I ordered a burrito today through Uber. They got it wrong ( again), so I'm never going to order through them again. I said no to black beans and got black beans. It was really cold. 10/11/2026. Never again!!
Ordered classic burritos x 2 one i asked for garlic and guacamole paid extra never got it, chips tipped in bag, burritos cold drinks put into same bag never again the amount charged is not worth it. Show details
I ordered a Big Classic Bowl from Zambrero Erindale ACT. What arrived was very disappointing: the portion looked more like half a meal. Got in contact with the store. They refused a replacement or refund. To paraphrase their response, it was essentially: ‘Better luck next time'. I've been a Zambrero customer for years - this was completely… Read more
unsatisfactory. Given the price and lack of resolution, I can no longer trust them to provide value for money, and so I will never order from them again.
Reviews with attachments
Very poor quality I had only ordered sour cream and cheese and mince on my order. Very cheap and scrappy with each product knowing I only ordered few ingredients on the nachos Show details
I ordered chips through the drive-through and as I drove away the chips were stone cold so I did a U-turn and was told they were only 10 minutes old at the most basically I should accept it or leave it. They did offer me a refund or an eight minute wait. The fact that they even considered serving chips that were 10 minutes old and knew that they weren’t hot is UNACCEPTABLE!! Show details
This is the second time Ive been to Zambreros munno para. First time completely got my order wrong. So this time I wrote it down and again order was wrong. Igot no fresh ingredients at all. Worst barrito as was so bland with no corn salsa, no tomoatoe salsa, onion salsa or jelepenos and no cheese. I dont know how they missed all these ingredients. Show details
Ordered chicken signature bowl - medium was so small - no beans - 4 pieces of chicken and when I could see she had run out of salsa and there wasn’t anymore in fridge she said oh well that’s it - Brighton rd Hove - and for all that I waited 20 mins - won’t return.. Show details
- +1
Disappointed. I used to love the food here and their business values. Ordered today for our work lunch. Guaca included in food for someone with guaca intolerance; swapped the protein to add between two orders; soft plastic in food (see photos). They charge a service fee on top of the delivery fee, which should be banned for all places but to then have such poor service is unacceptable. Show details
Highly recommended Zambrero Albany they serves the food fresh and delicious, staff are friendly too. keep up the good work godbless I finish in 1 minute hahaha Show details
Ordered a bowl at the Mernda Store. Lady serving me only filled it 1/4 of the way. I asked why it wasn’t filled, she said I will have to charge you extra if you want more. I said ok. She then only filled the bowl half way. I asked why is it only filled half way when the same bowl over there is full with that customer. She said the other half is… Read more
usually filled with lettuce. So I paid $19.50 for a half filled bowl. Lady at the counter had no clue or appear to have any customer service.
Went to Seaford SA and ordered a big signature bowl. I was served by a trainee and an older woman who told her to put extra rice and lettuce so the bowl looked more 'full'. When I questioned the very small amount of beans the older woman said they weren't included. Then why are they on the menu? Then I wanted to change the signature salsa to… Read more
another one. Not allowed to. Even tho Colonnades store lets me. So I said I didn't want salsa. So I paid. Then I noticed that I had been charged $1.90 for tomato salsa which I had not received. When I pointed it out the older woman asked me if I wanted tomato salsa. Yes I did. Because I paid for it. It was an unpleasant experience. And the woman told me she is going to report the Colonnades store for 'breaking the rules'. Slow and rude. See the attached photo for the tomato salsa I paid an extra $1.90 for.
