t publish my review so I am giving review here. Bought YSL gift pack for my family member and gift pack also had 3 free samples. I received the gift pack but not the samples. Contacted customer service and I was advised to send them an email with what I received. I sent them few emails… Read more

but never got the samples.

I will buy YSL products from Myer or other retailers but never buy online from YSL website.

Shocking service from old brand – Received a jewelry gift (with gift receipt) from high was hideous to say the least. Rang head office to try and get a credit note or gift voucher as wouldn’t wear SL for dead. Shocking service as expected by a company that clings to life from past era name

Love the Cluch – Minus 1 if I could bought the clutch bag at David Jones Melbourne. When purchased noticed a mark on the leather and pointed it out to the sa he said that I could return it within 14 days if not satisfied . After looking at the bag when I examined it home noticed the leather had little holes in it. Returned to store and was told that I could… Read more

exchange it for another but did not have one in stock so I asked for a refund and was told they do not refund. Had one at their collins st store when the bag was sent down it was actually in worse condition then one I tried to return Totally not accept in Australia. SO DONT BUY SAINT LAUREN IN AUSTRALIA. YSL are selling seconds David Jones should cancel the lease. okay

TERRIBLE EXPERIENCE – I went to YSL on Collins Street with my partner to get her a bag she really wanted as a birthday gift. This was the start of a TERRIBLE EXPERIENCE. They tried to sell us a display bag at full price. They took full payment of over $3000 and promised a new bag soon. Over the next month they tried to make us accept 3 different “new” bags which all… Read more

had visible damage – scratches, blemishes and discolouration on the leather. Not only could they not provide an undamaged new bag, but every time they tried to push us to take the damaged ones and they refused to refund the money until after the third damaged bag. When they did finally offer a refund, the manager treated us like absolute dirt, with anger and with personal insults. Disgraceful behaviour, on top of trying to push damaged bags. YSL head office clearly don’t care about any of this either – they told us they will consider their policy around wearing gloves to handle the bags, and that’s all. Avoid YSL unless you appreciate angry, personal insults from staff trying to push sales of damaged products.

The most awful experience – I would like to share my horrible experience with the YSL store in Collins Street. I hope nobody else has to experience this. I was really looking forward to getting one of their bags (as a birthday gift from my partner). We went into the Collins Street store but they only had a display version – they tried to sell this to me at full price but I… Read more

wanted a new one. They took full payment and said they would order a new one.

A week later they called to say it had arrived. I was excited to pick up the bag but, when I saw it, it had a visible scratch. They tried to make me accept it but I requested a new undamaged bag.

Another week later, another bag arrived in the store. The staff member dumped it on the table and handled it with sweaty hands. When I took the bag to check it, she grabbed it aggressively and pulled open the bag with her fingernails. When I checked the bag, it was also visibly scratched. She tried to convince me this was normal with a hand-made bag, but I have several hand-made bags and they do not have visible scratches in the leather. I requested a refund but she refused. Eventually another staff member agreed they will provide an undamaged bag soon.

After another 2 weeks, another bag arrived. I went to pick it up and the manager of the store came out with the bag. When I checked it, I was really disappointed to find a visible dirty spot on the inside of the bag. The manager used her finger to try to rub it off, which only made it worse. The manager then got angry and started being rude and sarcastic. She said would issue a refund because obviously the brand was not up to our standards. She even said that my partner and I probably don’t buy luxury products often. She made it clear we were not welcome in the store.

I was shocked with this treatment. My partner and I were polite at every point and we just wanted a new bag without any visible damage. The store could not provide this and they treated us extremely unprofessionally and rudely.

When we contacted the YSL head office about this, they basically didn’t care. They gave us a half-hearted apology for how we had been treated and for the bag quality issues. They said that after investigating the incident, they will consider using gloves to handle the bags. Clearly they do not intend to change anything. Please save yourself a horrible experience and do not shop at YSL.

Poor product and service – Purchased Expensive leather jacket, zipper broke, I approached YSL, not after a refund, or repair, just wanting to purchase an identical replacement zip, so I could have it fixed. Answer we don't supply parts, go see a cobbler! Poor service, on a faulty product

Have purchased a pair of shoes from YSL store in Houston TX – Have purchased a pair of shoes from YSL store in Houston TX Have purchased a shoe from Houston, YSL store. After one wear (2 days after purchase), the heel got scuffed. Not sure was a damage item or not but took it for repair. They said they will rush it since I was traveling. After 2 weeks store manager [Name Removed] said I have to wait for 6… Read more

months for them to send out and get the heel repaired. 6 months??? I just bought the shoe. [Name Removed] was not helpful at all, did not care, I asked for his manager, he gave me 1800 number to call and they were not able to help since they confirm with the store manager/[Name Removed]. I would never ever will shop from that store again. Why should we, when we can buy from neiman marcus and Saks 5th ave. My mistake worst Customer service ever. If I could give less than zero I would.

Damages easily, bad quality for spend – I bought a medium Niki bag in light tan and after only two wears the "leather" on the logo detail started coming off. I had to wait over a month for a proper reply, then was told that it required 'special care and attention when using'. This bag is meant to be a casual bag, worn everyday which justified the cost of a designer bag for me. However… Read more

because of the bad design I can only wear sparingly. I'm going to sell it as it's not worth the hassle.