Giving even one star is not what their quality of food gone to. I loved to eat it all the time but now if someone says their brand name I get trauma Show details
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Bowls barely half full and after three attempts operator still didn’t understand one bowl was to have jalapenos (got none) and all smothered in the sauce. Don’t recommend Shoreline in Tasmania. Show details
Latest follow-ups
On Wednesday 19th August this year, I was in perth and decided to have Zambero,s for my dinner, went down to the shop approx 5pm and ordered Nachos with chicken, double avacado and double cream, the boy asked if I wanted salad and I said no , he… Read more
then pulled a very small dish of cheese from under the counter and three times insisted I have cheese, as I was hesitate, I eventually said "Yes" went back to my motel and laid on my bed and ate my dinner watching T V by 6pm I had passed out and woke at 11 and 2am with severe heart palpations and dizzy unable to walk to the toilet without support, at 7am my alarm went off as I was having breakfast with my disabled son and sister, reliased I would not be driving anywhere that day and rang him to let him know, slept all day , next morning I knew I needed to move and head to my eldest son at Bullsbrook when I arrived at his home his comment " TRASH MUM whats happened" I told him I thought my food had been spiked and Wednesday night my grandson came and saw me and straight away pick the drug that would cause these systems, I slept most of that day , next morning I was to head home to the country but was not able to, come Sunday I knew i needed to get home, once home My eldest grandson came and talked to me about my systems and agreed with his cousin, I have spent the last three weeks in bed asleep not able to anything , on Tuesday this week I believe I finally got rid off most of these tokens from my body, but not all, I have seen my doctor and she agrees that i was drugged, It WORRIES me that this scumbag boy can do this to and 82 yrs old women what would he do to young girls and why did he do it at all I will never again eat Zamberos, because of this it has been the worst 4 weeks of my life If I had kept the box from my dinner I would have taken it to the police
Follow-up · as I expected..... not one follow up call from the company
Long time Zambrero fan till now. Loyalty cards are now an “APP “….not everyone is in the APP demographic. Also drinking straws are not available for cans of drink sold in store. Is customer service for longtime loyal customers a thing of the past…..not good enough. Show details
Follow-up · Had a reply from Zambrero which was whole lot of WE DONT CARE. Won’t go back AND I am spread the word.
Purchased a Zambrero's Brownie with a lunch order and noticed the taste got "funkier" the more I ate. I pulled the remaining portion out of the package to find mould. I lodged a complaint with Zambrero's and spoke to the local Area Manager who didn't seem to believe me. Show details
Follow-up · I don’t think this complaint was taken seriously. I still have tge last remaining portion complete with packaging. Will be submitting it to the local health authority. Packaging was not tampered with & expiry date was 3 months from purchase date.
Positive reviews
This Kind boy named Harry served me wonderfully and made me a wonderful burrito. Big ups to a kid named Sam who was helping me through the order process. Thanks! Show details
Today I ordered my normal toasted burrito chicken rice ,sour cream,onion,corn,tomatoes from Lakelands in Perth WA as all ways awesome customer service and all ways met with smiles and the safe are all ways friendly I used to only have GYG but since coming here I really enjoy the food and service here awesome food and customer service Show details
Very nice service and good facilitys with nice workers fremantle
Negative reviews
Went to the new Cleveland store Friday night. We waited (and I'll be kind) an hour and a half before asking for our money back along with the other dozen people that had been waiting before us. They were all young people behind the counter who were just walking around and looking at screens. You would think a corporate brand who have positioned themselves across the road from GYG would have had meticulous training instead it was appalling. Show details
Burritos from here are often excellent and filling. If you get someone who knows how to make 'em. The ones made today on Saturday were underfilled, badly wrapped (the wrong direction) so there were sections of different fillings not a mixture of all together). Very subpar and disappointing. It matters who makes it. There is an older gentleman who… Read more
makes a burrito to perfection. If you get anyone else, your meal is a gamble. Tonight we really lost out.
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On 28th September I placed an order for delivery via zambrero's website coming from the Currumbine, WA store. I placed the order in advanced with a future time for delivery. As soon as I paid I got a notification that my order was being prepared, I called the store to make sure the order wasn't being prepared as it was required for a later time. I… Read more
was advised that all the orders from the website went through Doordash and they weren't advised of the delivery time. I asked for the order to come as requested on the order at a later time, I was advised that wasn't possible it had to be delivered now or not at all. I advised if that was the case I would have to cancel the order. The order was cancelled. Today is the 25th October and Doordash are saying the store needs to refund me, the store are saying Doordash needs to refund me. To date neither have refunded me. I was a loyal customer, I will never be using this company again and I have made sure I have notified everyone I can of this awful service !
Recent reviews
Food is really great but Bentleigh store is awful. Not enough staff and the system of online ordering is shocking. Came to pick up order 4 mins early and hadn’t been started. Told the line going out the door was priority. They hadn’t looked at my order which was placed 25 minutes ago. Plus the voucher for chips doesn’t work at Bentleigh as they… Read more
don’t make hot chips. My login doesn’t work and I can’t reset it. Had to use another family members details. Can’t use my phone from the initial set up. Note do not start an online order and leave, your basket is emptied within 10 mins!!! Their online system is hopeless. Staff did my order as I lined up to get served and the docket didn’t match my order. Did not add the extras! Check carefully…. The food is great and a decent size too. But the multiple disappointments overrides the food. Online ordering is not worth it. Waiting after a physical queue is not prioritised correctly. Need to review their protocols as you’ll lose customers.
Our order through uber eats arrived cold as they made multiple stops before they delivered ours. We were also missing a serve of chips and when contacted they refused to provide a refund.
I walk in the store there is a boy he just talking with girls and innoring me. I wait therw around 10 minute and then another girl wolk in she also ignoring me and both of them did not ask me my order just talikg each other. This is realy racist me and inconvinece. I want a proper eamil what action you take against it and i want that both boy and… Read more
girl feel sorry to me by email manikaler923@gmail.com. if you not taaking order why u open store.54 Beach Rd, Noarlunga Centre SA 5168.0413414462 my no.
Used to be nice before they introduced the hot chips. I never wanted the hot chips. I have requested the corn chips for every single order I have made since they introduced the hot chips, yet I have not received corn chips once. Today, as well as selecting corn chips, I also wrote in the message thing that I want corn chips with my meal. Not hot… Read more
chips. I still got the hot chips. It would be semi fine if the hot chips were good but they're always soggy. Two stars because the rest of the food is okay
A loyalty program that achieved the opposite of loyalty I was a regular Zambrero customer, but the way the company handled the transition from its physical loyalty cards to its new rewards app has ensured I will not return. When I visited the Riverside Centre store in Brisbane, I had a partially completed loyalty card. I was simply told by the… Read more
cashier that the card would no longer be honoured and that I could not continue collecting stamps. There was no attempt to explain the transition, help me move to the new program, or recognise the purchases I had already made. After speaking with the store manager, I was advised that the decision had come from head office.
I subsequently contacted Zambrero Customer Experience. What made the situation particularly frustrating was that I had to specifically push for some recognition of my existing loyalty before I was eventually told that the restaurant would provide a free burrito on my next visit.
Even then, no voucher, credit or app reward was provided. Instead, I was told to return to the restaurant and show the cashier my email chain so they could give me the meal.
I found that approach remarkably demeaning. After already having an uncomfortable interaction in store, Zambrero's solution was effectively to ask me to go back, present correspondence about my complaint to another staff member and explain why I was entitled to a free meal. I declined.
The contrast with another business I regularly visit was striking. When they recently moved from a physical loyalty card to an app, they explained the change, helped customers transition to the new system and continued to honour existing cards. It was simple, respectful and maintained goodwill.
Loyalty programs are supposed to reward repeat customers. If a business changes its program, it should manage that transition in a way that respects the loyalty customers have already demonstrated.
For me, Zambrero managed to turn something as minor as a loyalty card into a reason to stop being a customer. The issue was never really about one free burrito; it was about how a loyal customer was treated when the company changed the rules.
Ordered online for pick up at Melrose Park, South Australia store. Said it was complete and ready for pick up. Went to store and still needed to wait a further 18 mins for order to be ready. When ordered it states 20 mins to get order not 40minutes from when order placed. Show details
Purchased a lunch at Zambrero Scarborough Beach Road yesterday. I'm appalled by the poor hygiene. The servers wore disposable plastic gloves, but did not change them. They used their glove hands to dish food into the customers containers, scoop food into the wraps, parcel up the food, touch all the machinery and counter surfaces, hand stuff to customers. And then the same glove went straight back into the food. Show details