Bad service – I bought ysl wallet last year from store in chadstone ( December 2020) just sometimes I use it, and something wrong with chain wallet, I brought it to chadstone store to fix , more 3 weeks, no any email from them, I emailed to ask them how my chain wallet, nobody reply my email, today I went to shop to ask how long I have to wait, and their… Read more

answer “ I don’t know.. I don’t know” , maybe 1-2-3 months ..OMG.. so bad service.. never spend more a cent with this brand.. 0 ⭐️

YSL card wallet – I purchased a card wallet three weeks ago. I waited patiently for the wallet to arrive after two and a half weeks and 10 days of the item not moving on the tracking progress I contacted YSl via their customer service email address. I did not get a response so I contacted ups the courier and they told me the parcel had been transferred to star trek… Read more

for delivery. When I contacted star trek they informed me the item had been incorrectly addressed from the NT to Tasmania almost 2000kms away! When I contacted YSL again (they never responded to my initial enquiry) it took days for them to even attempt to help me. No they are refusing to give me a refund have said that they are not able to ship another wallet or even redirect the one sent to an incorrect address ?? How can this be a luxury brands customer service! It is unbelievable ! I first contacted them on Monday of this week it is now Friday evening and no refund and no wallet ! I am one very unhappy never buying from YSL and telling everyone I know of my terrible experience customer !

Online Shopping at YSL needs improvement – Ordered a wallet on YSL, then I got a tracking information which i thought was cool. Turns out, the estimated delivery wasn’t as accurate as i thought it would be. So I called the YSL shop because my parcel did not arrive on time and got told that they can’t access the delivery lol. He said I would have to call the delivery team and so I did. The… Read more

girl told me it’s ‘on its way’ that it will get delivered on the day so I waited, still not here lol. I’m never gonna buy online. Let’s just hope the product’s quality is worth this crap ☹️

Engraving is Scribble and not like advertised – Ordered the Libre perfume for Mother’s Day, and thought the engraving would be a nice touch. The “engraving” is appalling and very amateurish- not like the advertisements. It look likes a primary school student has done it. What’s worse is I would preferred no engraving to ruining the look of a product- highly disappointing from a “high end “ company

High end perfume named after feminine hygiene product – Huge marketing mistake at least in Australia. Perfune bears the same name as a feminine hygiene product which is very off-putting.

Low quality bags – Hi guys , if you’ve come on here to read reviews about YSL bags please read my experience and below and please stay away from YSL don’t even spend a cent on this pathetic company who doesn’t care about their customers after selling them the product . After 7 months of purchasing my bag , the side stitching has come undone as well as the stitching… Read more

on the strap . The store was extremely persistent that I get a repair even though I mentioned I wasn’t comfortable with this and wanted a replacement They ensured that there repairers were very trustworthy . My bag had to go back to repairs twice and the bag isn’t fixed and now I have even more loose stitches. Ysl sent the photos to their headquarters in Italy and they concluded it is wear and tear . I can’t seem to comprehend how stitches coming undone is wear and tear . On top of all this I got blamed for this by the assistant store manager at the Collins st store (Melbourne ) for over filling the bag , I thought how can you assume that without seeing how I use the bag . Plus I don’t carry bricks around in my bag . It’s only used for carrying my phone , keys and wallet . They are refusing to replace my bag . My last resort was creating a case with VCAT . They absolutely didn’t care about this and still refused to comply with me .

I am waiting to hear back from VCAT. However a few people told me I won’t have any luck with them.

Save and spend your money on other designer brands who’s quality of bags and customer service is premium. But please stay away from YSL

My first Ysl bag – I just received my bag I ordered from Ysl.com it doesn’t come with paper bag, no print out receipt and it’s not even wrap in tissues paper exclusively like other high end brand so feel a little bit cheap when unboxing it.

Extremely disgusting – Placed two orders separately online on beginning of June. The first order arrived within 3 days which was great. The second order was sent without included an apartment number, i found out later from Post office therefore the order was missing. I contacted customer services as soon as I have a copy of the misplaced order email from Post office.… Read more

YSL promised to send a replacement at Late June and i was patiently waiting over a month. I contacted them weekly given I haven't received the tracking number and I didn't want the replacement to be misplaced again. Late July, I was advised all products from the second order was out of stock (after 4 weeks!) ! thank you for letting me know after promised the replacement will be sent within a week every time I contacted them ! OK! and they told me they will refund the order.. the next week beginning Aug I only received $26.5 of refund ! Are you serious!? I ordered $135 worth of makeup and I didn't realize it till i checked my bank transaction today. What a joke..

Can't handle a order properly and can't check their stock level properly and can't even read the refund amount properly?

Poor delivery – YSL delivered my purchase to a wrong address and wouldn't admit fault. When I called them, their client service was unhelpful and provided no assurance that they were going to try and retrieve my purchase. When I ask them for a solution, they kept saying that there is no guarantee. It's a shame no one wants to take responsibility. It's not worth it.